The Westin Harbour Castle, Toronto
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Summary of reviewsThe Westin Harbour Castle, Toronto, shines with its prime lakeside location, offering stunning views of the water and cityscape. Guests praise its proximity to key city attractions like the Scotiabank Arena, Union Station and the CN Tower, making it an unbeatable base for exploring downtown Toronto. The hotel's convenient access to restaurants, shopping districts and entertainment venues adds to its appeal.
The breakfast experience is largely positive with guests enjoying a wide variety of delicious options and commendable service. The breakfast room ambiance, often enhanced by lake views and a leisurely weekend schedule contribute to an excellent start to the day for many visitors.
The in-hotel dining garners mixed reviews with most praising the high-quality food and excellent service in the bar and restaurant. Some guests, however, find the menu options limited and the prices steep, noting the inconvenience of certain dining facilities' operational hours.
Rooms are noted for their spaciousness, comfort and cleanliness with modern decor and breathtaking views, particularly from higher floors and the North Tower. However, inconsistencies in cleanliness, outdated furnishings in some areas and minor maintenance issues detract from the overall experience.
The staff at The Westin Harbour Castle are highly acclaimed for their friendliness, professionalism and efficiency. They enhance guests’ stays with their helpfulness and prompt resolution of issues, from check-in through to valet and concierge services.
Complimentary Wi-Fi service receives mixed reviews. While it’s generally considered adequate and reliable, some guests experienced intermittent connectivity and limited access in specific areas with occasional frustrations over additional charges.
The hotel’s gym is well-regarded for its clean, well-maintained equipment and thoughtful layout, offering a positive workout experience. However, the pool area, while appreciated for its size and kid-friendly nature, receives mixed feedback regarding temperature, maintenance and occasional overcrowding.
Tennis facilities are a highlight, praised for their condition and unique setting, contributing positively to the guest experience alongside other sports amenities like basketball.
Parking at the hotel presents a mixed picture. Valet parking is appreciated for its efficiency and convenience, though guests frequently mention the high costs and occasional lack of availability. Self-parking options fare worse due to tight spaces and the logistical challenges posed by construction.
Families find the hotel particularly accommodating with child-friendly amenities such as a dedicated play zone and the kid-friendly pool area, ensuring a delightful stay for guests of all ages.
Overall, The Westin Harbour Castle, Toronto, offers a blend of stellar location, excellent staff service and quality amenities, marred only slightly by occasional lapses in cleanliness and maintenance.
Categories
The breakfast experience is largely positive with guests enjoying a wide variety of delicious options and commendable service. The breakfast room ambiance, often enhanced by lake views and a leisurely weekend schedule contribute to an excellent start to the day for many visitors.
The in-hotel dining garners mixed reviews with most praising the high-quality food and excellent service in the bar and restaurant. Some guests, however, find the menu options limited and the prices steep, noting the inconvenience of certain dining facilities' operational hours.
Rooms are noted for their spaciousness, comfort and cleanliness with modern decor and breathtaking views, particularly from higher floors and the North Tower. However, inconsistencies in cleanliness, outdated furnishings in some areas and minor maintenance issues detract from the overall experience.
The staff at The Westin Harbour Castle are highly acclaimed for their friendliness, professionalism and efficiency. They enhance guests’ stays with their helpfulness and prompt resolution of issues, from check-in through to valet and concierge services.
Complimentary Wi-Fi service receives mixed reviews. While it’s generally considered adequate and reliable, some guests experienced intermittent connectivity and limited access in specific areas with occasional frustrations over additional charges.
The hotel’s gym is well-regarded for its clean, well-maintained equipment and thoughtful layout, offering a positive workout experience. However, the pool area, while appreciated for its size and kid-friendly nature, receives mixed feedback regarding temperature, maintenance and occasional overcrowding.
Tennis facilities are a highlight, praised for their condition and unique setting, contributing positively to the guest experience alongside other sports amenities like basketball.
Parking at the hotel presents a mixed picture. Valet parking is appreciated for its efficiency and convenience, though guests frequently mention the high costs and occasional lack of availability. Self-parking options fare worse due to tight spaces and the logistical challenges posed by construction.
Families find the hotel particularly accommodating with child-friendly amenities such as a dedicated play zone and the kid-friendly pool area, ensuring a delightful stay for guests of all ages.
