Sombra del Agua
San Cristobal de las Casas
16.73870700,
-92.63857900
,
Calle Primero De Marzo 15, Centro
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Summary of reviews'Sombra del Agua' in San Cristóbal de las Casas enjoys widespread acclaim for its prime location, beautiful accommodations and excellent service, making it a standout destination for visitors. The hotel’s enviable position in the historic center offers easy access to major attractions, such as the main square and Zócalo, as well as a variety of top-tier restaurants, enhancing the convenience and allure for guests. The beautifully decorated spaces, lovely patios and well-maintained gardens contribute to a welcoming and charming atmosphere.
The staff receives high praise for their friendliness, professionalism and attentiveness, creating a positive and memorable experience for visitors. Guests particularly appreciate the warm and helpful interactions throughout their stay, from reception to housekeeping. Notable mentions highlight the willingness of staff members to go above and beyond to accommodate needs and preferences.
Sombra del Agua’s dining experience, especially the breakfast, garners frequent praise. Guests describe the à la carte breakfasts as delicious and of excellent quality, despite a few sporadic mentions of long waits. The hotel’s restaurant also stands out for its exceptional dinners with exquisite flavor, preparation and presentation that impress patrons. The combination of phenomenal service, rich menu variety and a pleasant atmosphere results in a highly recommendable dining experience.
The rooms at Sombra del Agua offer a blend of colonial elegance and modern comfort. Reviews highlight the spacious, clean and well-appointed rooms, especially noting the comfort of the beds and pillows, which are often described as incredibly cozy. While some guests mention occasional dampness and a lack of external windows in some rooms, the overall assessment remains positive with the beautiful and serene environment contributing to a relaxing stay.
Cleanliness is another strong point with guests consistently praising the hotel’s immaculate condition and meticulous daily cleaning practices. The well-kept public areas and newly renovated spaces set a high standard of hygiene and comfort.
Though the free WiFi at the hotel receives mixed reviews, the consensus is that the service is generally satisfactory, despite occasional issues with speed and connectivity. The secure parking, while beneficial for those with vehicles, presents some convenience challenges due to its location and street access.
Overall, Sombra del Agua successfully combines historical charm with modern amenities, offering a unique and memorable stay. Its excellent location, beautiful surroundings, top-notch service and comfortable accommodations make it a popular choice for visitors exploring one of Mexico’s most enchanting towns.
Categories
The staff receives high praise for their friendliness, professionalism and attentiveness, creating a positive and memorable experience for visitors. Guests particularly appreciate the warm and helpful interactions throughout their stay, from reception to housekeeping. Notable mentions highlight the willingness of staff members to go above and beyond to accommodate needs and preferences.
Sombra del Agua’s dining experience, especially the breakfast, garners frequent praise. Guests describe the à la carte breakfasts as delicious and of excellent quality, despite a few sporadic mentions of long waits. The hotel’s restaurant also stands out for its exceptional dinners with exquisite flavor, preparation and presentation that impress patrons. The combination of phenomenal service, rich menu variety and a pleasant atmosphere results in a highly recommendable dining experience.
The rooms at Sombra del Agua offer a blend of colonial elegance and modern comfort. Reviews highlight the spacious, clean and well-appointed rooms, especially noting the comfort of the beds and pillows, which are often described as incredibly cozy. While some guests mention occasional dampness and a lack of external windows in some rooms, the overall assessment remains positive with the beautiful and serene environment contributing to a relaxing stay.
Cleanliness is another strong point with guests consistently praising the hotel’s immaculate condition and meticulous daily cleaning practices. The well-kept public areas and newly renovated spaces set a high standard of hygiene and comfort.
Though the free WiFi at the hotel receives mixed reviews, the consensus is that the service is generally satisfactory, despite occasional issues with speed and connectivity. The secure parking, while beneficial for those with vehicles, presents some convenience challenges due to its location and street access.
Overall, Sombra del Agua successfully combines historical charm with modern amenities, offering a unique and memorable stay. Its excellent location, beautiful surroundings, top-notch service and comfortable accommodations make it a popular choice for visitors exploring one of Mexico’s most enchanting towns.
