Hilton Garden Inn Santiago Airport
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Summary of reviewsThe Hilton Garden Inn Santiago Airport is highly praised for its strategic location near Santiago airport, making it a top choice for travelers with layovers or early flights. Guests frequently commend the hotel for its efficient and reliable free shuttle service, modern and spacious rooms and overall cleanliness. The quiet environment around the hotel, despite its proximity to the airport, enhances the restful experience for guests in transit.
Breakfast receives a mix of reviews, though many guests find it very good with a diverse selection catering to various dietary needs. However, some find it overpriced and suggest improvements in variety and service speed. Dinner experiences are similarly varied; while the food quality and chef's attentiveness are appreciated, there's feedback on the limited menu variety, expense and sluggish service.
The rooms are consistently described as clean, spacious and comfortable with soundproofing adding to the serene environment. The hotel's modern decor and comprehensive amenities, like the pool, sauna and jacuzzi, are valued by guests. The high standard of cleanliness in the rooms and common areas contributes significantly to guest satisfaction.
The staff at Hilton Garden Inn Santiago Airport are often highlighted for their friendliness and professional service, adding to the positive experience. The free WiFi is generally robust, though some guests encounter occasional connectivity issues. The spa, gym and pool facilities enhance the overall attractiveness of the hotel, despite some feedback on maintenance needs.
Parking is straightforward and secure, complemented by the convenience of free airport transfers. Overall, guests find the Hilton Garden Inn Santiago Airport to be a reliable and comfortable option for short stays or transits with room for minor improvements in dining and some amenities.
Categories
Breakfast receives a mix of reviews, though many guests find it very good with a diverse selection catering to various dietary needs. However, some find it overpriced and suggest improvements in variety and service speed. Dinner experiences are similarly varied; while the food quality and chef's attentiveness are appreciated, there's feedback on the limited menu variety, expense and sluggish service.
The rooms are consistently described as clean, spacious and comfortable with soundproofing adding to the serene environment. The hotel's modern decor and comprehensive amenities, like the pool, sauna and jacuzzi, are valued by guests. The high standard of cleanliness in the rooms and common areas contributes significantly to guest satisfaction.
The staff at Hilton Garden Inn Santiago Airport are often highlighted for their friendliness and professional service, adding to the positive experience. The free WiFi is generally robust, though some guests encounter occasional connectivity issues. The spa, gym and pool facilities enhance the overall attractiveness of the hotel, despite some feedback on maintenance needs.
Parking is straightforward and secure, complemented by the convenience of free airport transfers. Overall, guests find the Hilton Garden Inn Santiago Airport to be a reliable and comfortable option for short stays or transits with room for minor improvements in dining and some amenities.
Hotel Taking Steps Towards Sustainability
This property holds ISO 14001:2015 Environmental Management System and ISO 50001:2018 Energy Management System certifications. It also provides an electric car charging station on-site, contributing to a reduced carbon footprint for travelers.
Hotel with Spa
The hotel is listed as providing spa facilities for guests, convenient for travelers staying near the airport.
Family Friendly Hotel
This hotel provides convenient airport access and is considered family-friendly. It offers the necessary amenities for a comfortable stay for both adults and children.
Dog Friendly Hotel
This hotel is a practical choice for travelers with pets needing accommodation near the airport. It provides standard Hilton amenities and services suitable for guests with dogs.
Hotel with Parking
This hotel offers complimentary self-parking on-site. The parking facilities are described as secured and covered, with electric vehicle charging available, providing comprehensive and convenient options for guests with vehicles.
EV charging stations
Accessible Hotel
This hotel offers a '1 King Accessible Evolution Room' designed for accessibility. It features increased accessibility across its premises and is generally wheelchair accessible, providing a comfortable stay for guests with mobility requirements.
Hotel with EV Charging Stations
While not in Puente Alto, this hotel is in the greater Santiago area and offers EV charging stations. Guests find the availability of electric vehicle charging highly convenient and beneficial, enhancing the experience for EV owners. The hotel seems well-equipped to accommodate electric cars with plenty of EV charging ports available.
3-Star Hotel
Ideal for travelers, this hotel provides a comfortable stay near the airport. It offers a range of amenities, including a swimming pool and on-site dining, ensuring convenience and relaxation.
