Gran Villagio Hotel SP by Castelo Itaipava
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Summary of reviewsGran Villagio Hotel SP by Castelo Itaipava enjoys an exceptional location in São Paulo's heart, enabling guests to effortlessly explore city attractions, restaurants, bars and tourist spots on foot. Its strategic positioning near subway stations and critical amenities like pharmacies and supermarkets adds to the overall convenience. However, some guests noted concerns about outdated facilities and safety in certain downtown areas, though these detract little from the hotel's valuable centrality.
The breakfast experience is highly appreciated with guests enjoying its variety and deliciousness. The array of fresh fruits, breads and hot beverages, combined with a clean and cozy dining environment, enhances the overall satisfaction. While some pointed out areas for improvement, particularly with item replenishment and variety over consecutive days, breakfast is consistently highlighted as one of the hotel's best features.
The on-site restaurant provides a convenient option for dinner, often praised for tasty, well-prepared meals and a varied menu. However, the restaurant’s availability at certain times and mixed feedback on food quality are notable. Despite some issues like the absence of hand sanitizer, the dinner experience remains generally favorable, supplemented by a range of nearby dining alternatives.
The spacious and comfortable rooms are a key highlight, offering ample space and tranquility, along with praised amenities and clean conditions. However, the need for renovation is frequently mentioned with issues such as mold, musty smells and worn-out facilities detracting from the experience. Despite these, the room size and comfort often exceed guest expectations.
Cleanliness at the hotel presents a mixed picture. While many guests commend the spotless common areas and diligent cleaning staff, significant issues are reported concerning room and bathroom upkeep. Reports of mold, dust and pests underscore a need for improved maintenance. Nevertheless, the consistent provision of fresh towels and clean sheets is appreciated.
The hotel staff generally receive positive feedback for their friendliness and helpfulness with specific commendations for personnel including Antonio and Andrea. However, inconsistencies in staff behavior, including reported instances of rudeness and inattentiveness, suggest room for improvement in service quality.
Wi-Fi service receives largely negative reviews with frequent mentions of weak, unstable or nonfunctional internet, particularly on higher floors. For guests requiring reliable online access, this aspect could be a significant drawback in their stay.
Parking is another mixed aspect with available valet services noted as functional yet sometimes costly and inefficient. Confusion over its association with the hotel and occasional operational issues add to guests' frustrations, though those who secure parking appreciate its proximity and convenience.
The hotel proves to be a suitable choice for families with spacious rooms and a cozy, family-oriented atmosphere. Practical amenities and a safe environment contribute to a positive stay for families, despite minor inconveniences such as the absence of cribs and some accessibility issues. The surrounding nightlife, while vibrant and appealing, can lead to concerns about noise and safety, although security measures are in place.
Finally, while beds receive mixed reviews with some guests finding them comfortable and others noting issues with mattress quality and bed configurations, the overall bedding experience tends to be satisfactory.
In summary, Gran Villagio Hotel SP by Castelo Itaipava offers a convenient and generally positive experience, distinguished by its prime location, varied breakfast, spacious rooms and friendly staff. However, potential guests should be mindful of the inconsistencies in maintenance, Wi-Fi service and variable staff interactions.
Categories
The breakfast experience is highly appreciated with guests enjoying its variety and deliciousness. The array of fresh fruits, breads and hot beverages, combined with a clean and cozy dining environment, enhances the overall satisfaction. While some pointed out areas for improvement, particularly with item replenishment and variety over consecutive days, breakfast is consistently highlighted as one of the hotel's best features.
The on-site restaurant provides a convenient option for dinner, often praised for tasty, well-prepared meals and a varied menu. However, the restaurant’s availability at certain times and mixed feedback on food quality are notable. Despite some issues like the absence of hand sanitizer, the dinner experience remains generally favorable, supplemented by a range of nearby dining alternatives.
The spacious and comfortable rooms are a key highlight, offering ample space and tranquility, along with praised amenities and clean conditions. However, the need for renovation is frequently mentioned with issues such as mold, musty smells and worn-out facilities detracting from the experience. Despite these, the room size and comfort often exceed guest expectations.