Family Friendly Hotel
This hotel is an excellent choice for families, ensuring they feel at home during their stay. It offers spacious rooms and family-friendly amenities.
Hotel near Nightlife Spots
Located on Calle Primero de Marzo in the Centro area, this hotel is close to nightlife options. Its central position allows convenient access to bars and clubs.
Hotel with Parking
This hotel provides parking facilities for guests. It is also located in the city center.
3-Star Hotel
This hotel is located in a historical monument dating back to 1907, offering a unique experience. It features a central location and well-maintained colonial architecture. The staff is professional, and the restaurant offers delicious food.
Historic Hotel
Hotel for Honeymoon
Hotel with Spa
Hotel with Gym
Guest Reviews
'Sombra del Agua' boasts an enviable location in the heart of San Cristóbal de las Casas, consistently praised by guests for its central position. Nestled amidst the historic center, the hotel allows easy access to major attractions, including walkways, the main square and the Zócalo, all within comfortable walking distance. Visitors highlight the proximity to various outstanding restaurants serving delicious food. The hotel itself is described as beautiful with charmingly decorated spaces, lovely patios and well-maintained gardens that create a welcoming atmosphere.
The staff receives notable compliments for their friendliness and helpfulness, enhancing the overall experience. Despite a temporary closure of its restaurant due to renovations, the hotel's central location remains a significant advantage, offering guests the convenience of nearby dining options and attractions. Reviews commend the hotel for its elegant structure, beautiful art installations and spacious, comfortable rooms. Overall, 'Sombra del Agua' stands out for its perfect location, combining convenience, beautiful surroundings and excellent service in one of Mexico's most enchanting towns.
Sombra del Agua offers a dining experience that consistently garners high praise, especially for its breakfast. Guests frequently describe the breakfast as very good, delicious and even exquisite, thanks to the excellent quality and variety. The à la carte breakfasts are particularly satisfying and the food in general—from breakfast to dinner—receives accolades for being both delicious and of high quality. Guests appreciate the delightful atmosphere of the restaurant and commend the skill of the chefs. There are occasional mentions of long waits and a desire for more diverse options, but these reviews are relatively rare. Overall, the breakfast at Sombra del Agua is highly rated for its taste, quality and satisfying nature, making it a highlight of the stay.
Sombra del Agua's restaurant stands out as one of the finest dining experiences in San Cristóbal. Multiple reviewers laud the restaurant's high quality, describing the food as delicious, exquisitely seasoned and truly exceptional. The chef's culinary mastery clearly impresses with patrons highlighting excellent flavor, preparation and presentation.
The restaurant's atmosphere significantly enhances the dining experience. The decor receives positive mentions for its beauty and luxurious ambiance with some reviewers noting the charm of dining in a courtyard with fire pits for each table. The staff also garners praise for being super kind and attentive.
While a few guests found the food merely okay, the overwhelming consensus portrays the restaurant as phenomenal, particularly for upmarket dinners. The variety of local dishes and the offering of artisanal products add an extra layer of appeal for those seeking authentic flavors.
The combination of spectacular service, a rich menu and the overall incredible setting makes this restaurant highly recommendable for anyone visiting San Cristóbal. Whether enjoying a regular meal or attending special events like food and wine pairings, the dining experience here promises to be memorable.
Nestled in the charming town of San Cristóbal, Sombra del Agua offers a blend of old colonial style with modern comforts. The hotel boasts beautiful and clean rooms that many guests found spacious and well-appointed. Notably, the suites, especially Suite 3, received high praise for their design and comfort. The beds and pillows are frequently highlighted for their exceptional comfort, contributing to relaxing stays.
The rooms are consistently described as very comfortable with guests appreciating the cleanliness and thoughtful decoration. However, some did find the rooms a bit dark and occasionally damp, which detracted slightly from their experience. External windows are missing in a few rooms, which some guests regretted, though the design remained appealing.
Families or those seeking ample space will find the family and larger rooms particularly comfortable and accommodating. However, a few rooms were noted to feel small relative to their cost. Street-facing rooms and those near common areas may experience some noise and the lack of a shower curtain in the bathrooms was an inconvenience for some.