Hotel with Indoor Pool
This hotel in the Santiago area features an indoor pool, making it relevant for individuals searching for hotels with indoor swimming facilities. Specific indoor pool quality ranking and confirmation of being located precisely in Puente Alto are not available from the provided information.
Hotel with Heated Pool
This hotel offers a heated indoor pool, complemented by a sauna, spa tub/Jacuzzi, and a fitness center. As a 4-star airport hotel, it provides comprehensive heated pool and wellness facilities for travelers.
Hotel near Ski Resorts
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Gym
Guest Reviews
The Hilton Garden Inn Santiago Airport consistently receives praise for its strategic location, particularly its proximity to the Santiago airport. Guests frequently highlight the hotel's convenience for layovers, overnight stays and early morning flights, describing it as just a short ride—often around 5 to 7 minutes—from the airport. The hotel’s transfer service is also well-regarded with many noting the efficiency and reliability of the free shuttle service. The location’s quiet environment despite being near the airport adds an extra layer of comfort for guests looking to rest between flights.
The hotel’s modern and spacious rooms, along with its excellent service and friendly staff, make it an ideal choice for travelers. Cleanliness and amenities also receive positive mentions, ensuring a comfortable stay for those in transit. While the surrounding area is industrial and lacks entertainment options, this is generally not a concern for guests focused on the hotel's primary advantage—its closeness to the airport. For those in need of quick and efficient accommodations near Santiago Airport, the Hilton Garden Inn stands out as an exceptional choice.
Guests at Hilton Garden Inn Santiago Airport have mixed experiences when it comes to breakfast. On the positive side, many reviewers highlight the breakfast as very good, delicious and varied with some describing it as excellent, complete and abundant. The buffet breakfast is generally praised for its extensive and diverse selection, including options for healthy food and special dietary needs like gluten-free menus. Several guests particularly enjoyed the hearty and tasty breakfast, noting that it matched the overall quality of their stay.
However, some guests pointed out areas for improvement. Several reviews mention that the breakfast is excessively expensive with some finding it overpriced for the quality offered. Others felt that the variety could be more abundant, noting limited options for bread and fruit and items occasionally being low or cold, such as cool scrambled eggs and bacon. Additionally, a few guests experienced dissatisfaction with the lack of natural juice and found the breakfast service to be slow at times.
For those booking a stay, it's important to check if breakfast is included, as several guests mentioned that their booking did not cover breakfast, which led to additional unexpected costs. Early departures are also a consideration with some guests noting that breakfast starts later than needed for early flights, though the hotel does offer packed breakfast options.
Overall, while the breakfast at Hilton Garden Inn Santiago Airport is generally well-received for its variety and quality, some guests suggest it could be improved with better value, more options and enhanced service speed.
The Hilton Garden Inn Santiago Airport offers a mixed dining experience according to confirmed guest reviews. Overall, the restaurant receives praise for providing good food with some reviewers noting that they enjoyed delicious dishes and excellent meals both times they dined there. The filet de boeuf and other steaks, however, were criticized for being overcooked or undercooked. Guests appreciated the variety of options and the attention of the head chef who even prepared special requests like eggs. The atmosphere in the restaurant is described as nice and quiet, suitable for romantic dinners or quick getaways.
On the downside, many guests were disappointed with the limited and repetitive menu, describing it as lacking variety and innovation. The quality of the food also received criticism with some finding it flavorless, not cooked to request or simply mediocre at best. Expenses were a consistent concern with numerous reviews highlighting the restaurant as very expensive and not always corresponding to the quality of the food provided. The dinner service was noted to be slow and inattentive with long wait times and issues with staff's knowledge of the menu. The restaurant also closes early, which was inconvenient for late arrivals.
On the positive side, the inclusive airport transfer service and the comfortable and spacious rooms at the hotel add value to the stay, even if dining may not meet all expectations. The pool, sauna and jacuzzi are mentioned as welcome amenities, enhancing the overall experience at the Hilton Garden Inn Santiago Airport.
The rooms at the Hilton Garden Inn Santiago Airport receive high praise for their cleanliness, spaciousness and comfort. Guests frequently highlight the large size of the rooms, describing them as modern, well-maintained and equipped with practical amenities like comfortable beds, spacious bathrooms and in-room toiletries. Despite the proximity to the airport, many rooms are soundproofed, providing a quiet environment for relaxation.
