Residencial Luxo Moema - Macuco
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Summary of reviewsResidencial Luxo Moema - Macuco enjoys an enviable location in São Paulo’s upscale Moema neighborhood. Guests frequently commend its proximity to dining, shopping and various services, as well as its convenient access to Congonhas Airport and public transportation. The surrounding area is lively yet tranquil, enhancing the overall visitor experience. This strategic position, paired with a welcoming reception, underscores the property's appeal.
The breakfast offerings have received mixed evaluations. While many guests are satisfied with the quality of the breakfast, it is not included in the daily rate and is often seen as overpriced. Some have suggested that including breakfast could add to the overall value of the stay.
Rooms at Residencial Luxo Moema - Macuco are generally praised for their spaciousness, good lighting and comfort, particularly the large, comfortable beds and amenities like hot showers and blackout curtains. However, maintenance issues such as old furnishings, insufficient kitchen supplies and cleanliness problems have been noted. Occasional reports of dust, mold and other hygiene concerns indicate a need for improved cleaning and upkeep.
The staff experience is somewhat mixed. Many guests appreciate the polite and friendly nature of the employees, particularly the valet service and receptionists like Fábio. However, instances of unresponsiveness and inadequate customer service have been reported, along with issues related to the overall cleanliness maintained by the staff.
The beds receive a blend of positive and negative feedback. While many find the beds large and comfortable, some guests point out the discomfort of the sofa beds and issues with mattress quality and bedding accessories.
Overall, Residencial Luxo Moema - Macuco presents a favorable lodging option due to its prime location and comfortable accommodations. Yet, attention to maintenance, cleanliness and customer service could significantly enhance the overall guest experience.
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The breakfast offerings have received mixed evaluations. While many guests are satisfied with the quality of the breakfast, it is not included in the daily rate and is often seen as overpriced. Some have suggested that including breakfast could add to the overall value of the stay.
Rooms at Residencial Luxo Moema - Macuco are generally praised for their spaciousness, good lighting and comfort, particularly the large, comfortable beds and amenities like hot showers and blackout curtains. However, maintenance issues such as old furnishings, insufficient kitchen supplies and cleanliness problems have been noted. Occasional reports of dust, mold and other hygiene concerns indicate a need for improved cleaning and upkeep.
The staff experience is somewhat mixed. Many guests appreciate the polite and friendly nature of the employees, particularly the valet service and receptionists like Fábio. However, instances of unresponsiveness and inadequate customer service have been reported, along with issues related to the overall cleanliness maintained by the staff.
The beds receive a blend of positive and negative feedback. While many find the beds large and comfortable, some guests point out the discomfort of the sofa beds and issues with mattress quality and bedding accessories.
Overall, Residencial Luxo Moema - Macuco presents a favorable lodging option due to its prime location and comfortable accommodations. Yet, attention to maintenance, cleanliness and customer service could significantly enhance the overall guest experience.
Aparthotel with Swimming Pool
Heated Pool Indoor Pool
Aparthotel with Free Wi-Fi
Aparthotel with Parking
Aparthotel with Gym
Small Aparthotel
3-Star Aparthotel
Aparthotel with Indoor Pool
Aparthotel with Heated Pool
Guest Reviews
Residencial Luxo Moema - Macuco, situated in São Paulo's distinguished Moema neighborhood, boasts a remarkable location frequently praised by guests. The hotel is nestled within the Mercure building, granting guests convenient access to a variety of services and infrastructure, including free parking. The area surrounding the hotel is vibrant yet calm with close proximity to numerous bars, restaurants, cafes, supermarkets and pharmacies. Its strategic location provides easy access to shopping malls, notably Ibirapuera Shopping Mall, as well as public transportation options like subway stations and bus stops, making it ideal for exploratory visits.
Guests consistently highlight the neighborhood of Moema as perfect with a wealth of dining and shopping options. The convenience extends to those attending events, as venues are nearby and the hotel offers a practical solution for travelers due to its proximity to Congonhas Airport. Moreover, the calm streets and excellent building structure contribute to a comfortable and enjoyable stay. Overall, the exceptional location of Residencial Luxo Moema - Macuco, combined with its welcoming reception and practical amenities, sets it apart as an excellent choice for visitors to São Paulo.
Residencial Luxo Moema - Macuco offers a breakfast that has received mixed reviews. While breakfast is not included in the daily rate, many guests have praised its quality, describing it as excellent and pretty good when opting to pay separately. However, there are several remarks about the price being higher than expected with some guests reporting discrepancies between the prices listed on the website and the actual cost they encountered. Despite the high cost, those who chose to experience the breakfast generally found it satisfactory. Some guests have suggested that including breakfast in the daily rate would enhance the overall value of their stay.
Residencial Luxo Moema - Macuco offers spacious and comfortable rooms that guests frequently praise for their size and good lighting. The beds are generally described as huge and comfortable, contributing to an overall sense of comfort and satisfaction. Guests also appreciate the excellent amenities such as hot showers, blackout curtains and well-organized living spaces that include a separate living room and bedroom. The property is well-located with good security and reception services.
However, the reviews highlight several maintenance issues, including non-functional TV remotes, old furnishings, mold and a lack of adequate kitchen supplies. Cleanliness is also an area for improvement with some rooms reported to be dusty, moldy and in need of better disinfection practices. Some guests experienced more severe issues such as clogged and leaking toilets, insufficient bedding and broken utensils.
Despite these drawbacks, the positive room attributes like size, comfort and good lighting make it a favorable choice for many travelers, though it could benefit significantly from improved maintenance and customer service.
Residencial Luxo Moema - Macuco offers a mix of experiences when it comes to bedding. Many guests have praised the beds for their size and comfort with several describing them as very comfortable, featuring big and spacious mattresses. The king bed, in particular, received notable praise for being exceptionally comfortable.
