Arenas Hotel & Spa presents a mixed but predominantly positive experience for its guests. Highlighting the favorable aspects first, the hotel earns high marks for its very clean and comfortable rooms, which many guests find adequately spacious and conducive to a good night's sleep. The spa facilities receive widespread acclaim, particularly the well-maintained water circuit that includes a jacuzzi, Turkish bath, sauna and various pool amenities. The massages offered are also praised for their quality. The friendly and attentive staff, especially individuals like Mr. Vicente and Ms. Milagros, contribute significantly to guests' positive experiences with most visitors finding the service to be kind and courteous.
On the downside, several areas of the hotel need improvement. The breakfast, while fresh and satisfying for some, is often criticized for its limited variety, poor organization and early finishing time. Room amenities also fall short with complaints about outdated design, lack of air conditioning and missing essentials like mini-fridges and adequate closet space. Moreover, issues such as dirty bathrooms, cold showers and poor soundproofing further detract from the overall room experience.
The cleanliness of the hotel is generally praised, but there are inconsistencies, particularly in the daily cleaning services with instances of dirty pools, bathrooms and sightings of cockroaches. Regarding the pool area, although the aquatic amenities are appreciated, guests have noted issues with water temperature, cleanliness and excessive chlorine.
Finally, the beds are mostly well-reviewed for their comfort, but mixed opinions on mattress firmness and occasional issues like noticeable bed divisions suggest room for improvement.
In summary, Arenas Hotel & Spa offers a comfortable stay with excellent spa amenities and friendly staff, yet it faces challenges in breakfast quality, room maintenance and consistent cleanliness. Addressing these issues could significantly elevate the guest experience.