Hotel Mercure Toruń Centrum
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Summary of reviewsHotel Mercure Toruń Centrum garners positive feedback for several aspects, making it a recommended option for travelers visiting the historic city of Toruń. Prominently praised for its excellent location, the hotel offers a central position just a short walk from the Old Town, major attractions, cultural landmarks and a plethora of dining options. This convenience is further enhanced for those arriving by car, thanks to ample and secure parking facilities. Guests highlight the easy access for both sightseeing and business purposes, framing the hotel as an ideal base for varied activities.
Breakfast at the hotel is highly regarded with guests enjoying a variety of fresh, delicious options and efficient service. A wide selection of vegetables, fruits, baked goods and beverages cater to diverse tastes. The pleasant atmosphere and well-organized service contribute positively, although some mention minor areas for improvement, such as enhancing the variety and labeling for dietary restrictions.
Dining experiences during dinner receive mixed reviews but lean towards the positive with several guests praising the quality and taste of the food. Specific dishes like tartare and broth receive commendation. However, suggestions for expanding the dinner menu and improving food service times were noted to enhance overall satisfaction.
The rooms are clean, equipped with essential amenities and feature comfortable beds, ensuring a restful stay. Nonetheless, multiple guests note that the rooms appear small and outdated, suggesting a need for modernization. The cleanliness standards remain commendable despite the dated decor with daily cleaning services ensuring well-maintained accommodations.
The hotel staff is frequently lauded for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience. Reception and restaurant employees receive special praise for their attentive service, making guests feel welcome and well-cared-for.
Free WiFi is available with mixed reviews regarding its reliability. Some guests find the connection satisfactory, while others experience issues with connectivity and speed. Parking options are appreciated for being spacious, convenient and secure, though some guests express a preference for the parking fee to be included in the room price.
Overall, Hotel Mercure Toruń Centrum provides a comfortable and clean stay with a prime location and excellent staff service. While some areas such as room modernization and WiFi consistency could be improved, the positive aspects—such as location, cleanliness, breakfast quality and staff professionalism—make it a favorable choice for both leisure and business travelers.
Categories
Breakfast at the hotel is highly regarded with guests enjoying a variety of fresh, delicious options and efficient service. A wide selection of vegetables, fruits, baked goods and beverages cater to diverse tastes. The pleasant atmosphere and well-organized service contribute positively, although some mention minor areas for improvement, such as enhancing the variety and labeling for dietary restrictions.
Dining experiences during dinner receive mixed reviews but lean towards the positive with several guests praising the quality and taste of the food. Specific dishes like tartare and broth receive commendation. However, suggestions for expanding the dinner menu and improving food service times were noted to enhance overall satisfaction.
The rooms are clean, equipped with essential amenities and feature comfortable beds, ensuring a restful stay. Nonetheless, multiple guests note that the rooms appear small and outdated, suggesting a need for modernization. The cleanliness standards remain commendable despite the dated decor with daily cleaning services ensuring well-maintained accommodations.
The hotel staff is frequently lauded for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience. Reception and restaurant employees receive special praise for their attentive service, making guests feel welcome and well-cared-for.
Free WiFi is available with mixed reviews regarding its reliability. Some guests find the connection satisfactory, while others experience issues with connectivity and speed. Parking options are appreciated for being spacious, convenient and secure, though some guests express a preference for the parking fee to be included in the room price.
Overall, Hotel Mercure Toruń Centrum provides a comfortable and clean stay with a prime location and excellent staff service. While some areas such as room modernization and WiFi consistency could be improved, the positive aspects—such as location, cleanliness, breakfast quality and staff professionalism—make it a favorable choice for both leisure and business travelers.
Dog Friendly Hotel
Hotel Mercure Toruń Centrum allows pets of any size for an additional fee per room, per night. This makes it a suitable option for guests who want to travel with their pets.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi.
Business Hotel
This hotel features 6 fully-equipped modern conference rooms and offers fast internet connection. Rooms include ergonomic workspaces, air conditioning, and tea/coffee making facilities. It is located in the city center, close to the old town.
Accessible Hotel
This hotel is adapted for disabled guests and features a ramp for wheelchairs. It offers 2 rooms specifically designed for disabled guests, including an accessible bathroom.
