HI Hotels Imperial Resort - Ultra All Inclusive, FREE PARKING
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Summary of reviewsHI Hotels Imperial Resort - Ultra All Inclusive, FREE PARKING enjoys a prime location nestled between Nessebar and Sunny Beach, providing easy access to both the beach and the historic town of Nessebar. The convenience of a 2-5 minute walk to the beach, complemented by picturesque sand dunes and a scenic illuminated seafront promenade to Nessebar Old Town, makes it an excellent choice for both families and explorers. The beachfront location, modern amenities and spacious rooms significantly enhance the guest experience.
The resort's breakfast offerings receive mixed reviews. Many guests appreciate the varied and quality coffee, a wide selection of food items and options for diverse dietary needs, including vegans and those with allergies. However, the repetitiveness of the menu and occasional issues with cold food and long lines at the coffee machines are downsides. Despite these, the quality and variety generally satisfy different tastes and the availability of snacks throughout the day is a plus.
Dinner also garners mixed feedback but leans positively, particularly due to the themed dinners featuring cuisines like Greek, Italian and Turkish. Guests commend the freshness and variety of the food, especially meats, vegetables and salads. Issues like overcrowding, inconsistent food quality and cleanliness in the dining area can be detractors, but overall, the dinner offerings are well-received.
Rooms at the resort are often highlighted for their spaciousness, modernity and cleanliness. Many feature amenities like balconies, sea views and large bathrooms. Daily cleaning and the stylish, newly renovated sections contribute to a comfortable stay. However, the standard rooms can sometimes fall short compared to deluxe rooms and occasional issues with views and inconsistent housekeeping are noted. Overall, room quality and comfort are strong points of the hotel.
Cleanliness is generally praised across the resort. Guests frequently mention the meticulous attention to maintaining a tidy environment with daily room cleaning, polite and thorough cleaning staff and well-maintained common areas, pools and dining rooms. Occasional lapses in specific areas do occur but do not significantly detract from the hotel's overall reputation for cleanliness.
Staff at HI Hotels Imperial Resort receive mixed reviews. Many guests appreciate the friendly and helpful nature of the staff with specific commendations for bartenders, the animation team and polite cleaners. However, some guests experience issues with communication, professionalism and organization, particularly at reception and in the restaurant. Language barriers also occasionally cause frustration.
The Wi-Fi service at the resort receives mixed feedback. Some guests find the connection to be excellent and reliable in common areas and rooms, while others encounter issues with weak signals, unstable connections and slow speeds, particularly during peak hours.
The spa experience is similarly mixed with praise for quality massages and friendly spa staff, but concerns about additional fees for amenities, logistical challenges and inconsistent service availability. Despite these drawbacks, many guests find the spa services to enhance their overall stay.
The resort's pools, including two outdoor and one indoor, are generally described as clean and well-maintained, ideal for both relaxation and family activities. However, issues with cold water, limited space and insufficient sunbeds are noted. Despite these, the pools are appreciated for their cleanliness and suitability for various activities.
The nearby beach is frequently praised for its proximity, cleanliness and fine sand. Guests enjoy the clean and peaceful environment, though the requirement to rent sunbeds and umbrellas, along with occasional logistical challenges, can be inconveniences. Overall, the beautiful and well-maintained beach is a highlight for many guests.
Parking at the resort appears to be limited and costly, presenting some challenges for guests. Despite the need for improvements in certain areas, the overall experience at HI Hotels Imperial Resort - Ultra All Inclusive, FREE PARKING is positive with many guests appreciating the excellent location, comfortable rooms, diverse food options and friendly staff.
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The resort's breakfast offerings receive mixed reviews. Many guests appreciate the varied and quality coffee, a wide selection of food items and options for diverse dietary needs, including vegans and those with allergies. However, the repetitiveness of the menu and occasional issues with cold food and long lines at the coffee machines are downsides. Despite these, the quality and variety generally satisfy different tastes and the availability of snacks throughout the day is a plus.
Dinner also garners mixed feedback but leans positively, particularly due to the themed dinners featuring cuisines like Greek, Italian and Turkish. Guests commend the freshness and variety of the food, especially meats, vegetables and salads. Issues like overcrowding, inconsistent food quality and cleanliness in the dining area can be detractors, but overall, the dinner offerings are well-received.
Rooms at the resort are often highlighted for their spaciousness, modernity and cleanliness. Many feature amenities like balconies, sea views and large bathrooms. Daily cleaning and the stylish, newly renovated sections contribute to a comfortable stay. However, the standard rooms can sometimes fall short compared to deluxe rooms and occasional issues with views and inconsistent housekeeping are noted. Overall, room quality and comfort are strong points of the hotel.
