Salalah Rotana Resort
Salalah
17.03230700,
54.29906200
,
P.o. Box 439, Pc 215, Al Saadah, Salalah, Sultanate Of Oman
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Summary of reviewsSalalah Rotana Resort offers a remarkable beachfront experience with stunning seaside views, making it an ideal getaway for those seeking relaxation and tranquility. The resort, nestled within a complex of resorts, boasts beautiful architecture, pristine environments and excellent facilities including multiple beaches, restaurants and pools. The serene location is perfect for unwinding while remaining close to local attractions.
The breakfast service is widely praised for its variety, quality and taste, catering to diverse palates with a splendid and bountiful buffet. Guests highlight the luxurious breakfast experience, enriched by polite and attentive staff and set in a clean dining area. Dinner options, particularly at the Silk Road restaurant, also receive favorable reviews for their delicious and diverse offerings, although pricing and service consistency are noted as areas needing improvement.
Rooms at the resort are spacious, comfortable and often come with lovely views, particularly those facing the sea. However, some guests noted issues with poor lighting, dated furnishings and maintenance, indicating a need for refurbishments and better overall cleanliness. Despite these, modern clean facilities and good air conditioning make for generally pleasant accommodations.
The resort’s cleanliness receives mixed feedback; while many commend it, reports of maintenance issues and inconsistent cleaning practices in rooms and common areas suggest room for improvement.
The staff at Salalah Rotana Resort are consistently praised for their friendliness, professionalism and exceptional service, significantly enhancing the guest experience. Isolated incidents of slow or unresponsive service were noted, but overall, the staff's dedication to hospitality stands out.
Wi-Fi service at the resort is an area of significant concern for many guests with recurring complaints about weak or non-existent connectivity, particularly in rooms and outdoor areas.
The spa services are generally well-received with guests appreciating skilled therapists and well-maintained facilities despite some reports of a need for maintenance and minor issues. The gym is lauded for its spaciousness and new equipment, providing a quality workout experience.
As for the pool facilities, they are highly acclaimed for their cleanliness, size and aesthetic appeal, although temperature control and occasional maintenance issues are noted. Guests appreciate the poolside and beach areas, accompanied by attentive staff, making it an enjoyable aspect of the resort.
Lastly, the beach at Salalah Rotana Resort is a standout feature, celebrated for its stunning, clean and calm environment. The beautiful long stretches of white sand, coupled with easy access, make it a favored spot for relaxation and leisure activities, enhancing the overall serene ambiance of the resort.
Categories
The breakfast service is widely praised for its variety, quality and taste, catering to diverse palates with a splendid and bountiful buffet. Guests highlight the luxurious breakfast experience, enriched by polite and attentive staff and set in a clean dining area. Dinner options, particularly at the Silk Road restaurant, also receive favorable reviews for their delicious and diverse offerings, although pricing and service consistency are noted as areas needing improvement.
Rooms at the resort are spacious, comfortable and often come with lovely views, particularly those facing the sea. However, some guests noted issues with poor lighting, dated furnishings and maintenance, indicating a need for refurbishments and better overall cleanliness. Despite these, modern clean facilities and good air conditioning make for generally pleasant accommodations.
The resort’s cleanliness receives mixed feedback; while many commend it, reports of maintenance issues and inconsistent cleaning practices in rooms and common areas suggest room for improvement.
The staff at Salalah Rotana Resort are consistently praised for their friendliness, professionalism and exceptional service, significantly enhancing the guest experience. Isolated incidents of slow or unresponsive service were noted, but overall, the staff's dedication to hospitality stands out.
Wi-Fi service at the resort is an area of significant concern for many guests with recurring complaints about weak or non-existent connectivity, particularly in rooms and outdoor areas.
The spa services are generally well-received with guests appreciating skilled therapists and well-maintained facilities despite some reports of a need for maintenance and minor issues. The gym is lauded for its spaciousness and new equipment, providing a quality workout experience.
