5-Star HotelA five star luxury hotel for adults in Santa Cruz: suites, dining, spa and the unparalleled charm of a unique destination.
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Summary of reviews related to the '5 Star' categoryThe Iberostar Heritage Grand Mencey boasts impressive facilities and services, although some guests found the prices for activities like the spa and drinks to be too expensive for a five-star hotel. While some rooms were considered basic and in need of renovation, others were described as elegant and luxurious. The hotel's staff were generally helpful, although a few guests encountered some inconsistency in service quality. The breakfast was deemed average and some guests felt it didn't meet the standards of a five-star hotel. Nonetheless, many guests enjoyed a memorable and high-quality experience, praising the hotel's amenities, food and staff. Ultimately, while not all aspects were perfect, the hotel's overall impression was one of a top-notch, high-end establishment deserving of its five-star rating.
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