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Summary of reviewsAndaz Singapore, a Concept by Hyatt, is celebrated for its prime central location, ultimately offering seamless connectivity to key city areas and making it highly convenient for both tourists and business travelers. Situated directly above Bugis MRT Station, the hotel provides easy access to public transportation and nearby shopping areas. Its proximity to attractions such as Haji Lane and Arab Street further enhances its appeal. Guests also adore the stunning views and luxurious fittings with the rooftop bar and observatory deck being notable highlights.
The breakfast at Andaz Singapore stands out for its exceptional variety and quality, offering a diverse selection of Western and Asian dishes. The breakfast buffet receives accolades for its extensive options and beautifully presented items with standout offerings including pancakes, yogurt, freshly made waffles and local specialties. Despite being somewhat expensive, the high quality and friendly, attentive service make the breakfast experience worthwhile.
The hotel's rooms are frequently praised for their spacious, modern design and breathtaking views, especially from higher floors. The rooms are well-equipped with amenities like fridges, coffee machines and walk-in wardrobes, adding to their luxurious feel. Cleanliness is another strong point with housekeeping maintaining high standards and ensuring a fresh environment. Even with occasional minor issues, the overall sentiment reflects exceptional care and maintenance.
Guests consistently commend the staff for their friendliness, professionalism and willingness to assist. Key personnel are often mentioned for their outstanding service, which significantly enhances the guest experience. Even though some interactions fall short, the majority of reviews highlight the staff's dedication to creating a welcoming and pleasant atmosphere.
The pool on the 25th floor adds to the hotel’s allure with its exceptional city views and well-maintained facilities. Despite its small size and the need for advanced booking due to current restrictions, the stunning scenery and clean environment make it a delightful feature.
Families find Andaz Singapore particularly accommodating with amenities like free snacks and interconnecting rooms adding convenience for those traveling with children. The well-arranged space and thoughtful details ensure a comfortable and enjoyable stay for all ages.
The beds at Andaz Singapore receive high praise for their exceptional comfort and impressive size, contributing to a restful stay. This, combined with the beautiful room views, cleanliness and the hotel's convenient location, makes for a highly satisfying sleeping experience.
Overall, Andaz Singapore A Concept by Hyatt provides a luxurious and comfortable experience that primarily meets the expectations of a five-star hotel. While there are occasional service lapses, the high quality of the accommodations, amenities and attentive staff generally ensure a memorable and enjoyable stay. Show more
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Categories
Luxury Hotel
Housed in a striking building, Andaz Singapore offers a luxury lifestyle experience with a focus on local culture and design.
Hotel with Infinity Pool
The rooftop infinity pool at the Andaz offers amazing views of Singapore and features sun loungers and umbrellas for guests. Swim in the glimmering waters of this outstanding infinity pool and soak away your stress in an environment of high aesthetics and luxury while admiring Singapore’s skyline.
Hotel for Honeymoon
Andaz Singapore offers stylish accommodations and vibrant social spaces, providing a modern and romantic experience. Its rooftop bar and central location near Bugis Street offer stunning views and easy access to local attractions.
Hotel with Swimming Pool
Features a rooftop pool with panoramic city views. The hotel's stylish design and vibrant atmosphere complement the pool experience.
Infinity Pool Panoramic View Pool Outdoor Pool
Hotel with Free Wi-Fi
Andaz Singapore offers modern accommodations with reliable Wi-Fi services. Its stylish design and convenient location make it a preferred choice for tech-savvy travelers.
Accessible Hotel
This hotel offers accessible guest rooms with mobility features, including doorways with 32 inches (0.81 m) of clear width. Accessible hotel areas include restaurants, the registration desk, public entrance, meeting rooms, ballrooms, swimming pool, fitness center, public restrooms, and concierge desk. Accessible self-parking and transportation with advance notice are also provided.
5-Star Hotel
Andaz Singapore is located in the historic Kampong Glam neighborhood. It features a skyline-ringed infinity pool and modern accommodations. The hotel provides a trendy and convenient base for exploring the city.
Hotel with Outdoor Pool
Andaz Singapore features a rooftop infinity pool on the 39th floor, offering impressive views of the city. The pool area provides a vibrant and stylish setting.
Hotel with Panoramic View Pool
Offers a rooftop infinity pool on the 25th floor with panoramic city views, including the Singapore Flyer and Gardens by the Bay. The pool area has a tranquil and exclusive atmosphere. The Sunroom next to the pool offers complimentary drinks and snacks.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Gym
Room Types
King RoomRest in this 38 sq m (409 sq ft) guestroom with a king-size bed, free minibar, en suite bathroom with shower (no bathtub), and floor-to-ceiling windows. Guests enjoy daily replenishment of complimentary minibar with snacks (excluding spirits).
