Mercure Kuala Lumpur Glenmarie
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Summary of reviewsMercure Kuala Lumpur Glenmarie impresses guests with a blend of modern comfort and strategic location, making it particularly suitable for business travelers and families. Nestled on the quieter outskirts of Kuala Lumpur, it offers easy access to Shah Alam, Subang Jaya and the Subang Airport, while being near amenities like shopping malls, restaurants and grocery stores. Although situated in an industrial area, its proximity to wedding halls, training centers and business offices is a plus, despite some inconveniences such as road closures and nighttime construction.
The hotel features contemporary rooms that are consistently praised for their cleanliness, design and comfort. Guests appreciate the calm, relaxing decor and modern amenities, including mini-fridges, large TVs and comfortable sofas. The high water pressure in showers and comfortable beds enhance the overall stay. Minor issues like room layout and cleanliness glitches are generally outweighed by positive feedback on the overall room quality and value for money.
Breakfast at the hotel garners mixed reviews, yet leans toward positive. Guests commend the variety and quality with particular favorites like Nasi Lemak and waffles. However, suggestions for more diverse options and improved dish quality highlight areas for enhancement. Dinner experiences similarly have a balance of commendations for taste and room service quality, albeit marred by limited menu choices and occasional dish preparation issues.
The hotel's dedication to cleanliness is frequently highlighted with both rooms and common areas well-maintained, contributing to a serene environment. Some minor lapses in thoroughness occasionally arise but do little to detract from the overall impression of a spotless facility.
Staff at Mercure Kuala Lumpur Glenmarie are lauded for their friendliness and professionalism, though occasional lapses in responsiveness and efficiency are noted. Positive interactions with front desk personnel, housekeeping and room service staff significantly enhance the guest experience, underscoring a welcoming and accommodating atmosphere.
The WiFi service stands out for its speed and reliability, though the TV offerings could be more extensive. The gym is well-regarded for its cleanliness and adequate equipment, making it suitable for maintaining fitness routines. The rooftop pool, while small, is clean and family-friendly, equipped with a covered children's pool.
Ample and free parking, combined with the hotel's overall family-friendly amenities—such as spacious rooms, connecting options, a playground and a kid's pool—make it an attractive choice for families. Guests rate the beds highly for comfort and support, contributing to restful stays.
In summary, Mercure Kuala Lumpur Glenmarie successfully delivers a four-star hospitality experience with its modern facilities, accommodating staff and convenient location, ensuring a comfortable and pleasant stay for its guests.
Categories
The hotel features contemporary rooms that are consistently praised for their cleanliness, design and comfort. Guests appreciate the calm, relaxing decor and modern amenities, including mini-fridges, large TVs and comfortable sofas. The high water pressure in showers and comfortable beds enhance the overall stay. Minor issues like room layout and cleanliness glitches are generally outweighed by positive feedback on the overall room quality and value for money.
Breakfast at the hotel garners mixed reviews, yet leans toward positive. Guests commend the variety and quality with particular favorites like Nasi Lemak and waffles. However, suggestions for more diverse options and improved dish quality highlight areas for enhancement. Dinner experiences similarly have a balance of commendations for taste and room service quality, albeit marred by limited menu choices and occasional dish preparation issues.
The hotel's dedication to cleanliness is frequently highlighted with both rooms and common areas well-maintained, contributing to a serene environment. Some minor lapses in thoroughness occasionally arise but do little to detract from the overall impression of a spotless facility.
Staff at Mercure Kuala Lumpur Glenmarie are lauded for their friendliness and professionalism, though occasional lapses in responsiveness and efficiency are noted. Positive interactions with front desk personnel, housekeeping and room service staff significantly enhance the guest experience, underscoring a welcoming and accommodating atmosphere.
The WiFi service stands out for its speed and reliability, though the TV offerings could be more extensive. The gym is well-regarded for its cleanliness and adequate equipment, making it suitable for maintaining fitness routines. The rooftop pool, while small, is clean and family-friendly, equipped with a covered children's pool.
