This hotel has made reasonable adjustments for wheelchair access and offers facilities specifically for disabled guests. Accessible toilets are available, contributing to a more comfortable stay for guests with mobility needs.
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Summary of reviews related to the 'Accessible' categoryThe York Pavilion Hotel, Sure Hotel Collection by Best Western, offers a mix of accessibility features with some areas of improvement noted by guests. Positively, the hotel is easily accessible from the southern ring road and boasts free disabled parking. Its location is also highly convenient, being close to York with easy access to the city center via a park and ride service. Despite the hotel having no lift, guests noted that the downstairs rooms are ground floor accessible and some accessible rooms even come with courtyard garden doors, which is beneficial for people with limited mobility.
However, there were several concerns raised regarding its facilities for guests with disabilities. Some noted that while their accessible rooms were spacious and lovely, there were issues such as showers over baths which could be challenging for those with poor mobility. Additionally, the narrow and steep stairs to certain rooms were found unsuitable for disabled guests. Another significant concern was the allocation of disability rooms with one guest mentioning that the room they had booked for their mother was given to another guest, indicating potential room management issues.
Overall, while the York Pavilion Hotel offers good accessibility in terms of location and parking, there is room for improvement in the specific design and management of their accessible facilities. Show more
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Questionnaire
To whom is your hotel/accommodation accessible? People who use a wheelchair
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms
Are there any facilities that guests who use a wheelchair cannot reach?Yes Please specify: Some bedrooms
Are there designated parking spaces for people with disabilities?No
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: 1 Twin fully accessible.
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: 1 Twin
Are wheelchairs offered to guests who do not come with their own?Νο
Accessible HotelSummary of reviews related to the 'Accessible' categoryThe Holiday Inn York, an IHG Hotel, generally receives positive feedback for its accessibility features, making it a convenient choice for guests with disabilities. Many reviews commend the hotel for its wheelchair-accessible layout, spacious family rooms and ease of access both by road and local bus routes. The hotel offers easy access parking and has specially designated spaces for disabled drivers, although the availability of these spaces can sometimes be limited.
Guests appreciate the good transport links and the hotel's central location, which offers easy access into the city center by bus. The accommodations on the ground floor are accessible and the lifts provide good access to different parts of the building. Staff are described as friendly and helpful, contributing positively to the overall accessible experience.
However, some reviews point out that certain areas, such as the bathrooms, can be small and cramped, which might pose challenges for some visitors. Additionally, the hotel is noted to be slightly dated and in need of some upgrades. Despite these minor drawbacks, the overall consensus is that the Holiday Inn York remains a good option for disabled travelers due to its accessibility and convenient location. Show more
An immersive York hotel experience awaits guests of Delta Hotels by Marriott, offering a beautiful location steps away from the York Racecourse. Nestled on five acres of lush greenery and landscaped gardens, this hotel in York impresses with a wealth of 4-star amenities, including a modern fitness center, an indoor pool, a well-maintained tennis court, and a full-service spa. Relax and rejuvenate in the spacious guest rooms and suites, all of which feature high-speed Wi-Fi access, flat-screen TVs, and plush featherbeds. Dine at Cast Iron Bar & Grill, which serves seasonally-inspired dishes crafted from local ingredients, or host a meeting in one of the 11 venue spaces for hire. Consider celebrating your wedding at this hotel in York on their verdant grounds; the gazebo is the ideal choice for an elegant outdoor party. Whether you're visiting on business or for pleasure, this family hotel in York blends charming surroundings, 4-star amenities, and warm hospitality for inspired results.
Novotel York Centre provides a range of facilities for guests with disabilities, including wheelchair-accessible facilities throughout the hotel. All 124 rooms across 4 stories are reachable by elevator. Bathrooms with wheelchair access can be reserved, ensuring comfortable stays for guests with mobility needs.
This hotel features Accessible Standard Rooms equipped with specific facilities for disabled guests. These include wheelchair turning space, alarm cords, wheel-in showers, and bathroom grab rails. Accessible beds, wardrobes, mirrors, and writing facilities are also provided in these rooms.
