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Summary of reviewsHotel Arha Santander is strategically located in a central area of Santander, making it a convenient base for exploring the city and its main attractions. The hotel's proximity to bus and train stations, including Renfe, as well as free nearby parking, adds to the ease of travel for guests. While the area is quiet, it is also close to essential amenities, shops, cafes and seafood restaurants in the fishing district, offering a charming local experience.
Guests have mixed feelings about the breakfast at the hotel. Many appreciate the quality and variety offered, particularly the fresh eggs and spectacular pastries, often highlighting the attentive and friendly service provided by the staff. However, some guests have noted that the breakfast can sometimes feel basic or scarce for the price.
The rooms at Hotel Arha Santander evoke varied opinions. While some guests find them spacious, comfortable and clean, others describe them as small, basic and outdated with multiple reports of cracked tiles, loose fittings and other signs of wear and tear. Despite these drawbacks, the hotel provides a basic level of comfort suitable for sleeping and showering.
Cleanliness at the hotel receives a mixed response. Numerous guests praise the hotel for clean sheets, towels and shower facilities, aided by the diligent housekeeping staff. However, issues with dust, dirty rooms and unclean bathrooms are also mentioned, reflecting a need for better maintenance and refurbishment of the aging property.
The staff at Hotel Arha Santander are frequently lauded for their friendliness, helpfulness and professionalism. Guests often highlight the warm interactions and excellent treatment provided, particularly by receptionists, making the staff a standout feature of the hotel.
WiFi service is adequate for basic needs, although some guests report slow speeds and occasional connectivity issues. Parking can be challenging with some guests finding it difficult to secure a spot near the hotel, though free street parking and discounted arrangements with a parking lot somewhat alleviate this issue.
Regarding the beds, opinions are mixed. While some find them comfortable, many guests criticize the mattresses for being too hard, old and noisy, contributing to a poor sleeping experience.
Overall, although Hotel Arha Santander falls short of what is typically expected from a three-star rating due to outdated facilities and some comfort issues, it remains a practical choice for travelers, particularly those seeking a central location and a welcoming pet-friendly environment. Show more
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Categories
Dog Friendly Hotel
This hotel is tagged as pet-friendly.
3-Star Hotel
This hotel is conveniently located between the Plaza de las Estaciones transport hub and the city's charming, traditional fishing district.
Family Friendly Hotel
Business Hotel
Hotel with Parking
Room Types
Double RoomThis bright room offers free Wi-Fi, a flat-screen TV and a private bathroom with a basic toiletries kit. A city map is included, and a safe is available for a small deposit.
Single RoomThis bright room offers free Wi-Fi, a flat-screen TV and a private bathroom with a basic toiletries kit. A city map is included, and a safe is available for a small deposit.
Twin RoomThis bright room offers free Wi-Fi, a flat-screen TV and a private bathroom with a basic toiletries kit. A city map is included, and a safe is available for a small deposit.
Triple RoomThis bright room comes with three single beds. It offers free Wi-Fi, a flat-screen TV and a private bathroom with a basic toiletries kit. A city map is included, and a safe is available for a small deposit.
Economy Double RoomOffering free toiletries, this double room includes a private bathroom with a bath, a bidet and a hairdryer. Boasting a patio, this double room also offers a wardrobe, a safe deposit box and a flat-screen TV. The unit has 2 beds.
Twin RoomOffering free toiletries, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. Boasting a patio, this twin room also offers a wardrobe, a safe deposit box and a flat-screen TV. The unit has 2 beds.
Guest Reviews
6.2
Rated
Location
Hotel Arha Santander boasts a strategic location that makes it an ideal base for exploring the city of Santander. Situated fairly centrally, it provides convenient access to the city's main attractions. The hotel is just a short walk, approximately 10 to 15 minutes, from the city center, making it easy to reach popular sites and entertainment areas. Additionally, it's near the port, the fishing district and the Paseo de Pereda, offering guests a charming local experience.
The hotel's proximity to the bus and train stations, including Renfe, enhances its connectivity, making it especially convenient for travelers arriving by public transport. Free parking nearby adds to the convenience for those traveling by car.
Despite its central location, the hotel enjoys a quiet setting, allowing guests to relax away from the hustle and bustle. Its neighborhood is not only quiet but also close to essential amenities like shops, cafes and restaurants. The nearby seafood restaurants at the fishing village are particularly noted for adding to the local flavor.
Overall, Hotel Arha Santander combines the best of accessibility and tranquility, making it a practical choice for both short visits and extended stays in Santander.
Breakfast
The breakfast at Hotel Arha Santander received mixed reviews with a notable number of guests praising both the quality and variety. Many found the breakfast to be very good, highlighting the natural options and produce like fresh eggs. Several guests appreciated the hearty, complete meal offered for a reasonable price. The pastries, in particular, received excellent mentions for being spectacular.
The attentive service provided by friendly hotel staff during breakfast also enhanced many guests' experiences. However, some reviews pointed out that the breakfast could sometimes be basic or scarce for the price with limited options on certain days. A few guests found the breakfast average or somewhat old-fashioned, while a minority labeled it a catastrophe.
Overall, while there were a few detractors, most guests were satisfied with the breakfast, enjoying a good price-quality ratio and a pleasant start to their day.
Rooms
Hotel Arha Santander, located in a convenient area with friendly and kind staff, has garnered mixed reviews regarding its room conditions. Guests have pointed out that some rooms are spacious, comfortable, clean and well-lit, while others are noted to be very small, basic and old-fashioned. A recurring theme among reviewers is that the hotel’s rooms and facilities are quite outdated and in need of refurbishment. Common issues include cracked tiles, loose fittings, poor air conditioning and various signs of deterioration such as rust, mold stains and broken fixtures. Some rooms also suffer from noise, limited outlets and ineffective air conditioning.
