Holiday Inn Express Swansea East by IHG
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Summary of reviewsHoliday Inn Express Swansea East by IHG, is highly praised for its strategic location just off the M4 motorway, offering convenient access to various key destinations including Swansea, Neath and the Gower Peninsula. This makes it an excellent choice for both leisure and business travelers. Despite being near the motorway, the hotel maintains a quiet and peaceful environment, further complemented by the nearby Harvester restaurant with its collection service and EV charger.
The hotel is noted for its exceptional cleanliness and comfort with spacious, well-maintained rooms that ensure a restful stay. Beds are frequently described as very comfortable, contributing to a good night's sleep. However, some guests mentioned that the rooms could get warm and might benefit from air-conditioning with occasional remarks about the rooms feeling a bit dated.
Guests consistently highlight the friendly, attentive and professional staff who go above and beyond to provide superb customer service. This contributes to the hotel's welcoming atmosphere, making it a favorite among various types of travelers, including families.
The breakfast offered at the hotel receives generally positive feedback for its variety and value, although some guests felt it could be more diverse, especially for dietary requirements. Dinner options at the hotel are more limited, but the close-by Harvester provides a reliable alternative for a fuller dining experience.
For those traveling for business, the hotel is a budget-friendly and practical choice with its proximity to key roads and clean, quiet rooms. The free WiFi generally works well, making it easy for guests to stay connected.
The hotel is also recognized for its family-friendly amenities, including spacious family rooms with sofa beds and cribs and a positive breakfast experience for young guests. Accessibility is another strong point with well-maintained facilities, mobility rooms and accessible parking ensuring a comfortable stay for guests with disabilities.
Overall, Holiday Inn Express Swansea East offers a convenient, clean and comfortable base with exceptional staff, making it a solid choice for a wide range of travelers.
Categories
The hotel is noted for its exceptional cleanliness and comfort with spacious, well-maintained rooms that ensure a restful stay. Beds are frequently described as very comfortable, contributing to a good night's sleep. However, some guests mentioned that the rooms could get warm and might benefit from air-conditioning with occasional remarks about the rooms feeling a bit dated.
Guests consistently highlight the friendly, attentive and professional staff who go above and beyond to provide superb customer service. This contributes to the hotel's welcoming atmosphere, making it a favorite among various types of travelers, including families.
The breakfast offered at the hotel receives generally positive feedback for its variety and value, although some guests felt it could be more diverse, especially for dietary requirements. Dinner options at the hotel are more limited, but the close-by Harvester provides a reliable alternative for a fuller dining experience.
For those traveling for business, the hotel is a budget-friendly and practical choice with its proximity to key roads and clean, quiet rooms. The free WiFi generally works well, making it easy for guests to stay connected.
The hotel is also recognized for its family-friendly amenities, including spacious family rooms with sofa beds and cribs and a positive breakfast experience for young guests. Accessibility is another strong point with well-maintained facilities, mobility rooms and accessible parking ensuring a comfortable stay for guests with disabilities.
Overall, Holiday Inn Express Swansea East offers a convenient, clean and comfortable base with exceptional staff, making it a solid choice for a wide range of travelers.
Family Friendly Hotel
This hotel offers family rooms and practical amenities such as laundry services. It also provides kids' meals.
Dog Friendly Hotel
This hotel offers accommodation in a convenient location. The hotel is pet-friendly and offers free parking. It offers a comfortable stay for guests traveling with pets.
Business Hotel
As a Holiday Inn Express, this hotel typically offers amenities suited for business travelers. However, specific details about meeting spaces or business services are not available in the provided data.
Accessible Hotel
Holiday Inn Express Swansea East by IHG has facilities for disabled guests and offers wheelchair accessible rooms with a double bed. The hotel features wheelchair accessibility throughout its grounds and has a lift. They also provide free parking and a 24-hour front desk.
3-Star Hotel
This hotel is a reliable option for travelers, providing comfortable accommodations and convenient access to the M4 motorway. It is suitable for those looking for a straightforward and value-oriented stay.
Hotel Taking Steps Towards Sustainability
Guest Reviews
Holiday Inn Express Swansea East by IHG, boasts a prime location just off the M4 motorway, making it an ideal choice for travelers seeking convenient and easy access to both local and regional destinations. The hotel's proximity to the motorway makes it particularly advantageous for those with last-minute bookings or anyone in need of a straightforward stopover during long drives through Wales. The location is highly praised for its convenience with easy access to Swansea, Neath and the surrounding Gower Peninsula, making it suitable for visiting family, business trips or simply exploring the area.
