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LUXa Charm House by LovelyStay

Sintra , 19 Largo Ferreira De Castro (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsLUXa Charm House by LovelyStay, situated in the heart of Sintra, offers a prime location that greatly appeals to guests eager to explore the city's historic attractions. Its proximity to landmarks such as the Pena Palace and Moorish Castle allows visitors easy access to the vibrant cultural scene, dining options, and picturesque hiking trails. Guests appreciate the charm and tranquility of the surroundings, noting that despite its central position, the area is pleasantly quiet at night, contributing to a restful stay.

The interiors of LUXa Charm House are widely praised for their aesthetic appeal, blending historical elements with beautifully decorated, spacious rooms that often exude a charming rustic vibe. The sleeping arrangements are notably comfortable, with many guests commending the large, king-sized beds. However, some inconsistencies in room conditions are evident, with a few reports of maintenance issues and variations from advertised amenities.

Cleanliness of the accommodations is a mixed bag, with some guests finding their environment spotless and inviting, while others report issues with mold, dust, and inconsistent housekeeping services, especially for longer stays. The provision of essentials such as air conditioning and a wardrobe varies across rooms, and the lack of breakfast and limited common area offerings might be a drawback for some.

The service provided by the staff garners appreciation for being attentive and responsive, mainly through digital communication platforms. However, the absence of an on-site staff presence may pose challenges for guests preferring more direct interactions. Despite some reports of slow responses, the staff generally address issues efficiently once contacted.

Overall, LUXa Charm House by LovelyStay offers an inviting base for those looking to immerse themselves in the rich culture and history of Sintra, with its outstanding location and comfortable beds highlighted as key strengths. Nonetheless, the accommodation presents a varied experience, particularly in maintenance and staffing, making it best suited for travelers anticipating basic amenities and prepared for some self-sufficiency.
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Cheap Apartment

3-Star Apartment

Room Types

Deluxe Double Room with Balcony The double room provides parquet floors, heating, as well as a private bathroom featuring a shower and a hairdryer. The double room features a terrace. The unit offers 1 bed.

Double Room The double room provides parquet floors, heating, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.

Deluxe Room The double room provides parquet floors, heating, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.

Double Room The double room features parquet floors, heating, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.

Double Room The double room offers parquet floors, heating, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.

Double Room The double room provides parquet floors, heating, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.

Double Room The double room features parquet floors, heating, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.

Family Room The family room features parquet floors, heating, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds.

About LUXa Charm House by LovelyStay

License: 50745/AL

Guest Reviews

Location

LUXa Charm House by LovelyStay boasts a remarkable location in the heart of Sintra, offering guests direct access to the city's historic center and its array of captivating attractions. Renowned for its proximity to iconic sites like the Pena Palace and Moorish Castle, guests can enjoy easy walks to the main palaces and castles. The local surroundings are noted for their charm and picturesque views, adding to the allure of the stay.

The accommodation is ideally situated near popular hiking trails, making it a perfect choice for those eager to explore the natural beauty of the area. Its central position ensures convenient access to a wide selection of dining options and shops, with a bus stop right outside for even greater mobility around Sintra. Despite the vibrant location, guests find the area to be pleasantly quiet at night, allowing for restful sleep.

LUXa Charm House is also praised for its beautifully decorated interiors, which reflect the historical ambiance of the city. Not only does the property's strategic placement afford spectacular views, but it also provides ample opportunities to relish the local atmosphere. Furthermore, the presence of parking facilities nearby adds an extra layer of convenience. In essence, this charming house serves as an exceptional base for immersing oneself in the rich culture and history that Sintra has to offer.

Rooms

Nestled in the heart of Sintra, LUXa Charm House by LovelyStay offers guests a mixed experience that may cater to various preferences. The rooms are widely praised for being spacious and beautifully decorated, often exuding a charming rustic vibe. Comfort is a priority, with numerous guests admiring the large beds, ample space, and cozy atmosphere. The location is ideal, offering wonderful views and placing guests right in the historic center, facilitating easy exploration of the town's attractions.

Despite these positives, some guests have noted variations in room conditions. While many rooms are clean and well-maintained, others have been described as shabby with issues like water leaks, mold, and maintenance neglect apparent. Insulation and noise levels can be a concern as well, with some rooms not providing privacy or peace due to thin walls and adjoining noise. Additionally, certain rooms reportedly differ from their photos, leaving some guests underwhelmed by the discrepancies in advertised amenities.

