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Summary of reviewsHotel Rheinfels in Stein am Rhein excels in providing guests with a blend of charming historical ambiance and modern comfort. Its prime location on the Rhine River and proximity to the picturesque old town make it an ideal base for exploring the area. Guests consistently commend the central yet serene setting, which offers stunning river views and convenient access to local shops and restaurants.
The rooms at Hotel Rheinfels are spacious and beautifully renovated, blending rustic, historical elements with modern amenities. Many rooms boast scenic views of the Rhine and features such as wooden floors and noble materials add to the authentic charm. The accommodations are frequently praised for their comfort, cleanliness and thoughtful touches, whether it's air conditioning in warmer months or the availability of extra pillows.
Dining at Hotel Rheinfels is another highlight, particularly the breathtaking terrace setting by the Rhine. The breakfast buffet is well-received for its variety and the opportunity to enjoy a meal with panoramic river views. While some suggest room for improvement in selection, the overall feedback is positive with high praise for the friendly and attentive breakfast staff. Dinner receives accolades for its quality and presentation, especially the fresh fish dishes, although a few noted the high cost and occasional minor issues. The terrace dining experience during sunset is often highlighted as a must-try.
The hotel's commitment to cleanliness is apparent with numerous guests commending the well-maintained rooms and polished communal areas. While a few isolated instances of minor cleanliness issues were mentioned, the general consensus underscores a tidy and inviting environment.
The staff at Hotel Rheinfels are a significant asset, consistently highlighted for their friendliness and helpfulness. Guests appreciate the attentive service, whether at reception or throughout the hotel. The staff's readiness to accommodate special requests and provide local recommendations adds to the overall positive experience.
Beds at Hotel Rheinfels are largely praised for their comfort, contributing to a restful stay. Despite a few isolated reports of issues with pillows or mattress firmness, the majority of guests find the bedding to be comfortable and conducive to a good night’s sleep.
In summary, Hotel Rheinfels stands out as an excellent choice for travelers seeking a harmonious blend of historical charm and modern comforts, enhanced by a prime location, commendable dining experiences and a dedicated staff. Show more
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Categories
Dog Friendly Hotel
This hotel is tagged as pet-friendly.
3-Star Hotel
Hotel Rheinfels, located in Stein am Rhein, offers comfortable accommodations and is appreciated for its location. It's a good choice for exploring the charming town of Stein am Rhein.
Hotel for Honeymoon
Family Friendly Hotel
Small Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? No
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, certain room types. the suite
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 4 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
the official swiss hotel restrictions
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? No Details: official swiss governement guidelines
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? Yes Reopening Date: May, 11 2020
Additional Information: We are a verry small swiss family runded hotel. We are highly aware of all the hygenic standards and do our best to offer our guests a pleasant and healty stay. Our staff is well trained and we follow all the guidelines of the swiss governement.
Quadruple RoomThis room features a flat-screen TV and a minibar.
Double RoomThis room features a flat-screen TV and a minibar.
Classic Triple RoomThe triple room offers a private entrance, soundproof walls, as well as a private bathroom featuring a shower and a hairdryer. The triple room provides a minibar, a wardrobe, a safe deposit box, parquet floors and a flat-screen TV. The unit offers 3 beds.
Economy Double RoomThe spacious double room offers a private entrance, soundproof walls, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds.
Family Room with BathroomThe family room offers a private entrance, soundproof walls, as well as a private bathroom boasting a shower and a hairdryer. The family room features a wardrobe, a safe deposit box, parquet floors, heating and a flat-screen TV. The unit has 2 beds.
Guest Reviews
8.6
Very Good
Location
Hotel Rheinfels boasts a prime location in the charming town of Stein am Rhein, situated directly on the banks of the Rhine River and within touching distance of the picturesque old town. Guests consistently praise the hotel's central yet peaceful setting, noting its proximity to both the river and the historic town center. The location offers stunning views of the Rhine, adding to the serene and scenic atmosphere.
The hotel's surroundings are perfect for leisurely strolls with beautifully painted facades, a delightful medieval market and a variety of quaint shops and restaurants just steps away. Visitors highlight the convenience of the hotel's placement, making it an ideal base for exploring the town.
The historic nature of the building, combined with modern amenities such as newly renovated bathrooms and comfortable rooms, adds a unique charm to the stay. Guests appreciate the spacious accommodations, some with terraces that offer direct access to the water. The hotel's central location, along with its friendly staff and excellent restaurant, contribute to its reputation as a gem in Stein am Rhein.
Overall, Hotel Rheinfels is portrayed as an excellent choice for travelers looking to enjoy both the natural beauty of the Rhine River and the rich history of the old town, all from a wonderfully situated and charming hotel.
Breakfast
The breakfast experience at Hotel Rheinfels receives numerous positive remarks from guests, though it leaves room for some improvements. Many describe the breakfast as excellent, very good and rich with a good selection that includes fruits, vegetables and items beloved by international guests. The appealing buffet, often characterized by a variety of tasty options, is accompanied by friendly and attentive staff, enhancing the overall experience.
Guests particularly appreciate the opportunity to enjoy breakfast on the picturesque terrace overlooking the Rhine River, adding to the meal's charm. They highlight the delicious cuisine, crispy bread and adequate coffee, which collectively provide a pleasant start to the day or fuel for the next stage of a bike trip.