Despite these minor drawbacks, the overall atmosphere of Sombra del Agua is welcoming and serene with an excellent location and friendly, attentive staff. The beautiful, well-maintained facilities and comfortable accommodations make it a popular choice for those visiting this picturesque region.
Sombra del Agua’s beds receive high praise from guests who have experienced their comfort firsthand. Reviewers consistently highlight the comfort of the mattresses and pillows, often describing them as super or incredibly comfortable. Many guests note that the beds are not only comfortable but also quite spacious, contributing to a good night's rest. While a few guests mentioned that the beds may feel a bit short for taller individuals, the overall consensus is overwhelmingly positive. The beds are frequently described as very comfy or even crazy comfy, making it clear that Sombra del Agua prioritizes guest comfort.
The reviews of Sombra del Agua highlight an exceptionally clean and well-maintained environment with guests frequently praising the hotel's immaculate condition. Visitors commend the hotel's meticulous daily cleaning practices and its adherence to high health standards. Both the rooms and the public areas are consistently described as very clean, well-kept and newly renovated. Guests also appreciate the beautiful and comfortable facilities, noting a pleasant and enchanting atmosphere throughout the hallways and common spaces. The staff receives mention for their friendliness and professionalism, further enhancing the overall experience of staying at this well-regarded hotel. Despite one comment about sheets not being changed, the overwhelming sentiment remains positive, emphasizing excellent cleanliness and a highly pleasant stay.
The staff at Sombra del Agua has consistently earned high praise from guests for their exceptional service. Across numerous reviews, terms like "friendly," "professional," and "helpful" are frequently mentioned, reflecting the warm and welcoming atmosphere created by the employees. Guests have found the service to be not only amazing but also highly attentive and compassionate, ensuring a comfortable stay. The waitstaff, in particular, received accolades for their impeccable and attentive service. Multiple guests highlighted the staff’s willingness to go the extra mile, such as easily arranging room changes and always being proactive in meeting guests' needs.
The overall attitude of the staff has been described as exceptionally friendly, respectful and professional, leaving a lasting positive impression on visitors. Even specific individuals like Genoveva were noted for their friendly and helpful manner. The majority of guests have had non-stop positive interactions with the team, from the reception to the housekeeping staff, contributing significantly to their enjoyment of the hotel and its prime location. However, it’s worth noting that there were a few isolated complaints about the managers or administrators, though the general sentiment towards the rest of the staff remains overwhelmingly favorable.
At Sombra del Agua, guests have mixed opinions about the hotel's WiFi service. On the positive side, some guests appreciated the good service and pleasant atmosphere, noting that the WiFi worked great for them. Others found the internet service satisfactory once initial problems were resolved. However, many reviews highlight inconsistencies, mentioning slow speeds, poor signal strength and unstable connections. Some guests experienced issues such as failing and intermittent connections and difficulties logging in from their devices. Despite these drawbacks, the hotel has free WiFi available for guests.
Sombra del Agua offers parking options, though guests have mixed feelings about the convenience and accessibility. Many reviews highlight that the hotel provides free, secure parking with a security guard, which is a clear advantage. This parking is located around two blocks away and takes approximately two minutes to walk from the hotel. For those who prioritize security, the gated parking area offers peace of mind.
However, the parking lot's location poses some challenges. Guests mention that it can be difficult to access due to narrow entrances and closely parked cars on the street. The distance from the hotel and the necessity to navigate specific street directions make the parking somewhat inconvenient, especially in rainy weather. While some found the nearby parking acceptable, others felt that a closer, more organized drop-off area would significantly enhance the experience.
Overall, the parking situation at Sombra del Agua is manageable and secure but could benefit from improvements in accessibility and organization.
'Sombra del Agua' receives positive reviews for its comfortable accommodations and excellent location near the zocalo. Guests consistently describe the hotel as both comfortable and nice with an appealing blend of well-maintained facilities and exceptional cleanliness. They highlight the excellent value for money, finding the quality offered to be reasonable for the price. The hotel's aesthetic design is praised, especially considering its three-star rating. While the restaurant serves good food, some note that the service can be slow. Overall, the hotel is recognized for its lovely atmosphere, good service and strong quality/price ratio.
