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Summary of reviews'Intourist Kazbegi' garners a strong reputation thanks to its exceptional location, comfortable atmosphere and excellent service. Nestled in the heart of Stepantsminda, it offers breathtaking views of Mount Kazbek and easy access to the village center, making it an ideal base for exploring the area. The tranquil surroundings and picturesque sights, especially from the terrace, rooms and patio, provide a memorable stay for visitors. Despite minor parking issues, the modernity, cleanliness and aesthetics of the hotel receive consistent praise.
The hotel's breakfast offers a diverse and delicious selection with high quality and taste, often described as fantastic and luxurious. While some guests note occasional refilling issues and limited variety, the fresh meals, great coffee and beautiful views during breakfast are well-appreciated.
Dinner at the hotel's restaurant is highly regarded for its excellent, varied dishes and superb cocktails and wines. Although some guests express a desire for more national dishes and note early closing times, the overall dining experience is delightful with commendable service.
Rooms at Intourist Kazbegi are modern, clean and comfortable with many featuring stunning mountain views and balconies. While some find certain rooms small and note occasional maintenance issues, the warmth and coziness, combined with stylish design, contribute to an overall pleasant stay.
Cleanliness is a strong point with numerous positive mentions of well-maintained and tidy rooms and facilities. However, experiences with room cleaning services can vary with some guests pointing out inconsistencies.
The staff are frequently highlighted for their politeness, friendliness and attentiveness, significantly enhancing the overall guest experience. Exceptional service from individuals like Gvantsa and Bella, along with a welcoming atmosphere, leaves many guests satisfied and eager to return.
Wi-Fi receives mixed reviews with some finding it satisfactory while others note issues with speed and reliability, particularly in certain areas of the hotel.
Family visitors find the hotel particularly appealing due to its cozy layout, family-oriented rooms and various amenities for children. Practical conveniences and engaging activities for kids contribute to a positive family experience despite occasional needs for baby cots and improved wheelchair accessibility.
The beds at Intourist Kazbegi are praised for their comfort with many guests enjoying restful sleep thanks to the high-quality mattresses and cozy bedding.
Although some reviews suggest the hotel could improve to fully meet a four-star standard, the overall experience, characterized by gorgeous views, luxurious amenities and exceptional service, makes Intourist Kazbegi a highly recommended destination for a memorable stay. Show more
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Categories
Family Friendly Hotel
This hotel features chic furnishings and a retro aesthetic. It provides panoramic mountain views and a great breakfast buffet, making it suitable for families seeking comfort and style.
Business Hotel
Offers standard amenities and services, suitable for business travelers seeking convenience. Provides a reliable and comfortable environment.
Hotel with Parking
This hotel provides on-site parking facilities for its guests. The location and accessibility of the parking make it a convenient option.
Accessible Hotel
Intourist Kazbegi offers wheelchair-accessible parking, a wheelchair-accessible registration desk, and a wheelchair-accessible restaurant. The hotel also has an elevator and facilities for disabled guests, including a higher level toilet and toilet with grab rails.
4-Star Hotel
Room Types
Standard Single Room with Back ViewThis single room has a bathrobe, flat-screen TV, French balcony, and mountain view.
Deluxe King RoomThis double room has a French balcony, cable TV, minibar, coffee machine, and bathrobe.
Standard Double Room with Back ViewProviding free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The twin/double room provides a minibar, a safe deposit box, an electric kettle, a flat-screen TV with cable channels, as well as mountain views. The unit offers 2 beds.
Panorama King Room with Front ViewThis double room has a minibar, satellite TV, French balcony, and electric kettle.
Panorama Double Room with Back ViewThis twin/double room features a electric kettle, cable TV, French balcony, and bathrobe.
Intourist Signature King Room with Front ViewThe spacious double room features a minibar, a coffee machine, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Family Room with Front View and TerraceThe spacious family room offers a minibar, a coffee machine, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 3 beds.
Standard Double Room with Front ViewFeaturing free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. Boasting a terrace with garden views, this twin/double room also features a minibar and a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
Location
The 'Intourist Kazbegi' hotel boasts an exceptional location that offers breathtaking views of the surrounding mountains, including the stunning Mount Kazbek. Nestled right in the heart of Stepantsminda, the hotel is conveniently situated just a short walk from the village center, restaurants and local stores, making it an ideal base for exploring the area. Guests frequently highlight the hotel’s amazing views, whether from the terrace, front-facing rooms or the patio, all of which offer picturesque sights of snow-capped peaks and the Gergeti Church. The atmosphere around the hotel is tranquil and beautiful, providing a perfect backdrop for a memorable stay. While the hotel’s location garners constant praise for its easy access to local amenities and its prime setting amidst the mountains, it also offers excellent facilities and a pleasing aesthetic, further enhancing its appeal. Despite a minor issue with parking, visitors consistently commend the hotel’s modernity, cleanliness and overall ambience.
