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Summary of reviewsHotel Lazur in Kyustendil is highly regarded for its central yet tranquil location. Situated on the central street and close to the city center, it provides convenient access to top restaurants, small establishments and significant attractions while maintaining a peaceful ambiance. Its proximity to the railway station and bus stops makes it an ideal base for exploring the town with the added benefit of having a grocery store and a top nearby restaurant, Friends, enhancing its appeal.
Despite the lack of breakfast and an in-house restaurant, the hotel's location offsets this minor drawback, allowing guests to easily find dining options. Some suggest the introduction of breakfast packages could further enhance the experience, but the provision of hot water is a small appreciated gesture.
The rooms at Hotel Lazur are spacious, clean and cozy with many guests praising the large balconies and well-maintained environment. The cleanliness and tidiness of the accommodations stand out with features such as convenient showers and jacuzzi tubs in some bathrooms adding a touch of luxury. Although minor issues like a broken chair have been noted, the overall sentiment is overwhelmingly positive, emphasizing a comfortable and pleasant stay.
Cleanliness is a standout feature at Hotel Lazur with repeated praise for the hotel's neat and welcoming atmosphere. Descriptors like "spacious," "sunny," and "neat" reflect guests' impressions, solidifying the hotel’s reputation for being well-maintained and suitable for various lengths of stay.
The staff at Hotel Lazur are frequently commended for their politeness and friendliness. Guests describe the team as extremely responsive, helpful and involved in ensuring their convenience and needs. Though occasional issues with check-in and attentiveness were noted, the predominant feedback highlights the staff's welcoming and accommodating nature, significantly enhancing the guest experience.
Lastly, the beds at Hotel Lazur are often praised for their comfort, contributing to the overall restful experience. While some inconsistencies were mentioned regarding the age and comfort of mattresses, most guests found the beds to be very or extremely comfortable, aligning with the general positive atmosphere of spacious and clean rooms.
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