Grand Mercure Singapore Roxy
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Summary of reviewsGrand Mercure Singapore Roxy in Singapore is highly regarded for its enviable location and exceptional convenience. Ideally situated near Changi Airport and between the airport and city center, the hotel offers seamless access to public transport, making it a prime choice for both short stopovers and extended stays. The surrounding Katong neighborhood enriches the experience with its Peranakan heritage, peaceful atmosphere and abundant local dining options. Guests also enjoy the proximity to multiple shopping centers and the East Coast Park, enhancing the overall appeal for those seeking comfort and convenience.
The breakfast offerings at the hotel are a highlight for many guests, featuring a generous buffet with a wide variety of Asian and European options, including gluten-free toast and fresh fruit. Although some reviewers mention limited choices and occasional issues with food quality and service, the friendly and efficient staff generally contribute positively to the breakfast experience.
Similar mixed feedback is received for the dinner experience with many guests praising the delicious food and excellent service, particularly room service. However, some find the selection basic and note the lack of halal options and limited availability after 10 pm. Nonetheless, the presence of a nearby hawker center and helpful staff willing to assist with outside food provides alternative dining convenience.
The rooms at Grand Mercure Singapore Roxy are frequently praised for their spaciousness, comfort and cleanliness. Guests appreciate the cozy beds, soundproofing and modern amenities, although some mention the decor feels dated and note minor issues like inadequate air conditioning or sticky carpets. The high standard of housekeeping and the affordability of the rooms contribute to a generally positive accommodation experience.
Cleanliness throughout the hotel is generally well-maintained with guests highlighting the tidy rooms and attentiveness of the housekeeping staff. Despite some reports of musty smells and dated decor, the consensus indicates a clean and comfortable stay.
Staff at the hotel are commended for their extraordinary service and friendliness. Efficient, courteous and helpful, the team, including the concierge, housekeeping and front desk staff, significantly enhance the guest experience. Personal touches, such as room decorations and complimentary sanitizing packs, add to the warm and welcoming atmosphere.
WiFi connectivity receives mixed reviews with some guests enjoying a strong and reliable connection while others experience poor connectivity and slow speeds. The absence of WiFi passwords and limited access to streaming services is noted, indicating room for improvement.
The gym and pool facilities are generally well-received with the gym praised for its well-maintained equipment and comfortable workout space, despite its small size and occasional early closures. The pool is appreciated for its cleanliness and relaxing environment, though the booking system and limited sun exposure are areas of concern.
Parking at the hotel, while complimentary, is limited and requires some planning. The hotel shuttle service has been inconsistent, adding slight inconvenience for guests.
Families find the hotel accommodating, enjoying the spacious family suites and connected rooms. The staff’s attentiveness and special touches for celebrations enhance the family-friendly atmosphere, making Grand Mercure Singapore Roxy a commendable choice for family stays.
Overall, Grand Mercure Singapore Roxy offers a strategically located, comfortable and family-friendly experience with positive feedback on its cleanliness, amenities and exceptional staff service. Despite minor areas for improvement, the hotel provides a reliable and pleasant stay for visitors.
Categories
The breakfast offerings at the hotel are a highlight for many guests, featuring a generous buffet with a wide variety of Asian and European options, including gluten-free toast and fresh fruit. Although some reviewers mention limited choices and occasional issues with food quality and service, the friendly and efficient staff generally contribute positively to the breakfast experience.
Similar mixed feedback is received for the dinner experience with many guests praising the delicious food and excellent service, particularly room service. However, some find the selection basic and note the lack of halal options and limited availability after 10 pm. Nonetheless, the presence of a nearby hawker center and helpful staff willing to assist with outside food provides alternative dining convenience.
The rooms at Grand Mercure Singapore Roxy are frequently praised for their spaciousness, comfort and cleanliness. Guests appreciate the cozy beds, soundproofing and modern amenities, although some mention the decor feels dated and note minor issues like inadequate air conditioning or sticky carpets. The high standard of housekeeping and the affordability of the rooms contribute to a generally positive accommodation experience.
