Accessible HotelSummary of reviews related to the 'Accessible' categoryThe Alentejo Star Hotel, part of the Duna Parque Group in Sao Domingos, Mertola, has garnered positive feedback regarding its accessibility for guests with disabilities. Notably, the hotel is described as easily accessible with good accessibility features that provide convenient access to all its facilities. The presence of an elevator further enhances accessibility, making it an excellent option for people with mobility problems.
Guests appreciated the hotel's accessible location, mentioning it is conveniently situated near the beach and other nearby attractions. The observation center and other amenities are also noted as easily reachable with a short walk. Additionally, the pool and its cleaning service received positive mentions, although the bathroom floor was highlighted as a safety concern.
The hotel’s staff were commended for their friendliness, particularly in assisting with accessibility needs. However, there were mentions of experiences that suggested discrimination towards people with disabilities, indicating room for improvement in customer service and inclusivity.
Overall, the Alentejo Star Hotel provides a comfortable stay for guests with reduced mobility, offering good accessibility to its facilities and surrounding areas, but attention to certain safety and service aspects could further enhance guest experience.
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