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Summary of reviewsThe Grand Hyatt São Paulo has received overwhelmingly positive reviews from guests. The hotel's privileged and excellent location is a standout feature, especially the stunning views of the Ponte Estaiada bridge. The breakfast is also highly praised, as is the impeccable array of dining options offered at the hotel. Guests love the comfortable and spacious rooms, as well as the exceptional cleanliness throughout the hotel. The staff is particularly noteworthy with guests describing them as polite, attentive and willing to assist in any way possible. The spa provides a high-quality experience, although the pool area can get a bit crowded at times. Families and pet owners will find the Grand Hyatt São Paulo to be a great choice for their travel needs. Overall, the Grand Hyatt São Paulo provides a luxurious experience that guests recommend to others. Show more
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Categories
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Lap Lanes Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel for Yoga
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
King Room with ViewBoasting Estaiada Bridge views, this larger room offers air conditioning, a minibar, a LCD TV with cable channels and a work desk. The private bathroom is fitted with a bath tub, a hairdryer and free toiletries.
Queen Room with Bridge ViewThis spacious soundproof room offers a minibar, air conditioning, a LCD TV with cable channels and a work desk.The private bathroom is fitted with a hairdryer and free toiletries.
Twin Room with Bridge ViewBoasting Estaiada Bridge views, this air-conditioned room offers a minibar, a LCD TV with cable channels and a work desk. The private bathroom is fitted with a hairdryer and free toiletries.
King Room - Club AccessThis air-conditioned room offers a minibar, a LCD TV with cable channels and a work desk. The private bathroom is fitted with a hairdryer and free toiletries. Guests staying at this room have granted access to the Club Lounge.
Queen Room - Club AccessThis air-conditioned room offers a minibar, a LCD TV with cable channels and a work desk. The private bathroom is fitted with a hairdryer and free toiletries. Guests staying at this room have granted access to the Club Lounge.
Twin Room - Club AccessThis air-conditioned room offers a minibar, a LCD TV with cable channels and a work desk. The private bathroom is fitted with a hairdryer and free toiletries. Guests staying at this room have granted access to the Club Lounge.
Diplomatic SuiteThis spacious suite boasts Estaiada Bridge views and features air conditioning, a minibar and a LCD TV with cable channels. The private bathroom is fitted with a bath tub, a hairdryer and free toiletries.
Grand SuiteThis soundproof room offers a minibar, air conditioning, a LCD TV with cable channels and a work desk. The private bathroom is fitted with a bath tub,a hairdryer and free toiletries.
King RoomThis air-conditioned room features a LCD TV with cable channels, a work desk and a minibar. The private bathroom is fitted with a bath tub,a hairdryer and free toiletries.
Queen RoomThis air-conditioned room features a LCD TV with cable channels, a work desk and a minibar. The private bathroom is fitted with a bath tub,a hairdryer and free toiletries.
Twin RoomThis air-conditioned room features a LCD TV with cable channels, a work desk and a minibar. The private bathroom is fitted with a bath tub,a hairdryer and free toiletries.
Grand Suite with ViewFeaturing free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned suite features a flat-screen TV with streaming services, a minibar, a tea and coffee maker, executive lounge access as well as river views. The unit has 1 bed.
Guest Reviews
9.0
Excellent
Location
The Grand Hyatt São Paulo hotel has received excellent reviews from guests regarding its location. Many praise its privileged and excellent location, where guests can enjoy nearby shopping malls and supermarkets. The hotel is also described as an oasis in the middle of the concrete jungle, offering a peaceful and quiet location. Moreover, guests appreciate the stunning views of the Ponte Estaiada bridge from the hotel. Although some guests mentioned noise from the busy Pinheiros highway, most agree that this is an excellent place to stay for business and leisure travelers. Only a few reviewers expressed dissatisfaction with the location, as they found it to be less than ideal and the prices were too high. Overall, the Grand Hyatt São Paulo hotel is a great choice for those looking for a convenient and well-located place to stay.
Breakfast
The breakfast at Grand Hyatt São Paulo has received high praise from guests. Many describe it as delightful, excellent, wonderful, marvelous, amazing and exceptional with a great variety of options. Some even mention the breakfast being served until 11 am. Additionally, guests appreciate the helpful and perfect staff. Although some reviews note that the breakfast can be confusing and crowded or could vary more, the overall impression is positive. Several guests also mention the hotel's restaurant as being very good. Some suggest that the breakfast could be included in the room rate or that paying for sparkling water during breakfast is unacceptable. Overall, the breakfast at Grand Hyatt São Paulo receives high marks for its quality, range of options and attentive staff.
Dinner
Grand Hyatt São Paulo boasts an impeccable array of delicious dining options that guests absolutely love. Although some diners had to wait a bit longer for their dinner, the apologetic service made up for it. The high-end dinner options are extremely satisfying and the drinks are highly praised. Guests highly recommend the delicious bar snacks, such as the amazing cod snacks by the pool. While the buffet could use a bit of improvement during lunch, the à la carte menu offerings are great and the grilled salmon with mashed potatoes is highly recommended. However, guests should avoid the buffet at the main restaurant due to its high price for just okay food, which one guest even likened to a motel 6. Despite some minor shortcomings, Grand Hyatt São Paulo's dining options are definitely worth checking out.
Rooms
The Grand Hyatt São Paulo boasts comfortable and spacious rooms, some with an amazing view of the city's sights. Most rooms are well-maintained and equipped with complete amenities, including comfortable beds and pillows. The rooms are kept clean and tidy and the hotel prides itself on its luxurious and spacious bathrooms. However, some guests mention that the rooms are outdated with old carpets and in need of repair in some areas. Despite these concerns, most guests are satisfied with their accommodation, finding it to be cozy, quiet and the perfect place to unwind after a long day of exploring the city.
