This IHG hotel welcomes two pets up to 85 lbs. Amenities include waste bags and a green space for pet relief on the northside of the property. Pets may be left unattended in rooms.
Being a Hilton property, it probably provides pet-friendly accommodations and amenities, with potential access to special room service menus for pets and recommendations for nearby dog-friendly locations. Hilton brands are known to welcome pets.
As part of the Hilton family, it offers pet-friendly accommodations. The hotel may provide amenities such as dog beds and bowls, and provide recommendations for nearby pet-friendly places. Hilton is making strides in consistent pet policies.
Nestled conveniently near Interstate 57, the Quality Inn & Suites Matteson enjoys praise for its prime location, providing easy access to highways and drawing visitors with its proximity to various dining and shopping options, as well as prominent concert venues. Guests frequently appreciate its accessibility and the quiet atmosphere, despite being close to major roadways and the hotel's pet-friendly policy enhances its appeal to many travelers.
Breakfast at the hotel receives mixed reviews. On the positive side, guests note the freshness, cleanliness and complimentary nature of the offerings. Many find the breakfast plentiful and the dining area well-maintained. However, others feel that the selection is limited, lacking variety and hot options and express concerns about inconsistent service and restocking.
The condition of the rooms has garnered varied reactions. Positive reviews commend the spaciousness, comfort and cleanliness of the rooms and beds. Yet, issues such as outdated decor, noticeable cigarette odors and instances of uncleanliness, particularly in bathrooms, detract from the overall experience for some guests. The general consensus indicates a need for improvement in room maintenance and housekeeping services.
Cleanliness is an area where the hotel falls short for numerous guests. Reports of dirty carpets, unpleasant odors and unclean linens and bathrooms are common, although there are some mentions of clean and pleasant stays. The overwhelming sentiment suggests a significant need for enhanced cleaning standards and upkeep throughout the property.
Experiences with the staff are mixed with many guests praising the friendliness and helpfulness of certain staff members, notably Ms. Kim at the front desk, who is frequently highlighted for her exceptional service. However, there are also numerous complaints about unprofessional and unfriendly behavior from some staff, as well as slow check-in processes and concerns about adequate training.
The beds at the hotel also receive mixed feedback. While many guests find them comfortable and praise the good quality pillows, others report issues with cleanliness, such as stains and smells and discomfort from the hardness or lumpiness of the mattresses. When the beds are in good condition, they contribute positively to the guests' overall comfort.
Overall, the Quality Inn & Suites Matteson near I-57 has several commendable aspects, including its location and some positive staff interactions, but it faces significant challenges in terms of cleanliness, breakfast variety and maintaining room standards.
Sonesta Simply Suites Lansing is highly praised for its strategic and convenient location, which is a significant advantage for guests. The hotel's proximity to restaurants, shopping venues, and events allows for an easy travel experience, making it ideal for various purposes. Guests particularly value the combination of this prime location and the friendly staff, which contributes to an overall positive guest experience.
The hotel staff consistently receives commendations for their friendliness and responsiveness. Front desk personnel are noted for their welcoming demeanor, adding to the pleasant atmosphere. Natasha stands out as a dedicated team member whose customer service efforts are particularly appreciated. Housekeeping staff also contribute positively with their very friendly interactions, enhancing guests' experiences despite a few mentions of room for improvement regarding disturbances and management attitude.
In terms of cleanliness, Sonesta Simply Suites Lansing offers tranquility and tidy rooms for some guests, providing a quiet and relaxing environment. However, there are inconsistent reports concerning overall hygiene, with issues such as odors, stained floorings, and neglected bathroom maintenance cited by some visitors. These concerns underscore a need for more rigorous cleaning standards to ensure a uniformly pleasant experience. Despite these challenges, the hotel remains a convenient choice due to its location and impressive staff service.
Being a Marriott brand, this hotel generally accepts pets. Residence Inn properties typically feature larger rooms and amenities suitable for extended stays, making it a comfortable option for guests with pets.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-20 out of 186 hotels in and around Steger