Americas Best Value Inn Thousand Oaks
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Summary of reviewsAmericas Best Value Inn Thousand Oaks is praised for its highly convenient location, strategically positioned off the 101 Freeway and within close proximity to various dining and shopping options, including The Oaks Mall. Guests appreciate the easy access to amenities and major highways, making it an excellent stopover point before reaching Los Angeles.
Room conditions receive mixed reviews. While some guests acknowledge recent renovations and clean, pleasant-smelling environments, others report significant issues such as dirt, musty odors and poor maintenance, including sightings of cockroaches and mold. Comfort levels of the beds also vary with some guests finding them comfortable and others noting issues with hardness and sagging.
Cleanliness is a major concern for many guests. Reports frequently mention pervasive dirt, unclean linens and unpleasant odors, ranging from smoke to urine. Numerous complaints about bugs and a general sense of neglect in room upkeep are prevalent.
The hotel's breakfast offerings are limited to coffee and tea in the lobby until 9 a.m., leading to some disappointment among guests expecting a more substantial meal. The presence of a Denny’s restaurant next door, however, provides a convenient alternative.
Guest experiences with staff vary with many reviews highlighting friendly and helpful interactions, particularly during check-in and check-out. However, there are notable complaints of unprofessional and unhelpful behavior from some staff members, leading to a mixed overall impression.
Wi-Fi services are another area with mixed feedback. While appreciated by some, many guests report issues with connectivity, noting weak, intermittent or completely absent internet access.
The hotel provides some accessible features, such as ample parking and proximity to amenities, which enhance ease of access for guests with disabilities. However, there are concerns about the limited availability of handicap-specific amenities and occasional issues with reservation errors.
Overall, Americas Best Value Inn Thousand Oaks benefits significantly from its prime location and affordable rates, but its inconsistent room conditions, cleanliness issues and variable service quality leave room for improvement in meeting guest expectations.
Room conditions receive mixed reviews. While some guests acknowledge recent renovations and clean, pleasant-smelling environments, others report significant issues such as dirt, musty odors and poor maintenance, including sightings of cockroaches and mold. Comfort levels of the beds also vary with some guests finding them comfortable and others noting issues with hardness and sagging.
Cleanliness is a major concern for many guests. Reports frequently mention pervasive dirt, unclean linens and unpleasant odors, ranging from smoke to urine. Numerous complaints about bugs and a general sense of neglect in room upkeep are prevalent.
The hotel's breakfast offerings are limited to coffee and tea in the lobby until 9 a.m., leading to some disappointment among guests expecting a more substantial meal. The presence of a Denny’s restaurant next door, however, provides a convenient alternative.
Guest experiences with staff vary with many reviews highlighting friendly and helpful interactions, particularly during check-in and check-out. However, there are notable complaints of unprofessional and unhelpful behavior from some staff members, leading to a mixed overall impression.
Wi-Fi services are another area with mixed feedback. While appreciated by some, many guests report issues with connectivity, noting weak, intermittent or completely absent internet access.
The hotel provides some accessible features, such as ample parking and proximity to amenities, which enhance ease of access for guests with disabilities. However, there are concerns about the limited availability of handicap-specific amenities and occasional issues with reservation errors.
Overall, Americas Best Value Inn Thousand Oaks benefits significantly from its prime location and affordable rates, but its inconsistent room conditions, cleanliness issues and variable service quality leave room for improvement in meeting guest expectations.
Motel with Free Wi-Fi
Accessible Motel
Guest Reviews
Americas Best Value Inn Thousand Oaks boasts a highly convenient location, often highlighted by guests for its proximity to major highways and an abundance of nearby amenities. Situated right off the 101 Freeway, it offers easy access for travelers and positions them close to a variety of dining and retail options. Many guests appreciate that restaurants, grocery stores and shopping centers like The Oaks Mall are within walking distance, making it easy to meet both dining and shopping needs. The area around the hotel is also noted for being a practical stopover point before reaching Los Angeles. The surrounding commercial area is within a five-mile radius, providing ample parking and a visually appealing exterior. Overall, its strategic location and nearby conveniences make it a favorable choice for travelers.