As for the pool facilities, they are highly acclaimed for their cleanliness, size and aesthetic appeal, although temperature control and occasional maintenance issues are noted. Guests appreciate the poolside and beach areas, accompanied by attentive staff, making it an enjoyable aspect of the resort.
Lastly, the beach at Salalah Rotana Resort is a standout feature, celebrated for its stunning, clean and calm environment. The beautiful long stretches of white sand, coupled with easy access, make it a favored spot for relaxation and leisure activities, enhancing the overall serene ambiance of the resort.
Luxury Resort
This 5-star luxury resort is situated on its own island, surrounded by calm canals and lagoons, offering authentic Omani hospitality. It boasts 6 restaurants, 2 swimming pools, and the rejuvenating Zen the Spa.
Resort near The Beach
Surrounded by blue lagoons, calm canals, the Arabian Sea, and beautiful gardens, this 5-star luxury hotel offers a wealth of restaurants and amenities. It features multiple outdoor pools and direct beach access. Guests can enjoy various activities and a relaxing atmosphere.
Resort Taking Steps Towards Sustainability
This resort is Green Key certified and has a comprehensive sustainability approach. Practices include a recycling scheme, use of compostable and recyclable items, energy-efficient lighting and systems, rainwater harvesting, and water-saving fixtures. They also focus on sustainable food handling with sustainably raised seafood, home-grown food, and food waste prevention.
Resort for Honeymoon
Located in Salalah, this resort offers a blend of modern luxury and Omani hospitality. With its beautiful beach, multiple dining options, and recreational activities, it provides a relaxed and enjoyable stay. The resort's serene environment and attentive service enhance the romantic experience.
Resort with Spa
The Salalah Rotana Resort offers a spa with skilled massage therapists and well-maintained facilities like a sauna and pool. It is known for its warm Omani hospitality and state-of-the-art facilities, making it ideal for both leisure and business travelers.
Family Friendly Resort
This resort is overwhelmingly praised for its family-friendly atmosphere and amenities, including spacious family rooms and various activities designed specifically for children. The presence of a kid's club ensures that children are entertained throughout their stay. All 422 rooms and suites overlook the beach, lagoons, water features or the hotel's man-made canals.
Romantic Resort
This resort offers a blend of Arabian hospitality and modern luxury, with spacious rooms and a beautiful beachfront location. The resort features multiple dining options, swimming pools, and a spa, perfect for a romantic getaway.
Resort with Swimming Pool
The resort has impressive pool facilities, including a large, well-maintained swimming pool that is 48-meters long, suitable for lap swimming, and a popular children's pool. The pools are known for their cleanliness, size, and overall beauty.
Heated Pool Outdoor Pool
Business Resort
The Salalah Rotana Resort provides state-of-the-art facilities for conferences, seminars, and special events. It has four fully-equipped meeting rooms and the Al Hajar Ballroom, accommodating both small meetings and large social events. The resort offers outstanding dining and leisure options, making it a top destination for business and wedding events.
Accessible Resort
This resort is designed to be highly accessible, offering dedicated guestrooms for guests with additional needs. It provides wheelchair-accessible routes from the entrance to guest rooms, accessible public areas including restaurants and meeting rooms, and accessible parking. Accessible room features include wheelchair-accessible doors, lowered peepholes, lowered access for amenities, audible emergency alarms, roll-in showers with foldable chairs, grab bars for toilets, emergency pull cords, and lowered wash basins and mirrors.
Resort with Gym
The gym at this resort receives positive remarks for being spacious and equipped with new equipment, accommodating a range of workout needs. Guests appreciate the gym's services and the overall quality experience it offers.
Resort with Tennis Courts
This hotel is listed as having tennis facilities.
5-Star Resort
This resort offers a blend of luxury and comfort with its spacious rooms, multiple dining options, and a beautiful beachfront location. It is well-suited for both families and couples seeking a high-end experience.
Resort with Outdoor Pool
This resort offers two outdoor swimming pools, including a temperature-controlled infinity pool and a lagoon-style pool built around manmade canals. A poolside bar enhances the relaxation experience by the water.
