Accessible HotelThis hotel offers dedicated Accessible Queen Rooms and Accessible Two Bedroom Interconnecting Family Rooms, each with an accessible bathroom. It ensures facilities for disabled guests, providing a comfortable and convenient experience.
Show more
Summary of reviews related to the 'Accessible' categoryHotel TOTTO Wollongong presents a mixed bag of accessibility experiences for guests with disabilities. On the positive side, the hotel boasts a convenient and central location, making it easy to access the city center, shops and the beach. Guests appreciated the digital self-check-in and check-out processes, which were described as easy and efficient and the 24-hour check-in option adds to the convenience. Availability of accessible facilities and easy access with an elevator were also noted as helpful features.
However, there were a few areas where improvements could be made. The parking, while convenient, lacked coverage in the designated disabled area and some guests found the room insufficiently spacious for mobility aids such as walkers. The need to rearrange room layouts points to potential improvements in spatial design. Mixed reviews about the staff's behavior suggest variability in customer service, highlighting some instances of both lovely, helpful interactions and less favorable experiences.
To further improve accessibility, clearer communication regarding amenities and specific needs during the booking and check-in process could enhance the overall experience for guests with disabilities.
Show moreRead review summaries for all categories
