4-Star HotelSummary of reviews related to the '4 Star' categoryVila Gale Santa Cruz is consistently described as a four-star hotel with many guests highlighting its luxurious setting and overall quality that meets the standards of its category. Visitors note that the facilities are up to par for a hotel of such rating with many affirming it as a real four-star establishment. The peaceful and quiet environment is often praised, creating a relaxing atmosphere in line with expectations for this class of hotel.
However, while the exceptional quality of food has been repeatedly appreciated, some guests have expressed disappointment in specific services. Criticisms included the quality of the food and drink service, which some felt did not meet the four-star standard and the breakfast box which did not satisfy expectations. There is mention that the hotel might be living on its past achievements, suggesting a potential decline in the overall experience for some guests.
Despite the varied opinions, the hotel maintains its four-star rating, offering a blend of luxurious ambiance and the expected amenities, but with room for improvement in service aspects.
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