Resort for Yoga
Resort with Heated Pool
Guest Reviews
Salalah Rotana Resort is praised for its remarkable location that offers a stunning beachfront experience, close proximity to the sea and easy access to a marina. Despite being a bit far from Salalah's city center and other amenities, making a car or taxi essential for exploring, the resort's setting is ideal for relaxation. The property is nestled within a complex of resorts, creating a peaceful and secluded atmosphere. Guests appreciate the beautiful architecture, clean environment and excellent facilities, which include multiple beaches, restaurants and pools. The strategic location also allows for convenient day trips to local attractions like Wadi Darbat and other scenic spots. Overall, this resort is the perfect getaway for those looking to unwind by the ocean while enjoying modern amenities and tranquil surroundings.
The breakfast at Salalah Rotana Resort receives widespread praise for its variety, quality and taste. Guests frequently highlight the excellent and diverse options available with many enjoying the rich and plentiful buffets. The breakfast offerings include a wide range of dishes that cater to different tastes, ensuring there's something for everyone. The quality of the food is consistently deemed excellent with specific mentions of delicious and complete meals.
The breakfast spread is described as splendid with numerous options and treats that enhance the dining experience. Many guests also appreciate the special breakfast events, including BBQ evenings, which provide additional variety and excitement. The buffet is often noted for its size and diversity, offering a broad selection that satisfies most palates.
There are occasional mentions of areas for improvement, such as the inclusion of more diverse options and addressing issues with coffee machines. The breakfast service receives mixed reviews regarding its consistency with some noting repeated dishes and an expensive buffet price.
However, the positive feedback overwhelmingly emphasizes a great, luxurious breakfast experience supported by polite and attentive staff. The serene location and cleanliness of the dining area also contribute positively to the overall breakfast experience at Salalah Rotana Resort.
Salalah Rotana Resort offers a diverse dining experience that has garnered mixed reviews from guests. On the positive side, many guests praised the Silk Road restaurant for its delicious food and the outstanding work of its chef and team. The buffet options were noted for their diversity and tastiness with specific mentions of the Buffet dinner being amazing and the breakfast and dinner both being exceptional. The food quality across various dining options is described as generous and delicious, making it a highly recommended choice for newlyweds and other travelers.
Guests enjoyed varied and very delicious menus, especially appreciating the international cuisine at the Silk restaurant and bespoke dishes created by attentive chefs. The Saffron and Olive restaurants also received favorable remarks for their dishes.
However, several critiques pointed to high costs with multiple guests describing the buffet dinner as overpriced. Limited dining options and high restaurant prices were noted as areas needing improvement, along with reports of inconsistent dining experiences. Issues such as confusion over food offerings for different categories of guests, poor restaurant service, loud dining environments and limited options for Indian food were highlighted.
Some guests were disappointed with the food quality and service, noting that they chose to dine outside the resort after a poor experience at the hotel's restaurants. Others felt more add-ons could enrich the buffet, which was seen as somewhat overpriced for the value provided.
In summary, while Salalah Rotana Resort excels in providing a diverse and delicious dining experience with some standout restaurants, the high prices, limited options and varying levels of service indicate areas for improvement to match the expectations set by its premium positioning.
The rooms at Salalah Rotana Resort offer a mixed experience for guests. On the positive side, many found the rooms to be spacious, comfortable and nicely furnished with a good ambiance and lovely views, particularly in suites and those facing the sea. The air conditioning generally works well and the presence of modern clean facilities ensures a pleasant stay for many. However, certain aspects demand attention.
A consistent issue noted by several guests is the poor lighting with rooms often being described as too dark and dim, which impacts the overall atmosphere. Maintenance and cleanliness are other major areas of concern. Numerous reviews mentioned that the rooms, while spacious, are quite dated with old and worn furniture needing refurbishment. Some guests found their rooms dusty, dirty and occasionally filled with a musty smell or even insects like ants and mosquitoes. The high humidity exacerbates these conditions.
