InfoSummary of reviewsHotel&Spa Alfândega Douro Valley is celebrated for its magnificent location, nestled atop a mountain offering breathtaking views of the valleys and the Douro River. The serene and picturesque surroundings make it an ideal retreat with guests frequently highlighting the stunning landscapes and tranquil environment. The hotel's placement amidst nature and the spectacular views from rooms and common areas stand out as a major attraction.
The room experience is generally positive with many guests appreciating the spaciousness and comfort of the modern, remodeled rooms. Balconies providing stunning views add a special touch and the large, comfortable beds contribute to restful nights. However, there have been consistent reports of outdated furniture, maintenance issues and cleanliness problems, indicating a need for renovations and better upkeep of some rooms.
Dining at the hotel, especially the dinner service, often receives praise for well-prepared, tasty meals available at affordable prices. The dining experience is enhanced by the beautiful views from the restaurant. Nonetheless, there are suggestions for improving the presentation, variety and quality of dishes with some guests noting that meals can be dry and the menu somewhat limited. Breakfast, on the other hand, generally falls short of expectations for a 4-star hotel with limited variety and a lack of quality in certain offerings.
The hotel's spa facilities and pools are partially well-received. Remodeled areas and the indoor pool are enjoyed for their pleasant conditions. The outdoor infinity pool attracts significant praise for its stunning views, despite the water being cold at times. However, ongoing renovations and operational issues such as inactive saunas, cold spa water and noise disturbances from children indicate areas for improvement to enhance the overall spa experience.
Cleanliness at the hotel presents a mixed picture. While some rooms are noted as clean and contemporary, many reviews highlight significant issues with dirt, mold and inadequate cleaning services. Maintenance concerns extend to common areas and the state of furnishings, detracting from the hotel's appeal.
The staff at Hotel&Spa Alfândega Douro Valley are often praised for their friendliness and helpfulness with particular commendations for the reception, restaurant and spa employees. However, a few reviews mention occasional instances of apathy or inexperience, especially during busy periods.
The overall WiFi experience at the hotel is inconsistent with guests facing intermittent issues with internet availability in rooms and malfunctioning services. The beds receive generally positive feedback for their comfort, which, along with the peaceful environment, contributes to a good night's sleep.
Despite the presence of positive aspects, the hotel's overall condition and service currently do not align with the 4-star rating, indicating a need for significant renovations and improvements in various areas to meet the expected standards. Show more
