5-Star HotelThis resort is beautifully located on a hill with a breathtaking view over Lago di Lugano. It offers a combination of hotel, residence, and spa services. The hotel team provides a welcoming experience.
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Summary of reviews related to the '5 Star' categoryCollina d'Oro Resort & SPA, Starhotels Collezione has garnered attention for a variety of reasons, particularly around its five-star designation and the service provided. The hotel has been praised for its exemplary service, living up to the high expectations associated with a five-star establishment in this regard. However, there are several recurring concerns noted about the hotel's breakfast offerings. Many guests felt that the breakfast was too meager with limited selection and careless presentation, which did not align with what one would expect from a hotel of this caliber. Additionally, some guests highlighted the lack of rooms with a lake view and occasional lapses in the speed of service. While the service in general areas met the five-star standards, complimentary services commonly expected from such high-end venues were noted to be lacking. These aspects suggest that while the hotel excels in service, improvements could be made in its breakfast offerings and some facilities to fully meet the expectations of a five-star rating.
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