Accessible HotelMercure Andorra is wheelchair accessible, with accessible bathrooms and wheelchair access to the restaurant, spa, and business center. The hotel has an indoor pool and shares parking with Novotel.
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Summary of reviews related to the 'Accessible' categoryMercure Andorra offers a range of accessible facilities, making it a suitable choice for guests with disabilities. Guests appreciated the hotel's good location, which is accessible to everything they needed. The parking facilities were also highlighted as being accessible, ensuring convenience for all guests. Moreover, staff members were generally accommodating, further enhancing the experience for disabled guests.
However, there were some challenges noted. The limited number of plugs in the rooms made it difficult for guests to charge multiple devices simultaneously. The accessibility of the bathrooms received mixed reviews with some guests finding the space too limited, especially for larger individuals and mentioning that certain rooms were not adapted to their needs. Additionally, the hotel's outdoor pool facilities were not well-suited for those with reduced mobility.
Some guests shared their frustrations with elevator difficulties and instances when it wasn’t working, which could be particularly problematic for those reliant on it for mobility. Although the hotel is generally accessible, these issues suggest room for improvement. The reception staff's friendliness varied according to some reviews and there were occasional problems with room reservations and unexpected charges at check-in.
Overall, while Mercure Andorra strives to be accessible and accommodating, addressing the noted issues could significantly enhance the stay for guests with disabilities.
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