Guests have also appreciated the close proximity to the Harvester restaurant next door, which offers a collection service and even features an EV charger, adding an extra layer of convenience. Despite its closeness to the motorway, the hotel manages to maintain a quiet environment, shielding guests from the hustle and bustle of nearby traffic.
The hotel's setting does, however, mean that it is situated away from the city center, requiring a drive for those intending to visit Swansea's central attractions. While this might be a drawback for some, others find it beneficial for a peaceful stay, away from urban noise. The location is also advantageous for travelers catching ferries from Fishguard or Pembroke and those visiting Swansea University’s Bay Campus.
In addition to its strategic location, the hotel is noted for its cleanliness, attentive staff and modern amenities. The convenient on-site parking and dog-friendly policies enhance its appeal, making it an excellent choice for various types of travelers. Despite some noting the relative distance from central Swansea, the overall sentiment conveys that the Holiday Inn Express Swansea East offers a convenient and accessible base for both leisure and business visitors.
The breakfast experience at Holiday Inn Express Swansea East by IHG, has received a mixture of opinions from guests. Many complimented the breakfast spread, noting the variety of options that included cereals, fruits, toast and a traditional English hot breakfast with items like sausages, bacon and scrambled eggs. Guests appreciated the range, cleanliness and freshness of the offerings, often describing the meal as having excellent value for the price and particularly highlighting the friendly and helpful staff.
However, some guests felt the breakfast was basic and lacked variety, noting that it was sometimes repetitive or not accommodating enough for diverse dietary needs such as vegetarian or vegan options. Specific complaints included cold items, limited choices, especially under COVID restrictions and sometimes bland or tasteless selections like the prepackaged or grab-and-go offerings.
Overall, while the breakfast generally received good marks for its value, cleanliness and range of options, there is room for improvement in providing more diverse and warmer selections to better cater to all guests' preferences.
Guests at the Holiday Inn Express Swansea East by IHG, have varied opinions about the dinner offerings. Many appreciated the hotel's convenient location next to a Harvester restaurant, which provided an alternative dining option with a collection service and EV charger. However, feedback on the in-house dining experience was mixed.
Guests praised the staff for being exceptionally helpful and cheerful and found the food to be generally tasty with quick service. Some guests mentioned that they enjoyed the meals at the hotel bar, which they found comfortable and welcoming.
On the downside, numerous reviews highlighted the limited dinner menu, often comprising only sandwiches, burgers and pizza. Some guests noted the lack of variety and the high costs relative to the offerings. Additionally, there were complaints about specific issues like cold food, unavailability of chicken dishes and the restaurant's lack of ambience. Despite this, the nearby Harvester was seen as a good alternative, although it too had its drawbacks, such as being fully booked or closing early.
In summary, while the hotel’s dinner offerings might not cater to all tastes, guests could rely on the adjacent Harvester for more dining options, despite occasional service issues there as well.
Holiday Inn Express Swansea East offers a comfortable and pleasant stay for its guests with rooms frequently praised for their cleanliness and comfort. Many reviews highlight the spaciousness of the rooms, making them ideal for couples or solo travelers seeking relaxation. The beds, often described as very comfortable, ensure a restful night's sleep and the rooms are well-maintained with essential amenities.
Guests appreciate the quietness of the rooms, allowing for a peaceful environment, although some mention that the rooms can become warm, particularly in the summer and might lack air conditioning. A few reviews note that the rooms feel a bit dated and could benefit from some upgrades, especially the bathrooms and carpets.
For families, the room sizes seem to vary with some finding them spacious enough while others feel they are a bit small, especially when using the sofa bed. There were occasional mentions of cleanliness issues, such as dusty areas or rooms not being thoroughly cleaned, but these instances appear to be exceptions rather than the norm.
Despite minor issues like a lack of sufficient tea and coffee or minor maintenance problems (e.g., broken bathroom door handles or non-functional hairdryers), the majority of guests find the rooms to be a good value for money, fit for purpose and accompanied by friendly staff and convenient facilities. The hotel's location also appears to be a plus for visitors commuting in and around Swansea.
At the Holiday Inn Express Swansea East, guests generally found the beds to be comfortable and conducive to a good night's sleep. Many highlighted the beds as "very comfy" and "exceedingly comfortable," with positive mentions of clean and cozy beds being a common theme. The quality of the main beds was praised, described as firm but comfortable and of good quality.
However, some guests experienced issues with the beds being too small or feeling too hard. Those who stayed in rooms with sofa beds frequently found them uncomfortable and outdated, particularly noting them as unsuitable for children or additional guests. Pillows received mixed reviews; while some found them comfortable, others described them as lumpy and less than ideal.