Cleanliness is generally praised across the resort. Guests frequently mention the meticulous attention to maintaining a tidy environment with daily room cleaning, polite and thorough cleaning staff and well-maintained common areas, pools and dining rooms. Occasional lapses in specific areas do occur but do not significantly detract from the hotel's overall reputation for cleanliness.
Staff at HI Hotels Imperial Resort receive mixed reviews. Many guests appreciate the friendly and helpful nature of the staff with specific commendations for bartenders, the animation team and polite cleaners. However, some guests experience issues with communication, professionalism and organization, particularly at reception and in the restaurant. Language barriers also occasionally cause frustration.
The Wi-Fi service at the resort receives mixed feedback. Some guests find the connection to be excellent and reliable in common areas and rooms, while others encounter issues with weak signals, unstable connections and slow speeds, particularly during peak hours.
The spa experience is similarly mixed with praise for quality massages and friendly spa staff, but concerns about additional fees for amenities, logistical challenges and inconsistent service availability. Despite these drawbacks, many guests find the spa services to enhance their overall stay.
The resort's pools, including two outdoor and one indoor, are generally described as clean and well-maintained, ideal for both relaxation and family activities. However, issues with cold water, limited space and insufficient sunbeds are noted. Despite these, the pools are appreciated for their cleanliness and suitability for various activities.
The nearby beach is frequently praised for its proximity, cleanliness and fine sand. Guests enjoy the clean and peaceful environment, though the requirement to rent sunbeds and umbrellas, along with occasional logistical challenges, can be inconveniences. Overall, the beautiful and well-maintained beach is a highlight for many guests.
Parking at the resort appears to be limited and costly, presenting some challenges for guests. Despite the need for improvements in certain areas, the overall experience at HI Hotels Imperial Resort - Ultra All Inclusive, FREE PARKING is positive with many guests appreciating the excellent location, comfortable rooms, diverse food options and friendly staff.
Resort for Honeymoon
Providing ultra all-inclusive services and free parking, this resort offers a convenient and luxurious stay. Couples can enjoy the various amenities and activities without worrying about additional costs. The resort is located near the beach for easy access to seaside activities.
Resort with Spa
The hotel features a tranquil spa, dedicated to the regeneration of mind, body, and soul. It offers invigorating massages, rejuvenating treatments, holistic wellness therapies, a large indoor pool, and a jacuzzi for total tranquility and relaxation.
Family Friendly Resort
This resort is known for being kid-friendly and offers all-inclusive services. HI Hotels Imperial Resort offers a variety of pools and activities that cater to both adults and children.
Resort with Swimming Pool
Features multiple pools, including dedicated children's areas and offers an ultra all-inclusive package for ultimate convenience. The variety of pool options caters to all age groups.
Heated Pool Indoor Pool Outdoor Pool
Resort with Parking
This resort explicitly advertises 'FREE PARKING' as part of its Ultra All-Inclusive package. This clear statement suggests a focus on providing convenient and accessible parking for its guests.
EV charging stations
Resort with EV Charging Stations
This resort provides free parking and ultra all-inclusive services, which is beneficial for guests. The availability of EV charging adds to the convenience for electric vehicle owners.
Resort with All Inclusive Packages
Provides an ultra all-inclusive experience with free parking, offering convenience and value. The 'Imperial Resort' designation suggests a focus on luxury and service. Located in Sunny Beach, providing easy access to other attractions and amenities.
4-Star Resort
With an Ultra All Inclusive package and free parking, this resort combines convenience with comprehensive amenities. The extensive services ensure a hassle-free and enjoyable stay.
Resort with Indoor Pool
The resort offers a large indoor pool as part of its spa and wellness center. The spa facilities include a sauna, jacuzzi, and steam baths, with massage services available. The resort also features a splash park for additional water-based activities.
Resort with Heated Pool
Offers ultra all-inclusive amenities, including access to heated pools, ensuring a luxurious experience. Free parking is a valuable addition, especially for those traveling with vehicles.
Resort near The Beach
Romantic Resort
Business Resort
Resort with Outdoor Pool
About HI Hotels Imperial Resort - Ultra All Inclusive, FREE PARKING
License: Н3-9ЕГ-668-Б1
Guest Reviews
Location
Breakfast
Despite the range, there's a common sentiment that the breakfast menu is quite repetitive day-to-day. Several guests note that the offerings remain largely unchanged throughout their stay, which can lead to a monotonous dining experience for longer visits. Additionally, issues such as cold food, insufficient cups and cutlery and consistently long lines at the coffee machines detract from the overall experience.
While some guests find the breakfast acceptable or even excellent with its plentiful and tasty options, others feel it leaves much to be desired in terms of variety and quality with specific complaints about it being ordinary or even poor. Nevertheless, the food is generally described as very good with plenty of choices to satisfy different tastes. The hotel also offers a broad array of snacks throughout the day, ensuring there's always something available to eat.