The beds are often noted as extremely comfortable with some guests emphasizing the quality of both the mattress and pillows. Rooms are also described as having a welcoming, upscale interior with well-thought-out decor. Some rooms, however, are mentioned to have outdated furniture and dim lighting and a few guests found issues such as broken lights or malfunctioning rain showers.
Although there have been occasional critiques regarding noise from airplanes and insufficient room lighting, the overall feedback from guests is positive, praising the restful atmosphere, the spaciousness and the cleanliness of the rooms. The hotel's proximity to the airport and the availability of free airport transportation add to the convenience, making it an excellent choice for travelers looking for comfort and practicality.
The beds at the Hilton Garden Inn Santiago Airport receive largely positive feedback from guests. Many reviews highlight the comfort of the beds, describing them as large, cozy, soft and extremely comfortable. Some guests note that both the beds and the bedding meet high standards of comfort, often emphasizing a good night's sleep. Guests frequently mention the spaciousness of the beds, particularly appreciating the large king-size options.
However, not all feedback is entirely positive. A few guests found the beds to be small or narrow, even in double rooms. Some mentioned issues like sagging mattresses, rigid or hard beds and noisy or creaky bed frames. Despite these occasional complaints, the overall consensus points to a predominantly comfortable sleeping experience at this hotel.
The Hilton Garden Inn Santiago Airport is frequently praised for its cleanliness with many guests highlighting clean rooms, bathrooms and common areas. The rooms are described as spacious, comfortable and well-maintained. Many reviews emphasize that the entire hotel, including facilities such as the pool and spa, is kept very clean and tidy. Some guests mentioned that the hotel appears almost new, adding to the overall positive impression of its upkeep.
However, there are occasional mentions of areas that need improvement, such as dirty bathrooms, dusty rooms and subpar cleaning services at times. Despite these few negative remarks, the general consensus is that the hotel maintains a high standard of cleanliness, contributing significantly to the comfort and satisfaction of the guests. Additionally, the hotel’s modern décor and comprehensive facilities receive positive notes, enhancing the overall guest experience.
The Hilton Garden Inn Santiago Airport receives consistently positive feedback regarding its staff. Numerous reviews highlight the exceptional friendliness, helpfulness and attentiveness of the hotel's employees, from the reception desk to the restaurant. Guests frequently describe the staff as welcoming, kind, professional and accommodating. Specific mentions extol individuals for their extraordinary service with several reviews pointing out the efficiency and courtesy of the reception and housekeeping teams. The staff's efforts to assist guests and ensure a pleasant stay are particularly appreciated with some reviewers noting the clarity and promptness of service. Moreover, the free shuttle service to the airport is a notable benefit, although there are some critical remarks about specific shifts and occasional communication issues. Overall, the staff at the Hilton Garden Inn Santiago Airport is praised for their excellent service and genuine care for the welfare of their guests.
The Hilton Garden Inn Santiago Airport offers free WiFi that is generally noted for being fast, reliable and strong throughout the hotel. Many guests were pleased with the quality of the internet service in their rooms, highlighting that it was particularly strong in these areas. Reviewers frequently mentioned the WiFi working well and having a good connection, contributing to a good Wi-Fi environment overall.
However, the WiFi experience is not universally positive. Some guests encountered issues with weak or slow connections, especially in their rooms. While the internet on the TV is available, some guests were dissatisfied with TV access charges and the inability to connect to streaming services. Connectivity issues seemed to be sporadic with some parts of the hotel experiencing better WiFi than others. There were also reports of WiFi outages and periods when no internet was available.
In summary, while many guests have a satisfactory experience with the WiFi at Hilton Garden Inn Santiago Airport, it appears there are areas for improvement, particularly in ensuring consistent coverage and speed throughout the entire property.
The Hilton Garden Inn Santiago Airport offers a spa experience with both positive and negative aspects noted by guests. The welcoming and clean spa facilities, including a nice sauna, relaxing jacuzzi and a large pool, contribute to a generally favorable impression. The sauna operates well and the jacuzzi has received high praise for being excellent and relaxing. Guests also appreciated the wide range of treatment options available at the spa.
However, a few issues were mentioned, such as the need for better maintenance and refurbishing of some spa facilities, including fixing the sauna and showers, as well as issues with the air conditioner in the gym. The pool temperature was noted to be unsuited for colder seasons, making it less enjoyable during such times. Overall, the spa area adds value to the hotel experience, but it could benefit from some improvements to meet higher guest expectations.
