Troy, 235 Hoosick Street42.738928,-73.671425(Show on Map)
8.1
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
The Hilton Garden Inn Troy receives a wealth of positive reviews, particularly highlighting its strategic location, breakfast offerings, room quality, cleanliness, and staff service. Situated conveniently for those visiting Rensselaer Polytechnic Institute (RPI) and other local attractions, the hotel's central location is ideal for exploring Troy and nearby areas. Guests appreciate its proximity to essential amenities and ease of access to downtown Troy.
The hotel's breakfast is frequently praised for its delicious taste and high-quality ingredients, offering a satisfying range of options from buffet to made-to-order meals. Even though it is not complimentary, many guests find the breakfast well worth the price. The rooms at the hotel are lauded for their cleanliness, spaciousness, and comfort, with the beds particularly noted for a restful sleep. Despite some suggestions for updates, most guests are satisfied with the pleasant aesthetic of the rooms.
Cleanliness is a notable aspect of the hotel, with many visitors appreciating the tidy environment and comfortable beds. While there are minor areas for improvement—such as room freshness and certain common areas—a majority of guests find the hotel inviting. The staff at Hilton Garden Inn Troy are consistently recognized for their friendliness and helpfulness. From the dining area to check-out, the staff’s accommodating nature enhances the overall guest experience, contributing to a welcoming atmosphere.
Overall, the Hilton Garden Inn Troy is a recommended choice for travelers seeking convenience, a hearty breakfast, comfortable accommodations, and excellent service, with minor improvements in certain areas potentially elevating the guest experience further.
Categories
3 Star
The Hilton Garden Inn Troy provides a location close to restaurants and Rensselaer Polytechnic Institute. It offers clean rooms and moderate breakfast options.
EV charging stations
Golf
Sustainability Journey
Honeymoon
Pool
Heated Pool
Indoor Pool
Business
Accessible
Gym
Indoor Pool
Heated Pool
Room Types
Queen Room with Two Queen BedsOffers 55 inch Smart LED TV's with streaming capabilities, microwave, mini-refrigerator, coffee maker and work desk with ergonomic chair. Maximum occupancy is 5 guests.
King RoomOffers 55-inch Smart LED TV's with streaming capabilities, microwave, mini-refrigerator, coffee maker and work desk with ergonomic chair
One-Bedroom King SuiteFeatures a separate living area with a sofa bed. Offers TV's are now 55 inch Smart LED TV's with streaming capabilities.
King Room - Hearing AccessibleThis triple room is air-conditioned and has a TV with cable channels, a tea and coffee maker, a seating area and heating. The unit has 1 bed.
Junior King Suite with Sofa BedThe suite features air conditioning, a tea and coffee maker, a seating area, heating and a TV with cable channels. The unit has 2 beds.
Presidential King SuiteThe fireplace is a top feature of this suite. The suite features air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Queen Room with Two Queen Beds - Mobility and Hearing AccessThe quadruple room offers air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit has 2 beds.
Premium Queen Room with Two Queen BedsThis quadruple room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit offers 2 beds.
Premium King RoomThe double room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
8.1
Very Good
Review Summaries
Location
Nestled in the vibrant town of Troy, the Hilton Garden Inn Troy offers a splendidly convenient location, particularly for guests visiting Rensselaer Polytechnic Institute (RPI). Its proximity to RPI makes it an ideal choice for families and individuals attending events or visiting the campus. The hotel's position next to the main road ensures effortless access to various facilities and attractions in Troy, simplifying travel around the town. Visitors laud the ease with which they can navigate to numerous destinations, including downtown Troy, which is just a short ride away. Guests appreciate the close proximity to essential amenities such as banks, restaurants, and the bus station, offering a hassle-free experience during their stay. Additionally, the location provides the advantage of being central, allowing travelers to quickly reach their preferred sites, including nearby areas such as the border of Vermont. Despite some concerns about the vibrancy of the surrounding area at night, the hotel's strategic placement remains a highlight for those looking to explore Troy's offerings with convenience and efficiency.