Overall, while the primary beds provide a satisfactory and often pleasant sleep experience, the comfort could be inconsistent, especially concerning the smaller and sofa beds.
At the Holiday Inn Express Swansea East, cleanliness appears to be a significant strong point for many guests. Reviews frequently highlight that the hotel and its rooms are very clean with some describing their rooms as spotlessly clean, fresh and welcoming. The housekeeping staff's efforts were praised with several guests mentioning superb housekeeping and the overall tidiness of the hotel.
Guests appreciated the clean and comfortable environment, noting that rooms were not only clean but also spacious and well-equipped. Many reviews emphasized the cleanliness of the bathrooms, stating they were cleaned to a high standard. The hotel's overall cleanliness was regarded as amazing with amenities consistently maintained tidy.
However, a few reviews indicated areas where cleanliness could be improved. Some guests noted issues such as dusty surfaces, dirty linen in corridors and that the rooms were occasionally not hoovered or cleaned thoroughly. Despite these critiques, the consensus in the feedback leans heavily towards a positive experience regarding cleanliness at the hotel. The recurring themes of cleanliness, comfort and a welcoming atmosphere make it a reliable choice for travelers prioritizing hygiene in their accommodations.
The reviews for the Holiday Inn Express Swansea East by IHG, consistently highlight the hotel's exceptional staff. Guests frequently describe the staff as friendly, helpful and welcoming with many noting the high level of dedication and professionalism exhibited. The staff's politeness and cheerful demeanor stand out, ensuring a pleasant and accommodating experience for all guests. Specific members, such as those at reception and in the dining areas, receive particular praise for their excellent service. Overall, the reviews depict a team that goes above and beyond to deliver superb customer service, making the hotel not just a place to stay, but a genuinely welcoming environment.
The WiFi at Holiday Inn Express Swansea East by IHG, generally receives positive remarks from guests. Many reviewers appreciated the free WiFi, noting that it was sufficient for working easily and provided good connectivity throughout the stay. The WiFi signal was described as very strong, particularly in guest rooms, ensuring that staying connected wasn't an issue. Some mentioned that the internet connection was good or adequate for their needs. However, a few guests found the WiFi to be slow or patchy, suggesting that while the majority had no issues, there could be occasional inconsistencies. Overall, the WiFi experience is reliable and effective for typical usage.
The Holiday Inn Express Swansea East by IHG, stands out as a family-friendly destination with a slew of amenities tailored for guests with children. Many visitors noted the comfort and convenience of the family rooms, which often come equipped with sofa beds and extra cots to accommodate children. Families appreciated the comfortable and cozy beds, as well as the inclusion of necessary items like cribs and complimentary toiletries.
Despite some remarks that family rooms can feel a bit small, the hotel generally meets the needs of families, offering interconnecting rooms for ease of movement and privacy. The staff's friendliness and helpfulness, particularly with children and special needs, enhance the family-centric atmosphere.
The location of the hotel is an added advantage for those visiting relatives with many reviews highlighting its proximity to family homes. Breakfast options were also a hit among young guests, contributing to an overall pleasant stay.
While the rooms could be larger, especially for families of four or more, the hotel's overall accommodations, welcoming environment and convenient amenities make it a solid choice for budget-conscious families looking for comfort and convenience during their travels.
Holiday Inn Express Swansea East by IHG, is a recognized budget-friendly option for business travelers. The hotel receives praise for its practical and convenient location, particularly its proximity to the M4 motorway, making it a strategic choice for those traveling for work. It offers a pleasant quiet environment despite its closeness to major roads.
The establishment is well-geared towards meeting business needs with appropriate business center amenities and all essential accommodations that cater to professional travelers. Guests often commend the smooth and efficient check-in process, which is crucial for those on tight schedules.
Overnight stays are not just convenient but offer great value for money, reflecting the hotel's budget-friendly approach. Cleanliness and the overall environment provide a comfortable layover for short business trips or longer work-related stays.
Although the breakfast is basic and lacks variety in cooked options, it is generally considered satisfactory for business travel purposes. However, one notable drawback is the lack of air-conditioning, which may impact comfort during warmer periods.
In summary, Holiday Inn Express Swansea East stands out as a reliable, budget-conscious choice for business travelers seeking convenience, cleanliness and essential amenities, all in a location well-suited for work-related visits.
Located in a convenient spot with easy access to Swansea and the surrounding area, Holiday Inn Express Swansea East ensures a comfortable experience for guests with disabilities. The hotel features well-maintained, clean facilities and several amenities tailored for accessibility. Particularly notable is the wheelchair accessibility and the presence of a mobility room with a specialized shower, offering comfort to those who need it. Guests praised the availability of an EV charger and accessible parking, as well as the ease of access to the motorway.