Nestled in the historic center between the main square and the artisan market, Sombra del Agua stands as a beautiful and elegantly decorated colonial-style hotel. This historic palace with its courtyards and internal gardens, exudes colonial charm, making it a very special and atmospheric place. Visitors are often struck by the design and graceful decor, noting the original wooden beams from the early 20th century that add to its historical authenticity.
The structure is reminiscent of a parador in Spain, reflecting its origins as an old colonial house. Its beautiful historical spaces are full of history, providing an incredible experience in a place that retains its elegant and understated colonial essence. Located in such a prime part of the city, this very beautiful colonial building invites guests to step back in time while enjoying modern comforts.
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Location
The staff receives notable compliments for their friendliness and helpfulness, enhancing the overall experience. Despite a temporary closure of its restaurant due to renovations, the hotel's central location remains a significant advantage, offering guests the convenience of nearby dining options and attractions. Reviews commend the hotel for its elegant structure, beautiful art installations and spacious, comfortable rooms. Overall, 'Sombra del Agua' stands out for its perfect location, combining convenience, beautiful surroundings and excellent service in one of Mexico's most enchanting towns.
Breakfast
Dinner
The restaurant's atmosphere significantly enhances the dining experience. The decor receives positive mentions for its beauty and luxurious ambiance with some reviewers noting the charm of dining in a courtyard with fire pits for each table. The staff also garners praise for being super kind and attentive.
While a few guests found the food merely okay, the overwhelming consensus portrays the restaurant as phenomenal, particularly for upmarket dinners. The variety of local dishes and the offering of artisanal products add an extra layer of appeal for those seeking authentic flavors.
The combination of spectacular service, a rich menu and the overall incredible setting makes this restaurant highly recommendable for anyone visiting San Cristóbal. Whether enjoying a regular meal or attending special events like food and wine pairings, the dining experience here promises to be memorable.
Rooms
The rooms are consistently described as very comfortable with guests appreciating the cleanliness and thoughtful decoration. However, some did find the rooms a bit dark and occasionally damp, which detracted slightly from their experience. External windows are missing in a few rooms, which some guests regretted, though the design remained appealing.
Families or those seeking ample space will find the family and larger rooms particularly comfortable and accommodating. However, a few rooms were noted to feel small relative to their cost. Street-facing rooms and those near common areas may experience some noise and the lack of a shower curtain in the bathrooms was an inconvenience for some.
Despite these minor drawbacks, the overall atmosphere of Sombra del Agua is welcoming and serene with an excellent location and friendly, attentive staff. The beautiful, well-maintained facilities and comfortable accommodations make it a popular choice for those visiting this picturesque region.
Beds
Cleanliness
Staff
The overall attitude of the staff has been described as exceptionally friendly, respectful and professional, leaving a lasting positive impression on visitors. Even specific individuals like Genoveva were noted for their friendly and helpful manner. The majority of guests have had non-stop positive interactions with the team, from the reception to the housekeeping staff, contributing significantly to their enjoyment of the hotel and its prime location. However, it’s worth noting that there were a few isolated complaints about the managers or administrators, though the general sentiment towards the rest of the staff remains overwhelmingly favorable.
Wi-Fi
Parking
However, the parking lot's location poses some challenges. Guests mention that it can be difficult to access due to narrow entrances and closely parked cars on the street. The distance from the hotel and the necessity to navigate specific street directions make the parking somewhat inconvenient, especially in rainy weather. While some found the nearby parking acceptable, others felt that a closer, more organized drop-off area would significantly enhance the experience.
Overall, the parking situation at Sombra del Agua is manageable and secure but could benefit from improvements in accessibility and organization.
3 Star
Historic
The structure is reminiscent of a parador in Spain, reflecting its origins as an old colonial house. Its beautiful historical spaces are full of history, providing an incredible experience in a place that retains its elegant and understated colonial essence. Located in such a prime part of the city, this very beautiful colonial building invites guests to step back in time while enjoying modern comforts.
No, Sombra del Agua doesn't have any pool.
Yes, a spa is available at Sombra del Agua.
No, Sombra del Agua doesn't allow dogs.
Yes, parking facilities are available at Sombra del Agua.
Yes, Sombra del Agua has a gym.
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