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Summary of reviewsHotel Hayat Hills offers a unique location for visitors seeking a peaceful retreat away from the city's hustle and bustle. Nestled on a hill, it provides a serene and budget-friendly environment ideal for relaxation. While its elevated position may pose access challenges for some, the views from the hillside are an appealing feature for many guests. The distance from central attractions is a trade-off for tranquility and affordability, which suits younger travelers willing to compromise on luxury for value.
The standout feature of Hotel Hayat Hills is its dedicated staff, consistently praised for their friendliness and exceptional service. Guests appreciate the warm hospitality and seamless communication, especially in English, provided by the staff, including individuals like Ms. Medine. Their commitment to ensuring a pleasant stay significantly enhances the guest experience and leaves a lasting positive impression.
However, the hotel struggles with several issues that detract from its overall appeal. Rooms, although cozy, require significant updates due to outdated conditions and cleanliness problems. The infrastructure frequently falls short, with reports of cleanliness lapses, strange smells, and maintenance issues such as broken amenities and missing features. The beds have been another source of discomfort, with worn-out mattresses and low, squeaky frames impacting restful sleep.
Despite these challenges, the staff's dedication and the peaceful location offer potential for improvement. Addressing cleanliness and investing in room updates could transform the guest experience, making Hotel Hayat Hills a more inviting destination for travelers seeking both affordability and tranquility. Show more
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3-Star Guest House
Hotel Hayat Hills offers comfortable accommodation with essential amenities. Located in Sarajevo, it provides a convenient base for exploring the city and surrounding areas.
Guest House for Honeymoon
Guest House with Parking
Room Types
Single RoomRoom featuring a flat-screen TV, a desk and a private bathroom with a shower and a hair dryer.
Triple RoomRoom featuring a flat-screen TV, a desk and a private bathroom with a shower and a hair dryer.
Quadruple RoomRoom featuring a flat-screen TV, a desk and a private bathroom with a shower and a hair dryer.
Economy Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features soundproof walls, a wardrobe, a dressing room, a tiled floor and a flat-screen TV with cable channels. The unit has 1 bed.
Standard Double RoomProviding free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room provides a wardrobe, a tiled floor, heating, a flat-screen TV with cable channels, as well as a quiet street view. The unit offers 1 bed.
Guest Reviews
5.9
Rated
Location
Hotel Hayat Hills is uniquely situated on an elevated site, offering a peaceful retreat for those seeking a quiet escape from the city's hustle and bustle. The location is regarded as good by several visitors, as it provides a serene environment ideal for relaxation. However, it's important to note that the hotel is positioned on a hill, which some guests find challenging to access and not easy to locate.
While the hotel is relatively removed from central attractions—approximately a 30-minute walk from the city center—it offers a budget-friendly option for younger travelers who are willing to compromise on luxury for value. Its hillside location does provide some guests with appealing views, but others have reported less desirable perspectives, such as close proximity to neighboring structures.
Despite being situated outside the city's immediate vicinity, the hotel benefits from the dedicated and friendly staff who enhance the guest experience. For those who value tranquility and affordability, Hotel Hayat Hills serves as a reasonable option, provided they are prepared for the longer commute to central areas and the challenges presented by its elevated setting.
Rooms
Hotel Hayat Hills offers rooms that can be described as small yet cozy, providing a basic level of comfort. However, many guests have noted that the accommodations require significant updates, as the overall condition of the hotel appears outdated. Photographic representations of the rooms do not always match guest expectations, which has led to some disappointment. Cleanliness seems to be a recurring issue, with several reviews mentioning dirt and a strange smell upon entering. Comfort levels are also questioned, with reports of old, damaged mattresses and low, uncomfortable beds. Practical amenities sometimes fall short, with instances of bathrooms lacking lighting, hot water, and proper cleaning. Some rooms are reported to be inadequately equipped, occasionally missing features like windows or balconies. Overall, while the rooms have potential to be more inviting, it seems clear that both the infrastructure and level of cleanliness require attention.
Beds
Hotel Hayat Hills seems to have some ongoing issues when it comes to the comfort of their beds. Multiple reviews highlight discomfort, with guests frequently mentioning worn-out mattresses where the springs are quite noticeable. There are also reports of beds being low to the ground and squeaky, contributing to a lack of restful sleep. Some guests encountered beds that weren't properly made and furniture with issues like unattached headboards. A consistent theme in these reviews is the need for updated and more comfortable mattresses to enhance the guest experience. Although the reviews predominantly focus on the negative aspects, addressing these concerns could significantly improve guests' comfort levels at this establishment.
Cleanliness
Hotel Hayat Hills has received a range of feedback regarding its cleanliness, with recurring negative comments that paint a concerning picture for potential guests. Many reviewers reported issues like dirty bed linens and rooms that were not cleaned throughout their stay, indicating lapses in regular housekeeping services. The feeling of chaos and dissatisfaction is echoed by guests who noted the presence of bugs and spiders, a testament to the neglected state of the accommodations. Problems with water infrastructure also seemed common, with guests experiencing disappearing water mid-shower and inadequate hot water, contributing to their unpleasant experience.
Humidity and strange smells in the rooms, along with mold found in the bathroom, further emphasize the hotel's hygiene issues. Leaking toilets and non-functioning bathroom lights added to the list of maintenance problems, making the need for comprehensive renovations clear. Some guests also noted discrepancies between the hotel's promotional images and their actual rooms, leaving them feeling misled about the quality they expected. Overall, visitors have expressed disappointment with their stays, pointing out that the lack of cleanliness is a major factor that would deter them from returning to Hotel Hayat Hills.
Staff
Nestled in the heart of its locale, Hotel Hayat Hills stands out not just for its pristine rooms, but notably for its exceptional staff. Guests consistently highlight the team's unyielding dedication to service, praising their friendliness and willingness to go the extra mile. The hotel's personnel, including specific mentions such as Ms. Medine, are celebrated for their polite demeanor and readiness to assist, making travelers feel genuinely welcome. From the reception to general queries, the staff displays a remarkable command of English, ensuring seamless communication and comfort for international visitors. The overall sentiment is overwhelmingly positive, with the hotel's employees contributing significantly to the guest experience, leaving a memorable impression that complements the spotless accommodations.
No, Hotel Hayat Hills doesn't have any pool.
No, a spa isn't available at Hotel Hayat Hills.
No, Hotel Hayat Hills doesn't allow dogs.
Yes, parking facilities are available at Hotel Hayat Hills.