MR Express (ex Hotel Neruda Express)
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Summary of reviewsMR Express (ex Hotel Neruda Express) in Santiago garners widespread acclaim for its exceptional location in the beautiful and safe neighborhood of Las Condes. Guests frequently highlight its convenience with proximity to key attractions like the Costanera Center and SkyCostanera Observation Deck. Multiple subway stations, restaurants, shops and leisure options are within easy walking distance, making it a prime spot for both tourists and business travelers. The hotel’s central yet tranquil setting provides a peaceful retreat after a day of sightseeing.
The breakfast at MR Express is another notable highlight, praised for its quality and variety. Guests appreciate the fresh and plentiful spread, including fruits, cold cuts, cheeses and various types of bread. The breakfast service is efficient, fulfilling and a great start to the day, although some guests suggest that more variety could be introduced for longer stays.
The rooms at MR Express are generally well-received, praised for their spaciousness and cleanliness. Guests find the accommodations clean, comfortable and well-equipped with modernized features. The large, clean bathrooms and cozy atmosphere make it a suitable choice for various types of travelers. However, there are occasional noise issues and some maintenance concerns like outdated facilities and air conditioning systems.
Cleanliness is a standout feature at the hotel with frequent commendations for the spotless rooms and well-maintained general areas. Housekeeping staff are thorough and maintain high hygiene standards, ensuring a clean and comfortable stay for guests.
The staff at MR Express receive consistent praise for their friendliness, attentiveness and professionalism. Guests appreciate the proactive assistance and courteous service provided by the team, enhancing the overall guest experience.
Wi-Fi at the hotel is a hit-or-miss feature with some guests enjoying stable and reliable internet access, while others experience slow or intermittent connections. Parking availability is limited and better suited for small cars, often requiring guests with larger vehicles to park on the street.
For families, the hotel offers a safe and welcoming environment with spacious rooms. However, there have been concerns about the availability of promised family amenities, which led to some dissatisfaction. The location also offers a vibrant nightlife with nearby bars and entertainment options, although it can lead to some noise disruptions at night.
The beds at MR Express are frequently commended for their comfort with high-quality bedding contributing to a restful sleep experience. Most guests find the beds clean, fresh and cozy, enhancing the overall stay.
For business travelers, MR Express offers an excellent location, comfortable rooms, efficient breakfast service and helpful staff. While the absence of dedicated workspaces in the rooms could be a drawback, the overall experience is positive, providing good value for money.
In summary, MR Express offers a clean, comfortable and well-located accommodation with excellent staff service and good amenities, making it a favored choice for visitors to Santiago.
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The breakfast at MR Express is another notable highlight, praised for its quality and variety. Guests appreciate the fresh and plentiful spread, including fruits, cold cuts, cheeses and various types of bread. The breakfast service is efficient, fulfilling and a great start to the day, although some guests suggest that more variety could be introduced for longer stays.
The rooms at MR Express are generally well-received, praised for their spaciousness and cleanliness. Guests find the accommodations clean, comfortable and well-equipped with modernized features. The large, clean bathrooms and cozy atmosphere make it a suitable choice for various types of travelers. However, there are occasional noise issues and some maintenance concerns like outdated facilities and air conditioning systems.
Cleanliness is a standout feature at the hotel with frequent commendations for the spotless rooms and well-maintained general areas. Housekeeping staff are thorough and maintain high hygiene standards, ensuring a clean and comfortable stay for guests.
The staff at MR Express receive consistent praise for their friendliness, attentiveness and professionalism. Guests appreciate the proactive assistance and courteous service provided by the team, enhancing the overall guest experience.
Wi-Fi at the hotel is a hit-or-miss feature with some guests enjoying stable and reliable internet access, while others experience slow or intermittent connections. Parking availability is limited and better suited for small cars, often requiring guests with larger vehicles to park on the street.
For families, the hotel offers a safe and welcoming environment with spacious rooms. However, there have been concerns about the availability of promised family amenities, which led to some dissatisfaction. The location also offers a vibrant nightlife with nearby bars and entertainment options, although it can lead to some noise disruptions at night.
The beds at MR Express are frequently commended for their comfort with high-quality bedding contributing to a restful sleep experience. Most guests find the beds clean, fresh and cozy, enhancing the overall stay.
For business travelers, MR Express offers an excellent location, comfortable rooms, efficient breakfast service and helpful staff. While the absence of dedicated workspaces in the rooms could be a drawback, the overall experience is positive, providing good value for money.