Overall, The Westin Harbour Castle, Toronto, offers a blend of stellar location, excellent staff service and quality amenities, marred only slightly by occasional lapses in cleanliness and maintenance.
Hotel near Golf Courses
Features a golf course and is located in the Harbourfront district, offering beautiful views and convenient access to downtown Toronto.
Hotel Taking Steps Towards Sustainability
Westin Hotels & Resorts, part of Marriott International, emphasizes well-being and sustainability. Marriott's global sustainability goals include reducing environmental impact across their portfolio. The ranking is based on the brand's focus on sustainability and the hotel's likely participation in these programs.
Hotel for Honeymoon
Offering beautiful waterfront views and luxurious amenities, The Westin Harbour Castle provides a relaxing and romantic atmosphere. Its spacious rooms and excellent service enhance the honeymoon experience.
Family Friendly Hotel
Situated on the waterfront, this hotel features an indoor pool and offers family-friendly amenities such as a complimentary kids' club and an arcade/game room. Its location provides easy access to the Toronto Islands ferry and other downtown attractions.
Dog Friendly Hotel
The Westin Harbour Castle welcomes one dog up to 40 lbs with no additional fee. The hotel also provides a grassy area on the property for pet relief, adding convenience for dog owners.
Romantic Hotel
The Westin Harbour Castle offers stunning views of Lake Ontario and the city skyline. Its comfortable rooms, upscale amenities, and a waterfront location make it a great choice for a romantic getaway. The hotel features a revolving restaurant and a relaxing spa.
Hotel with Swimming Pool
This hotel features a pool. The pool is a key amenity, enhancing the hotel's appeal for relaxation and recreation.
Heated Pool Indoor Pool
Business Hotel
The Westin Harbour Castle, Toronto, features Westin Heavenly Beds and healthy Eat Well menu options. It has 14,892 sq. ft. of meeting space. The hotel's amenities cater to business travelers' comfort and productivity.
Hotel with Parking
The hotel offers on-site parking and valet parking for a daily fee. A nearby self-parking facility is also available with in/out privileges, heated underground parking, and 24/7 security.
Accessible Hotel
This hotel offers guaranteed accessibility features such as roll-in showers, transfer showers, step-free entrances, and accessible parking. Rooms are equipped with roll-in showers, bathtub seats, closed caption TV, and lowered electrical outlets. The hotel has 20 rooms adapted for wheelchair users, 17 with grab bars, and 3 with wheel-in showers. Public areas feature smooth floors in the lobby and pool area, wheelchair-width doorways, visual fire alarms, and height-adjustable showerheads.
Hotel with Gym
This hotel features a fitness center providing guests with access to exercise equipment. The facility supports various workout needs for travelers.
Hotel with Tennis Courts
This hotel offers tennis courts and luxurious accommodations with views of Lake Ontario and the Toronto skyline. It provides a great experience for guests looking to combine tennis with a comfortable stay.
4-Star Hotel
This hotel offers stunning views of Lake Ontario and the city skyline. It features a waterfront location, luxurious rooms, and extensive amenities including a health club and multiple dining options.
Skyscraper Hotel
Located on the waterfront, this hotel offers stunning views of Lake Ontario and the Toronto Islands. Its height and location provide an excellent vantage point for enjoying the cityscape and natural beauty.
Hotel with Indoor Pool
The Westin Harbour Castle features a large indoor pool with city and lake views. The pool area is well-equipped with comfortable seating and provides a relaxing environment for guests.
Hotel with Heated Pool
Situated on the waterfront, this hotel offers an indoor heated pool. Guests can also enjoy a whirlpool, sauna, and steam room as part of the wellness facilities.
Luxury Hotel
Hotel near Ski Resorts
Hotel near Nightlife Spots
Guest Reviews
The Westin Harbour Castle, Toronto, consistently receives praise for its prime location, making it a popular choice for travelers exploring the city. Nestled by the lake, the hotel offers breathtaking views of the water and cityscape, adding an extra layer of charm to the stay. Guests appreciate its proximity to key attractions such as the Scotiabank Arena, Union Station, the CN Tower and various downtown landmarks, which are all within walking distance. This central positioning provides easy access to restaurants, shopping districts and entertainment venues, creating a convenient and enriching experience for visitors. The lakefront location is repeatedly highlighted as superb with many guest reviews underscoring the exceptional views and stunning landscape. Whether attending events, exploring downtown Toronto or simply enjoying the harbor, the hotel's location is frequently described as perfect and unbeatable.