Beds
Guests staying at the Grand Hyatt São Paulo can look forward to a comfortable and cozy sleep experience with high-quality beds and pillows. Reviews indicate that the majority of guests found the beds to be very comfortable with some even calling the beds "delicious". Additionally, some rooms come equipped with the ability to stream various apps through the in-room Chrome Cast technology. Although there were a few complaints about the size or softness of certain beds, most guests were pleased with the comfort level of their accommodations. The hotel also impresses with a spacious room layout, king-sized beds and stunning views. Overall, the reviews suggest that the Grand Hyatt São Paulo prioritizes guest comfort, providing everything from high-quality bedding to luxurious bathroom amenities.
Cleanliness
Guests of the Grand Hyatt São Paulo rave about the cleanliness of the facilities, describing them as "always very clean," "limpo" (clean) and "cheiroso" (pleasantly scented). Many reviewers compliment the spacious and clean rooms, complete with all necessary amenities. Some even describe the rooms as "super clean" and "impecável" (impeccable). Overall, guests are impressed with the hotel's cleanliness and attention to detail with one reviewer stating that "everything" is clean, from the facilities to the service and even the silence. However, a few reviewers note some areas where the hotel could improve its cleanliness, such as dirty shower tiles or unclean bathtubs. Overall, the Grand Hyatt São Paulo is a great choice for travelers looking for a spotless and comfortable stay.
Staff
The staff at Grand Hyatt São Paulo truly goes above and beyond to provide top-notch customer service. Guests repeatedly mention the friendliness and helpfulness of the staff, who are described as polite, attentive and willing to assist in any way possible. The concierge and reception staff are particularly praised for their professionalism and efficiency. Many guests also comment on the hotel's impeccable cleanliness and attention to detail with excellent service from housekeeping and the bellhops. The location of the hotel is also frequently mentioned as a standout feature. All in all, visitors rave about the exceptional staff, who make their stay feel like a truly VIP experience.
Spa
The Grand Hyatt São Paulo offers a spa that has received positive reviews from guests. The massages are particularly well-praised with many guests expressing satisfaction with their experience. The sauna is also a highlight with some guests noting its perfect temperature. However, one downside is that the indoor pool can sometimes be overcrowded with children. Overall, the spa is considered to be of high quality and contributes positively to the hotel experience.
Pool
The Grand Hyatt São Paulo offers a fantastic pool experience for guests with a great heated pool and gym. The outdoor pool is good, but some guests noted that some of the poolside furniture is worn and stained. The pool area can also get a bit crowded at times, so it may be a good idea to get there early to secure a spot. The pool bar has room for improvement with guests suggesting a wider menu and better service. Despite this, the pool is still marvelous and exceeds expectations and the atmosphere around it is reminiscent of a luxurious resort. Guests enjoyed the beautiful view of the pool from their rooms, although some were disappointed not to get a room with a pool view. The indoor pool is also very good, although it is climate-controlled rather than heated, so it may not be very useful on colder days. Some guests were unhappy with the presence of dogs around the pool, however. Overall, the pool, gym and leisure areas are good and the Grand Hyatt São Paulo is a great place to stay for anyone who wants to relax and indulge in some leisure time.
Family
If you are traveling with family and friends and looking for a hotel with kid-friendly activities, the Grand Hyatt São Paulo should be on your list! Guests have raved about the cleanliness of the rooms and some even brought their pets along for the stay - the hotel has a small pet area. While the pool area can get a bit crowded, there are options for both indoor and outdoor swimming. A few guests did mention that the children's pool was unavailable, but overall, families enjoyed their time together at the hotel. The only real criticism was that the pet area could have been a bit larger. Overall, this hotel is highly recommended for families and friends traveling together.
5 Star
The Grand Hyatt São Paulo is a luxurious hotel that has exceeded expectations of its guests. The hotel boasts excellent facilities including a spa with exceptional massage services. Many guests had an amazing experience and highly recommend this hotel. The service is excellent and perfect for business travelers. The spacious and luxurious rooms are commendable. Despite a few negative reviews, the majority of guests were impressed with the high standards of the Grand Hyatt São Paulo and consider it to be one of the best hotels in the region.
Luxury
The Grand Hyatt São Paulo is an impressive, luxurious oasis that provides a magical and unique experience for its guests. Despite being called a 5-star hotel by some, it is truly a dignified 5-star establishment, offering exceptional service to all guests during their stay. The hotel itself is spacious and well-appointed with a glamorous atmosphere that exudes elegance and class. All aspects of the hotel are impeccable and it is clear that no detail is overlooked. From the luxuriously spacious rooms and suites to the attentive and helpful staff, the Grand Hyatt São Paulo is a prime example of a first-rate hotel experience. Despite some negative comments about one suite, overall the Grand Hyatt Sao Paulo delivers a luxurious stay that guests will remember for years to come.
Dog Friendly
Grand Hyatt São Paulo is one of the few dog-friendly hotels in the area, despite having a small pet area. Dogs are allowed at the pool area, but some guests reported that they were running freely in the back, which was unpleasant. The pet plaza could have been bigger, as per some suggestions. However, one guest brought their cat along for their honeymoon night and noted being well-assisted. While there was one negative comment about a cat walking inside the hotel, the overall experience for pet owners was positive.
Yes, Grand Hyatt São Paulo has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes, Outdoor Pool.
Yes, a spa is available at Grand Hyatt São Paulo.
Yes, Grand Hyatt São Paulo welcomes dogs.
Yes, parking facilities are available at Grand Hyatt São Paulo.