Ample and free parking, combined with the hotel's overall family-friendly amenities—such as spacious rooms, connecting options, a playground and a kid's pool—make it an attractive choice for families. Guests rate the beds highly for comfort and support, contributing to restful stays.
In summary, Mercure Kuala Lumpur Glenmarie successfully delivers a four-star hospitality experience with its modern facilities, accommodating staff and convenient location, ensuring a comfortable and pleasant stay for its guests.
Hotel with Swimming Pool
The Mercure Kuala Lumpur Glenmarie is tagged as a hotel and features swimming pool facilities. It is a popular option for those seeking hotels with pools.
Rooftop Pool Outdoor Pool
Location of the pool: Outdoor pool
In the pool there is also:
an area designated for children
When is the pool open? All year
Show more...Business Hotel
This hotel provides a comfortable stay with essential amenities for business travelers. While specific details on meeting spaces are limited in the provided data, its positive reviews and convenient location make it a reasonable choice.
Hotel with Parking
The hotel has parking. It offers a relaxing environment with golf course views, providing ample parking for guests.
Accessible Hotel
Mercure Kuala Lumpur Glenmarie is noted for being wheelchair accessible. As an Accor brand hotel, it adheres to specific standards for guest accessibility.
Hotel with Outdoor Pool
Mercure Kuala Lumpur Glenmarie features a well-maintained outdoor pool, ideal for a refreshing swim. The pool area is surrounded by greenery, providing a relaxing atmosphere.
Hotel with Rooftop Pool
Offers a rooftop pool for guests to relax and unwind. The hotel's modern amenities and convenient location make it a good choice for travelers. The pool area provides a refreshing escape with city views.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Free Wi-Fi
Cheap Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Mercure Kuala Lumpur Glenmarie offers a peaceful retreat with its quiet surroundings, situated on the outskirts of Kuala Lumpur, helping guests avoid the city's peak hour traffic. It is conveniently located near Shah Alam, Subang Jaya and the Subang Airport, making it an excellent choice for those attending events or with academic or business activities in these areas. The hotel is also close to amenities such as shopping malls, restaurants, grocery stores and a DIY shop, ensuring guests have easy access to everything they need.
Although the hotel's location in an industrial area of Glenmarie might be considered a bit far from the main tourist spots and malls, it benefits from being near several wedding halls, training centers and business offices. Some guests noted difficulties with road closures and construction at night, particularly for those traveling back from the city center, but overall found the location convenient for specific needs.
The Mercure hotel is modern, offering clean and cosy rooms with many guests appreciating the comfortable beds and high water pressure in the showers. While some found the room size and bathroom layout a bit cramped or lacking in hooks and storage space, the overall condition of the hotel was praised for its newness and nice decor. There were some minor issues with room cleanliness and the check-in process, but the friendly and helpful staff made up for it.
Breakfast received mixed reviews due to the limited choices, although the food was generally good. The strategic location next to a shopping mall and various eateries provided plenty of alternatives for dining. Overall, the Mercure Kuala Lumpur Glenmarie is considered a good value for money, especially for those with business or events in the nearby areas.
The breakfast at Mercure Kuala Lumpur Glenmarie receives mixed reviews, but leans towards more positive feedback. Many guests appreciate the delicious and varied options available, noting the Nasi Lemak and waffles as standout items. The quality of the food is frequently praised with some guests finding the breakfast to be excellent and superb. A number of reviewers highlight that the breakfast is good value for money and they appear satisfied with the local and continental food offerings.
However, several guests feel that the breakfast spread could benefit from increased variety, particularly with Malaysian foods and desserts like cake and pudding. There's also mention of certain dishes being bland or tasteless, particularly the sambal for the Nasi Lemak. Some reviewers point out that the buffet can lack enough meat options and that the food tends to be repetitive over multiple days. A few guests have mentioned that the food could be kept warmer and that refills are sometimes slow, affecting their experience.
Overall, while the breakfast is generally regarded as enjoyable and sufficient, there is room for improvement in terms of variety, freshness and service efficiency. Guests seem to appreciate the effort but hope for a broader selection and better attention to detail in the future.