The hotel seems inconsistent in providing essential comforts and amenities; some rooms lack air conditioning, a TV, or a wardrobe, contributing to an uneven experience. The absence of breakfast and limited offerings in common areas may be a drawback for those seeking comprehensive amenities during their stay.

Ultimately, LUXa Charm House by LovelyStay provides a memorable ambiance and stunning location, with the potential for a delightful stay if one is fortunate to secure a room that aligns with their expectations and needs.

Beds

The beds at LUXa Charm House by LovelyStay receive mostly positive remarks from guests, who frequently mention their comfort. Reviewers often describe the beds as large and king-sized, with many praising the mattresses for providing a comfortable night's sleep. The term "very comfortable" appears frequently, underscoring that many guests found the sleeping arrangements to be a highlight of their stay. Some even went so far as to call their bed the most comfortable they have ever encountered. However, experiences vary, as a few guests found certain beds too hard or noted issues with thin mattresses in some rooms. Additionally, some beds were reported to be two singles pushed together rather than true couple's beds. Despite these occasional drawbacks, LUXa Charm House appears to provide guests with a generally pleasant sleeping experience.

Cleanliness

The cleanliness of LUXa Charm House by LovelyStay has sparked mixed opinions among guests. While some patrons have highlighted the establishment as very clean, with remarks about clean and spacious rooms and bathrooms, others have noted areas that could see improvement. A number of visitors commended the neatness and appreciated additional factors like good internet, a pleasant view, and the prime location, which might have bolstered their overall experience.

However, not all feedback was as favorable. Issues such as mold in rooms, dusty environments, and water damage have been reported, suggesting that the hotel may not consistently maintain its advertised luxury standards. The lack of linen replacement and cleaning services during longer stays is a noted inconvenience for several guests. Furthermore, isolated reviews pointed out challenges like leaking ceilings, stained carpets, and musty odors, indicating fluctuations in the upkeep of certain accommodations.

It seems that while some rooms uphold a level of cleanliness and comfort that aligns with expectations, others fall short, reflecting an apparent inconsistency in housekeeping practices. Guests eager for a clean and well-maintained stay might be advised to consider these varied experiences when planning their visit.

Staff

The guest reviews for LUXa Charm House by LovelyStay paint a mixed picture when it comes to staff interactions. On the positive side, many guests appreciated the staff's attentiveness and the efficiency of communication, often praising the friendly and responsive nature of the team. The cleaning staff, particularly Simone, received commendations for being helpful. Guests highlighted the convenience of support available until midnight through email, mail, and WhatsApp, allowing for easy assistance despite the absence of a physical reception.

However, some guests experienced challenges, notably the lack of staff presence on site, leading to difficulties with check-in and receiving timely support. Instances of slow response times and unresolved issues were mentioned, with some feeling the customer support was less than ideal. The absence of staff meant that most interactions were digital, which wasn't suitable for everyone, leading to feelings of neglect and frustration. Despite these criticisms, guests found solutions to their problems with quick responses when reaching out to the team through available communication channels.

3 Star

LUXa Charm House by LovelyStay is a mixed experience, characterized by its central location, which guests find advantageous for exploring the surrounding area. Despite the accommodation being rated as three stars, with most reviews aligning between a 5 to 8 range, visitors generally find their stay acceptable when factoring in the room comfort. There are, however, noted areas for improvement, particularly concerning cleanliness and maintenance. The absence of daily housekeeping and the lack of towel changes over several days can detract from the overall experience. Additionally, guests mention a few issues such as excess old furniture, limited space due to the missing closet, and a faulty shower that requires attention. Features like the reception area and stairways could benefit from enhanced cleanliness. Despite these drawbacks, for those seeking a practical stay with basic amenities, LUXa Charm House offers a satisfactory lodging option, as long as the guest is prepared for some self-sufficiencies typical of simpler arrangements.

No, LUXa Charm House by LovelyStay doesn't have any pool.

No, a spa isn't available at LUXa Charm House by LovelyStay.

No, LUXa Charm House by LovelyStay doesn't allow dogs.

No, parking facilities aren't available at LUXa Charm House by LovelyStay.

No, LUXa Charm House by LovelyStay doesn't have a gym.

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