Accessible HotelThe Dragon Hotel has a disabled access policy and strives to make reasonable adjustments for disabled guests. The hotel has automatic main entrance doors, disabled parking bays, and a lift. Accessible rooms are available with features like a roll-in shower, shower chair, lowered sink, and toilet with grab rails.
Show more
Summary of reviews related to the 'Accessible' categoryThe Dragon Hotel has received mixed reviews concerning its accessibility for guests with disabilities. On a positive note, some guests highlighted that the hotel is in an accessible location both for those arriving by car and for train travelers. Rooms labeled as disabled access are praised for being spacious with roomy bathrooms featuring walk-in showers. However, the bathroom floors are not non-slip, which could be a concern. The hotel also offers onsite parking and is generally described as disabled friendly.
Despite these positive aspects, there are significant drawbacks. The lifts are a frequent point of contention; various reviews indicate that they are not suitable for wheelchair users with reports of only one of two lifts working and the lifts being too small to accommodate more than one person at a time. Instances of lifts being out of order have also been mentioned, limiting access to upper floors. The hotel facilities like the gym and swimming pool were at times unavailable, adding to the inconvenience.
Several structural issues within the hotel pose additional challenges. Uneven carpets have been cited as a hazard for those with mobility problems and the steps are potentially treacherous for elderly guests. Moreover, the shower facilities lack proper handles, diminishing their usability for guests with disabilities.
Customer service has room for improvement, particularly regarding communication and room allocation. Some guests reported difficulty reaching the hotel by phone and there have been instances of being initially given an incorrect room, albeit with a small compensation offer when rectified. In summary, while The Dragon Hotel has some accessible features, several physical and service-related aspects need addressing to better serve guests with disabilities.
Show moreRead review summaries for all categories