However, not all reviews were positive. Some guests found the mattresses to be too soft, thin or worn out, which affected their sleep quality. The sofa bed, in particular, garnered criticism for its lack of comfort. There were also repeated mentions of insufficient pillows and stained bed linen, which detracted from the overall experience. Despite these issues, the bed linen for the sofa bed was noted to be properly cleaned and extra bed linens were available.
The overall sentiment suggests that while many guests found the main beds to be comfortable and spacious, there are areas that need attention, particularly regarding the sofa bed and the quality of bedding accessories.
While the Residencial Luxo Moema in Macuco has garnered some praises for its spacious and well-lit rooms, comfortable housing and good cleaning on occasion, frequent reviews lament the subpar cleanliness standards. Several guests noted pervasive issues such as dusty environments, moldy curtains, dirty floors and tiles and insufficient cleaning services, which include neglected areas like underneath the beds. Problems extend to the kitchen area with dirty appliances and a lack of essential utensils like plates, cutlery and sponges. Maintenance also appears to be lacking with reports of broken doorknobs, leaking showers and mold infiltrations.
The property does have pockets of cleanliness with certain reviews mentioning fantastic cleaning and clean, comfortable settings. However, these positive reviews are overshadowed by a pattern of insufficient upkeep. Guests frequently reported dirty linens and towels, clogged toilets and inadequate bathroom amenities such as a single bath mat for several days. Overall, while the property itself has potential with its cozy setup and well-structured rooms, there is a significant call for improved and more consistent cleaning services and maintenance responses to meet guests' expectations.
Residencial Luxo Moema - Macuco appears to offer a mixed experience when it comes to staff interactions and service. On the positive side, many guests appreciate the polite, helpful and friendly nature of the staff, especially singling out individuals like Fábio and a particularly friendly lady at the reception for their excellent service. The valet parking service also receives praise, contributing to a generally smooth and welcoming experience upon arrival.
Despite these positive interactions, some guests have raised concerns about the quality of customer service, specifically noting that certain staff members were unresponsive or even rude. Cleanliness is another recurring issue with reports of insufficient cleaning and maintenance such as hairs in the shower and inadequate linen replacement. Additionally, there were instances where the staff seemed unwilling to accommodate requests or provide necessary information, which detracted from the overall guest experience.
The owner of the property also garners mixed feedback; while some guests found the owner to be prompt, helpful and friendly, others felt that the service fell short of expectations.
In summary, while Residencial Luxo Moema - Macuco benefits from a generally courteous and helpful staff, there are notable shortcomings in customer service and cleanliness that potential guests should consider.
Location Show Map
Location
Guests consistently highlight the neighborhood of Moema as perfect with a wealth of dining and shopping options. The convenience extends to those attending events, as venues are nearby and the hotel offers a practical solution for travelers due to its proximity to Congonhas Airport. Moreover, the calm streets and excellent building structure contribute to a comfortable and enjoyable stay. Overall, the exceptional location of Residencial Luxo Moema - Macuco, combined with its welcoming reception and practical amenities, sets it apart as an excellent choice for visitors to São Paulo.
Breakfast
Rooms
However, the reviews highlight several maintenance issues, including non-functional TV remotes, old furnishings, mold and a lack of adequate kitchen supplies. Cleanliness is also an area for improvement with some rooms reported to be dusty, moldy and in need of better disinfection practices. Some guests experienced more severe issues such as clogged and leaking toilets, insufficient bedding and broken utensils.
Despite these drawbacks, the positive room attributes like size, comfort and good lighting make it a favorable choice for many travelers, though it could benefit significantly from improved maintenance and customer service.
Beds
However, not all reviews were positive. Some guests found the mattresses to be too soft, thin or worn out, which affected their sleep quality. The sofa bed, in particular, garnered criticism for its lack of comfort. There were also repeated mentions of insufficient pillows and stained bed linen, which detracted from the overall experience. Despite these issues, the bed linen for the sofa bed was noted to be properly cleaned and extra bed linens were available.
The overall sentiment suggests that while many guests found the main beds to be comfortable and spacious, there are areas that need attention, particularly regarding the sofa bed and the quality of bedding accessories.
Cleanliness
The property does have pockets of cleanliness with certain reviews mentioning fantastic cleaning and clean, comfortable settings. However, these positive reviews are overshadowed by a pattern of insufficient upkeep. Guests frequently reported dirty linens and towels, clogged toilets and inadequate bathroom amenities such as a single bath mat for several days. Overall, while the property itself has potential with its cozy setup and well-structured rooms, there is a significant call for improved and more consistent cleaning services and maintenance responses to meet guests' expectations.
Staff
Despite these positive interactions, some guests have raised concerns about the quality of customer service, specifically noting that certain staff members were unresponsive or even rude. Cleanliness is another recurring issue with reports of insufficient cleaning and maintenance such as hairs in the shower and inadequate linen replacement. Additionally, there were instances where the staff seemed unwilling to accommodate requests or provide necessary information, which detracted from the overall guest experience.
The owner of the property also garners mixed feedback; while some guests found the owner to be prompt, helpful and friendly, others felt that the service fell short of expectations.
In summary, while Residencial Luxo Moema - Macuco benefits from a generally courteous and helpful staff, there are notable shortcomings in customer service and cleanliness that potential guests should consider.
Yes, Residencial Luxo Moema - Macuco has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Residencial Luxo Moema - Macuco.
No, Residencial Luxo Moema - Macuco doesn't allow dogs.
Yes, parking facilities are available at Residencial Luxo Moema - Macuco.
Yes, Residencial Luxo Moema - Macuco has a gym.
Location Show Map
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