Additionally, the distance from some rooms to central facilities is considerable, requiring a lengthy walk or the use of club cars. Extra amenities like room service were rated as average at best with reports of slow response times and inconsistent cleaning standards. Some rooms even had functional issues such as water seeping in from the bathroom, electrical issues and non-locking doors.
Despite these drawbacks, the resort has the potential to provide a comfortable stay, particularly if you are allotted one of the better-maintained rooms with added attention to lighting and cleanliness.
Salalah Rotana Resort offers a mix of experiences when it comes to its beds, though the general sentiment leans towards a positive impression. Many guests found the beds to be top-notch, very comfortable and clean with some even describing them as luxurious and elegant. The bedding is often noted as impeccable, contributing significantly to a good night's sleep. However, there were sporadic issues reported, such as dirty mattresses, uncomfortable beds and insufficient cleaning. Some guests also experienced problems with the bed linen, including being moist or having a bad smell and delays in replacement. Overall, the beds at Salalah Rotana Resort are mostly praised for their comfort and quality, but a few areas still require attention to ensure a consistently excellent experience for all visitors.
Salalah Rotana Resort has garnered mixed feedback regarding its cleanliness, which seems to vary significantly across different aspects of the property. Many guests commend the resort's top-notch cleaning standards, emphasizing that the structure is tidy and the rooms are very clean and nicely furnished. Several reviews highlight the hotel's cleanliness as superb and very well-maintained with professionally conducted cleaning services. The beach area and pool also receive praise for their high cleanliness standards, contributing to the overall pleasant environment of the resort.
However, a considerable number of reviews indicate that there is room for improvement. Some guests reported that their rooms were run-down, showing signs of wear and tear and emphasized the need for renovations and better maintenance. Complaints include old and dirty towels, weak lighting and unpleasant odors in the rooms. The presence of ants, water leaks and electrical issues have been pointed out by several guests as well. The cleaning services, though timely for some, were often criticized for being insufficient, leaving rooms dirty and uncleaned even by late evening.
Common areas of the resort also appear to suffer from inconsistent cleaning standards with dirty corridors and reception areas and a lack of attention to overall cleanliness and organization, particularly on the beach. The property itself, though beautiful, is not immune to disrepair and some guests found the overall upkeep less satisfactory.
In conclusion, while Salalah Rotana Resort has strong points in its cleanliness that many guests appreciate, there are significant gaps that need addressing to ensure a consistently clean and well-maintained environment throughout the property.
The staff at Salalah Rotana Resort received overwhelmingly positive feedback for their friendly, helpful and professional demeanor. Guests frequently praised the excellent service provided by various departments, including the reception, dining areas and the beach. Special mentions were given to individuals like Imylda, Abdulrahman, Munther and others for their exceptional customer service. Many reviews emphasized the staff's hospitable nature with employees being described as polite, cooperative and accommodating.
Guests appreciated the prompt and attentive service, highlighting the welcoming and supportive attitude of the staff. The hotel management and employees were often commended for their efforts to ensure a positive guest experience, even going as far as offering late check-outs and addressing any concerns promptly and graciously.
However, there were a few isolated remarks about staff being slow or unresponsive, particularly at the reception and during housekeeping services. A small number of reviews mentioned instances of unprofessional behavior and a lack of satisfactory assistance from some team members.
Overall, the staff's friendliness, professionalism and willingness to go the extra mile significantly contributed to the positive experience of guests at Salalah Rotana Resort.
The reviews about the Wi-Fi service at Salalah Rotana Resort present a mixed picture. Some guests have noted that the Wi-Fi service is very good and that the internet speed is reliable in certain areas. However, the majority of feedback highlights significant issues with the connectivity. Specifically, the internet connection in outdoor areas is often described as slow or limited and within the rooms, the Wi-Fi is predominantly considered weak or practically non-existent. Several guests experienced difficulties such as Wi-Fi not working for extended periods with some reporting it did not function for two out of their four-night stay. Other issues include very poor signal reception and in some cases, no internet connectivity at all, leading to problems with using the room phone and TV. Thus, while a few guests found the Wi-Fi satisfactory, many others encountered notable challenges with the service.