Dinner
However, there are consistent criticisms regarding the dining experience. The dining area appears to be too small, leading to overcrowding, lack of clean crockery and occasionally no available tables. The quality of food can be inconsistent with some mentioning cold dishes and subpar refills. Cleanliness is also a concern with reports of sticky floors and table settings being reused without adequate cleaning.
Wine quality is another notable downside with complaints about the house wine served from taps and issues with cleanliness of the bottles. Despite these drawbacks, the overall consensus is that the dinner offerings are generally good with plentiful options and a solid selection of snacks available throughout the day.
In conclusion, while there are areas that need improvement, such as cleanliness and food temperature, the themed dinners and diverse food selection seem to be highlights for many guests at HI Hotels Imperial Resort.
Rooms
However, some reviews indicate a disparity between the standard and deluxe room offerings. While the deluxe rooms are often highlighted for their spaciousness and comfort, standard rooms can be considerably smaller and sometimes fall short of guests' expectations based on descriptions and photos. Additionally, views from some rooms, such as those overlooking roofs or less appealing areas, have been a point of contention for a few visitors.
It seems that housekeeping generally maintains a high standard of cleanliness, although there are occasional mentions of inconsistencies, such as dirty bedding or infrequent cleanings. Despite these minor issues, the overwhelmingly positive feedback about the room quality, cleaning standards and comfort level reinforces the hotel's appeal, especially for families and those seeking a pleasant stay with modern conveniences and scenic views.
Beds
While some guests appreciate regular changes of towels, some reported issues with bedding cleanliness, mentioning dirty or stained bed linen. Additionally, hard pillows were noted by a few, affecting overall comfort for some visitors.
On the plus side, rooms are often praised as very clean and those seeking ultimate relaxation might enjoy the idea of having a nice balcony and a sofa for the child. Still, the mixed experiences regarding bed arrangements and cleanliness suggest inconsistencies that future guests might want to keep in mind.
Cleanliness
Common areas, including the pools and dining rooms, receive positive remarks for their cleanliness. The hotel's modern, well-maintained interiors further enhance the pleasant stay. Visitors also appreciate regular towel changes and attentive daily housekeeping, which ensure a comfortable and hygienic experience.
However, some reviews note issues with cleanliness that could be improved. There are occasional mentions of dirty bedding, stains on carpets and less consistent cleaning in certain areas. Specific problems in the indoor pool's changing rooms and restaurant hygiene were also reported.
Overall, the HI Hotels Imperial Resort is highly regarded for its clean, tidy and well-maintained facilities, making it a favorable choice for a comfortable stay despite some isolated housekeeping lapses.
Staff
Housekeeping was noted for the general politeness of the cleaners, though occasional lapses in cleaning standards were mentioned. The front desk staff, including standout individuals like Stella, were often recognized for their friendliness and willingness to assist. Guests frequently commended the staff for going the extra mile to resolve issues and maintain an organized environment in the hotel.
However, the hotel also faced criticism regarding the communication skills and attitude of some staff members. Instances of uncooperative, unfriendly and unprofessional behavior were noted, particularly at the reception and restaurant. Language barriers posed challenges as some staff members did not speak English, causing frustration among non-Romanian speaking guests.
Management was often described as passive with some guests feeling that issues were met with excuses rather than solutions. The reception staff, at times, appeared indifferent and disorganized, contributing to a sense of general chaos and dissatisfaction for some guests.
In summary, while many guests found the staff at HI Hotels Imperial Resort friendly and hardworking, there were notable areas for improvement in communication, professionalism and organization to better meet the needs of all visitors.
Wi-Fi
However, a number of reviews pointed out significant issues with the Wi-Fi, including unstable connections during peak hours, generally weak signals and poor coverage in distant rooms as well as on terraces and by the pool. Some guests found the need to reconnect frequently when moving around the hotel to be frustrating and others reported the Internet as very slow, unusable or completely non-existent at times.
Overall, while some portions of the hotel provide a satisfactory Wi-Fi experience, many guests encountered challenges with the connectivity, impacting their ability to stay connected reliably throughout their stay.
Spa
An excellent kinetotherapist and impressive professionals have also been highlighted positively. However, the majority of amenities, such as the sauna and heated pool, require additional fees, which disappointed some visitors. Some guests have faced logistical challenges, including long wait times and chaotic check-ins. Additionally, there were concerns regarding non-functional showers and inconsistent availability of certain spa services. Despite these drawbacks, for many visitors, the overall wellness offerings added to the appeal of the resort.
Pool
Although there are aquatic features and activities geared towards children, the pool areas face issues with limited space and insufficient sunbeds. Guests often find all the loungers occupied unless they arrive early to reserve a spot. Some reviews mention broken loungers and the need for constant replacement of the pool border, while others highlight that the pools can feel crowded at times.
