The Ubumwe Grande Hotel in Kigali is a highly recommended hotel for travelers looking for a comfortable and modern stay with exceptional service. The hotel's location is perfect for city exploration, shopping and relaxation with stunning city views from the rooms and rooftop pool. The breakfast is diverse and well-presented with interesting African embellishments and the staff is outstanding, super-friendly and carefully attentive to guests' needs. The rooms are spacious, clean and modern with amazing views of the city hills and the hotel's dedication to cleanliness is exceptional. While there were some instances of dishonesty from some staff, guests were pleased with the polite and respectful service provided by the hotel staff. Overall, the Ubumwe Grande Hotel is a unique and comfortable place to stay with a focus on cleanliness, modernity and exceptional service.
Hotel des Mille Collines is a great option for those visiting Kigali with many guests describing its location as "perfect" or "fantastic". The breakfast is a highlight for many with a "comprehensive" buffet that includes both local and continental cuisines. The dining experience at the hotel is mixed, but the staff and restaurant have garnered praise from guests. The rooms are generally clean and tidy, but some areas could use an upgrade. The staff at Hotel des Mille Collines consistently exceed guests' expectations with their excellent hospitality, customer service and professionalism. The hotel's wifi connectivity has mixed reviews, but it seems to be improving. The pool is a standout feature of the hotel with many guests describing it as serene and beautiful. Business travelers can also benefit from the hotel's convenient location and smooth airport transfer service. Overall, Hotel des Mille Collines offers a pleasant ambiance, clean premises and friendly staff, making it a great option for travelers.
The Kigali Marriott Hotel is a highly praised 5-star hotel with exceptional service and attention to detail. Guests rave about the hotel's excellent location, cleanliness and ambiance. The breakfast is described as delicious and plentiful with lots of choices and traditional dishes to sample. The rooms are spacious, clean and well-equipped with modern amenities. The staff is friendly, helpful and professional with some staff members highlighted for their extreme friendliness. The outdoor pool is beautiful and perfect for a refreshing dip on a hot day. The hotel is perfect for business travelers with excellent facilities and services. Overall, the Kigali Marriott Hotel is a great choice for those seeking comfort, cleanliness and exceptional service.
The Kigali Serena Hotel is a great choice for a luxurious and relaxing stay in Kigali. Guests raved about the exceptional breakfast with great food choices and many venue options to choose from. The rooms are beautiful with generously-sized and well-stocked amenities, although some minor issues were noted. The staff are exceptional with friendly and welcoming attitudes that really make a difference. The outdoor pool is a highlight with large size and great views, allowing guests to soak up the sun and enjoy the hotel's serene atmosphere. Despite some needed renovations and updates, the Kigali Serena Hotel is definitely worth a visit.
Four Points by Sheraton Kigali stands out as a top choice for travelers due to its strategic location, exceptional service, and outstanding amenities. Nestled in the heart of Kigali's vibrant city center, the hotel offers an ideal base for exploring the bustling capital of Rwanda. Guests appreciate its proximity to essential services, shops, and the commercial district, while the quiet streets surrounding the hotel provide a pleasant environment for strolling.
A key highlight of staying at Four Points by Sheraton Kigali is its delightful breakfast experience. Guests consistently praise the plentiful and varied breakfast options, catering to diverse tastes and ensuring a satisfying start to the day. The quality of the food is frequently noted as excellent, and the friendliness of the staff enhances the overall dining experience.
The hotel's rooms impress with their modern design and cleanliness. Although some rooms may be smaller than anticipated, they maintain a high standard of quality and come with all necessary amenities. Visitors enjoy the spaciousness of the suites and the comfort of the clean and cozy beds, contributing to a restful stay.
The hotel's commitment to cleanliness and comfort creates a serene and relaxing ambiance, making it a home-away-from-home for travelers. Security and helpful staff further enhance the experience, ensuring a pleasant stay.
Four Points by Sheraton Kigali is also lauded for its exceptional service, with dedicated and well-trained staff praised for their friendliness, efficiency, and professionalism. Specific staff members are often highlighted for their exceptional efforts in making guests' stays memorable.
The pool area is another standout feature, offering a beautiful layout and an excellent poolside bar. Guests enjoy the lively atmosphere, complemented by a DJ and good food options. While there are occasional suggestions for improvements, the pool area remains a favored spot for relaxation.
Overall, Four Points by Sheraton Kigali delivers a welcoming and accommodating environment that enhances the experience for its guests, promising a delightful stay in this vibrant city.