The breakfast experience at The Westin Harbour Castle, Toronto is generally well-received with numerous guests praising its quality and variety. Many describe the breakfast as excellent, very good and delicious, highlighting the extensive buffet options available, including freshly made omelettes and a wide selection of both pre-made and made-to-order items. The breakfast service is frequently mentioned as friendly and efficient, contributing positively to the overall dining experience.
The breakfast room itself is often noted for its pleasant ambiance with some guests appreciating the views of the lake. Additionally, breakfast is available until noon on weekends, providing a leisurely start to the day for guests.
However, there are occasional criticisms, primarily about the cost and certain dietary options. Some guests have mentioned that breakfast can be expensive if not included in the room rate and that the selection can sometimes be basic, particularly for vegetarians and vegans. There have also been some logistical issues, such as additional charges not initially expected and mild dissatisfaction with the continental breakfast offerings.
Overall, the breakfast at The Westin Harbour Castle, Toronto, while not without its minor flaws, is generally considered a highlight of the stay, offering an exceptional start to the day with a broad range of tasty options and commendable service.
The dining experience at The Westin Harbour Castle in Toronto offers several options, but it has its highs and lows. The in-hotel dining includes a convenient and practical restaurant that receives high marks for the excellence of its staff. Many guests found the food in the bar and restaurant to be of high quality with descriptors like great, good, amazing and excellent frequently mentioned.
Particularly highlighted were the enjoyable meals and drinks available at the lobby bar, which was loved for its ambiance and food quality. However, some guests found certain menu items, like the mac and cheese and stroganoff, to be disappointing in taste and preparation.
A significant number of guests appreciated the added touch of receiving complimentary wine and dessert along with room upgrades, enhancing their overall dining experience. The lunch service also received commendations for its variety and deliciousness, along with perfect service.
On the downside, some guests found the food to be quite pricey and the options somewhat limited due to closures of the main and rooftop restaurants. Additionally, the availability of room service and the operational hours of dining facilities left something to be desired with some restaurants only opening late in the evening and room service not being available early enough.
In summary, while the quality of food and service at The Westin Harbour Castle is generally praised, the dining options and operational hours could use some improvements to better meet guests' expectations.
At The Westin Harbour Castle, Toronto, guest reviews highlight a mix of experiences regarding the rooms. Positively, many reviewers praised the rooms for being spacious, comfortable and very clean, featuring modern and stylish decor in some of the newly renovated areas. Several guests enjoyed excellent views of Lake Ontario and the city, especially from rooms with balconies.
The hotel's convenient location and good room amenities, including comfortable beds and clean facilities, received appreciation too. Rooms on higher floors and in the North Tower were particularly noted for their spectacular views and more contemporary updates.
On the downside, some guests faced issues such as noisy adjacent elevators, lack of soundproofing and outdated furnishings. Cleanliness was a concern for a few with reports of dusty and dirty rooms, moldy bathrooms and worn-out furniture. Air conditioning and mini fridge malfunctions, along with non-functional amenities like phones and internet, contributed to dissatisfaction among some reviewers. Smaller room sizes compared to expectations and occasional musty odors were also noted as drawbacks.
Overall, while the hotel boasts many positive attributes such as spacious, comfortable rooms with stunning views and a convenient location, inconsistencies in cleanliness and maintenance detract from an otherwise favorable experience.
The beds at The Westin Harbour Castle, Toronto, have received overwhelmingly positive feedback from guests. Many reviewers appreciated the comfort of the beds, often describing them as super comfy and extremely comfortable. The bedding and mattresses were frequently highlighted for contributing to a good night’s sleep with some guests mentioning they had no sleep issues thanks to the plush beds and pillows.
However, the comfort level of the pillows seemed to be more mixed; while some found them adequate, others described them as flimsy or flat and suggested a pillow menu would be beneficial. There are mentions of the beds' sizes with some guests finding them very large and spacious while others felt they were a bit small for two people. Despite a few isolated comments about lumpy mattresses and outdated decor, the general consensus is that the beds at this hotel provide a cozy and restful experience.
Reviews also noted that for families, the hotel offers comfortable sleeping arrangements, including extra cots that were as comfortable as regular beds. On the whole, guests frequently labeled their sleeping experience as wonderful and perfect with many specifically lauding the exceptionally comfortable beds.