The dinner experience at Mercure Kuala Lumpur Glenmarie receives mixed reviews. Guests generally found the food to be nice with specific praise for room service offerings, such as sandwiches and mushroom soup. Many highlighted the overall quality of the food, calling it delicious and noting positive experiences, especially during Iftar. However, the hotel's dining options at the restaurant were criticized for being very limited and some dishes, like the fried rice and deep-fried chicken, were described as tasteless. There were also instances of overcooked steak and incorrect room service deliveries. Despite these issues, the staff, particularly the chef, received commendations for their kindness and attentiveness, especially in accommodating special requests during breakfast.
The rooms at Mercure Kuala Lumpur Glenmarie generally receive positive feedback from guests, highlighting their cleanliness, modern design and comfort. Guests frequently mention that the rooms are clean, spacious and well-maintained, providing a sense of luxury and value for money. The design and layout of the rooms are often appreciated for being unique, functional and modern with some noting the calming and relaxing decor. Many guests find the beds to be comfortable, enhancing their overall stay.
Rooms offer various amenities such as mini-fridges, large TVs and comfortable sofas, which contribute to a cozy atmosphere. Additionally, the hotel is fairly new, which translates to modern facilities and well-maintained rooms. The separate shower, toilet and sink areas receive mixed reviews; some find it functional, while others do not favor the setup.
However, there are occasional mentions of minor issues such as rooms being hot, room service delays and some amenities not being replenished or functioning properly. Some guests also experienced delays in room readiness during check-in times. Despite these few drawbacks, the overall consensus is that the rooms meet guests' expectations and provide a comfortable and pleasant stay.
The beds at Mercure Kuala Lumpur Glenmarie received high praise from guests, highlighting their comfort and coziness. Reviews emphasized the newly bought and well-maintained condition of the beds with comfortable sheets adding to a pleasurable sleeping experience. The availability of plenty of pillows, most of which were described as comfortable and supportive, contributed to restful nights and relief from stiff necks for some guests.
Many appreciated the wide, double beds in spacious rooms, which allowed for a good night's sleep. Guests frequently noted that the beds were extremely comfortable with several describing them as perfect, cozy and nice. The overall setup of the rooms, including the beds, received positive feedback and the cleanliness was consistently mentioned as an added bonus.
However, a few guests mentioned issues such as soft mattresses that affected their sleep quality and beds made up of two single mattresses instead of a single queen-sized bed. Despite these minor concerns, the overwhelming sentiment is that the beds at this hotel guarantee a relaxing and enjoyable stay.
The Mercure Kuala Lumpur Glenmarie consistently impresses guests with its impeccable cleanliness. Many reviewers highlight the hotel as being exceptionally clean and well-maintained with several referencing its new and modern appearance. The rooms, in particular, receive high praise for their tidiness, comfort and functionality. Guests often describe the hotel's environment as clean and serene, enhancing their overall experience.
The ambiance of the hotel is frequently noted as positive with a calming decor that adds to its appeal. Additionally, the hotel's amenities, including various utilities and room facilities, are emphasized as being in good working condition and contributing to a comfortable stay.
Despite some minor criticisms, such as occasional areas not being vacuumed thoroughly and some issues with carpets, most feedback on cleanliness is overwhelmingly positive. The hotel’s housekeeping generally receives commendations for keeping both rooms and common areas spotless.
Overall, the Mercure Kuala Lumpur Glenmarie leaves a strong impression with its dedication to cleanliness and modern accommodations, offering a comfortable and inviting atmosphere for its guests.
The staff at Mercure Kuala Lumpur Glenmarie receive praise for their friendliness and professionalism. Many guests have noted the front desk staff are generally accommodating, though occasionally inexperienced and there are instances where reception does not answer phone calls promptly. Housekeeping is consistently described as prompt, good and professional. Room service is notably fast and excellent with enthusiastic waitstaff contributing to a positive dining experience. Security staff also demonstrate professionalism.
Guests highlight staff across various roles as accommodating, pleasant, helpful and polite with bellboys receiving specific mention for their friendliness. However, some dissatisfaction surfaces related to staff not assisting with luggage and mixed feelings about the reception staff's efficiency and approachability.
