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Crofton House Hotel

Torquay , 17 Croft Road (Show on Map)

7.1

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsOverall, the Crofton House Hotel is located in a great spot for those looking to enjoy Torquay's town centre and seafront. While there are some concerns about the maintenance and cleanliness of the property, the friendly staff and great value for money make up for it. The spa facilities, particularly the indoor pool, received positive reviews, while the outdoor pool disappointed some guests. Rooms vary in quality with some guests reporting beautiful and spacious rooms and comfortable beds while others complained about mold, damp and dirty floors. Breakfast is an extra charge but received mixed reviews with some guests finding limited options or poor quality food. While the hotel's Wi-Fi connection can be unreliable, the location near the beach and local bars and restaurants is appreciated. Overall, the Crofton House Hotel offers budget-friendly accommodation, but travelers should be aware of some of the property's drawbacks.
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Categories

Boutique-style Hotel

Hotel near Golf Courses

Hotel near The Beach

Hotel for Honeymoon

Hotel with Spa

Hotel with Swimming Pool

Heated Pool Indoor Pool Outdoor Pool

3-Star Hotel

Hotel with Outdoor Pool

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Double Room with Private Bathroom The double room has a private bathroom equipped with a shower and a hairdryer. This double room features a tea and coffee maker, a carpeted floor, TV with cable channels, as well as chocolate for guests. The unit offers 1 bed.

One-Bedroom Suite This suite features a sauna. The suite has 1 bedroom and 1 bathroom with a bath and a hairdryer. The suite offers a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a TV with cable channels. The unit has 1 bed.

Standard Suite Guests will have a special experience as this suite features a sauna. This suite is comprised of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a hairdryer. The suite offers a tea and coffee maker, a wardrobe, a sofa, heating, as well as a TV with cable channels. The unit offers 1 bed.

Small Double Room The double room includes a private bathroom fitted with a shower. The double room features a tea and coffee maker, a seating area, a wardrobe, heating, as well as a TV with cable channels. The unit has 1 bed.

Deluxe Suite This suite comes with 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The suite features a tea and coffee maker, a wardrobe, a sofa, a carpeted floor, as well as a TV with cable channels. The unit has 1 bed.

Small Single Room This single room is comprised of a TV with cable channels and a private bathroom. The unit has 1 bed.

Budget Double Room This double room includes a TV with cable channels and a private bathroom. The unit offers 1 bed.

About Crofton House Hotel

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Guest Reviews

7.1

Good

Location

The Crofton House Hotel boasts a fantastic location for those looking to be close to the town centre and the seafront. Free parking is available on the road outside, making it convenient for guests with cars. With an array of board games, an indoor pool, steam room, sauna, hot tub and smoking area/terrace, guests can enjoy the facilities while being close to everything. The hotel is in a quiet and nice area and is within walking distance to the beach and bars. Although some guests noted the uphill walk from the seafront, the hotel's ideal location, just a few minutes walk from Torquay beach and the city centre, make it a great spot for a short stay.

Breakfast

The breakfast at Crofton House Hotel has received a mixed response from guests. While some found the continental breakfast to be basic with limited options, others were disappointed with the poor quality of the croissants and the absence of fruit and juice selection. Some guests even found bread and bananas still in the wrapping from the supermarket. Some guests prepaid for breakfast but were informed that the kitchen was closed, while others were told that no breakfast was available at all. In some cases, guests found the breakfast room dirty and with accumulated dead flies. It's important to note that breakfast comes at an extra charge and is only available between 9 and 10. If you're looking for a wider variety of breakfast options or prefer not to pay extra for breakfast, there are cafes down the road that come recommended by hotel staff.

Rooms

The Crofton House Hotel is housed in a beautiful building with character. Many guests rave about the fantastic, big and spacious rooms with comfortable beds and lovely decor. However, some guests have reported dirty and grotty rooms with peeling wallpaper, damp and dust. Some rooms are small and stuffy and the bathrooms can be cramped. The cleanliness standards in some rooms need improvement with complaints about dirty floors and mould. A few guests have also reported outdated appliances and poor ventilation. The staff is helpful and friendly while the location is central.

Beds

The Crofton House Hotel offers guests a variety of bed options for a comfortable stay. Reviews highlight that the hotel's beds are large and spacious with some rooms having a separate lounge area. Many guests rave about the super comfy and truly worth the money beds that provide a great night's sleep. However, some guests have reported uncomfortable mattresses with worn-out springs and outdated bedding. Despite this, several reviews mention that the bedding and bed quality are good. While some rooms have massive comfy beds, others noted that the beds were just two singles pushed together, leading to a less comfortable sleep. Overall, travelers can expect accommodating staff, clean rooms and comfortable beds with a few exceptions.

Cleanliness

Guest reviews of the Crofton House Hotel varied widely on the cleanliness of the property. Some described their rooms as spotless and very clean with clean walls, floors and towels. Others, however, complained of dirty bed linens and rooms that were not properly cleaned. Mold was visible in some bathrooms and curtains, while toilets and showers were dirty in other rooms. The swimming pools were also mentioned as appearing dirty with scum on the surface and dead insects and hair floating in the water. Some guests felt that the entire property needed a deep clean and updating, while others noted that the spa facilities and balcony were beautiful. Overall, while some guests were satisfied with the cleanliness of their rooms, others felt the property was dirty and not well-maintained.

