Hotel Royal Residency in Siliguri enjoys a prime location beside the main road, making it convenient for visitors with easy access to shopping venues like the Hongkong market and the city's main attractions. The convenient parking and city views add to the overall appeal with front office and support staff receiving positive remarks for complementing the favorable location.
The rooms at Hotel Royal Residency receive mixed reviews; while some guests find them clean, neat and appropriately sized, others have encountered maintenance issues and smaller-than-expected spaces. Room facilities and room service similarly have varied feedback, suggesting room for improvement in consistency.
The hotel generally maintains a good standard of cleanliness with daily housekeeping and well-kept bathrooms contributing to a positive stay. Despite occasional minor issues such as a partially jammed shower and occasional unpleasant smells from the linens, the rooms are often described as cleaner and better than anticipated for a budget hotel. Amenities like hot water, Wi-Fi and European-style toilets have been positively mentioned.
The staff consistently earn high praise for their helpfulness, politeness and courteous manners. The hotel team, including the manager, owner and receptionist, are frequently highlighted for their friendliness and good manners, fostering a welcoming environment. Although there were occasional concerns about staff availability during overnight load-shedding, overall, the staff are seen as reliable and dedicated to providing excellent hospitality.
In summary, Hotel Royal Residency offers a favorable location, good cleanliness and commendable service, making it a worthwhile choice for visitors seeking a convenient and welcoming stay in Siliguri.