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Summary of reviewsSpringHill Suites by Marriott Chicago Waukegan/Gurnee is highly praised for its prime location and accommodating amenities. Its convenient proximity to the Great Lakes Naval Base makes it a popular choice for Navy PIR families, while easy access to Six Flags and various dining and shopping options appeals to leisure travelers. This strategic positioning caters well to both business and leisure guests.
The breakfast offerings are generally well-received, with guests appreciating the variety and quality of the hot and cold food options. While there are suggestions for improvements in diversity and freshness, the breakfast area is noted for being well-organized, with the coffee bar receiving particularly positive comments.
Rooms at the hotel are spacious and comfortable, ideal for family gatherings and relaxation. Visitors frequently commend the cleanliness and thoughtful design, with any cleanliness issues being promptly addressed by attentive staff. The accommodations provide ample space and ease for hosting, contributing to a pleasant stay.
Cleanliness reviews are mixed; many guests highlight the hotel's cleanliness and comfort, complimenting the friendly staff for maintaining a welcoming environment. Although some areas show variability in housekeeping standards, with occasional issues such as mold and worn-out furniture being noted, the overall feedback emphasizes the hotel's clean and well-maintained facilities.
The staff at SpringHill Suites by Marriott Chicago Waukegan/Gurnee is frequently praised for their professionalism and friendliness. Their accommodating nature and courteous service significantly enhance the guest experience, despite occasional mentions of understaffing or rudeness. The staff's supportive approach remains a strong point of the hotel, contributing to an overall positive atmosphere.
In summary, SpringHill Suites provides a favorable experience for guests, driven by its strategic location, accommodating facilities, and commendable staff service, despite a few areas for improvement.
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