Staff

If you're looking for a hotel with great customer service, Crofton House Hotel might just be the one for you. Guests reported that many of the staff were friendly, polite and accommodating. For instance, Hasan was mentioned as being super friendly and welcoming, while Monika was deemed helpful. The host and staff, despite being scarce at times, were still able to make the stay pleasant for many guests. However, some guests experienced poor quality of staff or found the staff to be rude and unprofessional. A few also mentioned that they had trouble finding staff and had to call someone to check them in. The hotel did not have a bar snack machine, but lines of communication were available 24/7. While some reviews cited examples of poor training and an aggressive attitude, overall guests were pleased with the hospitality and friendliness of the staff.

Wi-Fi

The Crofton House Hotel might not be the best option if you need a reliable Wi-Fi connection during your stay. According to guest reviews, the Wi-Fi at the hotel didn't work in some rooms and bathrooms and it was pretty poor overall. Some guests even reported having to ask multiple times to get the Wi-Fi working, but with no success. Additionally, the hotel's TV system relies on the Wi-Fi connection, so it might not work properly either. Keep in mind that there might not be any mobile network signal in the rooms either. If you need to stay connected during your trip, you might want to consider other accommodation options.

Spa

Guests at the Crofton House Hotel were impressed with the hotel's spa facilities, describing them as a great touch and reasonably priced. The indoor pool received excellent feedback with many guests enjoying the sauna and jacuzzi as a nice extra. Despite some negative comments about the steam room taking too long and the indoor pool being dirty, most guests appreciated the spa facilities and included them in their stay. Unfortunately, there were some disappointments regarding the outdoor pool and hot tub, which were found to be closed or not working. Overall, it's clear that the Crofton House Hotel has some great leisure facilities for guests to enjoy, including two pools, hot tubs, saunas, steam rooms and a beautiful balcony to relax on.

Pool

The Crofton House Hotel offers a range of facilities, including an indoor swimming pool, games room with free pool, table and darts, sauna and Jacuzzi. However, there were some issues with the maintenance and cleanliness of the pools with some guests reporting green and dirty water. The outdoor pool was also not heated and often unusable. Some guests appreciated the facilities that were working and found them excellent, while others were disappointed that they had booked the hotel for the pool, sauna and hot tub which were out of order or needed to be called in advance to use. The hotel's location was praised, but some guests found the on-site parking at £10 per night too expensive when there was free parking on the street outside. The staff were commended for doing everything they could to help.

Beach

The Crofton House Hotel is a great choice for those looking for a hotel close to the beach. Guests can take a short walk to the seafront and enjoy the beautiful views or take a leisurely stroll to the beach, which is only minutes away on foot. Those who love the sand and the sun will appreciate being in such a good location near the beach. In addition, the hotel is within walking distance of various attractions such as the marina, restaurants and bars. However, be warned that the uphill walk from the seafront may not be suitable for everyone. Overall, the location is good for a seaside getaway with easy access to the beach and other local hotspots.

3 Star

The three-star Crofton House Hotel may not be perfect, but it certainly offers cheap and cheerful accommodation for those on a budget. Many reviews praise the excellent value for money, but some note that the hotel needs some refreshing and TLC. Basic rooms are adequate for a short stay, although a few guests mention chipped tiles and other minor issues that require attention. The hotel is currently undergoing changes and while some visitors appreciate the effort to improve, others feel that the new owners are cutting costs and living off the reputation of the previous management. Nonetheless, for those looking for a great value place to stay for a night or two, the Crofton House Hotel is worth a look.

Outdoor Pool

Guests had mixed experiences with the outdoor pool at Crofton House Hotel. Some guests enjoyed the excellent indoor and outdoor pools but were disappointed that the outdoor pool was closed for the winter during their last visit. Others were dismayed by the green and dirty state of the outdoor pool, which was unusable and full of mold. Some guests even reported that the pool appeared clean at the start but became murky and dirty by the end of their stay. Despite the negative reviews, a few guests were thrilled with the outdoor pool and considered it a highlight of their stay, pending good weather conditions. If you're planning a visit to Crofton House Hotel and have your heart set on using the outdoor pool, it might be worth reconfirming its availability and cleanliness with the hotel before booking.

Indoor Pool

Guests at the Crofton House Hotel were impressed with the indoor pool and spa facilities available, especially considering the affordable price of the hotel. The indoor pool was described as excellent, lovely and warm and just the right size. In addition to the pool, guests had access to a steam room and sauna, which were much appreciated after a long day. Some guests even mentioned multiple pools and jacuzzis. Although some guests had issues with cleanliness in the indoor pool area, overall, the spa facilities and indoor pool were a highlight of the hotel.

Yes, Crofton House Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

Yes, a spa is available at Crofton House Hotel.

No, Crofton House Hotel doesn't allow dogs.

No, parking facilities aren't available at Crofton House Hotel.

No, Crofton House Hotel doesn't have a gym.

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