Cleanliness at the hotel presents a mixed picture. While many guests commend the spotless common areas and diligent cleaning staff, significant issues are reported concerning room and bathroom upkeep. Reports of mold, dust and pests underscore a need for improved maintenance. Nevertheless, the consistent provision of fresh towels and clean sheets is appreciated.
The hotel staff generally receive positive feedback for their friendliness and helpfulness with specific commendations for personnel including Antonio and Andrea. However, inconsistencies in staff behavior, including reported instances of rudeness and inattentiveness, suggest room for improvement in service quality.
Wi-Fi service receives largely negative reviews with frequent mentions of weak, unstable or nonfunctional internet, particularly on higher floors. For guests requiring reliable online access, this aspect could be a significant drawback in their stay.
Parking is another mixed aspect with available valet services noted as functional yet sometimes costly and inefficient. Confusion over its association with the hotel and occasional operational issues add to guests' frustrations, though those who secure parking appreciate its proximity and convenience.
The hotel proves to be a suitable choice for families with spacious rooms and a cozy, family-oriented atmosphere. Practical amenities and a safe environment contribute to a positive stay for families, despite minor inconveniences such as the absence of cribs and some accessibility issues. The surrounding nightlife, while vibrant and appealing, can lead to concerns about noise and safety, although security measures are in place.
Finally, while beds receive mixed reviews with some guests finding them comfortable and others noting issues with mattress quality and bed configurations, the overall bedding experience tends to be satisfactory.
In summary, Gran Villagio Hotel SP by Castelo Itaipava offers a convenient and generally positive experience, distinguished by its prime location, varied breakfast, spacious rooms and friendly staff. However, potential guests should be mindful of the inconsistencies in maintenance, Wi-Fi service and variable staff interactions.
Cheap Hotel
This hotel is included in the list of properties tagged as hotels in Sao Paulo, potentially offering budget-friendly accommodation options.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
4-Star Hotel
Guest Reviews
The Gran Villagio Hotel SP by Castelo Itaipava boasts an exceptional location in the heart of São Paulo. Guests consistently praise its proximity to significant city attractions, including popular restaurants, bars and tourist spots, which can be conveniently explored on foot. The hotel is strategically situated near subway stations, providing easy access to other parts of the city.
Visitors appreciate the hotel's central position, which allows them to access vital amenities such as pharmacies, supermarkets and event venues. The surrounding area, especially Avenida Paulista and Republic Square, offers vibrant dining and shopping options, enhancing the overall convenience of staying at the hotel.
Despite its centrality, some reviews mention a few drawbacks like outdated facilities and safety concerns in certain downtown areas. However, the convenient location and good cost-benefit ratio tend to outweigh these issues for most guests.
In summary, the Gran Villagio Hotel SP is highly acclaimed for its strategic and comfortable location, making it an optimal choice for both sightseeing and accessing São Paulo's essential services.
Guests at the Gran Villagio Hotel SP by Castelo Itaipava generally regard the breakfast experience as a highlight of their stay, frequently describing it as very good, varied and delicious. The breakfast offers a wide range of options including fresh fruits, breads, cakes, cold cuts and beverages, fulfilling many dietary preferences and expectations. Guests also appreciate the clean and comfortable dining environment, expressing satisfaction with both the quality and abundance of the offerings.
However, some reviews point out areas needing improvement. Several guests mentioned limited variety, especially over consecutive days and occasional issues with replenishment and freshness of items like fruits and bread. Despite these minor criticisms, most guests find the breakfast satisfactory and fitting with the overall cost of their stay, often highlighting it as one of the best features of the hotel. The combination of good food, polite staff and a pleasant atmosphere contributes to a generally positive breakfast experience at this hotel.
The Gran Villagio Hotel SP by Castelo Itaipava offers a convenient dining option with its on-site restaurant, a definite plus for guests seeking the ease of a meal without leaving the hotel premises. Reviews highlight that the dinner served is tasty, well-prepared and features a varied menu, adding to the positive dining experience. Despite some indicating that the restaurant was not open for lunch or dinner at certain times and the absence of room service, the presence of multiple nearby restaurants offers alternative dining choices. However, it should be noted that the food quality has received mixed feedback with some guests finding it less than satisfactory. Additionally, a concern was raised regarding the lack of hand sanitizer in the breakfast area, which could be critical for health and safety during COVID times. Nevertheless, the overall takeaway points towards a generally favorable dining experience at the Gran Villagio Hotel SP.