In summary, MR Express offers a clean, comfortable and well-located accommodation with excellent staff service and good amenities, making it a favored choice for visitors to Santiago.
Hotel with Free Wi-Fi
This hotel offers free wifi to all its guests. It is located in the city of Santiago.
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Guest Reviews
MR Express (ex Hotel Neruda Express) in Santiago receives widespread acclaim for its exceptional location. Positioned within the beautiful and safe neighborhood of Las Condes, guests frequently highlight its convenience, citing the proximity to key attractions such as the Costanera Center and SkyCostanera Observation Deck, both within easy walking distance. This prime spot also places the hotel close to multiple subway stations, notably the Tobalaba and El Golf stops, enhancing connectivity for tourists and business travelers alike.
Surrounded by a variety of dining, shopping and leisure options, the hotel is praised for its accessibility to restaurants, cafés, bars, markets and shopping centers. Guests appreciate the ability to explore Santiago’s attractions on foot, thanks to the hotel's central yet tranquil setting, which provides a peaceful retreat after a day of sightseeing.
In addition to its strategic location, the hotel offers a clean and comfortable stay with spacious rooms and a friendly, attentive staff. The well-regarded breakfast, while sometimes described as lacking in variety, is considered a fitting complement to the overall experience, making MR Express a favored choice for those visiting Santiago.
Visitors to MR Express (formerly Hotel Neruda Express) often praise the hotel's breakfast offerings, highlighting the variety and quality of the food. Many guests found the breakfast to be very good, varied and plentiful with multiple options such as fruits, cold cuts, cheeses, different types of bread, yogurt, juices, eggs and bacon. The breakfast buffet is often described as delicious, fulfilling and substantial with some noting that it helped kickstart their day well.
Reviewers appreciated the breakfast service for being efficient and meeting their expectations. The breakfast spread was consistently described as fresh and enjoyable with a good selection of pastries and coffee. Quite a few guests mentioned that the breakfast was better than expected with many options available to suit different tastes and dietary needs.
Despite the majority of positive feedback, some guests pointed out that the breakfast could benefit from more variety, especially after several days of the same options. There were also suggestions to improve the offerings for those with dietary restrictions. A few reviews mentioned that the breakfast start time could be earlier to accommodate early tour departures.
Overall, the breakfast at MR Express receives high marks for its quality, variety and service, making it a notable highlight of the stay for many guests.
MR Express, formerly known as Hotel Neruda Express, offers a mixed bag of experiences for its guests. Located in a convenient area with good metro access, the hotel boasts spacious rooms that many guests found to be clean, comfortable and well-equipped. Several reviews highlight the large, clean bathrooms and the cozy atmosphere, making it a suitable choice for various types of travelers, including couples, families and solo adventurers.
The rooms, described as super spacious and immaculately kept by some guests, are often praised for their modernized features following recent renovations. Many appreciated the large windows, ample natural lighting and the overall comfort of the beds and furnishings. The cleanliness of the rooms consistently receives commendation, ensuring a pleasant stay for visitors.
However, the hotel isn’t without its pitfalls. Some rooms, particularly those on the upper floors or facing the street, suffer from noise issues, while others have outdated or insufficient facilities that require maintenance. Issues such as small TV screens, poor sound insulation and outdated air conditioning systems are recurrent complaints. Additionally, the presence of construction dust, cigarette smell in some rooms and occasional lapses in thorough cleaning have been noted by some guests.
Despite these drawbacks, the hotel offers good value for money, especially for business travelers. The large rooms are seen as a good space for work, although the lighting may not always be adequate for study purposes. The hotel staff are generally responsive to changing room requests and some rooms offer beautiful views, enhancing the overall experience.
In essence, while MR Express provides spacious, comfortable and well-located accommodations, it is advisable for potential guests to be aware of the variability in room conditions and the presence of occasional noise and maintenance issues.
Guests at MR Express, formerly known as Hotel Neruda Express, frequently commend the establishment for the high comfort of its beds, often highlighting them as a standout feature. Many reviews emphasize the beds' comfort, contributing significantly to a restful and enjoyable sleep experience. The bedding quality receives high marks for being clean, fresh and cozy with premium-quality materials ensuring comfort. Guests have praised both the mattresses and pillows for their optimal firmness, adding to the overall positive ambiance of the rooms.
However, it should be noted that while most guests found the beds very comfortable, there are occasional remarks about beds being somewhat hard or noisy. Despite this, the general consensus is that the beds, much like the rooms themselves, enhance the overall stay experience and provide excellent value for the price. The combination of comfortable bedding and a warm room makes it a perfect choice, especially for business travelers who prioritize a good night's rest.