Your views vary by room or suite location; images are for reference only.
Twin RoomRest in this 38 sq m (409 sq ft) guestroom with Hollywood twin beds, free minibar, en suite bathroom with shower (no bathtub), and floor-to-ceiling windows framing stunning views. Guest enjoy daily replenishment of complimentary minibar with snacks (excluding spirits). No extra bed allowed.
Your views vary by room or suite location; images are for reference only.
King Room with City ViewRelax in this 38 sq m (409 sq ft) guestroom with a king-size bed, en suite bathroom with shower (no bathtub), and floor-to-ceiling windows framing stunning views of Singapore’s skyline. Guests enjoy daily replenishment of complimentary minibar with snacks (excluding spirits). No extra bed allowed.
Your views vary by room or suite location; images are for reference only.
King SuiteUnwind in this 76 sq m (818 sq ft) guestroom with a king-size bed, and floor-to-ceiling windows framing stunning views of Singapore’s skyline and partial views of the sea. With an entrance leading into the bedroom, the Andaz Suite King features an additional living room, a bathtub, a powder room, a rain shower, and double sink vanities in the bathroom. Guests enjoy daily replenishment of complimentary minibar with snacks (excluding spirits).
Your views vary by room or suite location; images are for reference only.
King SuiteUnwind in this 76 sq m (818 sq ft) guestroom with a king-size bed, a day bed and floor-to-ceiling windows framing stunning views of Singapore’s skyline and partial views of the sea. The Andaz Residence Suite King features an additional living room and guest powder room, as well as a bathtub, a rain shower, a powder room, and double sink vanities in the bathroom. Guests enjoy daily replenishment of complimentary minibar with snacks (excluding spirits).
Your views vary by room or suite location; images are for reference only.
Deluxe King Room with Sea ViewRelax in this 42 sq m (452 sq ft) guestroom with a king-size bed, free minibar, en suite bathroom with shower (no bathtub), and floor-to-ceiling windows framing memerising sea views . Guests enjoy daily replenishment of complimentary minibar with snacks (excluding spirits).
Your views vary by room or suite location; images are for reference only.
Deluxe Twin Room with Sea ViewRelax in this 42 sq m (452 sq ft) guestroom with a Hollywood twin beds, free minibar, en suite bathroom with shower (no bathtub), and floor-to-ceiling windows framing memerising sea views. Guests enjoy daily replenishment of complimentary minibar with snacks (excluding spirits).
Your views vary by room or suite location; images are for reference only.
Deluxe Corner King Room with City ViewRelax in this 42 sq m (452 sq ft) corner guestroom with a king-size bed, free minibar, en suite bathroom with shower (no bathtub), and floor-to-ceiling windows framing stunning views of Singapore’s skyline. Guests enjoy daily replenishment of complimentary minibar with snacks (excluding spirits).
Your views vary by room or suite location; images are for reference only.
King Room with Heritage ViewRest in this 38 sq m (409 sq ft) guestroom with a king-size bed, en suite bathroom with shower (no bathtub), and floor-to-ceiling windows overlooking vibrant views of the Kampong Glam neighbourhood, where traditions, iconic heritage sites and urbanism meet. Guest enjoy daily replenishment of complimentary minibar with snacks (excluding spirits). No extra bed allowed.
Your views vary by room or suite location; images are for reference only.
Twin Room with Heritage viewRest in this 38 sq m (409 sq ft) guestroom with Hollywood twin beds, free minibar, en suite bathroom with shower (no bathtub), and floor-to-ceiling windows overlooking vibrant views of the Kampong Glam neighbourhood, where traditions, iconic heritage sites and urbanism meet. Guests enjoy daily replenishment of complimentary minibar with snacks (excluding spirits). No extra bed allowed.
Your views vary by room or suite location; images are for reference only.
Large King SuiteOffering free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The spacious suite offers air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Deluxe King RoomOffering free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned quadruple room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a wardrobe. The unit offers 1 bed.
Guest Reviews
8.7
Very Good
Location
Andaz Singapore, a Concept by Hyatt, boasts an enviable location that consistently impresses guests. Nestled centrally, it offers seamless access to key parts of the city, making it exceptionally convenient for both tourists and business travelers. The hotel is situated directly above Bugis MRT Station, providing guests with easy, underground access to comprehensive public transportation and the Bugis shopping area. Proximity to various malls, cafes and eateries, including halal food options, enhances the overall convenience.