The Salalah Rotana Resort's spa garners mixed reviews from its guests. On a positive note, many visitors praise the skilled and professional massage therapists, often describing their massages as amazing. Guests also appreciate the well-maintained sauna and spa facilities, adding to the overall enjoyment of their stay. Roland, a member of the spa staff, is repeatedly mentioned for his excellent service and attentiveness.
However, there are some areas that need attention. Issues such as a persistent bad smell in the spa towels and the need for maintenance, particularly in the hammam and sauna, are frequently highlighted. Some guests mentioned malfunctioning amenities in the health club and moments of poor customer service. Despite these setbacks, the overall offering of the spa is generally considered good with amenities like the sauna and pool contributing positively to the experience.
The gym at Salalah Rotana Resort receives notably positive remarks from its guests. Described as a spacious facility equipped with all-new equipment, it accommodates a range of workout needs, making it a pleasing aspect of the overall good hotel facilities. Guests mention enjoying their time at the gym, appreciating its adequate services and the quality experience it offers. Although a few noted limited amenities, the general consensus highlights the gym as a commendable feature of the resort.
The Salalah Rotana Resort stands out for its impressive pool facilities, receiving high praise from guests for their cleanliness, size and overall beauty. Many reviews highlight the expansive, well-maintained swimming pools, including a huge 48-meter-long pool perfect for lap swimming and a children's pool that is particularly popular. Guests appreciate the clean and spacious environment with several large and beautiful pools that cater to all ages.
However, some visitors have noted downsides, such as the lack of temperature control. The pools are often described as either too hot or too cold, impacting the overall swimming experience. Additionally, there have been mentions of occasional maintenance issues, such as being closed for repairs and incidences of cleanliness problems like dust and plastic bags in the water.
Despite these drawbacks, many guests find the pool area generally enjoyable, especially appreciating the availability of sun loungers by the pool and beach. The helpful and attentive staff, particularly around the pool area, add to the positive experience. Overall, the swimming pools at the Salalah Rotana Resort offer a mix of large, well-cared-for spaces ideal for both relaxation and recreation.
Salalah Rotana Resort is celebrated for its stunning beachfront location, offering guests a serene retreat with a private, well-maintained beach featuring long stretches of white sand. The beach environment is praised for its beauty, calmness and cleanliness, providing a perfect place for relaxation. Guests enjoyed a variety of leisurely activities in the clear, warm sea and appreciated the beautiful views and sunsets from the beach.
The resort facilitates easy access to the beach, allowing guests to enjoy the direct beachfront location. The seaside atmosphere is complemented by the resort's attractive and quiet surroundings, adding to the overall relaxing experience. Facilities such as clean swimming pools, a relaxing spa and various dining options within proximity further elevate the resort’s appeal.
While the resort boasts beautiful and welcoming beach areas, some minor issues were mentioned, including occasional beach closures for renovation or due to high waves, limited beach services and occasional beach cleanliness concerns. Despite these, the majority of guests found the beach extraordinary and the overall location ideal for a tranquil seaside getaway. The friendly and courteous staff, along with the clean and well-organized rooms, contribute positively to the resort's reputation as an excellent destination for relaxation by the sea.
The guests of Salalah Rotana Resort appreciate the relaxing environment and the amenities available, including access to a private beach which adds a unique element to their stay. However, there seems to be consistent feedback regarding the tennis courts, which are not in working order and lack necessary equipment. The resort offers dining experiences like a seafood dinner on the terrace, contributing to an all-inclusive feel in common areas, but potential visitors with a keen interest in tennis might find the current facilities below expectations.
Salalah Rotana Resort is overwhelmingly praised by guests for its family-friendly atmosphere and amenities. Visitors have frequently mentioned how ideal the resort is for families, highlighting the spacious family rooms and a variety of facilities designed specifically for children. The presence of a kid's club and various activities ensures that children are entertained throughout their stay.
The resort's environment is described as calm and beautiful, situated next to the beach, which adds to its appeal for family holidays. Guests have appreciated the comfortable, equipped rooms and the resort's consideration of family needs, making it a suitable and pleasant place for families to stay.