Despite these drawbacks, a few reviewers appreciated the spaciousness of their rooms and the warmth provided. The hotel seems to fare better in providing a basic level of comfort, suitable for sleeping and showering, but falls short on more modern amenities and appearances. The condition of the bathrooms and beds in particular received poor marks with several guests highlighting uncomfortable beds and unhygienic conditions. Overall, the hotel meets essential needs but lacks the polish and upkeep expected from more contemporary accommodations.
Beds
Guests have offered mixed reviews concerning the beds at Hotel Arha Santander. On a positive note, some visitors found the beds to be comfortable and appreciated the effort put into ensuring a good night's sleep. Comfortable rooms and occasional mentions of added beds for children being adequate have also been highlighted.
However, many guests generally found the beds to be uncomfortable. A significant number of reviews pointed out that the mattresses were very hard with several describing them as extremely hard or the hardest they've ever slept on. The age and condition of the mattresses were frequently criticized, noting that they were old, noisy and in need of replacement. The spring mattresses were particularly noted for being outdated and uncomfortable, impacting the overall sleeping experience negatively.
Issues such as beds creaking, separating during sleep and contributing to a poor night's rest were also mentioned often. Some specific mentions of bed cleanliness were less than favorable with one guest noting that a bed was full of hair and appeared not to have been washed in months.
Overall, while a few guests found the beds to be suitable, the majority expressed dissatisfaction with the comfort and condition of the mattresses and beds.
Cleanliness
Hotel Arha Santander has received mixed reviews regarding cleanliness. On the positive side, numerous guests have praised the hotel for having clean sheets, towels and shower facilities. Many found the hotel to be clean and tidy overall, citing that the cleanliness was excellent and even impeccable in some cases. Guests also mentioned that the rooms were clean and the staff ensured that towels and sheets were replaced daily, contributing to a generally comfortable stay.
However, there were several negative remarks as well. Some reviews highlighted issues with dust, dirty rooms and unclean bathrooms. Specific criticisms included rusty bathtubs, dirty sheets and even ants in the bathroom. Several guests pointed out that the hotel is very old and neglected, which contributed to a feeling of dirtiness despite the cleaning efforts. Additionally, a few reviews mentioned that the common facilities and some room amenities were outdated and in need of better maintenance.
Overall, while there are commendations for day-to-day cleanliness and the efforts of the housekeeping staff, the hotel's age and need for thorough renovation seem to detract from the overall experience.
Staff
Hotel Arha Santander receives high praise for its exceptionally friendly and helpful staff, contributing significantly to a positive guest experience. Visitors frequently mention the excellent treatment and warm interactions with the hotel's personnel, often citing the kindness and attentiveness of staff members as the best part of their stay. Receptionists, in particular, are singled out for their politeness and readiness to assist. Notes on specific employees like Luis and Diego highlight their dedication to guest satisfaction. Overall, the staff's professionalism, willingness to help and genuine friendliness stand out as the defining features of this hotel, ensuring guests feel welcomed and well taken care of throughout their visit. Minor complaints about staff shortages do not overshadow the overwhelmingly favorable reception of the hotel's personnel.
Wi-Fi
Hotel Arha Santander offers WiFi throughout the premises, providing guests with useful internet service during their stay. However, some guests have reported that the network can be extremely slow and not as strong as expected. There may be issues with the WiFi signal in certain rooms and connectivity can occasionally cut out. Despite these occasional setbacks, the overall WiFi service generally functions and is considered adequate for basic needs.
Parking
Hotel Arha Santander poses a mix of challenges and solutions when it comes to parking. Many guests have mentioned that it's easy to find free parking in the surrounding area, which can be a great advantage. However, parking near the hotel by car can sometimes prove difficult with significant reports of big difficulties in finding a spot.
There is no parking directly at the hotel, though nearby street parking and a secure garage for motorcycles seem to offer some respite. Additionally, the hotel has collaborated with a parking lot to provide a discount for guests, though it is a bit far away and may involve a paid fee.
A particular note is the clear contrast in experiences: some find parking hassle-free and readily available, while others mention the challenges and distance involved. For those staying just one night or traveling without a vehicle, this may not pose much of an inconvenience. However, those planning to stay longer or with a need for immediate access to their car might need to consider the extra effort required.
3 Star
The Hotel Arha Santander struggles to live up to its three-star rating according to a significant number of reviews. Many guests expressed disappointment, stating that the hotel does not meet the expected standards of a three-star establishment. Common criticisms include outdated and obsolete facilities, uncomfortable beds and pillows and a general lack of room amenities with some rooms lacking even basic elements like electrical plugs or a refrigerator. Additional infrastructure issues highlighted include poor sound insulation and uncomfortable shower and toilet facilities. Overall, many reviewers suggested that a one or two-star rating would be more appropriate given the current state of the hotel’s offerings.
Dog Friendly
Hotel Arha Santander stands out for its pet-friendly environment, allowing guests to bring their dogs with them. The hotel accepts pets with a reasonable supplement of €10 per night, highlighting their commitment to accommodating pet owners. Guests have repeatedly expressed their gratitude for being able to bring their furry companions along, making the hotel a favored choice for those traveling with pets.
No, Hotel Arha Santander doesn't have any pool.
No, a spa isn't available at Hotel Arha Santander.
Yes, Hotel Arha Santander welcomes dogs.
Yes, parking facilities are available at Hotel Arha Santander.