The Gran Villagio Hotel SP by Castelo Itaipava offers an array of spacious and comfortable rooms that are often commended for their cleanliness, tranquility and ample space. Many guests praise the comfortable beds, clean sheets and the availability of amenities such as bathtubs in larger rooms. The size of the rooms is particularly appreciated, providing sufficient space to relax and even work comfortably. Some rooms feature beautiful views and good ventilation, contributing to a pleasant stay.
However, several reviews indicate that the hotel’s facilities are quite dated. Many rooms and bathrooms are in dire need of renovation with frequent reports of mold, musty smells and water leaks. The condition of the furniture, bathtubs and air conditioning units often falls short of expectations, sometimes leading to discomfort. Furthermore, the rooms' aesthetics sometimes clash with the promotional photos and issues such as poor ventilation, noise from adjacent rooms and occasional maintenance problems are noted by guests.
On a positive note, the hotel location is praised for its convenience and despite some inconsistencies in room maintenance, the overall comfort and size often surpass expectations. The breakfast service and attentive staff also receive favorable mentions, adding to the overall value of the stay. Nonetheless, potential guests should be aware that while the hotel provides spacious and comfortable accommodations, it currently faces significant room upkeep and modernization challenges.
Gran Villagio Hotel SP by Castelo Itaipava receives mixed reviews regarding its beds. Guests frequently mention the comfort of the beds, often describing them as comfortable or very comfortable with some praise for the clean environment. However, numerous reviews also highlight issues such as old and fraying mattresses, beds that are either too soft or too hard and small or narrow beds. Double beds are commonly reported as being made up of two single beds pushed together, which some guests find uncomfortable. Complaints about bad, uncomfortable or sinking mattresses appear alongside mentions of low-quality pillows and thin blankets. Despite these criticisms, there is a notable appreciation for the comfortable beds when they meet guests' expectations. Overall, while comfort can be found, the variability in bed quality seems to suggest a need for updates and consistency in bedding standards.
The reviews for Gran Villagio Hotel SP by Castelo Itaipava bring a mixed picture concerning cleanliness. On a positive note, the hotel is often described as clean and pleasant with many guests appreciating the spotless common areas and daily room cleaning. The cleaning staff, particularly Andrea, receive commendations for diligently maintaining a clean environment. Fresh towels and clean sheets are regularly supplied, contributing to a generally clean room experience for many guests.
However, several reviews highlight significant issues with the cleanliness and maintenance of the rooms and bathrooms. Reports of mold, dust and even cockroach sightings detract from the overall experience. Bathrooms, in particular, appear outdated and in need of modernization with guests frequently mentioning rusty showers, moldy curtains and plumbing issues. Some guests found the room cleaning inadequate, noting dirty hallways, musty odors and insufficient sanitization.
In summary, while the Gran Villagio Hotel offers commendable daily cleaning services and a polite, attentive staff, its cleanliness and maintenance standards seem inconsistent, creating a discrepancy between the generally positive common area conditions and the less satisfactory state of some rooms and facilities.
The staff at Gran Villagio Hotel SP by Castelo Itaipava generally receive positive feedback for their friendliness, politeness and attentiveness. Antonio from the reception stands out for his exemplary service and is considered a true asset to the hotel. The reception staff is frequently highlighted for being amazing, efficient and helpful. Andrea from the cleaning team is another staff member noted for providing great service and being extremely friendly.
Despite the overwhelming positive remarks, there are notable exceptions. Several reviews mention instances of rude behavior from receptionists and other staff members and issues with the staff's ability to solve problems effectively. Moreover, complaints were made about the reception staff's lack of attentiveness, professionalism and empathy.
Overall, most guests describe the staff as friendly, kind and supportive, especially in the reception and breakfast areas. However, the variability in staff interactions suggests that the service experience can be inconsistent with some employees providing exceptional service while others fall short of guest expectations.
