PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land
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Summary of reviewsPortAventura Hotel El Paso enjoys a highly favorable location, offering guests quick and convenient access to both PortAventura Park and Ferrari Land, only a short walk away. This proximity allows visitors to maximize their adventure time and also benefits from the nearby transport links for exploring surrounding areas like Salou. On-site parking and other practical amenities also add to its appeal for those seeking convenience.
The breakfast at the hotel is generally well-received with guests praising its variety and quality, including sweet and savory options like churros. The outdoor breakfast setting adds to the experience, although some critique the limited variety usually expected from a 4-star hotel. Despite occasional chaos due to high volumes of guests, the breakfast service manages to maintain a positive reputation. Dinner, on the other hand, receives mixed reviews; while some appreciate the buffet's variety and quality, others criticize it for the prevalence of fast food options and rushed dining schedules.
Rooms at the hotel are described as spacious, clean and comfortable, accommodating the needs of families well with additional features like adjacent rooms and bunk beds. However, critiques about outdated furnishings, lack of basic amenities and inconsistent cleanliness highlight areas for improvement. Noise from adjacent rooms and maintenance issues also detract from the overall room experience.
Cleanliness throughout the hotel generally meets guest expectations with numerous positive comments about well-maintained facilities and common areas. Nonetheless, some guests report inconsistencies, particularly within the rooms, pointing to musty smells, mold and insufficient housekeeping.
The staff at Hotel El Paso earn high marks for their friendliness and professionalism, enhancing guest experiences with their attentive, courteous service. Despite minor criticisms of occasional disorganization or unprofessional behavior, the majority of guests highlight the staff's dedication and efficiency, particularly in the reception and dining areas.
Free Wi-Fi is available throughout the hotel. However, guests experience varying levels of satisfaction with issues of poor connection quality and coverage in certain areas noted frequently. The hotel also faces criticisms regarding its spa facility with many guests indicating it was closed or inaccessible during their stay.
The hotel’s pool is a standout feature, drawing high praise for its size, cleanliness and variety of amenities like sun loungers and a pirate boat for children. The pool area, including a sandy beach space, is well-maintained and provides a relaxing and enjoyable environment for both adults and kids, although some mention the water is occasionally cold.
PortAventura Hotel El Paso's family-friendly atmosphere is a major draw with ample amenities and activities that cater specifically to children. Spacious family rooms and engaging kids' activities make it an ideal destination for families visiting PortAventura Park and Ferrari Land. The welcoming environment and well-executed family-focused services ensure a memorable stay for all family members.
Overall, PortAventura Hotel El Paso stands out for its excellent location, family-friendly facilities and attentive staff. While some areas require attention, particularly room maintenance and dining variety, the hotel offers a convenient and enjoyable stay, mainly for families looking to make the most of the nearby theme parks.
Categories
The breakfast at the hotel is generally well-received with guests praising its variety and quality, including sweet and savory options like churros. The outdoor breakfast setting adds to the experience, although some critique the limited variety usually expected from a 4-star hotel. Despite occasional chaos due to high volumes of guests, the breakfast service manages to maintain a positive reputation. Dinner, on the other hand, receives mixed reviews; while some appreciate the buffet's variety and quality, others criticize it for the prevalence of fast food options and rushed dining schedules.
Rooms at the hotel are described as spacious, clean and comfortable, accommodating the needs of families well with additional features like adjacent rooms and bunk beds. However, critiques about outdated furnishings, lack of basic amenities and inconsistent cleanliness highlight areas for improvement. Noise from adjacent rooms and maintenance issues also detract from the overall room experience.
Cleanliness throughout the hotel generally meets guest expectations with numerous positive comments about well-maintained facilities and common areas. Nonetheless, some guests report inconsistencies, particularly within the rooms, pointing to musty smells, mold and insufficient housekeeping.
The staff at Hotel El Paso earn high marks for their friendliness and professionalism, enhancing guest experiences with their attentive, courteous service. Despite minor criticisms of occasional disorganization or unprofessional behavior, the majority of guests highlight the staff's dedication and efficiency, particularly in the reception and dining areas.
Free Wi-Fi is available throughout the hotel. However, guests experience varying levels of satisfaction with issues of poor connection quality and coverage in certain areas noted frequently. The hotel also faces criticisms regarding its spa facility with many guests indicating it was closed or inaccessible during their stay.
The hotel’s pool is a standout feature, drawing high praise for its size, cleanliness and variety of amenities like sun loungers and a pirate boat for children. The pool area, including a sandy beach space, is well-maintained and provides a relaxing and enjoyable environment for both adults and kids, although some mention the water is occasionally cold.
PortAventura Hotel El Paso's family-friendly atmosphere is a major draw with ample amenities and activities that cater specifically to children. Spacious family rooms and engaging kids' activities make it an ideal destination for families visiting PortAventura Park and Ferrari Land. The welcoming environment and well-executed family-focused services ensure a memorable stay for all family members.
Overall, PortAventura Hotel El Paso stands out for its excellent location, family-friendly facilities and attentive staff. While some areas require attention, particularly room maintenance and dining variety, the hotel offers a convenient and enjoyable stay, mainly for families looking to make the most of the nearby theme parks.