Cleanliness throughout the hotel is generally well-maintained with guests highlighting the tidy rooms and attentiveness of the housekeeping staff. Despite some reports of musty smells and dated decor, the consensus indicates a clean and comfortable stay.
Staff at the hotel are commended for their extraordinary service and friendliness. Efficient, courteous and helpful, the team, including the concierge, housekeeping and front desk staff, significantly enhance the guest experience. Personal touches, such as room decorations and complimentary sanitizing packs, add to the warm and welcoming atmosphere.
WiFi connectivity receives mixed reviews with some guests enjoying a strong and reliable connection while others experience poor connectivity and slow speeds. The absence of WiFi passwords and limited access to streaming services is noted, indicating room for improvement.
The gym and pool facilities are generally well-received with the gym praised for its well-maintained equipment and comfortable workout space, despite its small size and occasional early closures. The pool is appreciated for its cleanliness and relaxing environment, though the booking system and limited sun exposure are areas of concern.
Parking at the hotel, while complimentary, is limited and requires some planning. The hotel shuttle service has been inconsistent, adding slight inconvenience for guests.
Families find the hotel accommodating, enjoying the spacious family suites and connected rooms. The staff’s attentiveness and special touches for celebrations enhance the family-friendly atmosphere, making Grand Mercure Singapore Roxy a commendable choice for family stays.
Overall, Grand Mercure Singapore Roxy offers a strategically located, comfortable and family-friendly experience with positive feedback on its cleanliness, amenities and exceptional staff service. Despite minor areas for improvement, the hotel provides a reliable and pleasant stay for visitors.
Hotel with Parking
Grand Mercure Singapore Roxy is mentioned multiple times for having free parking. This offers a convenient and cost-effective parking solution for guests, particularly in the East Coast area.
4-Star Hotel
Situated on the East Coast, this hotel offers a relaxing stay with its sea-facing rooms and proximity to local eateries. Its family-friendly amenities and convenient location make it a great choice for leisure travelers.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Grand Mercure Singapore Roxy boasts an enviable location that has garnered much appreciation from its guests. Situated close to Changi Airport, the hotel is a convenient option for travelers, offering an easy 20-minute trip by taxi or public transport. The hotel is also perfectly positioned between the airport and the city center, making it an excellent choice for both short stopovers and extended stays.
Guests highlight the seamless access to public transportation with bus stops and MRT stations nearby, facilitating easy exploration of the city. The neighborhood of Katong adds to the hotel's appeal, providing a rich blend of Peranakan heritage, cafes and unique shops. Additionally, the area is described as peaceful and quiet with plenty of local eateries offering a variety of delicious food options at reasonable prices.
Convenience is further enhanced by the hotel's proximity to multiple shopping centers, including Parkway Parade, I12 and Katong Shopping Centre, all within a short walking distance. For those looking to unwind, the East Coast Park and beach are also easily accessible, offering opportunities for leisurely strolls and recreational activities.
Overall, Grand Mercure Singapore Roxy's strategic location near amenities, public transport, shopping malls and food centers makes it an attractive destination for travelers seeking both comfort and convenience.
The breakfast experience at Grand Mercure Singapore Roxy has garnered a mixed array of feedback from guests. On the positive side, many reviews praised the breakfast as good, very good or fantastic, often highlighting the generous buffet setup and wide variety of food and drinks. Guests appreciated the delicious offerings such as creamy vegetable dishes, omelettes and the availability of Asian and European options. The breakfast was described as exceptional and tasty by numerous guests with some noting the inclusion of gluten-free toast and fresh fruits.
However, not all reviews were glowing. Some guests found the breakfast disappointing, citing limited choices, poor quality and certain dishes being served cold. The breakfast was occasionally described as basic or average with criticism about the lack of variety, especially for vegetarians and the absence of cheese, meat toppings and fresh bread. There were also mentions of long queues, rowdy environments and the service not matching the quality expected.
Despite these mixed reviews, the friendly and efficient staff were often commended, contributing positively to the overall breakfast experience. Although some guests found the breakfast expensive or not providing good value for money, the inclusive aspect of the buffet for certain room bookings did add a level of convenience. Overall, while there's room for improvement, the breakfast at Grand Mercure Singapore Roxy offers a decent start to the day with a range of both satisfying and less impressive elements.