The Westin Harbour Castle, Toronto has received mixed reviews regarding its cleanliness. Many guests praised the hotel for its very clean and spotless rooms with the overall accommodations being described as clean and tidy. Cleanliness in the lobby and suites also received positive feedback and the hallways and communal areas were noted to be lush and well-maintained.
However, a significant number of reviews highlight some lapses in cleanliness. Issues such as dirty ventilation slits, dusty old ventilation systems, dirty windows and housekeeping not adhering to standards were frequently mentioned. Guests also reported various cleanliness issues in the pool area with dirty water and unclean changing rooms. Carpets, bathrooms and some bedding also did not meet cleanliness expectations at times.
Moreover, several guests pointed out a general need for renovation, noting that certain areas and facilities seemed outdated and were not well-maintained. Instances of a musty smell in rooms, dirty towels and visibly unclean floors were cited as areas requiring improvement.
In summary, while many guests found the rooms and key areas of the hotel to be well-cleaned and comfortable, others experienced inconsistencies with housekeeping, outdated facilities and specific cleanliness issues that detracted from their overall stay.
At The Westin Harbour Castle, Toronto, the staff consistently receive high praise in guest reviews. Described as friendly, helpful and professional, the hotel team goes above and beyond to ensure a pleasant stay. Visitors highlight the staff's efficiency and knowledge, noting their ability to promptly address and resolve issues. The check-in process is smooth, often with special mentions of individuals at reception providing exceptional service.
Valet and concierge services are repeatedly commended for their courteous and responsive nature. Dining experience is enhanced by the excellent and friendly restaurant staff. Guests appreciate the welcoming and accommodating demeanor of the team, from bellmen to cleaning personnel, making everyone feel valued and comfortable.
While occasional feedback points to moments of unpolished service and language barriers, the overarching sentiment reflects a dedicated and attentive staff commitment to superior hospitality. The combination of friendly interactions, prompt service and professionalism ensures that guests leave with fond memories of their stay.
The Westin Harbour Castle, Toronto, offers complimentary Wi-Fi that many guests found adequate for basic needs like emails and browsing. There is generally good internet connectivity, often described as decent in speed and fairly reliable. However, several reviews note issues such as intermittent disconnections and limited access in certain areas of the hotel. While some guests appreciated the free Wi-Fi, others were frustrated by additional charges with some rooms lacking any access. There were also instances where Wi-Fi was only available in the lobby, adding to the inconvenience. Overall, while the Wi-Fi service at The Westin Harbour Castle has its positives in terms of availability and speed, it does have mixed reviews regarding consistency and coverage throughout the hotel.
The gym at The Westin Harbour Castle, Toronto is well-regarded by guests for its excellent and well-maintained equipment. It's described as clean and offers a good variety of facilities, including a fitness and yoga studio. The layout is considered exceptional with cardio equipment separated from the weight room, enhancing the overall workout experience. The swimming pool and gym combination is appreciated, although some guests note that the change rooms used by the pool could be cleaner and better maintained. Despite minor issues, the gym remains a highlight for visitors, offering good value for the price.
The indoor pool at The Westin Harbour Castle, Toronto, garners mixed reviews from guests. Most appreciated its cleanliness, noting that the pool was often large, clean and kid-friendly. Families especially enjoyed that their children loved the pool. There were mentions of a comfortably heated pool and a well-equipped pool area, which some found great for a morning swim or a relaxing session in the hot tub. The pool, hot tub and patio were often described as nice or even awesome.
However, some drawbacks were also noted. A frequent issue was the cold temperature of the pool, which some guests found freezing and thus unenjoyable. The pool area itself received mixed comments with some describing it as dark, old and gloomy, while others thought it was reasonably maintained. Overcrowding was also a problem, especially with loud children, making the pool less pleasant for some visitors. Cleanliness was another concern with mentions of the pool and hot tub sometimes being dirty, noisy and even having excessive chlorine levels.
Overall, the pool at The Westin Harbour Castle, Toronto, has its perks, especially for families, but temperature and maintenance inconsistencies might affect the experience for some guests.