Despite the reported issues with size and temperature, the hotel's pools are appreciated for their cleanliness and suitability for both relaxation and family activities. However, those in search of ample space and consistently warm water might find the pool facilities less than ideal.
Beach
Despite some logistical challenges, such as having to cross sand dunes or navigate limited access points, the beach’s beautiful surroundings and peaceful atmosphere make up for these minor inconveniences. The cleanliness of the beach and its daily maintenance are also noted positively, although a few guests have commented on the occasional sand cleanliness issues and lack of sufficient facilities like toilets and snack bars.
Overall, the beach’s location and quality of sand are standout features, making it a highlight for visitors looking for a relaxing seaside experience near the resort.
Parking
For those who do manage to secure a spot at the hotel, the parking lot is described as quite small and cramped. The situation is further complicated by occasional confusion and difficulty in navigating the parking process, including managing access and dealing with attendants. Some guests even noted that tipping or bribing employees might be necessary to obtain a spot.
Parking fees are not included in the room price and must be paid separately, which seems to catch some visitors off guard. Moreover, parking organization appears to need improvement as both the system and communication about fees and logistics leave something to be desired.
On the positive side, there is an option for private parking and despite the distance, there are free transfers available to and from the more distant parking lots. However, guests should be prepared for the additional costs and potential inconvenience that comes with parking at this resort.
Family
Parents will appreciate the exceptional animation team, noted for their engaging shows and activities that delight both kids and adults. The beach and pool area cater to both children and adults, ensuring fun and relaxation for everyone. Additionally, the hotel's convenient location near a mini tourist train enhances accessibility to the center of Sunny Beach, adding to the overall convenience for families.
The resort boasts plenty of facilities dedicated to young guests, including multiple playgrounds, children's pools and thoughtfully designed recreational spaces. This family-friendly ambiance is complemented by a diverse selection of food options that cater to various tastes and preferences.
While there are a few logistical concerns such as the lack of family rooms, overall, HI Hotels Imperial Resort – Ultra All Inclusive is highly recommended for families seeking a memorable and enjoyable vacation. Families have consistently praised the hotel’s orientation towards meeting the needs of children, making it a perfect getaway for those with young ones.
4 Star
The food offered at the hotel is generally rated as okay with a variety of options available and the drinks are seen to be well-prepared. However, some guests expected a better culinary experience and found the dining facilities to be mediocre.
While the resort is praised for its effort and wonderful atmosphere in some areas, many guests felt that the service did not meet the four-star criteria, citing issues such as having to clean their own tables and unengaged staff. The reception area also received criticism for not reaching the standards expected of a four-star hotel.
Many guests experienced a mismatch between online photos and reality with some even experiencing room downgrades despite paying for higher quality accommodations. Complaints about additional charges for certain amenities and services were also highlighted, suggesting a discrepancy between the hotel's four-star claims and the actual guest experience.
Overall, while some aspects of the hotel live up to its four-star label, such as its clean rooms and varied food, other areas fall short, leading to a more mixed and sometimes disappointing stay for guests.
All-Inclusive Packages
However, standard all-inclusive experiences received criticism. Guests noted that only six main dishes were offered with the remainder consisting largely of vegetables, salads and repeated breakfast items. The snack bar for lunch was highlighted as being superior to the main meals. The quality of the drinks, especially alcoholic ones, was frequently mentioned as poor and the use of plastic cups detracted from the overall experience.
Many felt the hotel misrepresented the ultra all-inclusive services with additional charges for various items and services that were assumed to be included. Despite this, some reviewers highlighted that the food was generally delicious and varied and rooms were spacious and clean.
The all-inclusive package provided a good range of amenities, but the quality of drinks and some aspects of food service could use improvement. The location was pleasant and the entertainment offerings were appreciated. However, issues such as weak Wi-Fi, insufficient water pressure and subpar communal bathrooms were noted. Additionally, the system of reserving and paying for beach chairs day by day was seen as an inconvenience and there were complaints about the absence of included sun loungers and beach towels.
In summary, while the hotel delivers a mixed all-inclusive experience, those opting for the Ultra All Inclusive package tend to have more satisfying stays, enjoying a wider array of services and better overall value.
Outdoor Pool
Indoor Pool
Romantic
Yes, HI Hotels Imperial Resort - Ultra All Inclusive, FREE PARKING has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at HI Hotels Imperial Resort - Ultra All Inclusive, FREE PARKING.
No, HI Hotels Imperial Resort - Ultra All Inclusive, FREE PARKING doesn't allow dogs.
Yes, parking facilities are available at HI Hotels Imperial Resort - Ultra All Inclusive, FREE PARKING.
No, HI Hotels Imperial Resort - Ultra All Inclusive, FREE PARKING doesn't have a gym.
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