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Summary of reviewsHotel Monte Carlo garners significant appreciation for its strategic and convenient location, directly across from the bus station, making it an ideal spot for travelers who rely on public transportation. Its proximity to supermarkets, restaurants, pharmacies and the Dom Bosco campus of UFSJ provides easy access to both business and cultural attractions with guests valuing the blend of urban convenience and tranquility at night.
Guests generally enjoy the breakfast, frequently describing it as tasty and well-served with a variety of options such as fruits, yogurt, bread, jams, juice and coffee. The attentive and friendly service further enhances the breakfast experience, although the limited dining area size occasionally leads to crowding.
Hotel Monte Carlo’s rooms stand out for their cleanliness and comfort, highlighted as cozy, well-organized and modern. However, the small size and the occasional issues with ventilation and air-conditioning are noted drawbacks. The lack of an elevator and insufficient in-room amenities like mini-fridges are also mentioned as areas needing improvement.
The hotel excels in cleanliness with guests frequently commending the impeccable maintenance of rooms and common areas. High standards of hygiene contribute substantially to a comfortable and pleasant atmosphere.
Staff service is a notable strength of Hotel Monte Carlo with guests praising the attentiveness, friendliness and helpful nature of the team. Receptionists and other staff members receive individual commendations for their exceptional dedication to guest comfort, creating a welcoming and personalized service experience.
The Wi-Fi service at the hotel receives mixed reviews. While many guests found it sufficient for standard online activities, others experienced weak and unstable connections. Nevertheless, the hotel provides additional amenities like a TV with Netflix, which guests appreciate.
Parking is a frequent issue among guests, as the hotel lacks on-site parking. The provided private parking is located some distance away, incurs additional fees and is often fully booked, compelling guests to park on the street. This arrangement is seen as inconvenient due to the distance and extra cost.
While the beds receive a mixture of reviews, many guests find them comfortable and spacious with clean bedding. However, the practice of joining two single beds instead of providing a proper double bed occasionally leads to discomfort, detracting from the overall sleeping experience.
In summary, Hotel Monte Carlo is praised for its excellent location, cleanliness and remarkable staff service. The breakfast and room comfort generally receive positive remarks, although some logistical and amenity issues, such as parking and bed arrangements, could benefit from improvement.
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