Despite some minor inconveniences, such as the dim room lights and occasional beach construction, the majority of reviews favorably reflect the resort's position as a top choice for family vacations. Guests have particularly enjoyed the child-friendly pools and found the resort to be good value for money.
Overall, the Salalah Rotana Resort offers a harmonious blend of relaxation and fun, making it an excellent destination for families seeking a memorable and enjoyable experience.
Salalah Rotana Resort presents a mixed bag of reviews concerning its five-star rating and associated amenities and services. While the resort is officially classified as a five-star establishment and boasts a remarkable location and commendable service, many guests feel it does not fully live up to this prestigious status. There are repeated mentions of the resort falling short of five-star expectations with some comparing it unfavorably to other Rotana branches and regional competitors.
The ambiance and interior still manage to impress some visitors as truly fitting the five-star label, providing an aesthetically pleasing and luxurious setting. However, the quality of the amenities, particularly in the bathrooms, is critiqued as too basic for a hotel of this caliber. The beach area has also drawn negative comments, especially concerning cleanliness during off-peak seasons, detracting from the overall guest experience.
While the resort does deliver on certain high-end aspects, it appears inconsistent in maintaining the comprehensive five-star standards one might expect.
The Salalah Rotana Resort offers commendable facilities for business travelers with a well-equipped business center and conference rooms available. Guests benefit from very fast check-in and check-out procedures, making it suitable for business trips within the GCC and beyond. The WiFi speed is noted to support business needs efficiently and the hotel is recognized as being business-ready, catering both private and corporate travelers. However, it should be noted that conferences can sometimes take priority over other guests, which might impact the overall experience.
The outdoor pool area of Salalah Rotana Resort receives numerous positive remarks from guests. The pool is often described as nice and beautiful with plenty of space and a lovely ambiance. Guests appreciate the ample sun loungers that are not crowded together, adding to the comfort and enjoyment of the area. The heated pool and warm water pools are particularly favored. Despite some comments about limited umbrellas and the distance of the pool from certain rooms, the resort's pool area generally compensates well, providing a pleasing experience with its turquoise lakes and spacious layout. There were, however, a few remarks regarding cleanliness, which some guests felt could be improved. Overall, the pool area at Salalah Rotana Resort stands out as a highlight for its expansive and inviting environment.
Salalah Rotana Resort emerges as a top choice for honeymooners, offering a beautiful setting that is great for a romantic getaway. Newlyweds will find the resort's honeymoon package ideal with its breathtaking views from private balconies enhancing the experience. Guests planning their honeymoon will appreciate the combination of elegance and affordability, making it a great destination for an unforgettable stay. Whether looking for a serene escape or a picturesque backdrop, this resort ensures that honeymooners have a memorable and enchanting experience.
Salalah Rotana Resort offers an experience largely characterized by its luxury and elegance. The resort features a luxurious environment and facilities, including rooms with luxury finishes and a design that speaks to a high-end aesthetic. Guests often highlight the luxurious and elegant beds and excellent breakfast, adding to the overall luxurious feel of their stay. The hotel's architecture and interior design are points of admiration, exuding a sense of modern beauty.
However, some aspects do not align perfectly with the 5-star expectations. While the interior meets the standard and resonates with luxury, areas like the garden require maintenance and the quality of the food could be improved to meet 5-star standards. Additionally, the service has sometimes fallen short of reflecting the luxury status the resort aims for and hot water availability has been noted as sparse. Despite these minor setbacks, the resort still manages to deliver a largely luxurious stay, though some believe it lags behind other 5-star hotels in the region.
Salalah Rotana Resort offers an enchanting and romantic ambiance ideal for couples seeking a serene escape. The resort is perfect for romantic stays with its beautiful and quiet surroundings creating a peaceful atmosphere, ideal for honeymooners and anniversary celebrations. Guests particularly appreciate the great terrace atmosphere, which adds a charming touch to their experience. The location, being cozy and next to the beach, enhances the tranquil setting, making it a lovely romantic place to relax. The resort's calm and pleasant environment makes it an ideal weekend getaway, providing couples with a quiet retreat away from the hustle and bustle of Salalah. The staff's cooperation and dedication to ensuring a memorable stay are frequently highlighted, contributing to an unforgettable honeymoon experience.