Overall, the staff at Mercure Kuala Lumpur Glenmarie are described as helpful and kind, contributing positively to the hotel's hospitality and service quality. While there are occasional lapses in professionalism and responsiveness, the general consensus is that the staff are a welcoming and supportive presence.
The Mercure Kuala Lumpur Glenmarie offers a commendable WiFi experience for its guests with several reviews highlighting the good coverage, strong quality and impressive speed of the connection. Guests consistently mention that the WiFi is stable, reliable and ranks among the fastest in the local market. The internet speed is frequently praised as being very fast with no significant issues reported. This makes it an ideal spot for travelers who require seamless and efficient connectivity.
However, the hotel's television services receive notably less favorable feedback. Many reviews point out a limited selection of channels, particularly for foreign guests and frequent issues with TV connections, including disconnections and bad reception. There are also specific mentions of an absence of cartoon channels and general dissatisfaction with the variety and reliability of TV programming.
In summary, while the TV services at Mercure Kuala Lumpur Glenmarie may leave room for improvement, the hotel's WiFi delivers a high-speed and dependable internet experience that is well regarded by its guests.
The gym at Mercure Kuala Lumpur Glenmarie consistently receives positive feedback from guests. It is frequently noted for being clean and well-maintained, offering a pleasant environment for workouts. The gym is equipped with all the basic equipment necessary for a standard fitness routine and its accessibility within the hotel is also a point of convenience. The overall impression is that it provides an efficient and effective space for guests looking to maintain their fitness while traveling.
The pool area at Mercure Kuala Lumpur Glenmarie is widely appreciated for its cleanliness and convenience. It features a rooftop pool that is notably well-maintained, providing a pleasing ambiance for guests. The presence of a children’s pool, covered with a roof, ensures that young guests can enjoy themselves regardless of the weather. While the main pool is small and sometimes crowded, it remains a comfortable and enjoyable space, ideal for families with kids. The pool area extends its hours until midnight, offering flexibility for late-night swims. Despite its modest size, the pool receives positive feedback for being clean and perfect for a refreshing dip.
Mercure Kuala Lumpur Glenmarie offers ample and convenient parking options. The parking is free for hotel guests, making it an attractive feature for those traveling with their own vehicles. The parking areas, both underground and outdoor, are spacious and well-maintained. Helpful security guards add an extra layer of safety and parking is fairly easy to validate with some areas not requiring validation tickets. The availability of basement parking is a plus with large bays that accommodate vehicles easily. The parking scene is especially smooth on weekends when it is free, ensuring that guests can park without additional costs. Overall, the hotel provides a secure, ample and cost-effective parking experience.
Mercure Kuala Lumpur Glenmarie is highly regarded as a family-friendly hotel, making it an ideal choice for families traveling with children. Many guests appreciated the spacious rooms and convenient connecting room options that easily accommodated their entire family. The hotel boasts a well-maintained playground and a dedicated kids pool, thoughtfully covered with a roof, ensuring children have plenty of opportunities to play and swim regardless of the weather.
Parents found the hotel's location convenient for exploring local attractions, further adding to its appeal for family trips. Despite a minor drawback of lacking a cartoon channel, the hotel’s child-friendly amenities and ample seating areas compensated well, allowing families to relax comfortably.
The hotel staff received praise for their accommodating and friendly nature, contributing to a warm and inviting atmosphere that made family stays even more enjoyable. Additionally, the onsite fine dining options catered to all age groups, enhancing the overall experience for families.
Overall, Mercure Kuala Lumpur Glenmarie comes highly recommended for those seeking a hassle-free, family-centric stay with ample amenities designed to keep children entertained and the whole family comfortably together.
Mercure Kuala Lumpur Glenmarie offers a modern and stylish experience, fitting for its four-star rating. The hotel is new and well-maintained, garnering praise for its cleanliness and overall look. Guests find it reasonable and value for money with some describing it as an excellent four-star hotel.