However, some reviews mention areas for improvement, such as the limited selection of items, the need for more vegetable options and the desire for fresh egg dishes. A few guests also found the breakfast to be modest, simple or slightly lacking in variety. Despite these points, the breakfast overall is deemed sufficient and delicious by many, complementing the hotel's excellent rooms and services.
Dinner
Hotel Rheinfels offers an impressive dining experience with a stunning backdrop of the Rhine River. Guests frequently praise the cuisine for its excellence, especially highlighting the fresh fish dishes, which provide a memorable gastronomic experience. Many reviewers described their dinners as delicious and well-presented with the setting on the terrace by the Rhine often being described as a "dream." The ambiance on the terrace, especially during sunset, was a particularly cherished aspect.
Apart from the picturesque terrace, the attention to detail in the restaurant's offerings and the quality of the food stand out. Although a few guests mentioned that the dinner options are expensive, the general consensus is that the quality justifies the price. There were a few minor criticisms, such as an instance of burnt lasagna and some dishes lacking flavor, but these were exceptions rather than the rule.
The overall dining experience seemed to be slightly marred for some by the presence of cigarette smoke from a regulars' table, which affected the fine dining atmosphere. Additionally, unexpected restaurant closures were noted, which disappointed some guests who looked forward to the highly recommended dinner services.
In summary, dinner at Hotel Rheinfels is highly recommended, especially for those who appreciate excellent fish dishes and a striking riverside setting. The terrace dining experience, in particular, is often highlighted as a must-try for visitors to the hotel.
Rooms
Hotel Rheinfels offers an array of wonderfully appointed rooms that exude a blend of historical charm and modern comfort. Guests have praised the spacious and beautifully decorated rooms, many of which offer stunning views of the Rhine. The majority of the rooms are freshly renovated, featuring top-notch amenities like air conditioning and newly refurbished bathrooms equipped to the latest standards.
The decor of the rooms is particularly notable with a mix of authentic, rustic elements and modern touches. The hotel preserves its historical character while ensuring comfort with many rooms boasting wooden floors and noble old materials. Reviewers frequently mention the coziness and cleanliness of the accommodations, highlighting the welcoming and homely atmosphere.
Family rooms receive special accolades for their ample size, whereas wooden floors and unique furnishings add to the overall experience of staying in a characterful and atmospheric setting. The common areas and unique hotel facilities contribute to a memorable visit, underscoring the hotel's charm and individuality.
Guests enjoy the thoughtful touches like immediate availability of extra pillows and air conditioning, crucial during warmer months. The remarkable views, whether overlooking the bustling city center or the tranquil Rhine, significantly enhance the overall guest experience. Spacious interiors paired with modern, well-equipped bathrooms ensure that comfort is always at the forefront.
Overall, Hotel Rheinfels impresses with its combination of old-world charm, modern amenities and attention to detail, making it a delightful choice for travelers seeking a distinctive and comfortable stay along the Rhine.
Beds
Hotel Rheinfels has received largely positive feedback regarding its beds. Guests frequently mentioned the comfort of the beds, describing them as very comfortable and pleasant. Many highlighted the comfortable bedding and the spaciousness of the glory king-size beds, which contributed to a perfect sleep experience for some. However, a few reviews indicated issues such as soft mattresses and uncomfortable pillows, which were occasionally noted to have a bad smell or cause sweating. Despite these minor drawbacks, the overall impression of the beds at Hotel Rheinfels leans towards comfort and satisfaction.
Cleanliness
Hotel Rheinfels is highly regarded for its cleanliness with many past guests praising the hotel for being very clean and well-maintained. The rooms are frequently described as clean and the cleaning staff receives positive acknowledgment for their diligence. Additionally, the establishment itself has been noted for being extremely organized and inviting.
Guests found the rooms to not only be tidy but also spacious with some mentioning that the bathrooms are equipped with modern standards. The antique charm of the building adds to its appeal without compromising its preservation, making it a lovely and spacious place to stay.
However, there were a few isolated remarks indicating areas needing improvement. Some reviews mentioned encountering spider webs, dust on furniture, remnants of cleaning products and occasional issues with the bathroom floor cleanliness. Despite these occasional concerns, the overall consensus leans heavily towards a positive experience in terms of the hotel's cleanliness.
Staff
Hotel Rheinfels stands out for its remarkably friendly and attentive staff, earning praise for their helpfulness and welcoming demeanor. Guests frequently mentioned that the reception staff were especially considerate and accommodating, often going out of their way to assist with early check-ins and special requests, such as providing additional pillows promptly. Visitors appreciated the cheerful and polite attitude prevalent among the team, noting that the staff were always ready to help with any problems and needs, including storing bikes and recommending local dining spots.
The warm and professional service extends across all areas of the hotel with numerous guests recounting exceptionally friendly welcomes and dedicated support throughout their stays. From helpful advice for tours to ensuring a comfortable dining experience, the staff’s commitment to guest satisfaction is evident. The breakfast staff, in particular, received mixed reviews with some guests noting less courteous interactions, while others found them attentive and warm.
Overall, reviews highlight an exceptionally friendly and welcoming team that significantly enhances the guest experience at Hotel Rheinfels.
No, Hotel Rheinfels doesn't have any pool.
No, a spa isn't available at Hotel Rheinfels.
Yes, Hotel Rheinfels welcomes dogs.
No, parking facilities aren't available at Hotel Rheinfels.