The Westin Harbour Castle, Toronto, features commendable tennis amenities as part of its sports center. Guests can enjoy playing on well-maintained tennis courts, which are appreciated for being in decent condition. The hotel not only offers tennis but also includes other sports facilities like basketball, creating a diverse and enjoyable sports environment. Positioned by the pool on the 5th floor, the tennis court provides a unique setting for guests. Additionally, the presence of a tennis table in the pool area adds to the recreational options available. Overall, the tennis facilities at the hotel contribute positively to the guest experience.
The parking experience at The Westin Harbour Castle in Toronto appears to be a mixed bag according to guest reviews. On the positive side, many guests appreciate the onsite valet parking service, noting it as excellent and efficient. The availability of valet parking can be a convenient option for those who do not wish to self-park. Additionally, some guests pointed out that while the valet service is expensive, it provides a sense of safety for their vehicles.
However, a recurring theme among the reviews is the high cost of parking with many guests describing it as very expensive or overpriced. The valet parking rates vary with mentions of $55 and $60 per day. Some guests were also surprised by additional charges that were not initially advertised. There are reports of limited parking availability and the parking garage often fills up quickly. Those who missed out on valet parking had to find alternative spots, sometimes several blocks away, causing inconvenience.
Self-parking options seem to be less favorable with mentions of tight and difficult-to-navigate parking garages. Construction and poor organization in the parking area led to chaotic experiences for some with a few reviews mentioning that the garage’s current state is unsafe.
Overall, while the valet parking service has received positive remarks, the high costs and limited availability have been points of concern for many guests. The hotel may benefit from improving its parking facilities and addressing the associated costs to enhance the overall guest experience.
The Westin Harbour Castle, Toronto stands out as an ideal destination for families, offering a myriad of amenities tailored to create a memorable travel experience for guests of all ages. The hotel's child-friendly environment is enhanced by a dedicated play zone next to the pool, providing a safe and enjoyable space for kids to have fun. The kid-friendly pool is a highlight, drawing numerous families where children can enjoy the company of their peers.
Rooms specifically cater to family needs with options featuring separate rooms for the kids and offering fantastic views. Although some requests for children's rooms to be on the same floor were not always met, the hotel compensates with a highly accommodating atmosphere, including stroller-friendly facilities and staff who are particularly attentive and friendly with young guests.
Dining is also a delight for families with children under 10 enjoying free meals. The hotel is positioned perfectly for family activities in Toronto and overall, it boasts a strong family-friendly reputation. From the family-oriented facilities to the welcoming and accommodating environment, The Westin Harbour Castle, Toronto proves to be a great place for a family vacation.
The Westin Harbour Castle in Toronto is set in an excellent location with convenient access to many attractions. Guests often highlight the fantastic views from the hotel, contributing to a memorable stay. The hotel provides a four-star experience with upscale amenities and clean facilities. Many reviews praise the excellent services and high-end service provided, consistent with what is expected from a four-star establishment.
However, not all feedback is positive. Some guests felt that the hotel did not live up to its claimed four-star status, citing concerns such as bathroom cleanliness and a monolingual receptionist. Additionally, the high prices were criticized by some visitors who felt that the cost did not match the experience provided.
Despite these issues, many guests consider the hotel overall good with great amenities and a luxurious atmosphere. The general consensus is that while the hotel's service and amenities are commendable, there are areas that need improvement to truly align with its four-star rating.
The Westin Harbour Castle, Toronto is noted for its business-friendly atmosphere and efficiency, making it a solid choice for business travelers. Guests have highlighted the hotel's well-equipped business center and efficient check-in and checkout processes. The hotel also hosts business conferences and meetings with excellent catering services often praised as some of the best experienced. Its convenient location is another plus for those needing easy access to Toronto's central business district.
However, some guests felt the value was not commensurate with the price, mentioning that the expense claims could not be fully reconciled. Parking can be a hassle with no onsite options available, requiring guests to park offsite. Additionally, windows that do not open can be problematic for air flow. Despite these issues, the hotel remains a good option for business trips due to its robust business facilities and overall convenience for corporate travelers.
The Westin Harbour Castle in Toronto garners praise for its accessibility features, making it a convenient choice for guests with disabilities. Guests appreciate the availability of valet parking onsite and the accessible ramps that facilitate easy movement throughout the hotel. The front desk staff appears helpful with early check-ins, enhancing the overall ease of arrival. The location is notably accessible, which adds to the convenience for guests. However, some guests noted challenges with parking, mentioning that accessible parking is somewhat limited and they sometimes had to use the same ramp as cars. While the hotel is described as a bit outdated, the perfect accessibility provided compensates for this shortfall, ensuring a comfortable stay for all guests.
