Crossways is highly praised for its serene and picturesque countryside location, making it an ideal base for exploring attractions like Glastonbury Tor, Wells and Cheddar. The tranquil setting provides a peaceful retreat, boasting stunning views and a calming ambiance, perfect for those seeking a getaway from city life. The picturesque surroundings complement the convenience of being close to key attractions, offering both seclusion and accessibility.
The breakfast service at Crossways receives commendation for its quality and variety, featuring both continental and freshly cooked options. Guests particularly enjoyed dishes like Eggs Benedict and the full English breakfast. Although there were minor suggestions for improvements, such as more variety and better-organized service, the breakfast experience is well-regarded overall.
Dinner experiences are largely positive, highlighted by delicious food and good portion sizes. Dishes like the steak and ale pie stood out and the restaurant ambiance contributed to a pleasant dining atmosphere. While there were occasional inconsistencies in service and menu availability, the majority of guests found the dinner experience enjoyable and convenient.
The rooms at Crossways receive consistent praise for their spaciousness, cleanliness and modern amenities. Guests appreciate the large, well-decorated rooms, some offering picturesque views of Glastonbury Tor. The four-poster rooms are particularly noted for their tranquility and charm. While minor maintenance issues were reported, the overall room experience is highly positive, offering great value for a comfortable stay.
Cleanliness at Crossways is generally well-maintained with many guests noting spotless rooms and tidy public areas. However, there are occasional reports of lapses in housekeeping standards, suggesting a need for improved attention to detail.
The hotel staff are frequently praised for their friendliness, professionalism and efficiency. Guests highlight the warm welcome and helpfulness of the staff, contributing positively to the overall experience. Despite some instances of undertrained younger staff and occasional overwork, the general consensus is that the staff enhance the welcoming atmosphere at Crossways.
WiFi service at Crossways is reliable and consistently available, meeting most guests' needs effectively. The provision of free WiFi is appreciated with only a few isolated issues reported.
Parking facilities at Crossways are highly praised for their ample capacity, ease of access and security. Guests appreciate the thoughtful addition of EV charging stations and the convenience of on-site parking.
Families find Crossways to be a welcoming and accommodating hotel with spacious and comfortable rooms suited for family stays. The relaxed, family-friendly atmosphere, combined with attentive staff, ensures a pleasant experience for both adults and children.
While no specific details about golf amenities are provided, the stunning surroundings and picturesque vistas are frequently mentioned as enhancing the overall guest experience.
The beds at Crossways are frequently highlighted for their comfort and size, contributing to a good night's sleep. Despite some occasional complaints about mattress firmness or pillow quality, the majority of guests find the beds to be very comfortable.
Despite these overall positive aspects, there is a noted gap between the hotel's advertised five-star status and guest expectations. Some guests feel the hotel does not fully meet five-star standards, particularly in value for money and certain service aspects. Nonetheless, Crossways offers a generally satisfying experience with its beautiful setting, quality amenities and friendly staff.
The Swan Hotel, Wells, Somerset - The Coaching Inn Group, situated in the city's historic heart, earns accolades for its exceptional location opposite Wells Cathedral and near other notable attractions like the Bishop's Palace. Guests praise its central positioning, enabling easy exploration of local sights, dining and shopping with on-site parking adding to the convenience.
Breakfast at The Swan Hotel is well-regarded, particularly the Full English breakfast, noted for its superb quality and variety. The setting and service receive positive mentions, although minor improvements like offering more diverse continental options could further enhance the experience.
Dining experiences are typically positive with high-quality, well-presented meals served in a charming oak dining room and a pleasant garden area. While some guests point out the limited menu and occasional slow service, the overall feedback reflects delicious food and a good atmosphere, complemented by reasonable prices.
The hotel rooms are appreciated for their spaciousness, comfort and tasteful decor, often blending traditional charm with modern amenities. Many rooms offer stunning views of Wells Cathedral, further enhancing the overall ambiance. However, some areas could benefit from updates and soundproofing improvements to address occasional noise issues.
Cleanliness at the hotel generally meets guests' expectations with most finding their rooms and public areas well-maintained. Nevertheless, there are isolated reports of less-than-ideal conditions like stained carpets and dusty areas, particularly in bathrooms, suggesting room for improvement in housekeeping.
The staff at The Swan Hotel is frequently highlighted as a significant asset, noted for their friendliness, professionalism and helpfulness. The hands-on management and attentive service across dining and front desk areas contribute to a welcoming and comfortable stay.
WiFi at the hotel receives mixed reviews with some guests enjoying strong and fast connections while others experience unreliable and weak signals, particularly in certain rooms.
Parking is a valued feature, but the limited and tight car park can pose challenges, especially for larger vehicles and guests are advised to arrive early to secure a spot.
For families, while the hotel offers some appreciated amenities and a sense of being part of a family, there is a call for more dedicated family-friendly accommodations and services.
The nightlife experience around The Swan Hotel is varied with its peaceful atmosphere ideal for those seeking tranquility, though nearby bars and live music can lead to occasional nighttime noise. The hotel's terrace, offering scenic views and drinks, is a highlight for many.
Lastly, the beds at the hotel are frequently described as very comfortable, contributing to a restful stay. The variety of large and elegant bed options, including four-poster beds, enhances the luxurious feel of the rooms, despite a few mentions of hard mattresses.
Overall, The Swan Hotel provides a charming and comfortable base for exploring Wells with its location, dining and attentive staff standing out as key strengths.
Categories
Romantic
Golf
Boutique-Style
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-2 out of 2 hotels in and around Shepton Mallet