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Summary of reviewsExtended Stay America Suites - San Ramon - Bishop Ranch - West is praised for its strategic and convenient location near the freeway, providing easy access to surrounding areas like Danville and Dublin. The hotel's proximity to local attractions, dining options, and shops makes it an attractive choice for travelers wishing to explore San Ramon and its pleasant surroundings. Guests commend the location for its cleanliness and good value, making it a highly rated aspect of their stay.
The rooms at the hotel are generally appreciated for their comfort and affordability, with essential amenities making them ideal for short stays. Guests often find the accommodations inviting and well-kept, though there are occasional reports of maintenance issues and dated facilities. Some guests experienced cleanliness challenges and occasional pests, which indicate room for improvement in maintenance and housekeeping.
The breakfast offered at the hotel consists mainly of prepackaged snacks like granola bars, muffins, and oatmeal, supplemented by coffee and tea. The limited variety and lack of fresh options or a designated dining area suggest that the breakfast experience could be enhanced to better meet guest expectations.
Cleanliness is a mixed aspect at the hotel. Many rooms are noted for their cleanliness and updated amenities, contributing to a positive impression for some guests. However, reports of unswept floors, dated fixtures, and litter around the property highlight areas needing attention to further improve guest satisfaction.
The staff at the hotel is often highlighted for their friendliness and accommodating nature, contributing significantly to a welcoming atmosphere. Staff members such as Alex, Matt, Ken, Veronica, and Mary are recognized for their efforts in enhancing the guest experience. Although some guests reported occasional dissatisfaction with service interactions, the overall impression of the staff remains positive, underscoring good customer service as a standout feature of the hotel.
In summary, while Extended Stay America Suites - San Ramon - Bishop Ranch - West boasts a prime location and friendly staff, there are opportunities for improvement in the areas of room maintenance, cleanliness, and breakfast offerings to elevate the overall guest experience. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Accessible Hotel
Room Types
Studio with 2 Queen Beds - Non-Smoking2 Queen beds, kitchen, dining and work area, non smoking
Deluxe Studio with 1 King Bed - Non-Smoking1 King Bed, sleeper chair, kitchen, dining and work area, non smoking
Queen Studio - Non-Smoking1 Queen Bed, kitchen, dining and work area, non smoking
Guest Reviews
7.0
Good
Location
Extended Stay America Suites in San Ramon offers a location that guests consistently praise for its convenience and accessibility. Nestled right off the freeway, the hotel provides easy access to nearby areas such as Danville and Dublin. The proximity to local attractions, shops, and restaurants makes it an appealing choice for travelers looking to explore San Ramon and its surroundings. Guests appreciate the strategic position for its closeness to various dining options and the convenience of reaching their chosen venues effortlessly, including wedding destinations. The area around the hotel is described as pleasant, contributing to its reputation as a good value accommodation. Overall, this hotel's location in San Ramon receives high marks for its accessibility and clean surroundings.
Breakfast
When it comes to breakfast at Extended Stay America Suites - San Ramon - Bishop Ranch - West, guests often find it lacking in variety and substance. The offerings are minimal, focusing mainly on prepackaged snacks like granola bars, muffins, and oatmeal, accompanied by coffee and tea. While the available options serve the purpose of a quick morning bite, many note that they are basic and could be improved by the addition of fresh items like fruit or pastries. The absence of a dedicated breakfast area for guests to sit and enjoy their morning meal contributes to the overall impression that the breakfast experience could use enhancement.
Rooms
Nestled in the heart of San Ramon, 'Extended Stay America Suites - Bishop Ranch - West' provides an interesting mix of accommodations. Guests frequently highlight the comfort and affordability of the rooms, with many noting that the spaces are inviting and include all the essentials for a short stay. The placement of the rooms offers convenience, and some guests have reported that their rooms were in excellent shape, exuding a welcoming charm with cleanliness that matched the value.
However, there are some areas where the hotel can improve. A few guests encountered cleanliness issues, some involving dated appliances and fixtures, while others noted unpleasant odors. Instances of unwelcome critters indoors were also mentioned. Additionally, some rooms revealed signs of wear and tear and lacked necessary temperature control, which may affect comfort during different seasons. Despite some challenges, several guests mentioned receiving better accommodations following upgrades, leading to an improved experience at the hotel. Overall, while there are attractive aspects, a little attention to maintenance and cleanliness could enhance the stay significantly.
Cleanliness
The Extended Stay America Suites in San Ramon at Bishop Ranch - West offers a mixed experience when it comes to cleanliness. Several guests have noted positive aspects, highlighting rooms as clean and the location as great, which can be appealing for travelers looking for convenience. Additionally, guests who moved to a second room found it to be more pleasant, with updated amenities and a nicely made bed. However, there have been multiple reports of cleanliness issues, such as unswept floors, old bathroom fixtures, and occasional encounters with roaches, which can be concerning for visitors. The presence of litter around the property suggests that outdoor maintenance could be improved. Overall, while there are positive elements, potential guests might want to consider these aspects when planning their stay.
Staff
The staff at Extended Stay America Suites - San Ramon - Bishop Ranch - West generally receives positive feedback from guests, who describe them as friendly and accommodating. Names like Matt, Ken, Veronica, Mary, and Alex stand out for bringing pleasure to the guests' experience, with Alex mentioned as being particularly awesome. The overall atmosphere provided by the staff is welcoming, with good customer service noted by multiple reviewers. Despite some instances of dissatisfaction with specific interactions or resolutions, the majority of guests appreciate the hospitality and friendliness of the staff.
No, Extended Stay America Suites - San Ramon - Bishop Ranch - West doesn't have any pool.
No, a spa isn't available at Extended Stay America Suites - San Ramon - Bishop Ranch - West.
Yes, Extended Stay America Suites - San Ramon - Bishop Ranch - West welcomes dogs.
Yes, parking facilities are available at Extended Stay America Suites - San Ramon - Bishop Ranch - West.
No, Extended Stay America Suites - San Ramon - Bishop Ranch - West doesn't have a gym.