At the Hilton Garden Inn Santiago Airport, the gym receives overall positive feedback from its guests. Many appreciate it as a well-equipped facility with modern and up-to-date equipment. The variety of equipment available allows guests to maintain their fitness routines effectively. The gym is frequently described as very clean and thoroughly maintained, adding to the overall positive experience.
The fitness room, complete with running machines and other essential workout gear, is noted for being sufficient despite its relatively small size. Several reviews also highlight the combination of the gym with a good swimming pool and fitness facilities, making it a comprehensive spot for staying active.
However, some guests pointed out areas for improvement. There were occasional mentions of maintenance issues, such as broken running machines and instances where the gym was not as clean as expected. Despite these few drawbacks, the majority of feedback highlights the gym at Hilton Garden Inn Santiago Airport as a commendable feature of the hotel, appreciated by those looking to stay fit while traveling.
The pool at Hilton Garden Inn Santiago Airport has received mixed feedback from guests. On the positive side, numerous visitors appreciated the inviting and nice appearance of the pool, mentioning that it was connected to the gym, clean and well-maintained. The heated indoor pool and the associated spa and jacuzzi facilities were frequently highlighted as excellent, particularly for being comfortably warm even in winter. Families noted that their children loved the entertaining heated pool and many guests found the pool area relaxing and well-suited for a leisurely time, citing ample loungers and a pleasant atmosphere free from crowds.
However, several reviews also pointed out areas needing improvement. Some guests felt that the pool was too small and occasionally not well-maintained with some reporting issues like green, dirty water or a strong chlorine smell. The ambient temperature of the pool drew mixed reactions with some finding it too cold. There were also reports of the pool being closed during their stays, alongside broken amenities like the sauna and heaters. Despite these concerns, the general consensus acknowledged the pool as a significant feature of the hotel with great potential for enhancement.
The Hilton Garden Inn Santiago Airport offers a range of parking options that guests generally find satisfactory. Free parking is a common highlight, providing convenience for travelers. The parking area is recognized for being easy to find, well-lit and secure. Many guests appreciate the availability of underground parking and ample parking spaces, making it straightforward to park their vehicles without too much hassle.
For those traveling to and from the airport, the hotel offers a complimentary shuttle service, which guests find very convenient, though some noted it can be challenging to locate the shuttle at the airport. The combination of the free airport transfer and controlled parking facilities adds an extra layer of security and ease for travelers. While a few reviews mention that parking could be better or describe it as congested at times, overall, the parking situation is described as good or adequate by most guests.
The Hilton Garden Inn Santiago Airport receives positive feedback regarding its EV charging stations. Guests find the availability of electric vehicle charging highly convenient and beneficial, enhancing the experience for EV owners. With plenty of EV charging ports available, the hotel seems well-equipped to accommodate electric cars. The presence of these charging points makes it a suitable choice for travelers driving Teslas or other electric vehicles. Overall, the convenience of having EV charging stations contributes to a comfortable and practical stay.
Hilton Garden Inn Santiago Airport is an excellent choice for families seeking a comfortable and convenient stay near the airport. This family-friendly hotel welcomes families with spacious accommodations, including connected rooms and designated family rooms, ensuring that there is ample space for everyone. The facilities cater well to families with highlights including a pool that children absolutely love and plenty of other engaging activities to keep youngsters entertained.
Parents can find ease in grabbing a snack with their kids and the family-friendly staff enhance the experience by making all feel welcome. Although the convenience of reaching the city may require a taxi, the hotel itself is a nice spot for a day of relaxation, providing a restful environment perfect for unwinding after a long trip.
With excellent family facilities and a welcoming atmosphere, Hilton Garden Inn Santiago Airport stands out as a top choice for family stays, offering an ideal rest stop and ensuring comfort for both children and adults alike.
The Hilton Garden Inn Santiago Airport largely lives up to its four-star rating, delivering a mix of commendable and noted areas for improvement. Guests frequently highlight the comfortable and spacious rooms, which many feel align well with a four-star quality. The hotel's facilities are often described as excellent, clean and comfortable, resonating well with the expectations set by the Hilton brand. Good service and impeccable amenities support the overall positive experience, making it a solid option for four-star accommodations.