Breakfast
The breakfast offerings at Hilton Garden Inn Troy receive positive attention from guests. Many find the breakfast to be excellent, citing both its delicious taste and the quality of the ingredients used. Compared to other hotel chains like Marriott or Hyatt, Hilton Garden Inn Troy seems to stand out with its better breakfast. Guests appreciate the variety available, with options ranging from a buffet to made-to-order meals, ensuring a satisfying start to the day. Despite the absence of a complimentary breakfast, many guests feel that the cost is justified by the high quality and range of choices offered. The availability of breakfast, even at an additional cost, is perceived positively by guests who enjoy the flexibility it provides. Though breakfast isn't included with every stay, those who opt to pay for it find the experience worthwhile and reasonably priced. Despite some minor criticisms, such as occasional cold sides, the overall perception is that the breakfast experience at Hilton Garden Inn Troy is excellent and well worth trying.
Rooms
The rooms at the Hilton Garden Inn Troy are consistently praised for their cleanliness and spaciousness. Guests appreciate the ample space available in both the rooms and bathrooms, as well as the overall comfort provided. The beds, specifically, are highlighted as comfortable, ensuring a good night's sleep. The aesthetic appeal of the rooms is noted as beautiful and the property itself is described as very nice. While there are mentions that the rooms might benefit from updates and an occasional issue with stained beds, the majority of reviews focus on the positive aspects of room cleanliness and comfort.
Beds
The beds at the Hilton Garden Inn Troy receive mixed feedback from guests. Many reviewers highlight the comfort level, describing the beds as extremely comfy and very comfortable, contributing to a restful night's sleep. However, some guests encountered issues, noting that the beds and pillows could have been more satisfactory. A few reviews pointed out that pillows were stained and uncomfortable, and some beds didn't meet their expectations of comfort. While most guests found their sleeping arrangements agreeable, there seems to be room for improvement, particularly concerning pillow quality and the condition of the bedding.
Cleanliness
Hilton Garden Inn Troy is generally appreciated for its clean and inviting atmosphere, with many guests highlighting the cleanliness of the rooms and expressing satisfaction with the overall tidiness of the hotel. Visitors often find the rooms to be clean and appreciate the comfortable beds, which contribute to a pleasant stay. The staff at the hotel receives kudos for being friendly and accommodating, enhancing the guest experience.
While the hotel maintains a high standard of cleanliness, there are occasional areas requiring improvement. Feedback mentions that some rooms appeared stale and dingy, and the bathrooms could use more meticulous cleaning. The hallways were noted for having an unpleasant smell, and areas such as the carpeted stairs, dining area, and around the pool could benefit from more frequent attention to tidiness. Despite these minor setbacks, many guests enjoy the clean surroundings and the inviting decor, making Hilton Garden Inn Troy a recommended choice for travelers seeking a comfortable and friendly environment.
Staff
Visitors to the Hilton Garden Inn Troy consistently highlight the hotel's staff as a standout feature of their stay. Across numerous reviews, guests note the friendliness, helpfulness, and accommodating nature of the team. Whether it’s in the dining area, where the waitress at the Recovery Room captures attention with her pleasant demeanor, or the front desk, where the staff are consistently described as attentive and cooperative, the hotel seems to have cultivated a welcoming environment. Guests rate the level of service highly, appreciating the staff's industrious and cheerful demeanor. Even during check-out, the team maintains a pleasant atmosphere. There is also specific mention of exceptional staff assistance with a wheelchair request, showing a readiness to accommodate special needs. Despite a few hiccups, such as a reservation issue, the predominant impression is one of a hotel where the staff make earnest efforts to provide excellent service and enhance guest experiences.
FAQ
Yes, Hilton Garden Inn Troy has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hilton Garden Inn Troy.
No, Hilton Garden Inn Troy doesn't allow dogs.
No, parking facilities aren't available at Hilton Garden Inn Troy.
