5-Star HotelThis is the only 5-star hotel in the Tarapacá region. It features an infinity pool, a convention center, and is located steps from Cavancha Beach. The suites have sea views, living rooms, separate bedrooms, and bathrooms with bathtubs.
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Summary of reviews related to the '5 Star' categoryHotel Gavina Costa Mar presents itself as a five-star establishment; however, reviews indicate a significant gap between its claims and the reality experienced by guests. The general sentiment is that while it commands five-star prices, the service and facilities fall short of such a rating.
Guests have noted that the hotel's infrastructure, particularly the bathrooms, is decent, but many other aspects do not meet the expectations associated with a five-star classification. Several reviews mention issues with the maintenance and service quality, such as non-heated pools, only one elevator being operational and the absence of sensor buttons for doors. Additionally, concerns were raised about some reception staff being unhelpful or unfriendly, further detracting from the expected high-level hospitality.
While the breakfast buffet and some honorable mentions, like the bathroom facilities, received positive remarks, the overall consensus was that the hotel does not live up to the standards of a five-star experience. Many stated that it felt closer to a three or four-star hotel with missing amenities like complimentary water and unclear charges for optional services adding to the disappointment.
Price to quality ratio was another point of contention with many guests feeling that the high cost was not justified by the level of service and facilities provided. In summary, while Hotel Gavina Costa Mar has potential, it needs significant improvements to truly deliver on its five-star promise.
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