The Gran Villagio Hotel SP by Castelo Itaipava receives mixed reviews about its Wi-Fi service. Many guests have found the Wi-Fi to be weak, unstable or completely nonfunctional in the rooms, particularly on higher floors where accessing the internet might require going down to the lobby. Issues such as slow speeds, frequent disconnections and an overall unreliable signal make it difficult for guests to have a seamless online experience. However, there are instances where guests mentioned the breakfast as being excellent, indicating some positive aspects of their stay. Overall, while the hotel may have its charms, the consistent negative feedback on Wi-Fi should be taken into account by potential visitors who require reliable internet access.
Gran Villagio Hotel SP by Castelo Itaipava offers a mixed experience regarding parking facilities. Guests have noted that while the parking is available, it is not included in the room rate and is often outsourced, leading to confusion about its association with the hotel. The daily parking fee varies with mentions of prices between 20.00 and 30.00 Brazilian Reais per day. Some guests have found the parking to be of good value, secure and offering fast valet service.
On the downside, several reviews indicate that parking can be a surprising extra cost and the lack of clear information has caused some frustration. The parking lot is sometimes full, leaving guests to park elsewhere and face inconvenience. Additionally, there's feedback about the parking service being expensive and not particularly guest-friendly with instances where cars were left unattended in front of the hotel rather than properly parked.
Despite these issues, those who managed to secure parking appreciated its proximity and easy access. The overall sentiment is that while the hotel's parking services are functional and sometimes efficient, the extra cost and occasional operational hiccups can detract from the convenience.
Gran Villagio Hotel SP by Castelo Itaipava seems to strike a balance for families looking for a comfortable and safe stay. Many reviews highlight the spacious and cozy family-sized rooms, emphasizing their suitability for family stays. The hotel's ambiance is repeatedly noted as being family-oriented, providing a pleasant atmosphere for guests of all ages. Its great location also allows for convenient family activities, adding to the overall ease of a stay.
Some guests found the accommodations particularly good for family gatherings or holidays, praising the ample space in the quadruple rooms and the comfortable setup that feels like home. The hotel also offers practical amenities like stroller parking valet, which can be quite handy for families with young children. Safety was also pointed out in a positive light with several reviewers noting that the hotel environment is safe for children.
However, a few drawbacks were noted. One issue was the lack of cribs in the rooms, creating some inconvenience for families with very young children. The hotel also faced some criticism for non-accessible bathrooms, which could pose a danger for both children and older guests. Additionally, there were isolated incidents that raised concerns about noise and safety, such as commotion on certain floors during the night.
Despite these shortcomings, many families found their overall experience enjoyable, underlined by good sized rooms, a family-friendly atmosphere and courteous staff. The mix of positives and a few negatives offers a comprehensive understanding for future guests considering a stay at Gran Villagio Hotel SP by Castelo Itaipava.
The nightlife around Gran Villagio Hotel SP by Castelo Itaipava is undeniably vibrant and offers a variety of options for evening entertainment. Guests highlight the convenience of having several bars and restaurants right in front of the hotel, making it easy for visitors to enjoy local cuisine and nightlife without the hassle of long commutes. The hotel's strategic location near Rua Augusta, Frei Caneca and Paulista adds to its appeal, providing access to buzzing nightlife and tourist spots alike.
The area is particularly lively with many bars open until dawn, ensuring that night owls have plenty of options to choose from. Rua Augusta stands out as a focal point for the nightlife, known for its vibrant atmosphere and being wonderfully lit up at night. This makes it a great spot for those looking to experience the energetic vibe of São Paulo after dark.
However, the bustling nightlife does come with its downsides. Noise is a recurring issue, as noted by several guests who found the street noise and noise between rooms to be bothersome. The area around the hotel can also be a bit unsettling due to the presence of drug users and concerns about safety. While the hotel employs security guards who provide helpful safety advice, some guests still felt uneasy about the surrounding environment.
Overall, the proximity to bars, restaurants and key tourist locations makes Gran Villagio Hotel SP an attractive option for those looking to immerse themselves in São Paulo's nightlife, although potential guests should be prepared for a noisy and sometimes unpredictable environment.