Guests at Americas Best Value Inn Thousand Oaks had varied experiences when it came to breakfast offerings. While there was mention of coffee and tea being available in the lobby until 9 a.m., many noted the absence of a more substantial breakfast. Some guests were disappointed, having expected a continental breakfast based on previous information. On a positive note, the quiet atmosphere of the hotel was appreciated by many, providing a more serene experience compared to other hotels. Additionally, the proximity of a Denny’s restaurant next door offered a convenient dining alternative for guests.
Americas Best Value Inn Thousand Oaks offers rooms that have recently undergone renovations and are reported to be clean with good-smelling environments according to some guests. However, the reviews highlight a number of significant issues. Many guests noted that their rooms were not properly cleaned with descriptions of dirt on the floors, in the beds and in the bathrooms. There were several mentions of the rooms having a musty odor, cigarette smell or an overall bad smell, including some instances of smoke odor even in non-smoking rooms.
Various guests experienced discomfort due to hard mattresses, limited number of pillows and poor lighting in the rooms. There were also frequent complaints about the rooms feeling old, dingy and in need of repair with some specific mentions of shabby curtains, poorly conditioned furniture, patches in the walls and stained linens. Instances of seeing cockroaches and other bugs, rodents and even black mold in the fridge were noted, contributing to the overall negative feedback on cleanliness.
Further issues included malfunctioning facilities such as TVs and refrigerators, as well as occasional mishaps with room keys not working. Despite the affordable pricing, many guests expressed disappointment and felt that they would have preferred paying more for a better-maintained room. The common sentiment is that the overall condition of the rooms left much to be desired, often described as filthy, run-down and poorly kept.
Travelers to Americas Best Value Inn Thousand Oaks have mentioned varying experiences with the hotel's beds. Many guests found the beds to be very comfortable, large and tidy, contributing positively to their stay. Phrases like "the bed was comfortable" and "good beds" were recurrent among satisfied guests, enhancing their stay experience. However, some guests noted issues with the beds, describing them as hard, old and sometimes saggy with a few extreme cases reporting discomfort and cleanliness issues. Pillows were also a point of contention due to their small size and lack of support. Despite these mixed reviews, the general consensus leans towards a comfortable but inconsistent bed experience at the hotel.
Americas Best Value Inn Thousand Oaks receives overwhelmingly negative feedback concerning cleanliness. A multitude of guest reviews highlight severe issues, such as pervasive dirt and an overall sense of neglect in the rooms and common areas. Bathrooms are frequently cited as needing thorough cleaning with numerous reports of moldy smells and signs of inadequate maintenance. Carpets appear to be a major concern, often described as visibly dirty and occasionally harboring unexpected items.
Surprisingly, guests also report the presence of cockroaches and other bugs, significantly adding to the discomfort of their stays. The beds and linens do not fare well either, often labeled as filthy with accusations of finding hair and other remnants from past occupants. Additionally, several reviews point out that the rooms emit unpleasant odors, ranging from old smoke to urine and that the furnishings and fixtures seem outdated and in disrepair.
Apart from the cleanliness issues, the service at the reception desk also seems to be lacking with mentions of unhelpful staff and technical issues with room keys. Despite a favorable location in Thousand Oaks, which is generally seen as clean and pleasant, the condition of the property significantly detracts from the overall guest experience.
Guests at the 'Americas Best Value Inn Thousand Oaks' have shared mixed experiences regarding the hotel's staff. A significant number of reviews highlight the staff’s friendliness and helpfulness with specific mentions of exceptional service during check-in and check-out by a few young ladies. Many guests appreciated the understanding and accommodating nature of the staff, especially when addressing concerns about room changes. Words like friendly, welcoming, very kind and helpful are frequently used to describe their interactions with most of the hotel personnel.