Hotel near Golf Courses
Includes unlimited access to PortAventura Park and one access to Ferrari Land, providing a diverse entertainment experience. Its proximity to PortAventura Golf is ideal for guests who enjoy golfing.
Family Friendly Hotel
Featuring unlimited access to PortAventura Park and one access to Ferrari Land, this hotel offers a vibrant Mexican-themed experience. The hotel includes family-friendly pools, entertainment, and dining options, making it a convenient and enjoyable choice for families visiting the parks.
Business Hotel
As part of PortAventura World, this hotel benefits from access to a large, versatile Convention Centre, 24 multi-purpose rooms with capacity to accommodate a total of 6,000 delegates at the same time and with a surface area of more than 20,000 m2. Features AV support on site; Air-conditioning in hotel rooms and meeting facilities; Business centre; Free Wi-Fi; Video conferencing.
Hotel with Outdoor Pool
PortAventura Hotel El Paso includes outdoor pools as part of its themed facilities. The pool area is designed to reflect the hotel's Mexican theme.
Hotel with Children's Pool
This themed hotel within PortAventura World offers a Mexican setting. Its pool area is expected to be well-designed for families, likely featuring themed pools or sections that are particularly appealing and suitable for children.
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Accessible Hotel
4-Star Hotel
About PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land
License: HT-000770
Guest Reviews
Location
Additionally, the hotel’s setting, being right next to the parks and close to essential transport links such as the train station, is frequently praised. This makes it not only a perfect spot for visiting the parks but also a great base for exploring the surrounding areas, including Salou.
Guests also appreciate the on-site parking and the practical amenities offered, which add to the overall convenience. With plenty of positive feedback regarding the location, Hotel El Paso stands out as an excellent choice for those looking to stay near PortAventura Park and Ferrari Land.
Breakfast
The outdoor breakfast setting received positive mentions for its pleasant atmosphere. Guests also noted the inclusivity of certain items like coffee and branded cacaolat, although some pointed out the absence of kid-friendly options like Cola Cao or Nesquik. The breakfast service is well-organized despite the high volume of guests, although some reviewers mentioned it could be chaotic and rushed due to limited time slots and occasional long lines.
On the downside, a few guests mentioned a lack of variety for a 4-star hotel and pointed out occasional lapses in restaurant hygiene, such as dirty utensils and plates. The breakfast schedule was also a point of contention for some with the strict 40-45 minute slots feeling too short to enjoy a leisurely meal.
Nevertheless, the positive reviews significantly outweigh the less favorable comments, highlighting a generally positive and satisfying breakfast experience at the hotel.
Dinner
Guests also noted that the meal times were tightly scheduled with limited slots available, which sometimes resulted in rushed dining experiences and long queues. The dining hall was often described as crowded and the organization and management of dinner shifts left some guests feeling hurried.
Despite these issues, some guests found the dinner food to be plentiful and delicious, praising the variety even if it didn't change much from day to day. The staff at the restaurant received commendations for their great service, which added a positive note to the dining experience.
Overall, while the dinner buffet had its highlights, including a few exceptional meals such as the special Christmas Eve dinner, there were several areas identified for improvement, particularly in terms of variety, scheduling and the overall quality of some food options.
Rooms
However, numerous guests point out issues related to room maintenance and amenities. A common complaint involves the outdated condition of the rooms and furniture with several visitors mentioning that a renovation is overdue. Many guests were disappointed by the lack of basic amenities such as refrigerators, coffee makers and adequate air conditioning. Soundproofing is another recurring concern with reports of noise from adjacent rooms and hallways negatively impacting the quality of sleep.
Cleanliness and room service seem inconsistent, as some guests found their rooms spotless, while others reported issues such as musty smells, mildew and even ants. The bathrooms similarly received mixed reviews with some noting that fixtures were broken or in need of updating.
Despite these drawbacks, the hotel's proximity to PortAventura Park and Ferrari Land, along with the overall spaciousness and comfort of the rooms, make it a convenient choice for families looking to enjoy the theme parks. However, guests seeking modern amenities and impeccable cleanliness might find the current state of the rooms falling short of their expectations.
Beds
Despite these praises, a significant number of reviews pointed out areas needing improvement. Key concerns included the small size of the beds with some guests finding them narrow and too soft, which led to discomfort and, in some cases, pain. The quality of the pillows was also a recurring issue, being described as too thin, worn and not supportive enough, often leading to neck strain and discomfort.
Additionally, there were mentions of old and inadequate bedding with several guests noting that the bed covers had pills and the blankets had hairs and stains. The lack of extra blankets or comforters was also a common complaint, particularly during colder weather. Some guests found the mattresses to be as hard as wooden boards, sagging on one side or otherwise uncomfortable.
While some visitors appreciated the comfortable and clean beds, the consistency in comfort across the accommodations seems to be lacking. Overall, while the hotel boasts several praises about the comfort of its beds, there is a clear need for improvement in addressing the bedding quality and ensuring all guests have a consistently comfortable experience.