Breakfast
Intourist Kazbegi receives generally positive remarks for its breakfast offerings with numerous guests praising the delicious and diverse options available. Many guests highlight the breakfast as being very good, fantastic and even superb, lauding the selection of pastries, fruits and hot and cold items. The breakfast spread is often described as lovely, royal and luxurious with several reviewers noting the high quality and taste of the food.
However, some guests mention that the breakfast can be quite limited with occasional issues regarding food not being refilled promptly or served cold. A few reviews point out that the breakfast selection could improve, especially when considering the accommodation price. Despite these criticisms, others appreciate the fresh and varied meals, the great coffee and the overall excellent service provided during breakfast.
The breakfast's presentation and setting also receive high marks with guests enjoying a clean environment and beautiful views while dining. Overall, Intourist Kazbegi's breakfast offerings cater well to a wide range of preferences, though some areas might benefit from enhancements in variety and service consistency.
Dinner
The dining experience at Intourist Kazbegi consistently receives high praise from guests. The restaurant offers excellent food that is enjoyable and varied with many dishes described as amazing and incredibly delicious. The menu selection provides a good range, although some guests noted that certain items were not always available and expressed a desire for more national dishes.
The service at the restaurant is commendable with staff providing excellent service that enhances the dining experience. Guests have particularly enjoyed the superb cocktails and delicious wine available at the bar and the lounge also serves quality food.
While the food and drinks are highly rated, there are some logistical aspects that could be improved. The restaurant and room service close relatively early with dinner service concluding at 9 PM and the bar-restaurant only opening at 5 PM. Some guests also noted that portions could be larger given the price.
In summary, the restaurant at Intourist Kazbegi offers a delightful dining experience with excellent food and service, although there are areas for potential improvement in menu variety and service hours.
Rooms
Intourist Kazbegi offers a compelling stay for guests, particularly due to its modern, recently renovated style and prime location that provides stunning views of Mount Kazbek. Many guests have praised the comfortable and spacious rooms, especially those with a direct view of the mountains. Cleanliness is a common positive mention with rooms being described as clean, cozy and well-equipped. Balconies in several rooms offer an additional space to enjoy the beautiful scenery, particularly in the afternoons.
However, room sizes appear to be hit or miss with some guests finding them small and cramped, particularly the bathrooms and single rooms. There are occasional reports of outdated or basic room facilities, such as the absence of air conditioning or minimal furniture, which can hamper comfort for some.
Comfort remains a consistent theme with rooms providing adequate heating during colder periods and being well-insulated from noise. The stylish design of both the rooms and common areas has been well-received, contributing to an overall pleasant atmosphere. Specifically appointed rooms, like the Signature King Room or family rooms with large balconies, receive special mentions for exceeding expectations and providing a remarkable experience.
On the downside, some issues such as infrequent housekeeping, minor maintenance problems like non-functioning fridges and occasional odors from the bathrooms have been noted. The hotel seems to struggle with staff shortages, yet the existing staff are friendly and helpful.
In summary, Intourist Kazbegi shines primarily through its breathtaking mountain views, modern aesthetics and comfortable settings, although potential guests should be aware of variations in room sizes and those minor service issues.
Beds
Intourist Kazbegi boasts an overwhelmingly positive reception when it comes to their beds. Guests frequently highlight the comfort level of the beds, ensuring a restful sleep with many describing them as very comfortable or even insanely comfortable. The rooms often feature double beds or 2 queen beds and the mattresses receive particular praise for their quality. Warm blankets and fresh, clean bedding further enhance the sleeping experience. While a small number of travelers had issues, noting discomfort with some beds or pillows, the general consensus points toward a high degree of comfort and cleanliness.
On the practical side, some rooms might feel small with limited storage options, as guests sometimes have to place their belongings on the floor. Nevertheless, despite the compact nature, rooms are well-equipped, tidy and maintain a cozy atmosphere, providing all necessary amenities for a pleasant stay. The hotel also accommodates special requests such as providing baby cots, adding an extra layer of convenience for families traveling with infants.
Cleanliness
The cleanliness of 'Intourist Kazbegi' receives generally favorable feedback from guests. Many reviews highlight the hotel's modern and stylish interiors with particular praise for the clean and cozy atmosphere of the rooms. The facilities are frequently described as very clean, tidy and well-maintained, contributing to an overall pleasant stay.