Despite its sleek appearance and generally positive feedback on service, there are mixed feelings about the breakfast. While some guests found the breakfast unexpectedly delicious and worth the price, others felt it was basic and more akin to a three-star offering. However, the staff and cleanliness have been acknowledged as consistent with its four-star status.
Reception and room service receive commendations, contributing to the impression of a quality stay. Although there are a few remarks about staff attitude and some questioning if it truly meets four-star standards, the overall sentiment is that Mercure Kuala Lumpur Glenmarie delivers a good value experience for a modern four-star hotel.
Mercure Kuala Lumpur Glenmarie appears to be a strong contender among hotels catering to business travelers. Reviews highlight its efficient check-in process, ensuring minimal delays upon arrival. Its location, described as a quiet business area, seems ideal for those seeking a tranquil setting for business trips, conferences or other related events. Guests have noted its suitability for business purposes, whether for short working trips or longer stays aimed at servicing local factories. The spacious, clean rooms provide a comfortable environment conducive to productivity. Overall, it's an excellent choice for those prioritizing a hotel that caters to a professional, work-focused clientele.
The outdoor pool at Mercure Kuala Lumpur Glenmarie receives a mix of feedback from guests with several highlights that stand out. Many guests appreciate the cleanliness and maintenance of the pool, adding to the enjoyable experience. The rooftop setting adds a unique charm, offering scenic views and a pleasant ambiance. Families particularly note the presence of a children's pool, providing a safe area for younger guests to splash around. However, some guests feel that the pools, including the rooftop options, are on the smaller side, which may not cater well to those seeking more expansive swimming areas. Overall, the pool areas are considered adequate and provide a delightful spot for relaxation.
Mercure Kuala Lumpur Glenmarie has garnered favorable reviews for creating an ideal atmosphere for couples seeking a romantic getaway. The hotel offers a quiet and lovely environment, making it a charming choice for new couples and those looking to rekindle their romance. Guests have praised the romantic setup in the rooms, highlighted by beautiful decor specifically designed for couples. Although some found the separated bathroom and toilet setup a bit odd, the overall ambiance and new services available contribute to a romantic and memorable stay. This makes the hotel not only a perfect spot for a romantic stay but also a great place for couples' get-togethers.
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Location
Although the hotel's location in an industrial area of Glenmarie might be considered a bit far from the main tourist spots and malls, it benefits from being near several wedding halls, training centers and business offices. Some guests noted difficulties with road closures and construction at night, particularly for those traveling back from the city center, but overall found the location convenient for specific needs.
The Mercure hotel is modern, offering clean and cosy rooms with many guests appreciating the comfortable beds and high water pressure in the showers. While some found the room size and bathroom layout a bit cramped or lacking in hooks and storage space, the overall condition of the hotel was praised for its newness and nice decor. There were some minor issues with room cleanliness and the check-in process, but the friendly and helpful staff made up for it.
Breakfast received mixed reviews due to the limited choices, although the food was generally good. The strategic location next to a shopping mall and various eateries provided plenty of alternatives for dining. Overall, the Mercure Kuala Lumpur Glenmarie is considered a good value for money, especially for those with business or events in the nearby areas.
Breakfast
However, several guests feel that the breakfast spread could benefit from increased variety, particularly with Malaysian foods and desserts like cake and pudding. There's also mention of certain dishes being bland or tasteless, particularly the sambal for the Nasi Lemak. Some reviewers point out that the buffet can lack enough meat options and that the food tends to be repetitive over multiple days. A few guests have mentioned that the food could be kept warmer and that refills are sometimes slow, affecting their experience.
Overall, while the breakfast is generally regarded as enjoyable and sufficient, there is room for improvement in terms of variety, freshness and service efficiency. Guests seem to appreciate the effort but hope for a broader selection and better attention to detail in the future.
Dinner
Rooms
Rooms offer various amenities such as mini-fridges, large TVs and comfortable sofas, which contribute to a cozy atmosphere. Additionally, the hotel is fairly new, which translates to modern facilities and well-maintained rooms. The separate shower, toilet and sink areas receive mixed reviews; some find it functional, while others do not favor the setup.
