The Extended Stay America Suites - San Antonio - North is primarily commended for its strategic location in a quiet, pleasant, and safe part of San Antonio, offering easy access to local amenities, restaurants, and key destinations such as the Immigration Office and Stoneoak Methodist Hospital. This location contributes significantly to the convenience experienced by both business and medical visitors.
Although the breakfast offering receives criticism for its limited selection, consisting mainly of coffee and pre-packaged items, guests find solace in the favorable location of the hotel. The rooms present a mixed experience; the effectiveness of the air conditioning and the comfort of beds and pillows are praised, enhancing the potential for a good night's sleep. However, concerns about room cleanliness and maintenance are prevalent, with many reports of unpleasant odors and evidence of pest infestations, underscoring the need for improved housekeeping standards.
Cleanliness is a significant concern, as many reviews mention dirty rooms, stained surfaces, and unpleasant odors, compounded by sightings of roaches. Despite these challenges, distinct mentions of a helpful and friendly staff demonstrate efforts to provide a pleasant guest experience, albeit constrained by limited resources in addressing the widespread cleanliness issues.
The staff are generally seen as friendly and accommodating, with individual team members like Brittany and Sandra receiving commendations for their effective teamwork. While most guests appreciate the efforts of the staff, some note inconsistencies in professionalism and availability. Guests also comment on the pleasant appearance of the hotel, although the pool is frequently unavailable due to maintenance, affecting those specifically seeking this amenity.
The beds receive positive remarks for their comfort, contributing to a cozy stay experience. Although the pillows receive mixed feedback, the overall comfort level of the bedding is appreciated. In summary, the Extended Stay America Suites - San Antonio - North garners praise for its advantageous location and staff demeanor but faces significant challenges in cleanliness and maintenance that affect the overall guest experience.
The Gruene River Hotel & Retreat is a must-visit destination for those looking for exceptional service and a comfortable stay. The staff is friendly, knowledgeable and accommodating with Karen at check-in receiving special praise. Guests consistently rave about the hotel's breakfast with the staff's attentiveness and accommodations being a highlight. The location of the hotel is also a plus, making it an ideal choice for those looking to explore the area. Overall, visitors have found the staff to be among the best they've encountered, making their stay at the Gruene River Hotel & Retreat an unforgettable experience.
The Gruene River Inn has received overwhelmingly positive reviews from guests who have praised the fantastic hospitality and services provided by the friendliest staff. The owners and staff are described as exceptional, accommodating and wonderful with guests highlighting the attentiveness and pampering they received during their stay. Additionally, the location of the hotel overlooking the river adds to its charm and appeal and guests have appreciated the extra attention and service provided by the staff to make their stay as comfortable and enjoyable as possible. If you're looking for a hotel that offers excellent hospitality, friendly staff and exceptional customer service, then the Gruene River Inn is the perfect choice for you.
Spark By Hilton San Antonio Northwest Near Six Flags receives praise for its prime location. Guests particularly appreciate the hotel's proximity to Six Flags Fiesta Texas, as well as nearby dining and shopping options, making it an ideal choice for visitors seeking convenience. The accessibility to major highways and the short drive to downtown San Antonio further enhance its appeal.
The breakfast at the hotel, while basic, includes popular items like Texas-shaped waffles, cereal and bagels, which many guests find satisfactory for starting their day. There is room for improvement, as some guests commented on the limited variety and occasional cleanliness issues in the breakfast area.
Guest experiences with the rooms are varied. On the positive side, several noted that the rooms were spacious with comfortable beds and useful amenities like refrigerators and microwaves. The hotel staff were also commended for their friendliness and responsiveness, contributing to a quiet and peaceful stay. However, issues with cleanliness and maintenance were frequently mentioned. Reports of dirty carpets, stained sheets, malfunctioning air conditioning units and unattended bathroom maintenance were common, indicating a need for better housekeeping practices.
Cleanliness throughout the hotel presents a mixed picture. While some guests found the rooms and facilities clean and appreciated the availability of hot water and quality towels, others encountered significant cleanliness issues. Reports of unvacuumed carpets, trash in hallways and inconsistent housekeeping were regular complaints.
The staff at Spark By Hilton San Antonio Northwest Near Six Flags received overall positive feedback for their friendliness and helpfulness. Many guests highlighted the welcoming atmosphere created by attentive and polite employees, although there were occasional mentions of staff being overworked or less professional at times.
The beds are notably comfortable with multiple guests singling them out as a highlight of their stay. Despite a few complaints about protective plastic covers and varied firmness, the general sentiment is one of satisfaction with the bedding quality.
Despite some negative feedback, particularly regarding cleanliness and maintenance, the hotel's excellent location, attentive staff and comfortable accommodations generally provide a positive experience for guests.
Overall, the Drury Plaza Hotel San Antonio North Stone Oak provides a comfortable stay with friendly staff and good amenities. Although some guests found the rooms dated, the hotel is well-maintained with ongoing updates. The breakfast is tasty and parking is manageable, although a little tight. While there were some issues with the shower head and water temperature, the staff were responsive in addressing them. If you're looking for a reliable hotel in San Antonio, the Drury Plaza Hotel San Antonio North Stone Oak might be a good choice.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-20 out of 40 hotels in and around Spring Branch