Cleanliness
However, some reviews point to inconsistencies in cleanliness, particularly within the rooms. Specific issues such as dust, dirt, mold and musty smells are occasionally mentioned. Complaints also include unclean sheets, hair in bathrooms and neglected room areas, suggesting a need for more thorough and consistent housekeeping checks.
Despite these discrepancies, the hotel’s friendly cleaning staff and general upkeep of common areas receive positive remarks, ensuring an overall pleasant stay for most guests.
Staff
The restaurant and dining staff also stand out for their professionalism and warm hospitality, ensuring guests feel well-cared for during meal times. Numerous reviewers appreciated the attentive service from the kitchen and dining teams, noting their friendly interactions and efficient service.
Though the majority of reviews emphasize the staff's friendly and helpful nature, a few report instances of rudeness and unprofessionalism, particularly mentioning the cleaning staff's early disruptions and occasional inattentiveness at the reception. However, these appear to be exceptions rather than the rule.
Overall, despite some minor criticisms, the staff at PortAventura Hotel El Paso are praised for their courtesy, dedication and the excellent service they provide, contributing positively to the guests' overall experience at the hotel.
Wi-Fi
However, several reviewers did note challenges with the Wi-Fi, particularly in terms of limited coverage in certain areas of the hotel and consistency in room connections. Complaints ranged from weak signals in specific rooms to poor connection quality during peak evening hours. Some guests experienced significant issues, including nonexistent Wi-Fi in their rooms until the last night of their stay, while others found the Wi-Fi virtually unusable.
Overall, while the hotel provides free Wi-Fi, improvement in coverage and consistency would enhance the guest experience, especially in the more remote areas of the property.
Spa
Pool
The setting around the pool with a sandy beach area and a beach volleyball court adds to its appeal, giving guests a resort-like feel. Cleanliness is frequently highlighted with many reviewers noting the pool as very clean, well-supervised and pleasant. The poolside area is also appreciated for its cozy atmosphere and the availability of a pool bar providing snacks, which enhances the overall experience.
While the pool is generally enjoyed by all, some guests pointed out occasional closures and the fact that the water can be cold, suggesting a need for heating. Despite these minor issues, the overall sentiment towards the pool is very positive, often being referred to as one of the highlights of staying at the hotel. Whether it's for a relaxing dip after a long day at the park or a fun activity for the kids, the pool at PortAventura Hotel El Paso delivers a delightful experience that complements the hotel's superb location and facilities.
Family
Children can look forward to a plethora of activities designed just for them, including engaging child animation and entertaining kids' pools, which are highly praised by guests for adding an extra layer of fun to their stay. The hotel is also conveniently located for visiting PortAventura Park and Ferrari Land, making it an ideal spot for families wanting to enjoy these nearby attractions.
The on-site facilities are commendable with clean and spacious rooms, a good range of family activities and accommodating staff who are noted for their friendliness. Many guests appreciated the family-oriented environment and noted that their children were thrilled with the various amusements available.
Despite the occasional mention of older room styles and minor complaints about amenities such as the lack of a kettle, the overall family experience is highly recommended. The hotel's excellent value for money, well-maintained resort area and outstanding children's entertainment contribute to why it is a top choice for family vacations. The welcoming environment and well-executed family access make it a perfect destination for a memorable family getaway.
4 Star
Guests often describe the rooms as basic and lacking in essential amenities like minibars or fridge and comfortable pillows were a rare find. The cleanliness in some areas such as toilets and cobwebs in rooms was also below par for a hotel of this supposed caliber. The breakfast and dinner buffets, while acceptable, offered limited variety, which fell short of their expectations for a four-star establishment.
Facility-wise, the hotel’s upkeep seems inconsistent with common four-star criteria and there were issues with poor lighting and long waits for elevators. Additionally, the reception services and overall ambiance were often highlighted as needing improvement to truly reflect a four-star rating.
Despite being part of the renowned Port Aventura resort, the hotel seems to rely heavily on this affiliation to justify its star rating. While some praised the price-to-quality ratio, many felt the hotel leaned more towards a three-star rating rather than the four-star it promotes.
Accessible
Children's Pool
Guests also find that the children's area and the minidisco are great for keeping kids entertained. Despite some concerns, like the limited variety in the children's pool and occasional discomfort with using strollers around the pool area, the overall impression is positive. The pool remains a highlight for families with children loving the various features and activities available, making it a wonderful spot for family fun.
Outdoor Pool
The swimming pool’s large size is continually praised, providing enough room for everyone to enjoy without feeling crowded. It’s a great retreat for a refreshing dip and guests often highlight how relaxing it is to return to the hotel and enjoy the pool. Open until 9 PM, the pool's extended hours give visitors the flexibility to enjoy it at their leisure. Situated in a prime location for easy access to PortAventura Park, the outdoor pool at PortAventura Hotel El Paso is a top-notch feature contributing to a memorable stay.
Luxury
Yes, PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land.
No, PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land doesn't allow dogs.
No, parking facilities aren't available at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land.
No, PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land doesn't have a gym.
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