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Summary of reviews related to the 'Accessible' categoryThe 'ibis York Centre' has garnered various reviews from guests regarding its accessibility for those with disabilities. Guests have highlighted that the hotel layout is generally accessible with a wheelchair lift available to reception. Some guests appreciated that the hotel could accommodate requests for accessible rooms on the ground floor, which was particularly beneficial for those with mobility issues or using wheelchairs. The location of the hotel is highly praised, being very close to York Minster, the train station and other local attractions, making it convenient for guests to explore the city.
However, there are several areas where the hotel could improve. The lifts were noted to be unreliable and not sufficiently accessible. The bathroom tiles were considered hazardous and the hotel would benefit from installing grab rails in showers. Parking was another concern, described as small and tight, making it challenging for disabled and elderly guests to maneuver. Additionally, the slightly hilly terrain around the hotel was not ideal for wheelchair users.
Despite these drawbacks, the considerate and friendly staff received positive mentions for their helpfulness and willingness to accommodate specific needs, such as changing rooms or offering a friendly welcome. Overall, while the hotel provides some accessibility features and enjoys a prime location, there are areas that require attention to better serve disabled guests. Show more
Accessible HotelSummary of reviews related to the 'Accessible' categoryMiddletons offers an accessible and convenient location for those with disabilities, making it easy to reach both the hotel and the town center, which is just a short walk from the river and other major city attractions. Guests appreciated the availability of ground-floor accessible rooms and ADA-compliant facilities. The rooms themselves were well-presented, clean and well-maintained, which contributed to an overall pleasant stay.
However, certain areas revealed challenges that might affect guests with disabilities. Some parts of the hotel, including the steep and poorly lit external ramps, posed difficulties and there were issues with accessibility in some shower rooms. In particular, the remote placement of some accessible rooms relative to communal areas required navigating steep ramps, which might not be ideal in adverse weather conditions.
Unfortunately, the lack of a lift in some areas added another layer of difficulty, especially for those allocated rooms far from key facilities like the bar and reception. The staff, however, were frequently praised for their friendliness and willingness to help, making the overall experience more comfortable despite the accessibility challenges.
While the easy access by public transport and well-maintained facilities stand out, potential guests with disabilities might want to inquire about specific room locations and pathways in advance to ensure a smoother stay. Show more
Holiday Inn York City Centre offers accessible standard rooms designed to meet the needs of travelers requiring enhanced accessibility. The hotel also provides wheelchair access, including a single manual door next to the revolving doors for convenient entry.
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Summary of reviews related to the 'Accessible' categoryHoliday Inn York City Centre by IHG offers a generally favorable experience for guests with disabilities, with particular praise for its mobility adapted and accessible rooms. These rooms are thoughtfully laid out for wheelchair users, enhancing the comfort and convenience of the stay. The hotel's proximity to the city centre makes it a suitable choice for those with mobility issues, allowing easy access to local amenities without the need for a car. For those driving, the car park is conveniently close and accessible.
The staff, notably Rochelle and Surenderal, receive commendations for their kindness and willingness to ensure guest comfort. They go the extra mile, even organizing accessible taxi services for guests heading to the train station. Despite this, guests did encounter issues, such as a consistently problematic lift and occasional discomfort with the beds. However, the staff's proactive approach and helpful nature seem to mitigate these setbacks, contributing to an overall positive experience for many visitors. Show more
Accessible LodgeSummary of reviews related to the 'Accessible' categoryThe Lodge at Carlton Tavern offers a welcoming stay with thoughtful accessibility features. Guests have praised the availability of wheelchair-accessible rooms, making it easier for those with mobility challenges. The hotel is known for its ease of check-in, which adds to the convenience for all guests. Its excellent parking facilities and accessibility are highlighted, providing free parking that adds to its good value proposition, especially for those visiting York.
Located in a quiet and pleasant area, The Lodge is a short 10-minute drive from York city center, with some guests remarking it's an easy walk for those who prefer a stroll. The proximity to public transport is another plus, with a bus stop right outside, offering a quick route into the city and a handy location for visiting local attractions like the Christmas market. Though there is a need to navigate stairs, which might be challenging for those using walking aids as the building lacks an elevator.
Overall, The Lodge at Carlton Tavern provides a comfortable and accessible stay with a friendly staff in a location conducive to exploring York, though guests are advised to plan ahead for taxi services due to occasional delays. Show more
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