Accessible HotelThis hotel offers comprehensive wheelchair accessibility throughout its grounds. It provides an accessible room with an 80-centimeter bathroom door width, outdoor accessible pathways with a platform and a width of 3.3 meters or more, fixed ramps and handrails, and an accessible lift with braille. Public toilets are equipped with fixed or revolving grab bars and commode chairs. The hotel also permits guide dogs.
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Summary of reviews related to the 'Accessible' categorySun Moon Lake Hotel provides various accessibility features that cater to guests with disabilities and elderly visitors. The staff is notably attentive, offering mobility assistance such as shower chairs and rental wheelchairs, which enhances the convenience for those who wish to explore the nearby lake promenade. The hotel rooms are wheelchair accessible, ensuring a comfortable stay for guests with mobility issues.
However, there are a few areas where the hotel could improve its accessibility. Some rooms have steps leading to the corridors and the prevalence of tatami floors could pose a tripping hazard, especially for elderly guests. Although an accessible room is available, it lacks window space, which may not be ideal for all guests. Additionally, the elevator is described as too small and there's a slight inconvenience for those using pushcarts due to minor differences in levels.
Other concerns highlighted include occasional odors from old plumbing, poor air circulation in the basement and inadequate sound insulation. Despite these issues, the hotel maintains a level of accessibility that makes it a feasible option for travelers with disabilities, thanks to its helpful and considerate staff.
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