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Summary of reviewsFilo Hotel is situated on the outskirts of the city, offering a tranquil escape from urban chaos, making it an appealing starting point for mountain trips and exploring the surrounding areas. While its proximity to the train station is convenient, the location itself has mixed reviews, partly due to the pothole-filled road leading to the hotel and its neighboring industrial estate. Nonetheless, the hotel's clean rooms, exceptional restaurant and helpful staff provide a worthwhile stay for certain travelers.
Dining at Filo Hotel receives high praise with guests enjoying plentiful, delicious and well-organized meals at decent prices. The dinner service is frequently commended for its quality and friendly delivery, although one negative review mentioned subpar service and food quality.
Guests appreciate the spacious, clean and comfortable rooms with features such as generous bathroom space, air conditioning and refrigerators enhancing their stay. Some rooms even offer balconies. However, aesthetic appeal varies with some guests finding the decor outdated, while others appreciate recent renovations. Despite occasional complaints about dustiness or strange smells, the overall impression is positive, making the rooms a comfortable and practical choice.
Cleanliness standards at Filo Hotel receive mixed feedback. Most guests find their rooms well-maintained and almost new, praising the clean warmth and fresh linens. However, there are occasional issues such as dusty floors, dirty bathrooms and unpleasant smells with specific complaints about rust, fungus and poor ventilation. Nonetheless, the majority of guests find the hotel satisfactorily clean.
The staff at Filo Hotel are consistently praised for their friendliness and exceptional service. Guests frequently note the warm and welcoming nature of the reception staff, who are flexible and accommodating. The helpful and kind attitude of the entire hotel staff significantly enhances the guest experience, ensuring a pleasant stay.
Bed comfort at Filo Hotel is inconsistent. While some guests find the beds comfortable and suitable for short stays, others describe discomfort from the spring mattresses and mention inadequate bedding provisions. Despite these issues, many guests still report a restful sleep overall.
In summary, Filo Hotel provides a generally positive experience characterized by friendly staff, clean and spacious rooms and enjoyable dining. While there are some areas needing improvement, most guests find their stay satisfactory and pleasant.
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