Grand Mercure Singapore Roxy's in-house dining has garnered a mix of opinions from guests. Many appreciated the quality and variety of food offered, praising the restaurant for its delicious dishes and good menu selection. The restaurant was also frequently described as excellent and received high praise for its service with room service being notably fast. However, some guests pointed out that the restaurant's selection was basic and lacked variety and that it did not provide halal options. Additionally, the hotel faced criticism for being expensive and not having food or drink options available after 10 pm. A positive note for those looking to explore local cuisine, there is a hawker center and mini-marts conveniently located opposite the hotel and the helpful staff are even willing to assist with heating up food brought in from outside.
Located in the vibrant city of Singapore, the Grand Mercure Singapore Roxy is frequently praised for its rooms. Guests consistently highlight the spaciousness of the accommodations, noting that the rooms provide ample space and are larger than what is typically found in other Singaporean hotels at similar price points. Comfort is a common theme with many guests appreciating the cozy, well-sized beds and soundproofing that ensures a good night's sleep.
Cleanliness is another strong point with rooms being regularly maintained to a high standard. The decor, though a bit dated for some, seems to offer a comfortable and inviting atmosphere. Guests also point out the convenience of connecting rooms and the benefits of well-equipped rooms with modern amenities, although a few mention the need for updates to fixtures and furnishings.
Views from the rooms are generally positive with those on higher floors offering particularly nice vistas, even in the face of nearby construction. Despite isolated issues such as musty smells or noise from bathroom fans, the overall consensus is that the maintenance and daily cleaning keep the environment pleasant for guests.
Facilities within the rooms, including the presence of bathtubs and adequate toiletries, add to the comfort. Some noted minor inconveniences such as inadequate air conditioning at night or sticky carpets, but these don't seem to overshadow the overall positive experience.
The hotel's affordability is highlighted, suggesting that despite some areas needing modernization, the Grand Mercure Singapore Roxy offers good value for money with its large, comfortable and clean rooms. Whether for a brief staycation or a longer business trip, the general sentiment indicates that the hotel provides a reliable and pleasant accommodation option in Singapore.
The beds at Grand Mercure Singapore Roxy generally receive positive feedback from guests with many describing them as comfortable, clean and spacious. Visitors frequently highlight the king size beds and the overall comfort of both the beds and pillows. The bedding is often described as lovely and guests appreciate the cleanliness and comfort offered. However, there are a few mentions of beds being either too firm or too soft for some guests' preferences. Despite some isolated complaints about bed size, firmness and cleanliness issues, the majority of the reviews emphasize the comfort and quality of the beds, making them a notable feature of the hotel experience.
Nestled near the airport, Grand Mercure Singapore Roxy receives mixed but generally favorable feedback about its cleanliness. Guests consistently highlight the hotel as clean and comfortable with many mentioning tidy rooms and well-maintained facilities. Positive remarks emphasize the spacious and well-soundproofed rooms, which are complemented by good housekeeping services that ensure a spotless environment.
However, there are some concerns that cannot be overlooked. Some areas of the hotel exhibit signs of age with reports of musty smells, mould in certain hallways and dated decor. Specific issues such as dusty air conditioning, dirty carpets and poorly cleaned toilets have also been noted. While these critiques suggest that certain aspects of the hotel's maintenance could use improvement, the overall consensus points to a generally clean and comfortable stay.
Most guests seem satisfied with the hotel's cleanliness standards, praising the clean linens, tidy spaces and attentive cleaning staff. Despite some minor drawbacks, Grand Mercure Singapore Roxy often meets guests' expectations for a clean and comfortable stay.
The staff at Grand Mercure Singapore Roxy have garnered high praise from guests for their extraordinary service and friendliness. The hotel's team is consistently described as efficient and courteous with numerous mentions of their helpful and polite demeanor. Guests have highlighted the exceptional performance of the concierge and check-in staff, who are particularly noted for their swift and thoughtful service.
Housekeeping staff receive commendations for their responsiveness and cleanliness, while guests appreciated the personal touches, such as room decorations and complimentary sanitizing packs. The staff at the hotel, including the doorman and front desk team, are celebrated for their attentiveness and ability to guide guests, even in the early hours of the morning.
