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Summary of reviewsHotel El Cid Plaza Premium enjoys a stellar reputation for its incredible location, placing guests right in the vibrant heart of Tunja. Nestled just steps away from the historic Bolivar Square and the city's central attractions, the hotel is highly praised for its convenient, safe location, making it a prime choice for both day and night outings. Guests consistently appreciate the combination of centrality and exceptional service, further enhanced by the ease of access to public transportation.
Breakfast at the hotel also receives ample praise with guests frequently describing it as very tasty and good value for money. The friendly and efficient service staff contribute positively to the breakfast experience, although a few guests suggest that more variety and the inclusion of fresh fruit could improve it further.
Hotel El Cid Plaza Premium's rooms elicit mixed reviews. While some find them very comfortable with excellent views, large clean bathrooms and cozy balconies, others report issues with small room sizes, maintenance problems and cleanliness. Common complaints include faulty fixtures, old and uncomfortable bedding and insufficient lighting.
Cleanliness across the property is generally well-regarded with many guests noting the high standards of hygiene and well-kept environment. However, occasional lapses in room maintenance and bathroom cleanliness have been noted, suggesting a need for more consistent housekeeping.
The staff at the hotel receives outstanding reviews. Guests frequently highlight their friendliness, attentiveness and willingness to help, contributing significantly to the hotel's welcoming atmosphere. Individual staff members, such as Nicolás, are often mentioned for their exceptional service.
The beds at Hotel El Cid Plaza Premium are another area with mixed feedback. While many guests find the beds very comfortable and conducive to a good night's sleep, some report issues with hard, worn-out mattresses and joined single beds posing as king-size beds, causing discomfort.
Overall, the hotel's remarkable location, coupled with its attentive staff and generally positive breakfast experiences, make Hotel El Cid Plaza Premium a memorable stay for visitors, despite some areas needing improvement in room maintenance and bed quality.
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