However, not every experience is seamless. There are mentions of a costly breakfast and broken-down facilities, which detract from the overall perception. Some guests noted that the hotel could benefit from better transport options and more proactive service from the staff. Despite these setbacks, the hotel's modern design and adherence to four-star standards keep it a favorable choice for many travelers. The hotel’s management shows a commendable level of customer care, as evidenced by instances of thoughtful assistance during guests' stays.
In summary, the Hilton Garden Inn Santiago Airport stands as a good value for its four-star rating, providing a blend of comfort and quality service, albeit with some areas needing attention to fully meet the full range of Hilton standards.
Ideal for business travelers, the Hilton Garden Inn Santiago Airport delivers essential features and services to cater to professional needs. With a reliable business center and facilities suited for meetings and conferences, the hotel is a convenient choice for work-related stays. Business amenities are adequate and functional, ensuring productivity is maintained during travel.
The hotel's proximity to the international airport, coupled with a free and efficient shuttle service, makes it perfect for those needing a convenient overnight stay or connection. Check-in is swift—an appreciated convenience after a long trip. The large rooms and comfortable beds further enhance the stay, providing a relaxing environment after a busy day.
Evaluations highlight the hotel's suitability for short business trips and its capacity to handle the schedules of business travelers. Meeting rooms, good services and punctual reservations add to the supportive environment for business activities. Overall, the Hilton Garden Inn Santiago Airport stands out as a business-friendly hotel, providing reliable services and a strategic location for professionals on the move.
Hilton Garden Inn Santiago Airport is a commendable choice for travelers with disabilities seeking accessible accommodations. Guests consistently noted the hotel's many accessible features throughout the property, making it easy for wheelchairs to navigate. The well-marked accessible routes and specific accessible rooms and facilities help ensure comfort and convenience. Positive comments highlight the helpful staff who are attentive to guests with limited mobility, providing support and adjustments as needed.
The rooms are adapted for wheelchair use and include facilities meant to cater to various accessibility needs. The hotel's accessible features and the availability of a reliable shuttle offering easy airport access are repeatedly praised. Overall, the hotel is appreciated for its good accessibility and robust wheelchair-friendly amenities, providing a welcoming environment for travelers with different mobility requirements.
The Hilton Garden Inn Santiago Airport boasts an indoor heated pool that has garnered positive remarks from guests. Many found it to be relaxing, enjoyable and well-maintained, contributing to a refreshing and entertaining experience. Some guests appreciated the pool's warmth and cleanliness, often highlighting it as a perfect addition to the hotel’s amenities. The pool, alongside other facilities, is considered a valuable feature, enhancing the overall stay.
However, there were a few mixed comments regarding the pool's temperature with a minority suggesting it was not always adequately heated for colder seasons. Despite this, the majority of reviews praise the pool's quality, presenting it as a notable and enjoyable part of their stay at the hotel.
The Hilton Garden Inn Santiago Airport offers a welcoming indoor pool area that guests generally find clean and enjoyable. The pool, which is sometimes described as heated, provides a pleasant experience with a notable view. Many visitors have appreciated the convenience of having an indoor pool available during their stay. Additionally, the pool area includes a jacuzzi, which has received positive feedback. However, some guests have encountered issues such as the pool not being heated at times or not being open. Despite occasional drawbacks, the indoor pool is generally considered a nice and valuable amenity by those who use it.
Nestled conveniently close to Santiago Airport, the Hilton Garden Inn Santiago Airport offers a surprisingly romantic retreat for couples looking to unwind in tranquil surroundings. Many guests have highlighted the hotel's romantic atmosphere, describing it as quiet and filled with romantic touches throughout. The ambiance is lovely for couples, creating a perfect setting for a romantic getaway or even the last stop on a honeymoon journey. The outdoor garden is particularly pleasant, providing a serene and charming dining experience that adds to the overall romantic vibe.
While some reviews suggest it may not be the absolute best destination for an ultra-romantic vacation, the general consensus remains positive. The romantic ambiance and the thoughtful, intimate environment indeed make it a good option for a romantic escape when in Santiago.
Hilton Garden Inn Santiago Airport offers excellent facilities and services for guests traveling with their dogs. The hotel is notably dog-friendly with rooms specially prepared to accommodate pets. Cooperation from the staff regarding dogs is evident, making it a comfortable stay for travelers with pets. Guests highlighted that dogs are welcomed and dogs are allowed on the premises, which contributes to a hassle-free experience for pet owners. Although there is a charge for bringing pets, the overall environment is conducive to a family vacation, highlighting the pet-friendly nature of the hotel.