Overwhelmingly, the guest reviews of MR Express (ex Hotel Neruda Express) praise the hotel's cleanliness. The rooms are frequently described as super clean, spotless and impeccably maintained. Guests highlighted the hotel’s consistent practice of changing bed sheets and bath towels daily, ensuring a hygienic stay. Despite being an older property, the hotel boasts recently renovated, spacious rooms that maintain an excellent standard of cleanliness. The bathrooms are notably clean and well-maintained, although some mention that they could benefit from better ventilation to prevent mildew.
The general areas of the hotel, including the facilities and surroundings, are kept in pristine condition, reinforcing an excellent impression of cleanliness from the entrance to the rooms. The housekeeping staff is also commended for their thoroughness and adherence to high hygiene standards. Even during renovations, the hotel strives to maintain a clean environment.
A few guests noted occasional issues, such as room dustiness due to old installations and noise from air conditioning units. Nonetheless, the majority of the feedback appreciates the spotless condition of the rooms and the hotel's dedication to upholding a clean and tidy atmosphere. Overall, the reviews affirm that staying at MR Express offers a very clean and comfortable experience, supported by a friendly and attentive staff.
The reviews of MR Express (formerly Hotel Neruda Express) consistently emphasize the exceptional quality of its staff. Guests frequently describe the staff as friendly, attentive and professional. The willingness of the team to go above and beyond to meet guests' needs is notable with special mentions for individuals like Sebastian and Juan, who were particularly helpful. The service provided by the receptionists and other staff is repeatedly highlighted as excellent with words such as polite, respectful, kind and courteous being commonly used.
Many reviews point out the efficiency and professionalism of the hotel personnel, praising their proactive assistance and accommodation for various requests. The staff's consistent friendliness and supportive attitude significantly enhance the guest experience.
Additionally, guests appreciated the clean and well-maintained facilities, warm reception and the helpfulness in ensuring a comfortable stay—even down to small details like luggage assistance and room changes. Despite minor grievances like occasional night reception issues or specific unmet needs, the overarching sentiment remains very positive regarding the hotel's customer service, marking MR Express as a hotel with exceptional hospitality standards.
When staying at MR Express (ex Hotel Neruda Express), guests generally find that the Wi-Fi is a mixed bag. Many reviews highlight good and even great Wi-Fi, noting that the connection worked very well for them and provided stable internet access. However, some guests experienced issues, mentioning that the Wi-Fi was slow, intermittent or not functioning properly in their rooms. There were also reports of Wi-Fi connection being unstable and the signal cutting out frequently. Overall, while there are positive mentions of reliable internet service, it's clear that the Wi-Fi experience can vary with some guests unable to fully rely on it during their stay.
The parking situation at MR Express (ex Hotel Neruda Express) is highly varied, reflecting mixed experiences. While the hotel does offer some parking options, including underground parking and free parking inside the hotel, the availability is often very limited with only around 7-8 spaces. These spaces are quite narrow and best suited for small cars, making it challenging for those with larger vehicles. Parking is on a first-come, first-served basis and there is no guarantee of availability, causing concern for many guests who found themselves needing to park on the street, which, fortunately, is described as calm and safe.
The parking amenities have their positive notes; the garage is noted for its easy access and guests can leave their vehicles until the afternoon after checking out, which is quite convenient. Some guests found the parking service to be good and the facility useful despite its size constraints.
However, there are frequent mentions of insufficient spaces with some guests facing difficulties finding a spot and therefore needing to leave their cars outside the premises. This has occasionally led to a poor parking experience, compounded by increased costs and the tighter, more confined parking areas not always accommodating larger vehicles comfortably.
In summary, while the hotel does provide some form of parking, the overall experience could be improved. The current setup may not meet the needs of all guests, particularly those with larger cars or those arriving later in the day.
MR Express (formerly Hotel Neruda Express) showcases a mix of reviews when it comes to activities and amenities for children. The hotel is family-friendly with spacious and immaculate rooms that many families appreciated. The location is noted as safe and family-oriented, enhancing the overall sense of security for parents. Some found the room very comfortable and suitable for kids with attentive service from the front desk staff adding to their pleasant experience.
However, there were significant concerns highlighted by some guests. Instances of missing cribs, which led to unsafe sleeping conditions for children and a lack of attentiveness to promised family amenities were major points of frustration. Despite the hotel's generally family-friendly environment, these issues led to dissatisfaction among some families.
