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Summary of reviewsClass Hotel Rio Claro receives high marks for its central location, providing easy access to main attractions, shopping centers, parks and a variety of restaurants, making it a prime spot for visitors. Guests appreciate the convenience of covered parking and the hotel's strategic locale, which allows for seamless exploration of the city.
The breakfast experience at the hotel garners generally positive reviews with many praising the wide variety and quality of the options available, including fruits, breads, cakes and juices. Despite some suggestions for greater variety and better catering to dietary restrictions, the breakfast is often described as excellent and well-served by polite kitchen staff.
The hotel's dinner service also receives favorable feedback, especially for the a la carte menu, which is praised for its excellent food and fair pricing. While there are occasional reports of slow service and mix-ups, the overall dining experience is positive, supported by convenient room service and the restaurant's all-day availability.
Rooms at Class Hotel Rio Claro are identified as spacious and comfortable with guests frequently mentioning the quality of the beds, air conditioning and general cleanliness. However, there are some concerns about maintenance, including mentions of outdated facilities, occasional odors and noise issues, indicating that some rooms may benefit from updates and better upkeep.
Cleanliness across the hotel is noted positively by many guests, citing clean rooms, bedding and a well-maintained exterior. Still, there are areas for improvement with reports of mold, dirty hallway carpets and unpleasant odors pointing to a need for more consistent cleaning standards.
The staff at Class Hotel Rio Claro are lauded for their friendliness and professionalism, significantly enhancing guests' experiences. From efficient reception services to attentive cleaning staff, the employees contribute greatly to creating a welcoming atmosphere and ensuring a pleasant stay.
Wi-Fi at the hotel presents a mixed experience with several guests finding it unreliable and in need of improvement. Issues with connectivity and speed are frequent, indicating that the hotel could benefit from upgrading its internet services.
The gym is well-received for its spaciousness and new equipment, though some guests note that regular maintenance and cleanliness could be improved. The pool area, though aesthetically pleasing and surrounded by beautiful gardens, receives mixed reviews due to frequent mentions of it being dirty or out of service.
Parking at the hotel is convenient and secure with ample covered and underground spaces, though occasional tight parking spots can be a minor inconvenience. Overall, guests appreciate the ease and security of the parking facilities.
While the beds at the hotel generally receive praise for their comfort and quality, some guests note issues with pillows and bedding, suggesting room for improvement in ensuring all guests have a comfortable sleep experience.
For a three-star hotel, Class Hotel Rio Claro offers a solid and fitting experience with a good cost-benefit ratio. The offerings and services are considered basic yet comprehensive, making it a practical choice for travelers.
Business travelers find the hotel suitable with clean, spacious rooms and amenities that cater to professional needs. The provision of business meeting spaces and workspace setups is appreciated, although the unreliable Wi-Fi could pose a challenge.
Lastly, the hotel is noted for its commendable accessibility features, such as ramps and thoughtfully placed rooms, making it a favorable choice for disabled guests or families needing special accommodations. Despite a narrow entry driveway, the overall accessibility and staff attentiveness contribute positively to guests' experiences.
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