Gran Villagio Hotel SP by Castelo Itaipava appears to be a strong contender for business travelers seeking convenience and functionality. The hotel offers a variety of workspaces with several tables, making it business-friendly. Its central location is particularly praised, being close to local businesses and tourist attractions, which ensures ease of access and enhances the experience for those on business trips. The spacious desks in the rooms provide comfortable working conditions for multiple people.
Guests often highlight the hotel’s suitability for business-related stays, noting its business-friendly atmosphere and accommodations. The event facilities are commendable with some attendees appreciating the convenience of hosting events within the hotel itself. Breakfast receives high marks for being impeccable and tasty, adding a pleasant start to a busy day.
However, not all feedback is positive. The internet reliability is a significant concern, cited as terrible by some, which could pose problems for work-related activities. Additionally, issues with air conditioning and some aspects of the room's facilities, like the bathrooms, have detracted from the overall experience for certain guests. Despite these drawbacks, the hotel is generally recommended for short business trips due to its excellent location and good cost-benefit ratio. The ambiance, safety and central positioning of the hotel make it ideal and convenient for business travelers looking for value and accessibility.
Gran Villagio Hotel SP by Castelo Itaipava offers a romantic setting, ideal for couples looking for a pleasant and likely enjoyable getaway. The hotel features rooms with both direct and indirect lighting, adding to the romantic ambiance. Guests appreciated the cleanliness of the rooms with well-maintained beds, bedside tables, chairs and TVs. Despite some concerns about the placement of amenities such as the whirlpool bath, table and balcony, the presence of a private swimming pool adds an extra touch of exclusivity and romance to the stay. The overall atmosphere and features make it a perfect hotel for couples seeking a memorable and intimate experience.
Location Show Map
Location
Visitors appreciate the hotel's central position, which allows them to access vital amenities such as pharmacies, supermarkets and event venues. The surrounding area, especially Avenida Paulista and Republic Square, offers vibrant dining and shopping options, enhancing the overall convenience of staying at the hotel.
Despite its centrality, some reviews mention a few drawbacks like outdated facilities and safety concerns in certain downtown areas. However, the convenient location and good cost-benefit ratio tend to outweigh these issues for most guests.
In summary, the Gran Villagio Hotel SP is highly acclaimed for its strategic and comfortable location, making it an optimal choice for both sightseeing and accessing São Paulo's essential services.
Breakfast
However, some reviews point out areas needing improvement. Several guests mentioned limited variety, especially over consecutive days and occasional issues with replenishment and freshness of items like fruits and bread. Despite these minor criticisms, most guests find the breakfast satisfactory and fitting with the overall cost of their stay, often highlighting it as one of the best features of the hotel. The combination of good food, polite staff and a pleasant atmosphere contributes to a generally positive breakfast experience at this hotel.
Dinner
Rooms
However, several reviews indicate that the hotel’s facilities are quite dated. Many rooms and bathrooms are in dire need of renovation with frequent reports of mold, musty smells and water leaks. The condition of the furniture, bathtubs and air conditioning units often falls short of expectations, sometimes leading to discomfort. Furthermore, the rooms' aesthetics sometimes clash with the promotional photos and issues such as poor ventilation, noise from adjacent rooms and occasional maintenance problems are noted by guests.
On a positive note, the hotel location is praised for its convenience and despite some inconsistencies in room maintenance, the overall comfort and size often surpass expectations. The breakfast service and attentive staff also receive favorable mentions, adding to the overall value of the stay. Nonetheless, potential guests should be aware that while the hotel provides spacious and comfortable accommodations, it currently faces significant room upkeep and modernization challenges.
Beds
Cleanliness
However, several reviews highlight significant issues with the cleanliness and maintenance of the rooms and bathrooms. Reports of mold, dust and even cockroach sightings detract from the overall experience. Bathrooms, in particular, appear outdated and in need of modernization with guests frequently mentioning rusty showers, moldy curtains and plumbing issues. Some guests found the room cleaning inadequate, noting dirty hallways, musty odors and insufficient sanitization.
In summary, while the Gran Villagio Hotel offers commendable daily cleaning services and a polite, attentive staff, its cleanliness and maintenance standards seem inconsistent, creating a discrepancy between the generally positive common area conditions and the less satisfactory state of some rooms and facilities.