The overall professionalism and genuine friendliness of the entire staff contribute significantly to the positive guest experience. While there was a solitary mention of a rude reception staff member, this appears to be an outlier amidst overwhelmingly positive feedback. The high service standards and welcoming atmosphere created by the staff undoubtedly play a key role in ensuring a pleasant stay at the Grand Mercure Singapore Roxy.
Guests at Grand Mercure Singapore Roxy have mixed opinions about the WiFi experience. On the positive side, some reviewers highlight a good WiFi connection and commend the strong internet and great reception quality. Free WiFi is available and certain guests have found the WiFi to be working well during their stay.
However, several guests encountered issues with the WiFi. These include poor or weak connectivity, slow speeds and instances where WiFi was either unavailable or not functioning properly. Some guests mentioned that there were no WiFi passwords provided and others noted the absence of USB ports for charging handphones and the lack of access to popular streaming services like Netflix.
To sum up, while some visitors had a satisfactory WiFi experience, there is a significant number of reviews indicating areas where WiFi connectivity could be improved for a more consistent and reliable service throughout the hotel.
At the Grand Mercure Singapore Roxy, the gym receives mixed but generally favorable remarks. Many guests find the gym to be a nice amenity, praising its well-maintained state and sufficient equipment for simple routines. It's recommended for those looking to maintain their fitness routine during their stay. The fitness room's good spacing also stands out, ensuring a comfortable workout experience. While the gym facilities are highlighted as great by some, several reviews mention that the gym is rather small and may close early. Additionally, there are occasional comments about limited equipment and restrictions on usage. Despite these critiques, the gym along with the pool area are noteworthy features of the hotel that cater to guests' fitness needs.
The pool at Grand Mercure Singapore Roxy consistently receives praise for its cleanliness and appeal, described as very nice, fantastic and great by guests. Visitors appreciate the comfortable and beautiful view from the pool, along with the relaxing outdoor area to unwind after swimming. The pool lounge facilities are also highlighted as excellent with the gym being mentioned positively alongside the pool.
However, some guests have noted a few drawbacks. The pool is considered small by some and there are consistent remarks about the pool being cold and not getting much sun. The booking system for the pool appears to be a significant inconvenience with numerous guests reporting no available slots and limited usage due to a strict schedule.
Overall, the pool is well-regarded for its quality and ambiance, but the booking system and limited availability could be improved to enhance the guest experience.
Grand Mercure Singapore Roxy offers convenient and complimentary parking for guests, though the parking spaces are limited. While parking is available, the carpark itself is relatively small with no direct access. Despite this, the provision of complimentary parking adds value, though guests might need to check the availability due to the limited number. Additionally, there have been remarks about the hotel shuttle service being inconsistent with mentions of it stopping or being unavailable at times. Overall, while the parking facilities offer convenience and complimentary benefits, the limited space may require some planning.
Grand Mercure Singapore Roxy offers a welcoming retreat for families with children. Families have often praised the accommodating nature of the rooms, noting that the hotel can arrange connected rooms to accommodate larger families, which is ideal for those traveling with multiple children. Family suites are described as spacious and comfortable, providing ample space for a family of four. Many guests appreciated that the hotel provided extra beds without needing to ask, adding a special touch to their stay.
The atmosphere at the hotel is described as family-friendly with a good size for families with kids and a relaxing environment. Families enjoyed spending time at the swimming pool, although some wished they had more opportunity to do so. The staff is noted for being particularly helpful and attentive, going the extra mile to make special occasions memorable by providing complimentary cakes for birthdays and other celebrations.
While specific family-friendly amenities weren't frequently mentioned, the overall sentiment from guests indicated a pleasant and comfortable stay. The positive experiences of other families, the kind gestures from the staff and the overall welcoming environment make Grand Mercure Singapore Roxy a commendable choice for family stays.