However, some guests noted inconsistencies in cleanliness. While numerous reviews stress spotlessly clean rooms and commend the attentive staff who ensure sanitation measures like masks and hand sanitizers, there are mentions of specific issues such as dusty rooms, dirty bathrooms and inadequate room cleaning at times. Some bathrooms were particularly pointed out for having only one hook to hang towels and getting wet easily during showers.
Generally, the recently renovated hotel manage to uphold a high standard of cleanliness, as reflected in the many positive reviews. Guests appreciate the new, well-designed interiors and the clean environment, though experiences with room cleaning services can vary.
Staff
The reviews for 'Intourist Kazbegi' highlight a consistently positive experience with the hotel staff. Guests frequently describe staff members, from the manager to the waiters, as incredibly polite, helpful and friendly. They praise the exceptional friendliness and professionalism of the team, making special mentions of individuals like Gvantsa, Jaba, Irakli, Bella and Nino for their outstanding service and attentiveness.
The reception and restaurant staff receive specific commendations for their efficiency and welcoming nature. Diners at the hotel's restaurant comment favorably on the service, emphasizing the staff's responsiveness and proficiency in English, as well as their ability to accommodate guests' needs. Despite occasional remarks about slow service, the general sentiment emphasizes the warm and helpful demeanor of the team.
Cleanliness and comfort are also noted with guests appreciating the tidy and cozy rooms. The hotel's atmosphere, characterized by pleasant interiors and friendly interactions, contributes to a welcoming environment. The supportive and accommodating nature of the staff enhances the overall experience, leading many guests to express their satisfaction and intent to return.
In summary, the staff's friendliness, attentiveness and professional service at 'Intourist Kazbegi' significantly contribute to a positive and memorable stay for guests.
Wi-Fi
The wifi experience at Intourist Kazbegi presents a mixed picture. While some guests note that the Wi-Fi signal is strong and describe the internet connectivity as good, others express disappointment with its reliability and speed. Several reviews mention that the Wi-Fi can be slow and unstable, posing challenges for those needing to work remotely. It's also pointed out that there is no wifi in certain areas, including the rooms, which could be a significant inconvenience for some visitors. Overall, while some guests find the wifi satisfactory for basic use, it may not meet the expectations of those needing consistent and high-speed internet access.
Parking
Intourist Kazbegi offers convenient parking options for guests arriving by car. The hotel provides a large, private parking lot on its grounds, which is free of charge. Guests have noted the helpful and smiling staff at the parking barrier, ensuring a pleasant experience. While some reviews mention the lack of proper parking, the overall consensus highlights the availability and ease of access to private parking. Additionally, for those who prefer to explore the area without their vehicle, a nearby bus stop offers an alternative mode of transportation.
Family
Intourist Kazbegi stands out as an ideal destination for families looking to enjoy a comfortable, engaging and scenic retreat. Families have found the hotel’s atmosphere to be particularly suitable, emphasizing the positive interaction with staff and the array of amenities tailored for kids. Visitors have highlighted the hotel's modern and cozy layout with luxurious family rooms that offer incredible views, including balconies and terraces overlooking the town and mountains.
The hotel provides practical conveniences such as extra beds and interconnecting rooms, making it easier for families to stay close together. Additionally, the staff go above and beyond to ensure children are entertained, offering games and activities and even keeping babies occupied. The expansive lawn adds another layer of enjoyment for kids to play freely.
Family rooms are noted for their cleanliness, comfort and breathtaking views, contributing to memorable family experiences. Despite a few areas for improvement, like the need for baby cots and enhanced wheelchair accessibility, the overall consensus is highly positive.
Families recommend the property enthusiastically, pointing out the hotel's exceptional suitability for family trips and its ability to create wonderful family memories.
4 Star
Intourist Kazbegi offers a fantastic experience characterized by gorgeous mountain views and cozy rooms, making for an exceptional stay that many find worth every penny. The comfort level at the hotel is quite good with guests noting the fantastic choice of amenities and luxury features available. The service is frequently praised as Grade A with friendly and helpful staff contributing to an overall fantastic service quality. Guests appreciate the full-service hotel aspect and generally find it to be a good value for money.
However, some reviews suggest that the hotel does not entirely match the four-star level with certain aspects like the breakfast being described as modest. There are comments about a shortage of staff and a need for training in service, impacting room service quality. Despite these downsides, the overall four-star experience with great amenities and exceptional views often makes it a place worth recommending to all who are planning to visit. Investing in a room facing the mountain is particularly highlighted as worthwhile, offering an unparalleled view that adds significantly to the experience.
No, Intourist Kazbegi doesn't have any pool.
No, a spa isn't available at Intourist Kazbegi.
No, Intourist Kazbegi doesn't allow dogs.
Yes, parking facilities are available at Intourist Kazbegi.