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Location
The hotel’s modern and spacious rooms, along with its excellent service and friendly staff, make it an ideal choice for travelers. Cleanliness and amenities also receive positive mentions, ensuring a comfortable stay for those in transit. While the surrounding area is industrial and lacks entertainment options, this is generally not a concern for guests focused on the hotel's primary advantage—its closeness to the airport. For those in need of quick and efficient accommodations near Santiago Airport, the Hilton Garden Inn stands out as an exceptional choice.
Breakfast
However, some guests pointed out areas for improvement. Several reviews mention that the breakfast is excessively expensive with some finding it overpriced for the quality offered. Others felt that the variety could be more abundant, noting limited options for bread and fruit and items occasionally being low or cold, such as cool scrambled eggs and bacon. Additionally, a few guests experienced dissatisfaction with the lack of natural juice and found the breakfast service to be slow at times.
For those booking a stay, it's important to check if breakfast is included, as several guests mentioned that their booking did not cover breakfast, which led to additional unexpected costs. Early departures are also a consideration with some guests noting that breakfast starts later than needed for early flights, though the hotel does offer packed breakfast options.
Overall, while the breakfast at Hilton Garden Inn Santiago Airport is generally well-received for its variety and quality, some guests suggest it could be improved with better value, more options and enhanced service speed.
Dinner
On the downside, many guests were disappointed with the limited and repetitive menu, describing it as lacking variety and innovation. The quality of the food also received criticism with some finding it flavorless, not cooked to request or simply mediocre at best. Expenses were a consistent concern with numerous reviews highlighting the restaurant as very expensive and not always corresponding to the quality of the food provided. The dinner service was noted to be slow and inattentive with long wait times and issues with staff's knowledge of the menu. The restaurant also closes early, which was inconvenient for late arrivals.
On the positive side, the inclusive airport transfer service and the comfortable and spacious rooms at the hotel add value to the stay, even if dining may not meet all expectations. The pool, sauna and jacuzzi are mentioned as welcome amenities, enhancing the overall experience at the Hilton Garden Inn Santiago Airport.
Rooms
The beds are often noted as extremely comfortable with some guests emphasizing the quality of both the mattress and pillows. Rooms are also described as having a welcoming, upscale interior with well-thought-out decor. Some rooms, however, are mentioned to have outdated furniture and dim lighting and a few guests found issues such as broken lights or malfunctioning rain showers.
Although there have been occasional critiques regarding noise from airplanes and insufficient room lighting, the overall feedback from guests is positive, praising the restful atmosphere, the spaciousness and the cleanliness of the rooms. The hotel's proximity to the airport and the availability of free airport transportation add to the convenience, making it an excellent choice for travelers looking for comfort and practicality.
Beds
However, not all feedback is entirely positive. A few guests found the beds to be small or narrow, even in double rooms. Some mentioned issues like sagging mattresses, rigid or hard beds and noisy or creaky bed frames. Despite these occasional complaints, the overall consensus points to a predominantly comfortable sleeping experience at this hotel.
Cleanliness
However, there are occasional mentions of areas that need improvement, such as dirty bathrooms, dusty rooms and subpar cleaning services at times. Despite these few negative remarks, the general consensus is that the hotel maintains a high standard of cleanliness, contributing significantly to the comfort and satisfaction of the guests. Additionally, the hotel’s modern décor and comprehensive facilities receive positive notes, enhancing the overall guest experience.
Staff
Wi-Fi
However, the WiFi experience is not universally positive. Some guests encountered issues with weak or slow connections, especially in their rooms. While the internet on the TV is available, some guests were dissatisfied with TV access charges and the inability to connect to streaming services. Connectivity issues seemed to be sporadic with some parts of the hotel experiencing better WiFi than others. There were also reports of WiFi outages and periods when no internet was available.
In summary, while many guests have a satisfactory experience with the WiFi at Hilton Garden Inn Santiago Airport, it appears there are areas for improvement, particularly in ensuring consistent coverage and speed throughout the entire property.
Spa
However, a few issues were mentioned, such as the need for better maintenance and refurbishing of some spa facilities, including fixing the sauna and showers, as well as issues with the air conditioner in the gym. The pool temperature was noted to be unsuited for colder seasons, making it less enjoyable during such times. Overall, the spa area adds value to the hotel experience, but it could benefit from some improvements to meet higher guest expectations.