Grand Mercure Singapore Roxy has been noted for offering great value for money, often appealing to guests who have stayed there before and liked it. While it is marketed as a four-star hotel, some reviews suggest that certain aspects of the property, such as the thin walls and doors and the condition of the bathrooms, are not up to par with four-star standards. The reception lobby has also been described as quite bare for a hotel of its claimed rating. Despite these critiques, the hotel often matches the expectations of a four-star establishment for many guests, apart from some areas like breakfast quality and room refurbishment. Overall, it is recommended primarily for its reasonable pricing.
The Grand Mercure Singapore Roxy is well-suited for business travelers, offering a variety of amenities tailored to their needs. The hotel features good business facilities, including conference rooms and an executive lounge, which serves as a helpful space for meetings and networking. The in-room desks available in the rooms and spacious business-suite options make it ideal for work-related tasks and essential activities.
The hotel's location is particularly advantageous for those on work trips, making it a convenient stop for business engagements or quick layovers. While the cost for accessing meeting rooms may seem excessive, the overall setup works well for executives and professionals. A noted drawback includes occasional feedback about the hospitality staff, indicating room for improvement in service quality.
Overall, the Grand Mercure Singapore Roxy combines functionality and accessibility, presenting itself as a solid option for business travelers needing efficient amenities and a strategic location.
Grand Mercure Singapore Roxy scores well in terms of accessibility, making it a convenient choice for guests with disabilities. The hotel is easy to access from major bus routes and its location offers seamless accessibility to both the airport and downtown area. The lifts are wide and wheelchair-friendly and the presence of handrails further supports mobility within the premises. Although there is no MRT station in Katong, the ease of reaching town and other key locations compensates for this. However, basic amenities like USB ports in rooms and accessible entry to the lobby washroom via card could benefit from improvements. Overall, accessibility issues for those with disabilities are not a concern at this hotel.
The outdoor pool at Grand Mercure Singapore Roxy is consistently praised by guests. Described as nice, lovely and awesome, the pool stands out for its great condition and cleanliness. The pool lounge facilities are noted as excellent, offering guests a pleasant area to relax. While the swimming pool itself receives high marks for its good size and maintenance, some believe the surrounding area could benefit from additional decorative touches. Overall, the pool remains a highlight for visitors.
Location Show Map
Location
Guests highlight the seamless access to public transportation with bus stops and MRT stations nearby, facilitating easy exploration of the city. The neighborhood of Katong adds to the hotel's appeal, providing a rich blend of Peranakan heritage, cafes and unique shops. Additionally, the area is described as peaceful and quiet with plenty of local eateries offering a variety of delicious food options at reasonable prices.
Convenience is further enhanced by the hotel's proximity to multiple shopping centers, including Parkway Parade, I12 and Katong Shopping Centre, all within a short walking distance. For those looking to unwind, the East Coast Park and beach are also easily accessible, offering opportunities for leisurely strolls and recreational activities.
Overall, Grand Mercure Singapore Roxy's strategic location near amenities, public transport, shopping malls and food centers makes it an attractive destination for travelers seeking both comfort and convenience.
Breakfast
However, not all reviews were glowing. Some guests found the breakfast disappointing, citing limited choices, poor quality and certain dishes being served cold. The breakfast was occasionally described as basic or average with criticism about the lack of variety, especially for vegetarians and the absence of cheese, meat toppings and fresh bread. There were also mentions of long queues, rowdy environments and the service not matching the quality expected.
Despite these mixed reviews, the friendly and efficient staff were often commended, contributing positively to the overall breakfast experience. Although some guests found the breakfast expensive or not providing good value for money, the inclusive aspect of the buffet for certain room bookings did add a level of convenience. Overall, while there's room for improvement, the breakfast at Grand Mercure Singapore Roxy offers a decent start to the day with a range of both satisfying and less impressive elements.
Dinner
Rooms
Cleanliness is another strong point with rooms being regularly maintained to a high standard. The decor, though a bit dated for some, seems to offer a comfortable and inviting atmosphere. Guests also point out the convenience of connecting rooms and the benefits of well-equipped rooms with modern amenities, although a few mention the need for updates to fixtures and furnishings.
Views from the rooms are generally positive with those on higher floors offering particularly nice vistas, even in the face of nearby construction. Despite isolated issues such as musty smells or noise from bathroom fans, the overall consensus is that the maintenance and daily cleaning keep the environment pleasant for guests.
