4-Star HotelSummary of reviews related to the '4 Star' categoryPalace Hotel & SPA Termas do Bicanho has been described by guests as a facility that requires significant improvements to truly match its four-star rating. Reviews highlight that the hotel appears quite run down with noticeable issues such as holes in the walls, worn paint and inadequate bathroom facilities. Guests were particularly disappointed with the breakfast offerings, noting that they fell short of what one would expect from a hotel of this caliber. Moreover, the hotel’s organization and staffing levels were criticized, suggesting that it operates with fewer staff than necessary. Despite being a spa and wellness center, it seems the hotel does not meet the expected standards associated with a four-star rating. Overall, guests feel that substantial enhancements are needed for the hotel to fulfill its four-star promise.
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