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Location
Breakfast
The breakfast spread is described as splendid with numerous options and treats that enhance the dining experience. Many guests also appreciate the special breakfast events, including BBQ evenings, which provide additional variety and excitement. The buffet is often noted for its size and diversity, offering a broad selection that satisfies most palates.
There are occasional mentions of areas for improvement, such as the inclusion of more diverse options and addressing issues with coffee machines. The breakfast service receives mixed reviews regarding its consistency with some noting repeated dishes and an expensive buffet price.
However, the positive feedback overwhelmingly emphasizes a great, luxurious breakfast experience supported by polite and attentive staff. The serene location and cleanliness of the dining area also contribute positively to the overall breakfast experience at Salalah Rotana Resort.
Dinner
Guests enjoyed varied and very delicious menus, especially appreciating the international cuisine at the Silk restaurant and bespoke dishes created by attentive chefs. The Saffron and Olive restaurants also received favorable remarks for their dishes.
However, several critiques pointed to high costs with multiple guests describing the buffet dinner as overpriced. Limited dining options and high restaurant prices were noted as areas needing improvement, along with reports of inconsistent dining experiences. Issues such as confusion over food offerings for different categories of guests, poor restaurant service, loud dining environments and limited options for Indian food were highlighted.
Some guests were disappointed with the food quality and service, noting that they chose to dine outside the resort after a poor experience at the hotel's restaurants. Others felt more add-ons could enrich the buffet, which was seen as somewhat overpriced for the value provided.
In summary, while Salalah Rotana Resort excels in providing a diverse and delicious dining experience with some standout restaurants, the high prices, limited options and varying levels of service indicate areas for improvement to match the expectations set by its premium positioning.
Rooms
A consistent issue noted by several guests is the poor lighting with rooms often being described as too dark and dim, which impacts the overall atmosphere. Maintenance and cleanliness are other major areas of concern. Numerous reviews mentioned that the rooms, while spacious, are quite dated with old and worn furniture needing refurbishment. Some guests found their rooms dusty, dirty and occasionally filled with a musty smell or even insects like ants and mosquitoes. The high humidity exacerbates these conditions.
Additionally, the distance from some rooms to central facilities is considerable, requiring a lengthy walk or the use of club cars. Extra amenities like room service were rated as average at best with reports of slow response times and inconsistent cleaning standards. Some rooms even had functional issues such as water seeping in from the bathroom, electrical issues and non-locking doors.
Despite these drawbacks, the resort has the potential to provide a comfortable stay, particularly if you are allotted one of the better-maintained rooms with added attention to lighting and cleanliness.
Beds
Cleanliness
However, a considerable number of reviews indicate that there is room for improvement. Some guests reported that their rooms were run-down, showing signs of wear and tear and emphasized the need for renovations and better maintenance. Complaints include old and dirty towels, weak lighting and unpleasant odors in the rooms. The presence of ants, water leaks and electrical issues have been pointed out by several guests as well. The cleaning services, though timely for some, were often criticized for being insufficient, leaving rooms dirty and uncleaned even by late evening.
Common areas of the resort also appear to suffer from inconsistent cleaning standards with dirty corridors and reception areas and a lack of attention to overall cleanliness and organization, particularly on the beach. The property itself, though beautiful, is not immune to disrepair and some guests found the overall upkeep less satisfactory.
In conclusion, while Salalah Rotana Resort has strong points in its cleanliness that many guests appreciate, there are significant gaps that need addressing to ensure a consistently clean and well-maintained environment throughout the property.
Staff
Guests appreciated the prompt and attentive service, highlighting the welcoming and supportive attitude of the staff. The hotel management and employees were often commended for their efforts to ensure a positive guest experience, even going as far as offering late check-outs and addressing any concerns promptly and graciously.