The spacious, accommodating rooms are a highlight, especially the good-sized accessible bedrooms and bathrooms, which include wet rooms. The presence of a lift within the hotel further enhances mobility throughout the premises. Guests appreciated the accessible double beds and the helpful disabled assistance available. Although some noted that the facilities for the disabled might be limited and felt the lack of air-conditioning and dim lighting in rooms were drawbacks, the overall accessibility and convenience made it a favorable option. The hotel offers good disability-friendly features, reaffirming its commitment to providing a comfortable stay for all guests.
Holiday Inn Express Swansea East by IHG, offers a truly dog-friendly experience, making it a popular choice for pet owners. Guests frequently highlight the welcoming atmosphere and the thoughtful touches provided for their furry companions. On arrival, dogs receive a delightful welcome goody bag, which many guests appreciated as a lovely surprise.
The hotel accommodates pets with specific arrangements, including a separate dining area where guests can enjoy their meals alongside their dogs. This consideration is especially notable for owners who prefer to keep their pets close during breakfast or dinner. The hotel demonstrates a high level of care and consideration with some guests expressing their gratitude for how staff accommodated elderly or specific needs for their pets.
The pet surcharge is a point of contention for some, as the additional cost was seen as unexpected and somewhat steep. Despite this, many felt the overall experience was worth it for the quality of service and positive dog-friendly environment.
One drawback mentioned involves the lack of outdoor amenities such as dog bins or litter bins, which could enhance the convenience for dog owners. There were also occasional instances of dogs barking in neighboring rooms, indicating that soundproofing might be an area for improvement.
Overall, Holiday Inn Express Swansea East is consistently praised for being a pet-friendly hotel that accommodates dogs warmly, ensuring both pets and their owners feel welcome and comfortable during their stay.
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Location
Guests have also appreciated the close proximity to the Harvester restaurant next door, which offers a collection service and even features an EV charger, adding an extra layer of convenience. Despite its closeness to the motorway, the hotel manages to maintain a quiet environment, shielding guests from the hustle and bustle of nearby traffic.
The hotel's setting does, however, mean that it is situated away from the city center, requiring a drive for those intending to visit Swansea's central attractions. While this might be a drawback for some, others find it beneficial for a peaceful stay, away from urban noise. The location is also advantageous for travelers catching ferries from Fishguard or Pembroke and those visiting Swansea University’s Bay Campus.
In addition to its strategic location, the hotel is noted for its cleanliness, attentive staff and modern amenities. The convenient on-site parking and dog-friendly policies enhance its appeal, making it an excellent choice for various types of travelers. Despite some noting the relative distance from central Swansea, the overall sentiment conveys that the Holiday Inn Express Swansea East offers a convenient and accessible base for both leisure and business visitors.
Breakfast
However, some guests felt the breakfast was basic and lacked variety, noting that it was sometimes repetitive or not accommodating enough for diverse dietary needs such as vegetarian or vegan options. Specific complaints included cold items, limited choices, especially under COVID restrictions and sometimes bland or tasteless selections like the prepackaged or grab-and-go offerings.
Overall, while the breakfast generally received good marks for its value, cleanliness and range of options, there is room for improvement in providing more diverse and warmer selections to better cater to all guests' preferences.
Dinner
Guests praised the staff for being exceptionally helpful and cheerful and found the food to be generally tasty with quick service. Some guests mentioned that they enjoyed the meals at the hotel bar, which they found comfortable and welcoming.
On the downside, numerous reviews highlighted the limited dinner menu, often comprising only sandwiches, burgers and pizza. Some guests noted the lack of variety and the high costs relative to the offerings. Additionally, there were complaints about specific issues like cold food, unavailability of chicken dishes and the restaurant's lack of ambience. Despite this, the nearby Harvester was seen as a good alternative, although it too had its drawbacks, such as being fully booked or closing early.
In summary, while the hotel’s dinner offerings might not cater to all tastes, guests could rely on the adjacent Harvester for more dining options, despite occasional service issues there as well.
Rooms
Guests appreciate the quietness of the rooms, allowing for a peaceful environment, although some mention that the rooms can become warm, particularly in the summer and might lack air conditioning. A few reviews note that the rooms feel a bit dated and could benefit from some upgrades, especially the bathrooms and carpets.
For families, the room sizes seem to vary with some finding them spacious enough while others feel they are a bit small, especially when using the sofa bed. There were occasional mentions of cleanliness issues, such as dusty areas or rooms not being thoroughly cleaned, but these instances appear to be exceptions rather than the norm.