4-Star Hotel
A 4-star hotel centrally located near Toruń's old town. It offers comfortable, well-equipped rooms with air-conditioning, minibars, and coffee/tea facilities. The hotel includes two restaurants and likely features a swimming pool.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
Hotel with Gym
Guest Reviews
Hotel Mercure Toruń Centrum is consistently praised for its excellent location, which is a strong asset for visitors. Positioned centrally, the hotel is just a short walk from the historic Old Town, placing guests in proximity to main attractions, cultural landmarks like the Horzyca Theater, Jordanki Congress Center and a variety of restaurants. The convenience extends to those arriving by car with ample parking available. Despite some mentions of the area's heavy traffic, the hotel remains a fantastic starting point for exploring Toruń, making it ideal for sightseeing trips, whether on foot or via public transport. The overall combination of location, cleanliness and friendly service makes it a highly recommended option for travelers.
The breakfast experience at Hotel Mercure Toruń Centrum is largely viewed positively by guests. The breakfasts are frequently described as delicious, varied and hearty with many emphasizing a wide selection of fresh vegetables, fruits, baked goods and other dishes to cater to different tastes. Several guests highlighted the pleasant atmosphere and efficient organization, ensuring that the breakfast offerings are replenished promptly. There’s a notable mention of options for making fresh juice from provided ingredients and a good variety of beverages, including different juice choices and large mugs for coffee or tea. The friendly and discreet service added to the overall positive dining experience.
However, some reviews point out areas for improvement, such as occasional shortages of certain items like scrambled eggs and baguettes, especially later in the morning. There were also mentions of less satisfying elements like weak coffee, a limited selection of plant-based options and the absence of allergen labels. Some guests felt that the breakfast, although good, did not meet the high standards set by other Mercure hotels and suggested that the variety could be expanded further.
Despite these critiques, the general consensus affirms that the breakfast at Hotel Mercure Toruń Centrum is a worthwhile experience, praised for its taste, freshness and variety. Additionally, factors like the hotel's advantageous location near Toruń's Old Town and convenient parking were also appreciated by guests.
The restaurant at Hotel Mercure Toruń Centrum offers a mixed dining experience. On the positive side, many guests have praised the restaurant for its excellent cuisine, highlighting the delicious and tasty meals served. Specific compliments were given to dishes like the tartare and broth, which were described as good and the drinks were also well received.
However, some aspects of the dining experience drew criticism. The limited dinner menu and the modest dining offer left some guests wanting more variety. Additionally, issues such as receiving cold food and experiencing restaurant working hours that were not suitable were noted. One guest reported feeling unwell after ordering steak, indicating a rare but concerning lapse in quality. The overall impression of the restaurant itself was not very impressive to some guests, who found better options at nearby eateries.
In summary, while the restaurant at Hotel Mercure Toruń Centrum delivers some exceptional and delicious meals that satisfy many diners, there are areas that need improvement, particularly concerning menu variety, food temperature and working hours.
Hotel Mercure Toruń Centrum offers a mixed experience when it comes to room accommodations. Positive feedback highlights the cleanliness and comfort of the rooms with guests appreciating the daily cleaning service and the provision of essential amenities like tea, coffee and toiletries. The beds, particularly noted for being comfortable, contribute to a restful night's sleep. Some rooms even boast charming views of the city skyline and the old town.
However, several aspects detract from the overall experience. Many guests report that the rooms are quite small and outdated with decorations stuck in a 'late 80s' style. The need for renovations is frequently mentioned, particularly for issues such as old carpets, outdated furnishings and malfunctioning air conditioning units. Noise is a recurring problem with rooms being poorly soundproofed and air conditioning units described as very loud, disrupting sleep.
Despite some rooms on the top floor being newly renovated, the majority still require attention to bring them up to modern standards. Additional points of concern include small bathrooms, cramped spaces and minor flaws in cleanliness and maintenance, like dirty bedside lamps and poorly vacuumed floors.
While the hotel staff is described as friendly and professional, some logistical issues such as inconsistent temperature control, small parking lots and an occasional bad smell in certain areas highlight the need for improvement. Overall, Hotel Mercure Toruń Centrum provides a clean and comfortable stay but has noticeable areas that could benefit from modernization and better maintenance.
The beds at Hotel Mercure Toruń Centrum have garnered predominantly positive feedback from guests. A recurring theme in the reviews is the comfort of the mattresses with many guests describing them as very comfortable, sometimes even exceptionally so. The beds are frequently noted as being both comfortable and clean, contributing to a restful stay. Some reviewers highlighted the large size of the beds, adding to their comfort.
However, there are a few areas of improvement mentioned. Some guests found the beds to be narrow, particularly in smaller rooms, which affected their overall comfort. A suggestion for improvement was to provide two duvets on a double bed for added convenience. Additionally, a few reviews noted that the mattresses were a bit firm for their liking.