However, there were a few isolated remarks about staff being slow or unresponsive, particularly at the reception and during housekeeping services. A small number of reviews mentioned instances of unprofessional behavior and a lack of satisfactory assistance from some team members.
Overall, the staff's friendliness, professionalism and willingness to go the extra mile significantly contributed to the positive experience of guests at Salalah Rotana Resort.
Wi-Fi
Spa
However, there are some areas that need attention. Issues such as a persistent bad smell in the spa towels and the need for maintenance, particularly in the hammam and sauna, are frequently highlighted. Some guests mentioned malfunctioning amenities in the health club and moments of poor customer service. Despite these setbacks, the overall offering of the spa is generally considered good with amenities like the sauna and pool contributing positively to the experience.
Gym
Pool
However, some visitors have noted downsides, such as the lack of temperature control. The pools are often described as either too hot or too cold, impacting the overall swimming experience. Additionally, there have been mentions of occasional maintenance issues, such as being closed for repairs and incidences of cleanliness problems like dust and plastic bags in the water.
Despite these drawbacks, many guests find the pool area generally enjoyable, especially appreciating the availability of sun loungers by the pool and beach. The helpful and attentive staff, particularly around the pool area, add to the positive experience. Overall, the swimming pools at the Salalah Rotana Resort offer a mix of large, well-cared-for spaces ideal for both relaxation and recreation.
Beach
The resort facilitates easy access to the beach, allowing guests to enjoy the direct beachfront location. The seaside atmosphere is complemented by the resort's attractive and quiet surroundings, adding to the overall relaxing experience. Facilities such as clean swimming pools, a relaxing spa and various dining options within proximity further elevate the resort’s appeal.
While the resort boasts beautiful and welcoming beach areas, some minor issues were mentioned, including occasional beach closures for renovation or due to high waves, limited beach services and occasional beach cleanliness concerns. Despite these, the majority of guests found the beach extraordinary and the overall location ideal for a tranquil seaside getaway. The friendly and courteous staff, along with the clean and well-organized rooms, contribute positively to the resort's reputation as an excellent destination for relaxation by the sea.
Tennis
Family
The resort's environment is described as calm and beautiful, situated next to the beach, which adds to its appeal for family holidays. Guests have appreciated the comfortable, equipped rooms and the resort's consideration of family needs, making it a suitable and pleasant place for families to stay.
Despite some minor inconveniences, such as the dim room lights and occasional beach construction, the majority of reviews favorably reflect the resort's position as a top choice for family vacations. Guests have particularly enjoyed the child-friendly pools and found the resort to be good value for money.
Overall, the Salalah Rotana Resort offers a harmonious blend of relaxation and fun, making it an excellent destination for families seeking a memorable and enjoyable experience.
5 Star
The ambiance and interior still manage to impress some visitors as truly fitting the five-star label, providing an aesthetically pleasing and luxurious setting. However, the quality of the amenities, particularly in the bathrooms, is critiqued as too basic for a hotel of this caliber. The beach area has also drawn negative comments, especially concerning cleanliness during off-peak seasons, detracting from the overall guest experience.
While the resort does deliver on certain high-end aspects, it appears inconsistent in maintaining the comprehensive five-star standards one might expect.
Business
Outdoor Pool
Honeymoon
Luxury
However, some aspects do not align perfectly with the 5-star expectations. While the interior meets the standard and resonates with luxury, areas like the garden require maintenance and the quality of the food could be improved to meet 5-star standards. Additionally, the service has sometimes fallen short of reflecting the luxury status the resort aims for and hot water availability has been noted as sparse. Despite these minor setbacks, the resort still manages to deliver a largely luxurious stay, though some believe it lags behind other 5-star hotels in the region.
Romantic
Yes, Salalah Rotana Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Salalah Rotana Resort.
No, Salalah Rotana Resort doesn't allow dogs.
No, parking facilities aren't available at Salalah Rotana Resort.
Yes, Salalah Rotana Resort has a gym.
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