However, there are occasional mentions of minor issues such as rooms being hot, room service delays and some amenities not being replenished or functioning properly. Some guests also experienced delays in room readiness during check-in times. Despite these few drawbacks, the overall consensus is that the rooms meet guests' expectations and provide a comfortable and pleasant stay.
Beds
Many appreciated the wide, double beds in spacious rooms, which allowed for a good night's sleep. Guests frequently noted that the beds were extremely comfortable with several describing them as perfect, cozy and nice. The overall setup of the rooms, including the beds, received positive feedback and the cleanliness was consistently mentioned as an added bonus.
However, a few guests mentioned issues such as soft mattresses that affected their sleep quality and beds made up of two single mattresses instead of a single queen-sized bed. Despite these minor concerns, the overwhelming sentiment is that the beds at this hotel guarantee a relaxing and enjoyable stay.
Cleanliness
The ambiance of the hotel is frequently noted as positive with a calming decor that adds to its appeal. Additionally, the hotel's amenities, including various utilities and room facilities, are emphasized as being in good working condition and contributing to a comfortable stay.
Despite some minor criticisms, such as occasional areas not being vacuumed thoroughly and some issues with carpets, most feedback on cleanliness is overwhelmingly positive. The hotel’s housekeeping generally receives commendations for keeping both rooms and common areas spotless.
Overall, the Mercure Kuala Lumpur Glenmarie leaves a strong impression with its dedication to cleanliness and modern accommodations, offering a comfortable and inviting atmosphere for its guests.
Staff
Guests highlight staff across various roles as accommodating, pleasant, helpful and polite with bellboys receiving specific mention for their friendliness. However, some dissatisfaction surfaces related to staff not assisting with luggage and mixed feelings about the reception staff's efficiency and approachability.
Overall, the staff at Mercure Kuala Lumpur Glenmarie are described as helpful and kind, contributing positively to the hotel's hospitality and service quality. While there are occasional lapses in professionalism and responsiveness, the general consensus is that the staff are a welcoming and supportive presence.
Wi-Fi
However, the hotel's television services receive notably less favorable feedback. Many reviews point out a limited selection of channels, particularly for foreign guests and frequent issues with TV connections, including disconnections and bad reception. There are also specific mentions of an absence of cartoon channels and general dissatisfaction with the variety and reliability of TV programming.
In summary, while the TV services at Mercure Kuala Lumpur Glenmarie may leave room for improvement, the hotel's WiFi delivers a high-speed and dependable internet experience that is well regarded by its guests.
Gym
Pool
Parking
Family
Parents found the hotel's location convenient for exploring local attractions, further adding to its appeal for family trips. Despite a minor drawback of lacking a cartoon channel, the hotel’s child-friendly amenities and ample seating areas compensated well, allowing families to relax comfortably.
The hotel staff received praise for their accommodating and friendly nature, contributing to a warm and inviting atmosphere that made family stays even more enjoyable. Additionally, the onsite fine dining options catered to all age groups, enhancing the overall experience for families.
Overall, Mercure Kuala Lumpur Glenmarie comes highly recommended for those seeking a hassle-free, family-centric stay with ample amenities designed to keep children entertained and the whole family comfortably together.
4 Star
Despite its sleek appearance and generally positive feedback on service, there are mixed feelings about the breakfast. While some guests found the breakfast unexpectedly delicious and worth the price, others felt it was basic and more akin to a three-star offering. However, the staff and cleanliness have been acknowledged as consistent with its four-star status.
Reception and room service receive commendations, contributing to the impression of a quality stay. Although there are a few remarks about staff attitude and some questioning if it truly meets four-star standards, the overall sentiment is that Mercure Kuala Lumpur Glenmarie delivers a good value experience for a modern four-star hotel.
Business
Outdoor Pool
Romantic
Yes, Mercure Kuala Lumpur Glenmarie has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Mercure Kuala Lumpur Glenmarie.
No, Mercure Kuala Lumpur Glenmarie doesn't allow dogs.
Yes, parking facilities are available at Mercure Kuala Lumpur Glenmarie.
Yes, Mercure Kuala Lumpur Glenmarie has a gym.
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