Gym
The fitness room, complete with running machines and other essential workout gear, is noted for being sufficient despite its relatively small size. Several reviews also highlight the combination of the gym with a good swimming pool and fitness facilities, making it a comprehensive spot for staying active.
However, some guests pointed out areas for improvement. There were occasional mentions of maintenance issues, such as broken running machines and instances where the gym was not as clean as expected. Despite these few drawbacks, the majority of feedback highlights the gym at Hilton Garden Inn Santiago Airport as a commendable feature of the hotel, appreciated by those looking to stay fit while traveling.
Pool
However, several reviews also pointed out areas needing improvement. Some guests felt that the pool was too small and occasionally not well-maintained with some reporting issues like green, dirty water or a strong chlorine smell. The ambient temperature of the pool drew mixed reactions with some finding it too cold. There were also reports of the pool being closed during their stays, alongside broken amenities like the sauna and heaters. Despite these concerns, the general consensus acknowledged the pool as a significant feature of the hotel with great potential for enhancement.
Parking
For those traveling to and from the airport, the hotel offers a complimentary shuttle service, which guests find very convenient, though some noted it can be challenging to locate the shuttle at the airport. The combination of the free airport transfer and controlled parking facilities adds an extra layer of security and ease for travelers. While a few reviews mention that parking could be better or describe it as congested at times, overall, the parking situation is described as good or adequate by most guests.
EV charging stations
Family
Parents can find ease in grabbing a snack with their kids and the family-friendly staff enhance the experience by making all feel welcome. Although the convenience of reaching the city may require a taxi, the hotel itself is a nice spot for a day of relaxation, providing a restful environment perfect for unwinding after a long trip.
With excellent family facilities and a welcoming atmosphere, Hilton Garden Inn Santiago Airport stands out as a top choice for family stays, offering an ideal rest stop and ensuring comfort for both children and adults alike.
4 Star
However, not every experience is seamless. There are mentions of a costly breakfast and broken-down facilities, which detract from the overall perception. Some guests noted that the hotel could benefit from better transport options and more proactive service from the staff. Despite these setbacks, the hotel's modern design and adherence to four-star standards keep it a favorable choice for many travelers. The hotel’s management shows a commendable level of customer care, as evidenced by instances of thoughtful assistance during guests' stays.
In summary, the Hilton Garden Inn Santiago Airport stands as a good value for its four-star rating, providing a blend of comfort and quality service, albeit with some areas needing attention to fully meet the full range of Hilton standards.
Business
The hotel's proximity to the international airport, coupled with a free and efficient shuttle service, makes it perfect for those needing a convenient overnight stay or connection. Check-in is swift—an appreciated convenience after a long trip. The large rooms and comfortable beds further enhance the stay, providing a relaxing environment after a busy day.
Evaluations highlight the hotel's suitability for short business trips and its capacity to handle the schedules of business travelers. Meeting rooms, good services and punctual reservations add to the supportive environment for business activities. Overall, the Hilton Garden Inn Santiago Airport stands out as a business-friendly hotel, providing reliable services and a strategic location for professionals on the move.
Accessible
The rooms are adapted for wheelchair use and include facilities meant to cater to various accessibility needs. The hotel's accessible features and the availability of a reliable shuttle offering easy airport access are repeatedly praised. Overall, the hotel is appreciated for its good accessibility and robust wheelchair-friendly amenities, providing a welcoming environment for travelers with different mobility requirements.
Heated Pool
However, there were a few mixed comments regarding the pool's temperature with a minority suggesting it was not always adequately heated for colder seasons. Despite this, the majority of reviews praise the pool's quality, presenting it as a notable and enjoyable part of their stay at the hotel.
Indoor Pool
Romantic
While some reviews suggest it may not be the absolute best destination for an ultra-romantic vacation, the general consensus remains positive. The romantic ambiance and the thoughtful, intimate environment indeed make it a good option for a romantic escape when in Santiago.
Dog Friendly
Yes, Hilton Garden Inn Santiago Airport has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hilton Garden Inn Santiago Airport.
Yes, Hilton Garden Inn Santiago Airport welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn Santiago Airport.
Yes, Hilton Garden Inn Santiago Airport has a gym.
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