Facilities within the rooms, including the presence of bathtubs and adequate toiletries, add to the comfort. Some noted minor inconveniences such as inadequate air conditioning at night or sticky carpets, but these don't seem to overshadow the overall positive experience.
The hotel's affordability is highlighted, suggesting that despite some areas needing modernization, the Grand Mercure Singapore Roxy offers good value for money with its large, comfortable and clean rooms. Whether for a brief staycation or a longer business trip, the general sentiment indicates that the hotel provides a reliable and pleasant accommodation option in Singapore.
Beds
Cleanliness
However, there are some concerns that cannot be overlooked. Some areas of the hotel exhibit signs of age with reports of musty smells, mould in certain hallways and dated decor. Specific issues such as dusty air conditioning, dirty carpets and poorly cleaned toilets have also been noted. While these critiques suggest that certain aspects of the hotel's maintenance could use improvement, the overall consensus points to a generally clean and comfortable stay.
Most guests seem satisfied with the hotel's cleanliness standards, praising the clean linens, tidy spaces and attentive cleaning staff. Despite some minor drawbacks, Grand Mercure Singapore Roxy often meets guests' expectations for a clean and comfortable stay.
Staff
Housekeeping staff receive commendations for their responsiveness and cleanliness, while guests appreciated the personal touches, such as room decorations and complimentary sanitizing packs. The staff at the hotel, including the doorman and front desk team, are celebrated for their attentiveness and ability to guide guests, even in the early hours of the morning.
The overall professionalism and genuine friendliness of the entire staff contribute significantly to the positive guest experience. While there was a solitary mention of a rude reception staff member, this appears to be an outlier amidst overwhelmingly positive feedback. The high service standards and welcoming atmosphere created by the staff undoubtedly play a key role in ensuring a pleasant stay at the Grand Mercure Singapore Roxy.
Wi-Fi
However, several guests encountered issues with the WiFi. These include poor or weak connectivity, slow speeds and instances where WiFi was either unavailable or not functioning properly. Some guests mentioned that there were no WiFi passwords provided and others noted the absence of USB ports for charging handphones and the lack of access to popular streaming services like Netflix.
To sum up, while some visitors had a satisfactory WiFi experience, there is a significant number of reviews indicating areas where WiFi connectivity could be improved for a more consistent and reliable service throughout the hotel.
Gym
Pool
However, some guests have noted a few drawbacks. The pool is considered small by some and there are consistent remarks about the pool being cold and not getting much sun. The booking system for the pool appears to be a significant inconvenience with numerous guests reporting no available slots and limited usage due to a strict schedule.
Overall, the pool is well-regarded for its quality and ambiance, but the booking system and limited availability could be improved to enhance the guest experience.
Parking
Family
The atmosphere at the hotel is described as family-friendly with a good size for families with kids and a relaxing environment. Families enjoyed spending time at the swimming pool, although some wished they had more opportunity to do so. The staff is noted for being particularly helpful and attentive, going the extra mile to make special occasions memorable by providing complimentary cakes for birthdays and other celebrations.
While specific family-friendly amenities weren't frequently mentioned, the overall sentiment from guests indicated a pleasant and comfortable stay. The positive experiences of other families, the kind gestures from the staff and the overall welcoming environment make Grand Mercure Singapore Roxy a commendable choice for family stays.
4 Star
Business
The hotel's location is particularly advantageous for those on work trips, making it a convenient stop for business engagements or quick layovers. While the cost for accessing meeting rooms may seem excessive, the overall setup works well for executives and professionals. A noted drawback includes occasional feedback about the hospitality staff, indicating room for improvement in service quality.
Overall, the Grand Mercure Singapore Roxy combines functionality and accessibility, presenting itself as a solid option for business travelers needing efficient amenities and a strategic location.
Accessible
Outdoor Pool
Yes, Grand Mercure Singapore Roxy has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Grand Mercure Singapore Roxy.
No, Grand Mercure Singapore Roxy doesn't allow dogs.
Yes, parking facilities are available at Grand Mercure Singapore Roxy.
Yes, Grand Mercure Singapore Roxy has a gym.
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