The Westin Harbour Castle in Toronto offers an inviting indoor pool that guests have found to be a pleasant surprise. The large, clean pool area is frequently highlighted as fantastic and great for a fun experience. Additionally, the heated feature of the pool has been appreciated by many, making it a nice spot to relax regardless of the season. Overall, the hotel's indoor pool facilities contribute significantly to the positive experiences of its visitors.
The Westin Harbour Castle, Toronto stands out for its exceptionally dog-friendly environment. Guests have relished the experience of bringing their pets along, noting the ease of traveling with their small dogs. The presence of a dog bed adds an extra touch of comfort, enhancing the stay for both pets and their owners. Many have particularly enjoyed the welcoming atmosphere for dogs with the ability to keep pets in the room with family being highlighted as a significant advantage. Overall, this pet-friendly hotel has made a positive impression on guests who appreciate traveling with their furry companions.
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Location
Breakfast
The breakfast room itself is often noted for its pleasant ambiance with some guests appreciating the views of the lake. Additionally, breakfast is available until noon on weekends, providing a leisurely start to the day for guests.
However, there are occasional criticisms, primarily about the cost and certain dietary options. Some guests have mentioned that breakfast can be expensive if not included in the room rate and that the selection can sometimes be basic, particularly for vegetarians and vegans. There have also been some logistical issues, such as additional charges not initially expected and mild dissatisfaction with the continental breakfast offerings.
Overall, the breakfast at The Westin Harbour Castle, Toronto, while not without its minor flaws, is generally considered a highlight of the stay, offering an exceptional start to the day with a broad range of tasty options and commendable service.
Dinner
Particularly highlighted were the enjoyable meals and drinks available at the lobby bar, which was loved for its ambiance and food quality. However, some guests found certain menu items, like the mac and cheese and stroganoff, to be disappointing in taste and preparation.
A significant number of guests appreciated the added touch of receiving complimentary wine and dessert along with room upgrades, enhancing their overall dining experience. The lunch service also received commendations for its variety and deliciousness, along with perfect service.
On the downside, some guests found the food to be quite pricey and the options somewhat limited due to closures of the main and rooftop restaurants. Additionally, the availability of room service and the operational hours of dining facilities left something to be desired with some restaurants only opening late in the evening and room service not being available early enough.
In summary, while the quality of food and service at The Westin Harbour Castle is generally praised, the dining options and operational hours could use some improvements to better meet guests' expectations.
Rooms
The hotel's convenient location and good room amenities, including comfortable beds and clean facilities, received appreciation too. Rooms on higher floors and in the North Tower were particularly noted for their spectacular views and more contemporary updates.
On the downside, some guests faced issues such as noisy adjacent elevators, lack of soundproofing and outdated furnishings. Cleanliness was a concern for a few with reports of dusty and dirty rooms, moldy bathrooms and worn-out furniture. Air conditioning and mini fridge malfunctions, along with non-functional amenities like phones and internet, contributed to dissatisfaction among some reviewers. Smaller room sizes compared to expectations and occasional musty odors were also noted as drawbacks.
Overall, while the hotel boasts many positive attributes such as spacious, comfortable rooms with stunning views and a convenient location, inconsistencies in cleanliness and maintenance detract from an otherwise favorable experience.
Beds
However, the comfort level of the pillows seemed to be more mixed; while some found them adequate, others described them as flimsy or flat and suggested a pillow menu would be beneficial. There are mentions of the beds' sizes with some guests finding them very large and spacious while others felt they were a bit small for two people. Despite a few isolated comments about lumpy mattresses and outdated decor, the general consensus is that the beds at this hotel provide a cozy and restful experience.
Reviews also noted that for families, the hotel offers comfortable sleeping arrangements, including extra cots that were as comfortable as regular beds. On the whole, guests frequently labeled their sleeping experience as wonderful and perfect with many specifically lauding the exceptionally comfortable beds.
Cleanliness
However, a significant number of reviews highlight some lapses in cleanliness. Issues such as dirty ventilation slits, dusty old ventilation systems, dirty windows and housekeeping not adhering to standards were frequently mentioned. Guests also reported various cleanliness issues in the pool area with dirty water and unclean changing rooms. Carpets, bathrooms and some bedding also did not meet cleanliness expectations at times.