The locale is perfect for exploring popular areas such as Haji Lane and Arab Street, all within walking distance. Visitors appreciate the ease of reaching notable attractions and the strategic positioning adjacent to major thoroughfares, which allows for swift commutes. Additionally, the hotel features stunning views and luxurious fittings, adding to the overall appeal. The rooftop bar and observatory deck further elevate the guest experience, making Andaz Singapore a prime choice for an accessible and comfortable stay.
Breakfast
Andaz Singapore A Concept by Hyatt offers an exceptional breakfast experience that stands out in variety and quality. Guests have praised the breakfast for its diverse selection, encompassing both Western and Asian dishes, continuously changing menus and beautifully presented options. Standout items include pancakes, yogurt and freshly made waffles. The breakfast spread is described as worth the extra cost with many noting the extremely friendly and accommodating staff.
The breakfast buffet is highlighted for its extensive array of choices, from local specialties to a mixture of Asian, European and Anglo-American breakfast items. Diners enjoy the atmosphere of the modern hotel and the convenience of its location near the subway. The quality and taste of food maintain high standards, even when delivered to the room. There is, however, a mention of a limited choice in Chinese-style breakfast and a need for more vegetarian options, possibly influenced by COVID-19 restrictions.
The overall breakfast experience is enhanced by attentive service with staff consistently described as friendly and efficient. While the breakfast can be somewhat expensive, the luxurious and stylish setting of the hotel adds to the enjoyable dining experience. Compliments extend to the broader amenities of the hotel, including its generous in-room mini-bar and dining credits.
Rooms
Andaz Singapore A Concept by Hyatt consistently impresses guests with its room offerings, praised for their beautiful, spacious and modern design. Many reviews highlight the stunning views from the rooms, especially from higher floors, giving guests breathtaking vistas of the city and bay. The rooms are described as exceptionally large, clean and well-equipped with thoughtful amenities like fridges, coffee machines and walk-in wardrobes.
Guests appreciate the functional and well-optimized space, noting that even the standard rooms feel luxurious due to their size and sleek, contemporary furnishings. The bathrooms are also a highlight with some reviews mentioning the spaciousness and separate loo, adding an extra level of comfort and convenience.
The lighting in the rooms is excellent, enhancing the modern and clean ambiance. Soundproofing ensures a quiet and peaceful stay, whether inside or outside the building. The design elements, such as the comfortable Southeast Asian style and the division of the room into nicely utilized sections, contribute to a satisfying overall experience.
Staff service is frequently commended with friendly and professional staff who are prompt in fulfilling requests and ensuring that rooms are always clean and well-maintained. Room service is described as superb, complementing the high-quality accommodations.
Overall, the spaciousness, cleanliness, modernity and stunning views from the rooms at Andaz Singapore make it an ideal choice for travelers seeking comfort and luxury in Singapore.
Beds
Andaz Singapore A Concept by Hyatt has garnered glowing praise for its exceptionally comfortable beds. Guests frequently highlight the beds as a significant highlight of their stay, noting them to be extremely comfortable, soft and even described as super comfy. Several guests were particularly impressed by the sheer size of the beds with some claiming them to be the biggest they had ever seen, even larger than a standard king-sized bed.
Many guests remarked on the overall coziness of the beds and the rooms, contributing to a restful and pleasant stay. One review noted that the beds and pillows stood out as the best among multiple hotels visited during their trip. Additionally, the comfort of the beds was complemented by positive comments about the room’s views of Singapore, as well as the cleanliness and convenient location of the hotel.
While the reviews were overwhelmingly positive, a few guests mentioned that the pillows could have been firmer and suggested requesting more suitable pillows for future stays to better match personal preferences. Despite this minor detail, the consensus reflects that Andaz Singapore provides a remarkably comfortable sleeping experience, living up to its five-star reputation.
Cleanliness
Andaz Singapore A Concept by Hyatt is widely praised for its commendable cleanliness and well-maintained facilities. Guests frequently mention the hotel's clean and upscale environment with rooms that are comfortable, spacious and meticulously cared for. Many positive reviews highlight the fresh, neat and pleasant-smelling rooms.
The hotel's housekeeping generally receives high marks with rooms made up each day to a high standard. Amenities like the swimming pool and breakfast spread are noted for being clean and well-organized. The facilities are also described as new and well-kept, enhancing the overall comfort and appeal of the hotel.
Despite these positives, some reviews point out areas needing improvement. There are a few reports of less-than-satisfactory cleanliness, mentioning issues such as dirty bathrobes, spider webs and remnants from previous guests. However, these instances seem to be exceptions rather than the norm.