Staff
Despite the overwhelming positive remarks, there are notable exceptions. Several reviews mention instances of rude behavior from receptionists and other staff members and issues with the staff's ability to solve problems effectively. Moreover, complaints were made about the reception staff's lack of attentiveness, professionalism and empathy.
Overall, most guests describe the staff as friendly, kind and supportive, especially in the reception and breakfast areas. However, the variability in staff interactions suggests that the service experience can be inconsistent with some employees providing exceptional service while others fall short of guest expectations.
Wi-Fi
Parking
On the downside, several reviews indicate that parking can be a surprising extra cost and the lack of clear information has caused some frustration. The parking lot is sometimes full, leaving guests to park elsewhere and face inconvenience. Additionally, there's feedback about the parking service being expensive and not particularly guest-friendly with instances where cars were left unattended in front of the hotel rather than properly parked.
Despite these issues, those who managed to secure parking appreciated its proximity and easy access. The overall sentiment is that while the hotel's parking services are functional and sometimes efficient, the extra cost and occasional operational hiccups can detract from the convenience.
Family
Some guests found the accommodations particularly good for family gatherings or holidays, praising the ample space in the quadruple rooms and the comfortable setup that feels like home. The hotel also offers practical amenities like stroller parking valet, which can be quite handy for families with young children. Safety was also pointed out in a positive light with several reviewers noting that the hotel environment is safe for children.
However, a few drawbacks were noted. One issue was the lack of cribs in the rooms, creating some inconvenience for families with very young children. The hotel also faced some criticism for non-accessible bathrooms, which could pose a danger for both children and older guests. Additionally, there were isolated incidents that raised concerns about noise and safety, such as commotion on certain floors during the night.
Despite these shortcomings, many families found their overall experience enjoyable, underlined by good sized rooms, a family-friendly atmosphere and courteous staff. The mix of positives and a few negatives offers a comprehensive understanding for future guests considering a stay at Gran Villagio Hotel SP by Castelo Itaipava.
Nightlife
The area is particularly lively with many bars open until dawn, ensuring that night owls have plenty of options to choose from. Rua Augusta stands out as a focal point for the nightlife, known for its vibrant atmosphere and being wonderfully lit up at night. This makes it a great spot for those looking to experience the energetic vibe of São Paulo after dark.
However, the bustling nightlife does come with its downsides. Noise is a recurring issue, as noted by several guests who found the street noise and noise between rooms to be bothersome. The area around the hotel can also be a bit unsettling due to the presence of drug users and concerns about safety. While the hotel employs security guards who provide helpful safety advice, some guests still felt uneasy about the surrounding environment.
Overall, the proximity to bars, restaurants and key tourist locations makes Gran Villagio Hotel SP an attractive option for those looking to immerse themselves in São Paulo's nightlife, although potential guests should be prepared for a noisy and sometimes unpredictable environment.
Business
Guests often highlight the hotel’s suitability for business-related stays, noting its business-friendly atmosphere and accommodations. The event facilities are commendable with some attendees appreciating the convenience of hosting events within the hotel itself. Breakfast receives high marks for being impeccable and tasty, adding a pleasant start to a busy day.
However, not all feedback is positive. The internet reliability is a significant concern, cited as terrible by some, which could pose problems for work-related activities. Additionally, issues with air conditioning and some aspects of the room's facilities, like the bathrooms, have detracted from the overall experience for certain guests. Despite these drawbacks, the hotel is generally recommended for short business trips due to its excellent location and good cost-benefit ratio. The ambiance, safety and central positioning of the hotel make it ideal and convenient for business travelers looking for value and accessibility.
Romantic
No, Gran Villagio Hotel SP by Castelo Itaipava doesn't have any pool.
No, a spa isn't available at Gran Villagio Hotel SP by Castelo Itaipava.
No, Gran Villagio Hotel SP by Castelo Itaipava doesn't allow dogs.
Yes, parking facilities are available at Gran Villagio Hotel SP by Castelo Itaipava.
No, Gran Villagio Hotel SP by Castelo Itaipava doesn't have a gym.
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