Moreover, several guests pointed out a general need for renovation, noting that certain areas and facilities seemed outdated and were not well-maintained. Instances of a musty smell in rooms, dirty towels and visibly unclean floors were cited as areas requiring improvement.
In summary, while many guests found the rooms and key areas of the hotel to be well-cleaned and comfortable, others experienced inconsistencies with housekeeping, outdated facilities and specific cleanliness issues that detracted from their overall stay.
Staff
Valet and concierge services are repeatedly commended for their courteous and responsive nature. Dining experience is enhanced by the excellent and friendly restaurant staff. Guests appreciate the welcoming and accommodating demeanor of the team, from bellmen to cleaning personnel, making everyone feel valued and comfortable.
While occasional feedback points to moments of unpolished service and language barriers, the overarching sentiment reflects a dedicated and attentive staff commitment to superior hospitality. The combination of friendly interactions, prompt service and professionalism ensures that guests leave with fond memories of their stay.
Wi-Fi
Gym
Pool
However, some drawbacks were also noted. A frequent issue was the cold temperature of the pool, which some guests found freezing and thus unenjoyable. The pool area itself received mixed comments with some describing it as dark, old and gloomy, while others thought it was reasonably maintained. Overcrowding was also a problem, especially with loud children, making the pool less pleasant for some visitors. Cleanliness was another concern with mentions of the pool and hot tub sometimes being dirty, noisy and even having excessive chlorine levels.
Overall, the pool at The Westin Harbour Castle, Toronto, has its perks, especially for families, but temperature and maintenance inconsistencies might affect the experience for some guests.
Tennis
Parking
However, a recurring theme among the reviews is the high cost of parking with many guests describing it as very expensive or overpriced. The valet parking rates vary with mentions of $55 and $60 per day. Some guests were also surprised by additional charges that were not initially advertised. There are reports of limited parking availability and the parking garage often fills up quickly. Those who missed out on valet parking had to find alternative spots, sometimes several blocks away, causing inconvenience.
Self-parking options seem to be less favorable with mentions of tight and difficult-to-navigate parking garages. Construction and poor organization in the parking area led to chaotic experiences for some with a few reviews mentioning that the garage’s current state is unsafe.
Overall, while the valet parking service has received positive remarks, the high costs and limited availability have been points of concern for many guests. The hotel may benefit from improving its parking facilities and addressing the associated costs to enhance the overall guest experience.
Family
Rooms specifically cater to family needs with options featuring separate rooms for the kids and offering fantastic views. Although some requests for children's rooms to be on the same floor were not always met, the hotel compensates with a highly accommodating atmosphere, including stroller-friendly facilities and staff who are particularly attentive and friendly with young guests.
Dining is also a delight for families with children under 10 enjoying free meals. The hotel is positioned perfectly for family activities in Toronto and overall, it boasts a strong family-friendly reputation. From the family-oriented facilities to the welcoming and accommodating environment, The Westin Harbour Castle, Toronto proves to be a great place for a family vacation.
4 Star
However, not all feedback is positive. Some guests felt that the hotel did not live up to its claimed four-star status, citing concerns such as bathroom cleanliness and a monolingual receptionist. Additionally, the high prices were criticized by some visitors who felt that the cost did not match the experience provided.
Despite these issues, many guests consider the hotel overall good with great amenities and a luxurious atmosphere. The general consensus is that while the hotel's service and amenities are commendable, there are areas that need improvement to truly align with its four-star rating.
Business
However, some guests felt the value was not commensurate with the price, mentioning that the expense claims could not be fully reconciled. Parking can be a hassle with no onsite options available, requiring guests to park offsite. Additionally, windows that do not open can be problematic for air flow. Despite these issues, the hotel remains a good option for business trips due to its robust business facilities and overall convenience for corporate travelers.
Accessible
Indoor Pool
Dog Friendly
Yes, The Westin Harbour Castle, Toronto has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at The Westin Harbour Castle, Toronto.
Yes, The Westin Harbour Castle, Toronto welcomes dogs.
Yes, parking facilities are available at The Westin Harbour Castle, Toronto.
Yes, The Westin Harbour Castle, Toronto has a gym.
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