Despite these minor issues, the general consensus is that the Hotel Mercure Toruń Centrum offers a comfortable sleeping experience with its bedding, contributing to the overall positive perception of the accommodations.
Hotel Mercure Toruń Centrum receives positive feedback for its cleanliness. Most guests highlight that the rooms are consistently clean, neat and well-maintained. Visitors appreciate the daily cleaning service and find the linens and towels to be fresh and clean. While the rooms feature an older style and some guests noted that they could benefit from updates, the overall standard of cleanliness remains high. The bathrooms, in particular, are often noted for their cleanliness. Additionally, the hotel's staff is courteous and helpful, contributing to a pleasant stay. Despite some minor criticisms about the need for renovation, the general sentiment reflects satisfaction with the cleanliness and comfort provided by the hotel. The combination of clean rooms and a great location makes it a favorable choice for many travelers.
The reviews for Hotel Mercure Toruń Centrum consistently highlight the commendable quality of its staff. Guests frequently describe the staff as friendly, polite and exceptionally helpful. Employees at both the reception and the hotel restaurant receive particular praise for their attentiveness and pleasant demeanor. Specific members of the team, such as Ms. Renata and a knight named Adam at the reception, are singled out for their exceptional service.
Receptionists earn accolades for their enthusiastic and polite interaction, making the check-in and check-out process fast and efficient. The professionalism of the reception and management is repeatedly noted, as is the courteous service of the chambermaids and other cleaning crew members. The prompt service provided by the reception and the overall involvement of the staff in solving guest problems have left a positive impression on many visitors.
Despite these overwhelmingly positive remarks, a few guests noted isolated instances where the service did not respect the guests as much as expected. Nonetheless, the consensus remains that the hotel staff's dedication to providing a welcoming and helpful experience makes Hotel Mercure Toruń Centrum a place worth recommending, thanks to its personable and professional team.
Hotel Mercure Toruń Centrum offers free WiFi in both the rooms and lobby with several guests noting that the wifi works well and is good. However, there are also reports of the WiFi being slow, frequently disconnecting and in some instances practically not working in the rooms. While some guests had a positive experience with the hotel's internet service, others faced challenges in maintaining a reliable connection. Overall, the WiFi service appears to be somewhat inconsistent, providing differing levels of satisfaction for visitors.
Hotel Mercure Toruń Centrum offers a variety of parking options that guests generally find spacious, convenient and safe. The large on-site parking lot provides direct access to the hotel without requiring guests to go outside, adding to its convenience. Many guests appreciate the monitored and closed parking facilities, enhancing their sense of security.
While some reviews highlight the parking as a major advantage of the hotel, there are mixed feelings about the associated costs. Despite the convenience, several guests feel that parking should be included in the room price rather than requiring an additional fee. Nonetheless, some mention that the parking fee is moderately priced with rates around 29 PLN per day, which is considered affordable for the area.
The availability of parking is generally praised, though a few guests pointed out that the parking lot can occasionally be too small for the demand. Overall, the convenience and spaciousness of parking at Hotel Mercure Toruń Centrum are well-regarded, albeit the extra charges are a point of contention for some visitors.
Hotel Mercure Toruń Centrum receives mixed reviews regarding its four-star rating. Many guests feel that the hotel's current state does not live up to its four-star classification. They note that the property is undergoing renovation and its age shows, particularly in comparison to other Mercure hotels. Some reviewers suggest that the hotel deserves a maximum of three stars due to the poor standard and lack of modern amenities. Criticisms include the outdated coffee machine, limited breakfast options despite queues and the high price not aligning with the conditions offered.
Guests also highlight that room prices increase significantly on weekends and find the paid parking fee to be too high. On a positive note, the interiors are described as functional and tasteful, providing a degree of comfort despite the hotel's shortcomings. Overall, while the hotel offers certain satisfactory features, many guests believe it falls short of the expected four-star experience.
Hotel Mercure Toruń Centrum is a well-regarded choice for business travelers visiting the picturesque city of Toruń. Its strategic location makes it a convenient destination for those on short business trips. The hotel offers essential amenities such as meeting rooms and a business lounge, catering specifically to the needs of professionals. Toruń itself, described as beautiful and worth visiting, adds to the appeal of conducting business in this locale, showcasing how business is done in Poland.