However, alongside these positive remarks, there are notable complaints about unprofessional and rude behavior from some staff members, including receptionists and management. A few instances of poor service and a lack of responsiveness were reported with some guests feeling that their needs and concerns were not adequately addressed. Issues like not delivering requested amenities, unfriendliness during check-in and an overall lack of care were mentioned, tempering the positive feedback.
In summary, while many guests had pleasant interactions and appreciated the efforts of the staff at 'Americas Best Value Inn Thousand Oaks,' there are areas needing improvement based on varied guest experiences.
When it comes to Wi-Fi at Americas Best Value Inn Thousand Oaks, experiences are mixed. Some guests have appreciated the complimentary Wi-Fi service along with other room amenities like a microwave and fridge. However, there have been frequent reports of the Wi-Fi being weak, intermittent or not working at all. Several guests have noted regular drops in connection, while others have mentioned the complete absence of Wi-Fi during their stay. Despite these issues, the hotel does offer free Wi-Fi, though it appears to need some significant improvements to meet guests' expectations consistently.
Americas Best Value Inn Thousand Oaks offers several conveniences for guests with disabilities, including ample parking and a straightforward check-in process. The hotel's location is advantageous with several dining options nearby. Some accessible amenities, such as the ice machine, can be found close to the rooms, which adds to the overall convenience. However, there are a few areas that might be a concern for guests with specific accessibility needs. These include limited availability of handicap bathrooms, insufficient accessible outlets and difficulties in correcting reservation errors for disability-specific requests. Despite a few setbacks, the hotel provides certain accessible features that could contribute to a comfortable stay.
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Location
Breakfast
Rooms
Various guests experienced discomfort due to hard mattresses, limited number of pillows and poor lighting in the rooms. There were also frequent complaints about the rooms feeling old, dingy and in need of repair with some specific mentions of shabby curtains, poorly conditioned furniture, patches in the walls and stained linens. Instances of seeing cockroaches and other bugs, rodents and even black mold in the fridge were noted, contributing to the overall negative feedback on cleanliness.
Further issues included malfunctioning facilities such as TVs and refrigerators, as well as occasional mishaps with room keys not working. Despite the affordable pricing, many guests expressed disappointment and felt that they would have preferred paying more for a better-maintained room. The common sentiment is that the overall condition of the rooms left much to be desired, often described as filthy, run-down and poorly kept.
Beds
Cleanliness
Surprisingly, guests also report the presence of cockroaches and other bugs, significantly adding to the discomfort of their stays. The beds and linens do not fare well either, often labeled as filthy with accusations of finding hair and other remnants from past occupants. Additionally, several reviews point out that the rooms emit unpleasant odors, ranging from old smoke to urine and that the furnishings and fixtures seem outdated and in disrepair.
Apart from the cleanliness issues, the service at the reception desk also seems to be lacking with mentions of unhelpful staff and technical issues with room keys. Despite a favorable location in Thousand Oaks, which is generally seen as clean and pleasant, the condition of the property significantly detracts from the overall guest experience.
Staff
However, alongside these positive remarks, there are notable complaints about unprofessional and rude behavior from some staff members, including receptionists and management. A few instances of poor service and a lack of responsiveness were reported with some guests feeling that their needs and concerns were not adequately addressed. Issues like not delivering requested amenities, unfriendliness during check-in and an overall lack of care were mentioned, tempering the positive feedback.
In summary, while many guests had pleasant interactions and appreciated the efforts of the staff at 'Americas Best Value Inn Thousand Oaks,' there are areas needing improvement based on varied guest experiences.
Wi-Fi
Accessible
No, Americas Best Value Inn Thousand Oaks doesn't have any pool.
No, a spa isn't available at Americas Best Value Inn Thousand Oaks.
No, Americas Best Value Inn Thousand Oaks doesn't allow dogs.
No, parking facilities aren't available at Americas Best Value Inn Thousand Oaks.
No, Americas Best Value Inn Thousand Oaks doesn't have a gym.
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