Arenas Hotel & Spa presents a mixed but predominantly positive experience for its guests. Highlighting the favorable aspects first, the hotel earns high marks for its very clean and comfortable rooms, which many guests find adequately spacious and conducive to a good night's sleep. The spa facilities receive widespread acclaim, particularly the well-maintained water circuit that includes a jacuzzi, Turkish bath, sauna and various pool amenities. The massages offered are also praised for their quality. The friendly and attentive staff, especially individuals like Mr. Vicente and Ms. Milagros, contribute significantly to guests' positive experiences with most visitors finding the service to be kind and courteous.
On the downside, several areas of the hotel need improvement. The breakfast, while fresh and satisfying for some, is often criticized for its limited variety, poor organization and early finishing time. Room amenities also fall short with complaints about outdated design, lack of air conditioning and missing essentials like mini-fridges and adequate closet space. Moreover, issues such as dirty bathrooms, cold showers and poor soundproofing further detract from the overall room experience.
The cleanliness of the hotel is generally praised, but there are inconsistencies, particularly in the daily cleaning services with instances of dirty pools, bathrooms and sightings of cockroaches. Regarding the pool area, although the aquatic amenities are appreciated, guests have noted issues with water temperature, cleanliness and excessive chlorine.
Finally, the beds are mostly well-reviewed for their comfort, but mixed opinions on mattress firmness and occasional issues like noticeable bed divisions suggest room for improvement.
In summary, Arenas Hotel & Spa offers a comfortable stay with excellent spa amenities and friendly staff, yet it faces challenges in breakfast quality, room maintenance and consistent cleanliness. Addressing these issues could significantly elevate the guest experience.
Casa Andina Select Tacna has earned high acclaim from guests, particularly for its exceptional, central location. Conveniently situated in the heart of Tacna, the hotel offers easy access to downtown, local markets, shopping centers, casinos and major attractions, providing a seamless connection to various parts of the city. Despite being centrally located, the hotel offers a peaceful retreat from the urban hustle.
The modern and comfortable accommodations are a significant draw, featuring spacious rooms, super comfortable beds and comprehensive facilities including air conditioning, ceiling fans, a kettle and an iron. Guests appreciate the quiet, secure and well-decorated rooms that promote rest and relaxation.
The comprehensive breakfast buffet receives predominantly positive feedback with guests praising its variety, freshness and the attentiveness of the staff. While there are suggestions for more vegan and lactose-free options and better replenishment practices, the overall consensus is that breakfast at the hotel is excellent.
Dinner at the hotel's restaurant is highly recommended for its delicious cuisine and good service, although there is a call for more diverse menu options, particularly in drinks and traditional meals. Despite occasional comments on high prices, guests feel the quality of food justifies the cost.
The hotel's cleanliness is impeccable with guests frequently highlighting the spotless and well-maintained facilities. The attention to cleanliness extends from the rooms to public areas, which contributes to a hygienic and pleasant environment.
The staff at Casa Andina Select Tacna are renowned for their friendliness, attentiveness and exceptional service, contributing to a welcoming and hospitable atmosphere. Specific staff members receive special mentions for their helpfulness and positive demeanor.
The spa facilities, including an excellent sauna and massage services, enhance the overall stay by providing a relaxing and comfortable experience, despite some guests wishing for extended operating hours and a heated pool.
Guests find the rooftop gym to be modern, well-equipped and clean, although some feel it could benefit from more comprehensive maintenance. The rooftop swimming pool, praised for its cleanliness and panoramic views, is a popular feature, despite some noting its small size and preference for warmer water.
Parking is highlighted as a convenient and secure aspect of the hotel with guests appreciating the good availability and valet parking service. The ease of access and safety of the parking facilities add to the overall convenience for travelers arriving by car.
The comfortable beds at Casa Andina Select Tacna frequently receive praise, although some guests mention a preference for larger sizes. Despite minor issues with hardness, the consensus is that the beds provide a very good night's sleep.
As a four-star hotel, Casa Andina Select Tacna is noted for delivering high-quality services that often exceed expectations with some guests suggesting it rivals five-star standards. This establishment is also highly regarded as a business hotel, offering excellent amenities, a business center and conference facilities, making it a preferred choice for business travelers.
In summary, Casa Andina Select Tacna excels in location, cleanliness, staff service and overall comfort, making it an ideal choice for both leisure and business travelers looking for a blend of modern amenities, convenience and professional service.
Hotel Spa Machupicchu has received numerous positive reviews, particularly for its cleanliness, staff quality and guest services. The hotel impresses visitors with its impeccably clean environments, ranging from rooms and bathrooms to common areas, including the pool and jacuzzi. The cleanliness is consistently praised, contributing significantly to guest satisfaction.
The staff at Hotel Spa Machupicchu receives accolades for their kindness, attentiveness and excellent service. Specific individuals like Richard, Gerson and Fiorella are commended for their dedication to ensuring a pleasant stay. The overall warmth and helpfulness of the team enhance the guest experience, making the hotel feel inviting and accommodating.
Guests also commend the hotel's breakfast offerings, describing them as delicious, varied and substantial. Made with fresh products and catering to diverse tastes, the breakfast is often highlighted as a fantastic start to the day. Words like impeccable and spectacular are commonly used to describe this dining experience, underlining the hotel's commitment to quality.
The rooms at the hotel are generally well-received for their spaciousness, cleanliness and comfort. Guests appreciate the modern facilities, especially the well-maintained bathrooms and good showers. However, some feedback highlights issues with ventilation, noise levels and room size, suggesting areas for improvement in these aspects.
The hotel's spa services are another highlight with guests enjoying the massages, sauna and jacuzzi. Despite one mention of a spa room needing attention, the overall spa experience is positively reviewed, adding to the hotel's appeal as a restful and rejuvenating retreat.
The pool area is praised for its cleanliness and pleasant atmosphere, making it a great spot for relaxation. Though there are occasional comments about the need for better maintenance, the positive remarks about the pool experience and the attentiveness of the staff overshadow these issues.
While the location of Hotel Spa Machupicchu is a common point of concern due to its distance from the city center, guests find the available transportation options and overall hotel amenities to mitigate this inconvenience effectively. The connectivity and parking space are seen as additional positives.
Although there are mixed reviews regarding the beds with some finding them too small or too hard, many guests still appreciate the overall comfort and quality provided by the hotel.
In summary, Hotel Spa Machupicchu stands out for its exceptional cleanliness, attentive staff and high-quality amenities, making it a favored choice for visitors seeking comfort and relaxation despite its slight locational drawbacks.