4-Star HotelThis 4-star hotel offers well-furnished and clean rooms, providing comfort. It includes 5 indoor pools, a full-service spa with various treatments, a gym, and a hot tub. Guests also benefit from free access to Lake Bear during July and August, enhancing the overall quality of the stay.
Show more
Summary of reviews related to the '4 Star' categoryEnsana Sovata generally offers facilities and services that align with a four-star rating with the majority of its conditions meeting the expected standard. The accommodations and overall ambiance are appropriate for a hotel of this caliber, suggesting that it rightfully deserves its four-star status. Service quality is commendable, matching the level expected from a four-star establishment.
However, there are mixed reviews on specific aspects such as the quality and variety of food in the dining areas, which some guests feel do not meet four-star expectations. Opinions also vary regarding the condition of the furniture with some guests noting that it could benefit from an update to truly align with a four-star experience. Similarly, the inclusion of certain amenities like complimentary beer or wine has been highlighted as an area for potential improvement.
Some guests felt that the property was more akin to a three-star hotel and questioned how it obtained its four-star rating. Issues such as insufficient language skills among staff and rooms that do not fully meet the four-star criteria were raised, suggesting areas where the hotel could elevate its services to match guest expectations.
Overall, while Ensana Sovata offers a generally positive stay with services and facilities befitting a four-star rating, there are specific areas highlighted by guests where improvements could enhance the overall experience.
Show moreRead review summaries for all categories