Despite minor issues like a lack of sufficient tea and coffee or minor maintenance problems (e.g., broken bathroom door handles or non-functional hairdryers), the majority of guests find the rooms to be a good value for money, fit for purpose and accompanied by friendly staff and convenient facilities. The hotel's location also appears to be a plus for visitors commuting in and around Swansea.
Beds
However, some guests experienced issues with the beds being too small or feeling too hard. Those who stayed in rooms with sofa beds frequently found them uncomfortable and outdated, particularly noting them as unsuitable for children or additional guests. Pillows received mixed reviews; while some found them comfortable, others described them as lumpy and less than ideal.
Overall, while the primary beds provide a satisfactory and often pleasant sleep experience, the comfort could be inconsistent, especially concerning the smaller and sofa beds.
Cleanliness
Guests appreciated the clean and comfortable environment, noting that rooms were not only clean but also spacious and well-equipped. Many reviews emphasized the cleanliness of the bathrooms, stating they were cleaned to a high standard. The hotel's overall cleanliness was regarded as amazing with amenities consistently maintained tidy.
However, a few reviews indicated areas where cleanliness could be improved. Some guests noted issues such as dusty surfaces, dirty linen in corridors and that the rooms were occasionally not hoovered or cleaned thoroughly. Despite these critiques, the consensus in the feedback leans heavily towards a positive experience regarding cleanliness at the hotel. The recurring themes of cleanliness, comfort and a welcoming atmosphere make it a reliable choice for travelers prioritizing hygiene in their accommodations.
Staff
Wi-Fi
Family
Despite some remarks that family rooms can feel a bit small, the hotel generally meets the needs of families, offering interconnecting rooms for ease of movement and privacy. The staff's friendliness and helpfulness, particularly with children and special needs, enhance the family-centric atmosphere.
The location of the hotel is an added advantage for those visiting relatives with many reviews highlighting its proximity to family homes. Breakfast options were also a hit among young guests, contributing to an overall pleasant stay.
While the rooms could be larger, especially for families of four or more, the hotel's overall accommodations, welcoming environment and convenient amenities make it a solid choice for budget-conscious families looking for comfort and convenience during their travels.
Business
The establishment is well-geared towards meeting business needs with appropriate business center amenities and all essential accommodations that cater to professional travelers. Guests often commend the smooth and efficient check-in process, which is crucial for those on tight schedules.
Overnight stays are not just convenient but offer great value for money, reflecting the hotel's budget-friendly approach. Cleanliness and the overall environment provide a comfortable layover for short business trips or longer work-related stays.
Although the breakfast is basic and lacks variety in cooked options, it is generally considered satisfactory for business travel purposes. However, one notable drawback is the lack of air-conditioning, which may impact comfort during warmer periods.
In summary, Holiday Inn Express Swansea East stands out as a reliable, budget-conscious choice for business travelers seeking convenience, cleanliness and essential amenities, all in a location well-suited for work-related visits.
Accessible
The spacious, accommodating rooms are a highlight, especially the good-sized accessible bedrooms and bathrooms, which include wet rooms. The presence of a lift within the hotel further enhances mobility throughout the premises. Guests appreciated the accessible double beds and the helpful disabled assistance available. Although some noted that the facilities for the disabled might be limited and felt the lack of air-conditioning and dim lighting in rooms were drawbacks, the overall accessibility and convenience made it a favorable option. The hotel offers good disability-friendly features, reaffirming its commitment to providing a comfortable stay for all guests.
Dog Friendly
The hotel accommodates pets with specific arrangements, including a separate dining area where guests can enjoy their meals alongside their dogs. This consideration is especially notable for owners who prefer to keep their pets close during breakfast or dinner. The hotel demonstrates a high level of care and consideration with some guests expressing their gratitude for how staff accommodated elderly or specific needs for their pets.
The pet surcharge is a point of contention for some, as the additional cost was seen as unexpected and somewhat steep. Despite this, many felt the overall experience was worth it for the quality of service and positive dog-friendly environment.
One drawback mentioned involves the lack of outdoor amenities such as dog bins or litter bins, which could enhance the convenience for dog owners. There were also occasional instances of dogs barking in neighboring rooms, indicating that soundproofing might be an area for improvement.
Overall, Holiday Inn Express Swansea East is consistently praised for being a pet-friendly hotel that accommodates dogs warmly, ensuring both pets and their owners feel welcome and comfortable during their stay.
No, Holiday Inn Express Swansea East by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Swansea East by IHG.
Yes, Holiday Inn Express Swansea East by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn Express Swansea East by IHG.
No, Holiday Inn Express Swansea East by IHG doesn't have a gym.
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