Overall, while many found it a great stay with their children, others felt that the hotel's lack of consistency in delivering family amenities detracted from their experience.
The area surrounding MR Express (formerly Hotel Neruda Express) offers a vibrant nightlife with an array of bars and entertainment options nearby. The hotel's location is excellent for those looking to experience the local nightlife and is conveniently close to public transportation. However, the lively atmosphere comes with its downsides, such as noise from nearby parties and bars, which can be disruptive at night. While some rooms benefit from insulation that mitigates party noise, the hotel could improve with soundproof windows to better filter external noise. Overall, it is well-suited for guests who prioritize easy access to nightlife and entertainment.
Located in a central and strategic area, MR Express (formerly Hotel Neruda Express) offers an excellent spot for business travelers. The convenience of being near business districts and accessible to the metro makes it an ideal choice for work-related trips. Guests frequently highlight the value for money, noting that the hotel provides comfortable rooms and beds at a reasonable price. A practical breakfast and efficient luggage storage service add to the overall positive experience for those on business trips.
The hotel's staff receive consistent praise for their attentiveness and helpfulness, further enhancing the stay for work travelers. Free WiFi and good overall room comfort are key features that support business activities, though some guests note that the absence of desks and proper workspaces in the rooms could be a drawback. Despite this, the lobby has been used for impromptu meetings and serves as a makeshift business area.
While the hotel does not offer meeting rooms or a dedicated business center, its location and services compensate to a large extent, making it a convenient choice for short business stays. The friendly staff and practical amenities ensure that business travelers can manage their work efficiently, even if the hotel lacks some of the more specialized business facilities.
The MR Express (formerly Hotel Neruda Express) offers an accessible stay for guests with disabilities, earning high praise from visitors. The hotel's centrally located position ensures easy access to public transportation, including nearby metro stations. Guests highlighted the accessible location, making it simple to reach shopping centers and a variety of restaurants safely on foot.
The hotel itself features facilities that cater specifically to wheelchair users and disabled guests, ensuring a seamless and comfortable experience. The environment is both safe and cozy, fostering a user-friendly atmosphere for everyone. Additionally, the availability of a garage with easy access further enhances its convenience for those traveling by car.
Guests appreciated the hotel’s ‘access-friendly amenities’ and well-planned ‘good access routes to and from’ the property. Overall, MR Express excels in providing a welcoming and accessible environment, making it a highly recommended choice for travelers with disabilities.
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Location
Surrounded by a variety of dining, shopping and leisure options, the hotel is praised for its accessibility to restaurants, cafés, bars, markets and shopping centers. Guests appreciate the ability to explore Santiago’s attractions on foot, thanks to the hotel's central yet tranquil setting, which provides a peaceful retreat after a day of sightseeing.
In addition to its strategic location, the hotel offers a clean and comfortable stay with spacious rooms and a friendly, attentive staff. The well-regarded breakfast, while sometimes described as lacking in variety, is considered a fitting complement to the overall experience, making MR Express a favored choice for those visiting Santiago.
Breakfast
Reviewers appreciated the breakfast service for being efficient and meeting their expectations. The breakfast spread was consistently described as fresh and enjoyable with a good selection of pastries and coffee. Quite a few guests mentioned that the breakfast was better than expected with many options available to suit different tastes and dietary needs.
Despite the majority of positive feedback, some guests pointed out that the breakfast could benefit from more variety, especially after several days of the same options. There were also suggestions to improve the offerings for those with dietary restrictions. A few reviews mentioned that the breakfast start time could be earlier to accommodate early tour departures.
Overall, the breakfast at MR Express receives high marks for its quality, variety and service, making it a notable highlight of the stay for many guests.
Rooms
The rooms, described as super spacious and immaculately kept by some guests, are often praised for their modernized features following recent renovations. Many appreciated the large windows, ample natural lighting and the overall comfort of the beds and furnishings. The cleanliness of the rooms consistently receives commendation, ensuring a pleasant stay for visitors.
However, the hotel isn’t without its pitfalls. Some rooms, particularly those on the upper floors or facing the street, suffer from noise issues, while others have outdated or insufficient facilities that require maintenance. Issues such as small TV screens, poor sound insulation and outdated air conditioning systems are recurrent complaints. Additionally, the presence of construction dust, cigarette smell in some rooms and occasional lapses in thorough cleaning have been noted by some guests.