Overall, the hotel's high level of cleanliness combined with good service, practical room design and a central location make it a favored choice for travelers seeking a comfortable stay. The impeccable service from the staff across various departments further enhances the experience, making guests feel well taken care of.
Staff
Andaz Singapore, a concept by Hyatt, consistently receives praise for its exceptional staff. Guests frequently comment on the friendliness, professionalism and helpful nature of the entire team. From the reception to housekeeping, staff members are often described as polite, kind and eager to assist with any needs. Specific names like Sylvia, Aafique, Nori, Jean, Tasha and Gab stand out for their outstanding service, leaving lasting impressions on visitors.
Despite the occasional feedback of inattentive or unfriendly interactions, the overall sentiment highlights the staff's dedication to creating a welcoming and pleasant atmosphere. Many guests appreciate the extra efforts made by the team, whether it’s providing a warm greeting and smile, accommodating special requests or ensuring a smooth check-in and check-out process. The attentiveness and professionalism extend throughout the hotel, contributing to a high level of service that enhances the guest experience.
The positive and cooperative attitude of the staff, combined with their readiness to go the extra mile, helps solidify Andaz Singapore's reputation as a top-notch destination. From friendly greetings to efficient problem-solving, the staff significantly contributes to the overall appeal of the hotel, making stays memorable and enjoyable for all guests.
Pool
The pool at Andaz Singapore A Concept by Hyatt receives generally positive reviews, highlighting its superb features and atmosphere. Located on the 25th floor, the pool offers exceptional views of the city, including landmarks like the Singapore Flyer. The scenery from the infinity pool is particularly praised, making it an inviting spot for relaxation and short breaks. The pool area and the rooftop cocktail bar are often described as fantastic with top-class facilities and a clean, well-maintained environment. Visitors appreciate the calm and enjoyable experience, noting the pool's cleanliness and not being overly crowded.
However, the pool's size is frequently mentioned as a downside with several reviewers noting it is small with limited sunbeds available. Due to its size and the current safe distancing measures, pool access may be restricted, necessitating advanced booking and potentially limiting usage time to one hour per day. Despite these constraints, the pool remains a delightful feature of the hotel, enhanced by the adjacent rooftop bar, which is lauded as one of the best in Singapore for its great cocktails and lovely ambiance.
Overall, while space might be a concern, the stunning views and excellent facilities elevate the pool experience at Andaz Singapore.
Family
Andaz Singapore A Concept by Hyatt proves to be an excellent choice for families looking to enjoy a relaxing and fulfilling vacation. Guests frequently praise the hotel's friendly and helpful staff, which contributes to an overall warm and welcoming atmosphere. The convenient location and stellar service further elevate the guest experience.
The hotel offers appealing amenities such as free snacks both in the rooms and at the central bar, which families particularly appreciate. Although some reviews mention that smaller children could benefit from having a designated play area, families of all sizes, including those with three members, still find plenty to enjoy.
The interconnecting rooms provide added convenience for families, allowing them to stay close together. Overall, the hotel caters well to both kids and adults, making it a highly recommended option for family stays in Singapore.
5 Star
The Andaz Singapore A Concept by Hyatt offers a prime location with convenient access to nearby restaurants. Many guests enjoy their stays, citing the hotel as very good and overall worthy of a five-star rating. However, the experience isn't universally glowing. Some guests note issues with service standards, mentioning that new staff appear to lack the expected level of hospitality and attentiveness. Check-in delays and an unsatisfactorily handled peak season were particularly frustrating for some. The breakfast selection also leaves something to be desired and there have been instances where staff did not seem motivated to go the extra mile. Comparisons with other high-end hotels like the Mandarin Oriental suggest some guests find alternatives more comfortable. Despite these mixed reviews, some guests express a positive overall impression and plan to return.
Luxury
'Andaz Singapore A Concept by Hyatt' is an upscale hotel that offers a luxurious and cozy experience, perfect for a top-notch city trip. The entire establishment projects a sense of high standards with its luxury fittings and beautifully designed rooms. Each room features high-end amenities, including a convenient drinking water tap which adds to the comfort. The presence of luxury soaps further enhances the feeling of being pampered. The hotel's overall luxurious vibe is highlighted by the "Hyatt touch," making it a standout destination in Singapore. However, the service can sometimes fall short of the expected friendliness and there are occasional delays in communication during emergencies. Despite these minor issues, Andaz Singapore remains a fantastic choice for those seeking a luxurious stay.
Yes, Andaz Singapore, By Hyatt has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Andaz Singapore, By Hyatt.
No, Andaz Singapore, By Hyatt doesn't allow dogs.
No, parking facilities aren't available at Andaz Singapore, By Hyatt.