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Location
Breakfast
However, some reviews point out areas for improvement, such as occasional shortages of certain items like scrambled eggs and baguettes, especially later in the morning. There were also mentions of less satisfying elements like weak coffee, a limited selection of plant-based options and the absence of allergen labels. Some guests felt that the breakfast, although good, did not meet the high standards set by other Mercure hotels and suggested that the variety could be expanded further.
Despite these critiques, the general consensus affirms that the breakfast at Hotel Mercure Toruń Centrum is a worthwhile experience, praised for its taste, freshness and variety. Additionally, factors like the hotel's advantageous location near Toruń's Old Town and convenient parking were also appreciated by guests.
Dinner
However, some aspects of the dining experience drew criticism. The limited dinner menu and the modest dining offer left some guests wanting more variety. Additionally, issues such as receiving cold food and experiencing restaurant working hours that were not suitable were noted. One guest reported feeling unwell after ordering steak, indicating a rare but concerning lapse in quality. The overall impression of the restaurant itself was not very impressive to some guests, who found better options at nearby eateries.
In summary, while the restaurant at Hotel Mercure Toruń Centrum delivers some exceptional and delicious meals that satisfy many diners, there are areas that need improvement, particularly concerning menu variety, food temperature and working hours.
Rooms
However, several aspects detract from the overall experience. Many guests report that the rooms are quite small and outdated with decorations stuck in a 'late 80s' style. The need for renovations is frequently mentioned, particularly for issues such as old carpets, outdated furnishings and malfunctioning air conditioning units. Noise is a recurring problem with rooms being poorly soundproofed and air conditioning units described as very loud, disrupting sleep.
Despite some rooms on the top floor being newly renovated, the majority still require attention to bring them up to modern standards. Additional points of concern include small bathrooms, cramped spaces and minor flaws in cleanliness and maintenance, like dirty bedside lamps and poorly vacuumed floors.
While the hotel staff is described as friendly and professional, some logistical issues such as inconsistent temperature control, small parking lots and an occasional bad smell in certain areas highlight the need for improvement. Overall, Hotel Mercure Toruń Centrum provides a clean and comfortable stay but has noticeable areas that could benefit from modernization and better maintenance.
Beds
However, there are a few areas of improvement mentioned. Some guests found the beds to be narrow, particularly in smaller rooms, which affected their overall comfort. A suggestion for improvement was to provide two duvets on a double bed for added convenience. Additionally, a few reviews noted that the mattresses were a bit firm for their liking.
Despite these minor issues, the general consensus is that the Hotel Mercure Toruń Centrum offers a comfortable sleeping experience with its bedding, contributing to the overall positive perception of the accommodations.
Cleanliness
Staff
Receptionists earn accolades for their enthusiastic and polite interaction, making the check-in and check-out process fast and efficient. The professionalism of the reception and management is repeatedly noted, as is the courteous service of the chambermaids and other cleaning crew members. The prompt service provided by the reception and the overall involvement of the staff in solving guest problems have left a positive impression on many visitors.
Despite these overwhelmingly positive remarks, a few guests noted isolated instances where the service did not respect the guests as much as expected. Nonetheless, the consensus remains that the hotel staff's dedication to providing a welcoming and helpful experience makes Hotel Mercure Toruń Centrum a place worth recommending, thanks to its personable and professional team.
Wi-Fi
Parking
While some reviews highlight the parking as a major advantage of the hotel, there are mixed feelings about the associated costs. Despite the convenience, several guests feel that parking should be included in the room price rather than requiring an additional fee. Nonetheless, some mention that the parking fee is moderately priced with rates around 29 PLN per day, which is considered affordable for the area.
The availability of parking is generally praised, though a few guests pointed out that the parking lot can occasionally be too small for the demand. Overall, the convenience and spaciousness of parking at Hotel Mercure Toruń Centrum are well-regarded, albeit the extra charges are a point of contention for some visitors.
4 Star
Guests also highlight that room prices increase significantly on weekends and find the paid parking fee to be too high. On a positive note, the interiors are described as functional and tasteful, providing a degree of comfort despite the hotel's shortcomings. Overall, while the hotel offers certain satisfactory features, many guests believe it falls short of the expected four-star experience.
Business
No, Hotel Mercure Toruń Centrum doesn't have any pool.
No, a spa isn't available at Hotel Mercure Toruń Centrum.
Yes, Hotel Mercure Toruń Centrum welcomes dogs.
Yes, parking facilities are available at Hotel Mercure Toruń Centrum.
Yes, Hotel Mercure Toruń Centrum has a gym.
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