Despite these drawbacks, the hotel offers good value for money, especially for business travelers. The large rooms are seen as a good space for work, although the lighting may not always be adequate for study purposes. The hotel staff are generally responsive to changing room requests and some rooms offer beautiful views, enhancing the overall experience.
In essence, while MR Express provides spacious, comfortable and well-located accommodations, it is advisable for potential guests to be aware of the variability in room conditions and the presence of occasional noise and maintenance issues.
Beds
However, it should be noted that while most guests found the beds very comfortable, there are occasional remarks about beds being somewhat hard or noisy. Despite this, the general consensus is that the beds, much like the rooms themselves, enhance the overall stay experience and provide excellent value for the price. The combination of comfortable bedding and a warm room makes it a perfect choice, especially for business travelers who prioritize a good night's rest.
Cleanliness
The general areas of the hotel, including the facilities and surroundings, are kept in pristine condition, reinforcing an excellent impression of cleanliness from the entrance to the rooms. The housekeeping staff is also commended for their thoroughness and adherence to high hygiene standards. Even during renovations, the hotel strives to maintain a clean environment.
A few guests noted occasional issues, such as room dustiness due to old installations and noise from air conditioning units. Nonetheless, the majority of the feedback appreciates the spotless condition of the rooms and the hotel's dedication to upholding a clean and tidy atmosphere. Overall, the reviews affirm that staying at MR Express offers a very clean and comfortable experience, supported by a friendly and attentive staff.
Staff
Many reviews point out the efficiency and professionalism of the hotel personnel, praising their proactive assistance and accommodation for various requests. The staff's consistent friendliness and supportive attitude significantly enhance the guest experience.
Additionally, guests appreciated the clean and well-maintained facilities, warm reception and the helpfulness in ensuring a comfortable stay—even down to small details like luggage assistance and room changes. Despite minor grievances like occasional night reception issues or specific unmet needs, the overarching sentiment remains very positive regarding the hotel's customer service, marking MR Express as a hotel with exceptional hospitality standards.
Wi-Fi
Parking
The parking amenities have their positive notes; the garage is noted for its easy access and guests can leave their vehicles until the afternoon after checking out, which is quite convenient. Some guests found the parking service to be good and the facility useful despite its size constraints.
However, there are frequent mentions of insufficient spaces with some guests facing difficulties finding a spot and therefore needing to leave their cars outside the premises. This has occasionally led to a poor parking experience, compounded by increased costs and the tighter, more confined parking areas not always accommodating larger vehicles comfortably.
In summary, while the hotel does provide some form of parking, the overall experience could be improved. The current setup may not meet the needs of all guests, particularly those with larger cars or those arriving later in the day.
Family
However, there were significant concerns highlighted by some guests. Instances of missing cribs, which led to unsafe sleeping conditions for children and a lack of attentiveness to promised family amenities were major points of frustration. Despite the hotel's generally family-friendly environment, these issues led to dissatisfaction among some families.
Overall, while many found it a great stay with their children, others felt that the hotel's lack of consistency in delivering family amenities detracted from their experience.
Nightlife
Business
The hotel's staff receive consistent praise for their attentiveness and helpfulness, further enhancing the stay for work travelers. Free WiFi and good overall room comfort are key features that support business activities, though some guests note that the absence of desks and proper workspaces in the rooms could be a drawback. Despite this, the lobby has been used for impromptu meetings and serves as a makeshift business area.
While the hotel does not offer meeting rooms or a dedicated business center, its location and services compensate to a large extent, making it a convenient choice for short business stays. The friendly staff and practical amenities ensure that business travelers can manage their work efficiently, even if the hotel lacks some of the more specialized business facilities.
Accessible
The hotel itself features facilities that cater specifically to wheelchair users and disabled guests, ensuring a seamless and comfortable experience. The environment is both safe and cozy, fostering a user-friendly atmosphere for everyone. Additionally, the availability of a garage with easy access further enhances its convenience for those traveling by car.
Guests appreciated the hotel’s ‘access-friendly amenities’ and well-planned ‘good access routes to and from’ the property. Overall, MR Express excels in providing a welcoming and accessible environment, making it a highly recommended choice for travelers with disabilities.
No, MR Express (ex Hotel Neruda Express) doesn't have any pool.
No, a spa isn't available at MR Express (ex Hotel Neruda Express).
No, MR Express (ex Hotel Neruda Express) doesn't allow dogs.
Yes, parking facilities are available at MR Express (ex Hotel Neruda Express).
No, MR Express (ex Hotel Neruda Express) doesn't have a gym.
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